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Infected with TrojanWin32Monder/Win32TDSS - please advise

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Infected with TrojanWin32Monder/Win32TDSS - please advise

Unread postby opsidenta » July 19th, 2009, 2:52 am

Hi, so I've been having a problem with some malware that just won't seem to release its death grip on my system.

I'm running Windows XP Home, and a few days ago browser hijacking started happening on occasion - e.g., try to get to wikipedia, end up being taken to some porn site. I ran Spybot and it found "Win32.TDSS.rtk." I raw a host of other programs, both in Normal and in Safe mode, including:

- Malwarebytes, which found essentially what you see in the attached malwarebytes screenshot (i.e., 2 instances of Trojan.TDSS - one a memory module and one a file) -and after it says it's removed the files, it requests that I restart the computer, which I do, only to find the malware not gone;
- Advanced System Protector, which found a bunch of various things (of which I don't have a screenshot currently) and claimed to get rid of 'em;- Spybot, which found several instances of items relating to "Win32.TDSS.rtk"

- and Kaspersky Anti Virus, which, again, has scanned & found & claimed to get rid of things in Safe and Normal mode. And when it scans - when it just starts up, actually - it finds two things, in the following succession:

1) Trojan.Win32.Monder.cqbi (or is that .cgbi? It's a bit hard to read)
and
2) Trojan.Win32.Agent.cnro

I tell it in each instance to delete the files in question, and it tells me after both happen that I will need to restart the computer to make them go away, which I do, only to find nothing has changed.

Additionally, in my Windows Task Manager I can clearly see the System Idle Processes using most of my CPU most of the time when nothing's going on. Which I've read is a sign of questionable business going on. Though I'm not certain that's true, the above findings DO convince me that questionable business is going on.

I also looked at the Device Manager and at the Non-Plug and Play Drivers since I heard something could show up there. One entry was "qumqpw" which I disabled since I couldn't figure out anything real it could be, but it hasn't seemed to help/change anything.

Currently there is also an entry in the Non-Plug and Play Drivers which is decoxtr, about which it says which it says "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" ... and I can't find any info on it, either, so I'm guessing it's something I don't want, but I don't think attacking it itself is going to help me!

And here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:45:33 PM, on 7/18/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
H:\WINDOWS\System32\smss.exe
H:\WINDOWS\system32\winlogon.exe
H:\WINDOWS\system32\services.exe
H:\WINDOWS\system32\lsass.exe
H:\WINDOWS\system32\svchost.exe
H:\WINDOWS\System32\svchost.exe
H:\WINDOWS\system32\svchost.exe
H:\WINDOWS\Explorer.EXE
H:\WINDOWS\system32\spoolsv.exe
H:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
H:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
H:\Program Files\Common Files\Real\Update_OB\realsched.exe
H:\Program Files\Dell\Media Experience\PCMService.exe
H:\WINDOWS\system32\RUNDLL32.EXE
H:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
H:\Program Files\Creative\Surround Mixer\CTSysVol.exe
H:\WINDOWS\system32\CTHELPER.EXE
H:\Program Files\Creative\DVDAudio\CTDVDDet.EXE
H:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
H:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
H:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
H:\Program Files\Logitech\QuickCam\Quickcam.exe
H:\Program Files\ZuneLauncher.exe
H:\Program Files\iTunes\iTunesHelper.exe
H:\Program Files\Java\jre6\bin\jusched.exe
H:\program files\advanced system optimizer\memtuneup.exe
H:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
H:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
H:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
H:\Program Files\Bonjour\mDNSResponder.exe
H:\WINDOWS\system32\CTSvcCDA.EXE
H:\Program Files\Java\jre6\bin\jqs.exe
H:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
H:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
H:\WINDOWS\system32\nvsvc32.exe
H:\WINDOWS\system32\IoctlSvc.exe
H:\Program Files\CyberLink\Shared files\RichVideo.exe
H:\WINDOWS\system32\svchost.exe
H:\WINDOWS\system32\MsPMSPSv.exe
H:\WINDOWS\system32\ZuneBusEnum.exe
H:\Program Files\Canon\CAL\CALMAIN.exe
H:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
H:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
H:\Program Files\iPod\bin\iPodService.exe
H:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
H:\Program Files\Mozilla Firefox\firefox.exe
H:\WINDOWS\system32\wuauclt.exe
H:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - H:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - H:\Program Files\rpbrowserrecordplugin.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - H:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - H:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - H:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Ask.com Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - H:\Program Files\Ask.com\Supertoolbar\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - H:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - H:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - H:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Ask.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - H:\Program Files\Ask.com\Supertoolbar\GenericAskToolbar.dll
O4 - HKLM\..\Run: [AVP] "H:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE H:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [UpdReg] H:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "H:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PCMService] H:\Program Files\Dell\Media Experience\PCMService.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE H:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] H:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [CTSysVol] H:\Program Files\Creative\Surround Mixer\CTSysVol.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTDVDDet] H:\Program Files\Creative\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [AppleSyncNotifier] H:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] H:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] H:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "H:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "H:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [Ad-Watch] H:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [Zune Launcher] "H:\Program Files\ZuneLauncher.exe"
O4 - HKLM\..\Run: [QuickTime Task] "H:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "H:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "H:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [Systweak Memory Optimizer] h:\program files\advanced system optimizer\memtuneup.exe
O4 - HKCU\..\Run: [Google Update] "H:\Documents and Settings\david\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Device Detector 3.lnk = H:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
O8 - Extra context menu item: Append to existing PDF - res://H:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://H:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://H:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://H:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://H:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://H:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://H:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://H:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://H:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - H:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - H:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - H:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - H:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - H:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - H:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - https://www-secure.symantec.com/techsup ... gctlsr.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resour ... se5483.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDow ... eqlab2.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 5654088171
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - http://web1.shutterfly.com/downloads/Uploader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A294210F-A205-45F6-8350-D0E156CC6074}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - H:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - H:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - H:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Kaspersky Anti-Virus (avp) - Kaspersky Lab - H:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
O23 - Service: Bonjour Service - Apple Inc. - H:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - H:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - H:\WINDOWS\system32\CTSvcCDA.EXE
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - H:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - H:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - H:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - H:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LVCOMSer - Logitech Inc. - H:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - H:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - H:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - H:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - H:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NMIndexingService - Nero AG - H:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - H:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - H:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - H:\Program Files\CyberLink\Shared files\RichVideo.exe

--
End of file - 12184 bytes

Thanks in advance for all help/advice you may have to offer!
opsidenta
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Posts: 1
Joined: July 19th, 2009, 2:31 am
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Re: Infected with TrojanWin32Monder/Win32TDSS - please advise

Unread postby muppy03 » July 21st, 2009, 1:53 am

Hello and welcome to Malware Removal Forums

IMPORTANT

Whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
To make cleaning this machine easier:-
  • Continue to respond to this thread until I give you the All Clean!
  • Please DO NOT uninstall/install any programs unless asked to. It is more difficult when files/programs appear or disappear from the logs.
  • Please do not run any scans other than those requested and do not post any logs/reports unless specifically requested to do so.
  • Please follow all instructions in the order posted.
  • If you have any questions or do not understand instructions, please ask before continuing.
  • Please reply to this thread. Do not start a new topic.


******************
Please post the last MBAM log that you have.

*****************

NEXT Download and Run: RSIT

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Please reply with:-
  • Uninstall list
  • MBAM log
  • RSIT logs ( info.txt and log.txt)
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Re: Infected with TrojanWin32Monder/Win32TDSS - please advise

Unread postby NonSuch » July 24th, 2009, 3:32 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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