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need help removing malware (url.urtbk.com)

Unread postby Nenad » August 4th, 2009, 4:47 pm

Hello,

I think I may have caught some malware and I need help removing it. The symptoms I am experiencing are:

1. Cannot redirect from igoogle.com to gmail.com (using any of chrome, firefox, opera or IE8)
2. On shutdown, rundll32.exe reports an error and hangs until the error message is cleared
3. IE8 will open a window after a short while of usage, and will invoke a url that starts with url.urtbk.com, which then will redirect to yet another site.
4. The computer is generally very slow to unusable at times.

I am running windows XP Home, with the latest updates, and also an up-to-date norton anti-virus (apparently that didn't help with this problem too much). I also read a few topics posted earlier to this forum, and have downloaded and installed Malwarebyte's Antimalware, and Trend's HijackThis, but have not run either of the tools.

Please advise.

Thanks,
N.
Nenad
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Posts: 11
Joined: August 4th, 2009, 4:26 pm
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Re: need help removing malware (url.urtbk.com)

Unread postby NonSuch » August 4th, 2009, 6:45 pm

In order for us to help you it is necessary that you provide us with a HijackThis log. Please follow the guideline at the link below to start a new topic and post your HijackThis log by pasting it into your post. Do not utilize attachments.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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