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Strange IE6 behavior/ XP behavior

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Strange IE6 behavior/ XP behavior

Unread postby zaxis » March 19th, 2005, 3:26 pm

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The other day when I opened IE6 on my XP laptop, I noticed all the links on the links toolbar had vanished. I looked in the Favorites/Links folder and it was empty. All my other Favorites were ok. Then i noticed that the word "Links" on the links toolbar and the word "Address" on the Address bar had changed color from black to gray, almost too light to make out! At first I thought it was grayed out, but I think not now. Anyone have any ideas what could have caused this or a possible fix? System Restore didn't cure the problem, and I tried every restore point I had. An AVG scan showed no infection. I have Spyware Guard and and Spyware Blaster, and also Ad-aware and Spybot S&D. Here is my Hijack This log:
Logfile of HijackThis v1.99.1

Scan saved at 2:31:32 PM, on 3/19/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Launch Manager\Wbutton.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Lexmark\Lexmark Photo Center\MemoryCardManager.exe
C:\PROGRA~1\Lexmark\PHOTOC~1\LXBLKsk.exe
C:\Program Files\Picasa\PicasaMediaDetector.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\CtrlVol.exe
C:\WINDOWS\System32\atiptaxx.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\InkSaver\InkSaver.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HiJackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {AC716F07-89CE-4A95-8DD0-37C429C263DA} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O3 - Toolbar: Search - {A58686ED-FC46-44C3-95C6-4A812AB776F1} - C:\Program Files\FerretSoft\WebFerret\FerretBand.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: (no name) - {74654569-770F-44c2-BB4C-9323BB8BEC9F} - (no file)
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe"
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [MemoryCardManager] C:\Program Files\Lexmark\Lexmark Photo Center\MemoryCardManager.exe -startup
O4 - HKLM\..\Run: [LXBLKsk] C:\PROGRA~1\Lexmark\PHOTOC~1\LXBLKsk.exe
O4 - HKLM\..\Run: [LifeScape Media Detector] C:\Program Files\Picasa\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [HotkeyApp] C:\Program Files\Launch Manager\HotkeyApp.exe
O4 - HKLM\..\Run: [CtrlVol] C:\Program Files\Launch Manager\CtrlVol.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [InkSaver] C:\Program Files\InkSaver\InkSaver.exe hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe"
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: bugmenot - file://C:\Program Files\bugmenot.htm
O8 - Extra context menu item: Save Picture - C:\Program Files\SPNA\sp.htm
O8 - Extra context menu item: Save Referenced Picture - C:\Program Files\SPNA\slp.htm
O8 - Extra context menu item: Search Using Copernic Agent - C:\Program Files\Copernic Agent\Web\SearchExt.htm
O8 - Extra context menu item: validate_w3clinks - file://C:\Program Files\validateW3C\validate_w3clinks.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~2\COPERN~1.EXE
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~2\COPERN~1.EXE
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~2\COPERN~1.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {6F56F23E-A401-4655-8AF2-6AB67931B44C} - C:\Program Files\SPNA\SavePicNoAsk.exe (HKCU)
O9 - Extra 'Tools' menuitem: SavePicNoAsk - {6F56F23E-A401-4655-8AF2-6AB67931B44C} - C:\Program Files\SPNA\SavePicNoAsk.exe (HKCU)
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v ... 3430361999
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004 ... scan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{24E291B3-0CA9-41ED-928B-93222E567FA0}: NameServer = 64.89.70.2 64.89.74.2
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe


-robert-
zaxis
Active Member
 
Posts: 2
Joined: March 19th, 2005, 3:13 pm
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Unread postby ChrisRLG » March 19th, 2005, 8:28 pm

well you do not have any infections.

A few orphaned entries.

Run HiJackThis and click "Scan", then check(tick) the following, if present:

O2 - BHO: (no name) - {AC716F07-89CE-4A95-8DD0-37C429C263DA} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)

O3 - Toolbar: (no name) - {74654569-770F-44c2-BB4C-9323BB8BEC9F} - (no file)

Now, with all windows closed except HiJackThis, click "Fix checked".

that should clear them up.

Post back if they do not clean from the next HJT log.

I think you have a settings problem of one sort or another.
ChrisRLG
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Posts: 17759
Joined: December 16th, 2004, 10:04 am
Location: Southend, Essex, UK

Unread postby zaxis » March 19th, 2005, 9:56 pm

Ok the orphans are gone. I've found out that the address bar and the links toolbar in Windows Explorer show the same problem - "Links" and "Address" are gray, not black. However if I run in safe mode, they are black, the correct color. Any ideas ?
zaxis
Active Member
 
Posts: 2
Joined: March 19th, 2005, 3:13 pm

Unread postby ChrisRLG » March 20th, 2005, 1:48 pm

Not myself. I specialise in malware removal.

I would suggest you try at the Dell forum as you have a Dell computer. The windows board

http://forums.us.dell.com/supportforums/

The experts at that forum should be able to help you.

When you post tell them that ChrisRLG has checked your log for malware - and it is clean.

Give them my best wishes too. Its been a long time since I posted on that board myself.
ChrisRLG
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Posts: 17759
Joined: December 16th, 2004, 10:04 am
Location: Southend, Essex, UK

Unread postby ChrisRLG » March 23rd, 2005, 2:41 pm

Glad we could be of assistance.

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Posts: 17759
Joined: December 16th, 2004, 10:04 am
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