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HELP ME...can't open control panel and properties...

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HELP ME...can't open control panel and properties...

Unread postby ebumugo » July 6th, 2009, 9:35 pm

can't open control panel and properties...

help..help.. :cry: :cry: :cry: :cry:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:32:19 am, on 07/07/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\RegCure\RegCure.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Toolbars\Restrictions present
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files\MAGIX\Common\Database\bin\fbserver.exe
O23 - Service: Google Update Service (gupdate1c988bd9deda144) (gupdate1c988bd9deda144) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

--
End of file - 3001 bytes
ebumugo
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Re: HELP ME...can't open control panel and properties...

Unread postby Wi[k]! » July 10th, 2009, 11:36 am

  • Start HijackThis.
  • Click Open the Misc Tools section
  • Click Open Uninstall Manager
  • Click Save list...
  • Save the list to your desktop, or any other convenient place and post it in your next reply.


Also could you describe your problems in a more detailed manner.
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Re: HELP ME...can't open control panel and properties...

Unread postby ebumugo » July 13th, 2009, 1:04 am

AAA Logo 2008 2.10
ABBYY ScanTo Office 1.0
ACDSee 10 Photo Manager
Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Media Player
Adobe Reader 7.0
Adobe Reader 9
Adobe Shockwave Player 11
AIFF MP3 Converter 2.1 build 765
Apple Mobile Device Support
Arial Sound Recorder version 1.5.6
Avant Browser (remove only)
Avira AntiVir Personal - Free Antivirus
A-Z Video Converter Ultimate 7.63
Broadcom 802.11 Wireless LAN Adapter
BS.Player FREE
CCleaner (remove only)
CodeStuff Starter
Compatibility Pack for the 2007 Office system
Conexant HD Audio
Critical Update for Windows Media Player 11 (KB959772)
CyberPower Audio Editing Lab 12.9
FairStars Audio Converter 1.80
Firebird SQL Server - MAGIX Edition
FramePhotoEditor 1.0.0
Free Download Manager 3.0
Free PDF to Word Doc Converter v1.1
GOM Player
Google Earth
Google Update Helper
Haihaisoft Universal Player
Hallmark Card Studio 2008 Deluxe
HDAUDIO Soft Data Fax Modem with SmartCP
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
HP Install Network Printer Wizard
HP Integrated Module with Bluetooth wireless technology
HP Wireless Assistant
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
iTunes
Java(TM) 6 Update 11
Kingdia Apple TV Video Converter V1.1.1
K-Lite Mega Codec Pack 3.7.5
Magic Audio Converter v8.5.11.1
MAGIX Music Maker 14 Producer Edition Trial 13.0.2.1 (US)
MAGIX Screenshare 4.3.6.1987 (US)
Malwarebytes' Anti-Malware
Media Player Codec Pack 3.4.0
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft .NET Framework 3.0 Service Pack 1
Microsoft .NET Framework 3.5
Microsoft .NET Framework 3.5
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Miro
MotionArtist 4
Mozilla Firefox (3.0.11)
MP3 Splitter & Joiner Pro 3.48
MP3 WAV Studio v5.9x
MpcStar 3.6
Nikon Message Center
Nikon Transfer
pdfFactory Pro
Photo DVD Maker Professional 7.78
Picture Control Utility
QuickTime
RegCure 1.6.0.0
Roxio Creator 9 XE
Roxio Drag-to-Disc
save2pc Pro 3.41
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
sisMAKAN 1.0
Some PDF to Word Converter 1.5
SPMUET
Spybot - Search & Destroy
SUPERAntiSpyware Free Edition
Text-To-Speech-Runtime
The KMPlayer (remove only)
TrueCrypt
TuneUp Utilities 2008
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
VDownloader 0.81
ViewNX
Windows Media Format 11 runtime
Windows Media Player 11
WinRAR archiver
Xerox Phaser 3124
XviD MPEG-4 Codec
ebumugo
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Posts: 5
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Re: HELP ME...can't open control panel and properties...

Unread postby Wi[k]! » July 13th, 2009, 7:59 am

Post a new Hijackthis log.

Also could you describe your problems in a more detailed manner.
Wi[k]!
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Re: HELP ME...can't open control panel and properties...

Unread postby ebumugo » July 13th, 2009, 9:23 am

can't open properties and any ikon in control panel......if I click those ikons, the error with "Windows cannot find 'C:\WINDOWS\system32\rundll32.exe'.Make sure you typed the name correstly,and then try again.To seach for a file,click the start button,and then click Search" message appear.
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Re: HELP ME...can't open control panel and properties...

Unread postby Wi[k]! » July 13th, 2009, 9:26 am

Ok, can you post a new HJT before we can continue.
Wi[k]!
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Re: HELP ME...can't open control panel and properties...

Unread postby ebumugo » July 13th, 2009, 9:46 am

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:45:39 pm, on 13/07/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\RegCure\RegCure.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\TuneUpDefragService.exe
C:\Program Files\Free Download Manager\fdm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Toolbars\Restrictions present
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files\MAGIX\Common\Database\bin\fbserver.exe
O23 - Service: Google Update Service (gupdate1c988bd9deda144) (gupdate1c988bd9deda144) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

--
End of file - 2892 bytes
ebumugo
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Re: HELP ME...can't open control panel and properties...

Unread postby Wi[k]! » July 16th, 2009, 8:51 am

Download FixPolicies.exe, a self-extracting ZIP archive, and save it to your Desktop.
You can get it from here:: http://downloads.malwareremoval.com/BillCastner/FixPolicies.exe
  • Double-click FixPolicies.exe.
  • Click the "Install" button on the bottom toolbar of the box that will open.
  • The program will create a new Folder called FixPolicies.
  • Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd.
  • A black box will briefly appear and then close.
--------------------------------------------------

Download FileFind by Atribune.
  • Double click on FileFind.exe to open the programme.
  • Enter rundll32.exe into the File: box.
  • Click on the Search button.
  • After a while a list of file locations will appear in the List of Files: box.
  • Click on the Export button.

This will create a Notepad file named Export.txt located in the C:\ folder copy and paste it to your next post please.
--------------------------------------------------

As you have Malwarebytes, open the program and update it to get the latest definition. Then perform a quick scan and see if it finds anything.
--------------------------------------------------

Do an online scan with Kaspersky's Online Scanner

  • Click on accept and updating will commence to download the latest virus definitions.
  • On the left side, under Scan click on My Computer, a scan will start.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.

Note: There is a tutorial Here if you need to see one.
--------------------------------------------------

Open Hijackthis and click on view the list of backups, while there tick every entry you see and click restore. Don't worry if it's empty.

After doing the above click on main menu towards the bottom of the screen and click on do a system scan and save a log file. Post that in your next reply.

Now in your next reply tell if you still experience any issues.
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Re: HELP ME...can't open control panel and properties...

Unread postby NonSuch » July 20th, 2009, 5:19 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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