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Many malware related problems

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Many malware related problems

Unread postby Ryank13 » July 4th, 2009, 3:58 pm

Hello, I'm new here. I've always been able to clean my computer by myself yet this time i have been unsuccessful. For the past month or so I have been unable to use search engines. I sort of brushed it of and did nothing about it. Recently my computer has become very slow and experiencing many errors. Programs will freeze, random stuff is running in the background, my desktop will disappear, I get random errors from various programs including "google downloader", which I do not even know what that is. I also cannot access any anti spyware related website. Many direct windows components also do not work properly. I cannot run a disk defragment and my ctr+alt+delete window is missing its menu. Also my World of Warcraft account was hacked. Their support said it was due to malicious software and I should clean my computer.
I've managed to get a few programs from download.com. At first I tried to download hijackthis and malware bytes. It would not let me install either. I then downloaded adaware. This helped a bit, although it will not allow me to update my database. I can now use hijackthis, and although I installed malware bytes, I cannot open it. I still have all these problems and would appreciate the help greatly. Thank you very much for taking the time to help me!

Edit: I was able to run malwarebytes in safe mode. It found about 80 infections. Although through safe mode I could nto update the database. I then tried to restart in normal mode and started receiving runtime errors '0' and '4' upon startup of malware bytes. Ive tried unistalling it and what not in both normal and safe mode and I cannot get it to run properly again. Now I also cannot access the internet at all(I am on my laptop). In both IE and google chrome i just receive "Webpage not available". I was able to download cc cleaner through this laptop and install it via a flash drive. I didn't notice any improvements though. Sorry for the wall of texts! Thanks again in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:42:36 PM, on 7/4/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Razer\Lycosa\razerhid.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Dynex Wireless G Adapter\WLService.exe
C:\Program Files\Dynex Wireless G Adapter\WLanCfgG.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Ventrilo\Ventrilo.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\b.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R3 - URLSearchHook: (no name) - {b69a9db4-d0a1-4722-b56b-f20757a29cdf} - (no file)
F3 - REG:win.ini: load=
F3 - REG:win.ini: run=
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: XML module - {500BCA15-57A7-4eaf-8143-8C619470B13D} - (no file)
O2 - BHO: (no name) - {6DEE9CC1-C7FE-49EF-836A-28900CB68261} - C:\WINDOWS\system32\apcup.dll (file missing)
O2 - BHO: (no name) - {d5bf4552-94f1-42bd-f434-3604812c807d} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ftutil2] "rundll32.exe" ftutil2.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Lycosa] "C:\Program Files\Razer\Lycosa\razerhid.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [Turbine Download Manager Tray Icon] "C:\Program Files\Turbine\Turbine Download Manager\TurbineDownloadManagerIcon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [net] "C:\WINDOWS\system32\net.net"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [tezrtsjhfr84iusjfo84f] C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\csrssc.exe
O4 - HKCU\..\Run: [net] "C:\WINDOWS\system32\net.net"
O4 - HKCU\..\Run: [LowRiskFileTypes] C:\WINDOWS\sysguard.exe
O4 - HKCU\..\Run: [Cognac] C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\b.exe
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
O4 - Global Startup: Dynex Wireless Networking Utility.lnk = ?
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/200 ... plugin.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/cabs/ ... .7.109.cab
O16 - DPF: {4E218431-2F07-40BD-A9D3-035324C1F13F} (DyynoX Class) - http://webserver.dyyno.com/tng/dyyno-cl ... ynoCAB.CAB
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab2.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 9219501000
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/DriverDow ... rtScan.cab
O16 - DPF: {BE833F39-1E0C-468C-BA70-25AAEE55775E} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.com/games/popcaploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2A0A272B-97C5-4EF7-98CC-A6C204D6BCB9}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CCS\Services\Tcpip\..\{ED016FD2-93A4-44C0-9305-8D4BAC20C136}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS4\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O20 - AppInit_DLLs: etwlhz.dll,C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\846559859342mxx.dll
O20 - Winlogon Notify: byXPGVno - byXPGVno.dll (file missing)
O20 - Winlogon Notify: cbXPfFYR - cbXPfFYR.dll (file missing)
O20 - Winlogon Notify: hgGyvTMc - hgGyvTMc.dll (file missing)
O20 - Winlogon Notify: mlJDtRih - mlJDtRih.dll (file missing)
O20 - Winlogon Notify: wvUmkKbA - wvUmkKbA.dll (file missing)
O22 - SharedTaskScheduler: erajhsf8743kjrngjnf - {D5BF4552-94F1-42BD-F434-3604812C807D} - (no file)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dynex DX-WGDTC Service (Dynex DX-WGDTC WLService) - Unknown owner - C:\Program Files\Dynex Wireless G Adapter\WLService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 10485 bytes
Ryank13
Active Member
 
Posts: 2
Joined: July 4th, 2009, 3:46 pm
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Re: Many malware related problems

Unread postby Bv202 » July 7th, 2009, 11:03 am

Welcome to Malware Removal!
My name is Bjorn, known as Bv202 on this forum and I'll be happy to assist you with all your malware problems you have on your computer.

Before we start fixing your computer, there are a few points you need to know:
  • Please don't start a new topic, but reply on this one.
  • If you don't understand something, please ask!
  • If you find any new problems and/or details, please post them!
  • Please always try to reply within 3 days. If you know you won't be able to reply for any reason, please tell me so we don't close your thread.
  • As I'm still in training here at Malware Removal, all my posts needs to be checked by an expert first.

Remember: absence of symptoms does not mean your computer is clean!!
Please reply to this topic until I say your computer is clean.

I'm now researching your log. Once it's done, I'll be back to you.

In the meantime, please do this:
  • Open HijackThis.
  • Look under Misc tools.
  • Click on the Open Uninstall Manager... button.
  • Click on the Save list... button.
  • It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
  • Notepad will open. Please copy and paste the contents of this log in your next reply.
Bv202
Regular Member
 
Posts: 1732
Joined: May 3rd, 2008, 10:46 am
Location: Belgium (GMT +1)

Re: Many malware related problems

Unread postby Ryank13 » July 8th, 2009, 3:56 am

Thank you for your help but I reformatted my computer. I am sorry for any time I may have wasted. Thanks again but the reformat seems to be working great!
Ryank13
Active Member
 
Posts: 2
Joined: July 4th, 2009, 3:46 pm

Re: Many malware related problems

Unread postby Bv202 » July 8th, 2009, 5:20 am

Hey Ryank13

Thank you for letting us know. I'll ask an admin to close this thread :)
Bv202
Regular Member
 
Posts: 1732
Joined: May 3rd, 2008, 10:46 am
Location: Belgium (GMT +1)
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