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Help with malware/trojan/virus removal

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Re: Help with malware/trojan/virus removal

Unread postby askey127 » July 2nd, 2009, 5:32 am

asteroid,
It does look like all the files are present for BITS to work.
But...There are quite a few registry entries that could cause the service to fail.

It would not be a good idea to use System Restore to try and fix this.
We will reset System Restore so there is only one uninfected Restore Point.

I would ask for help at one of these forums, and reference this thread.
Your logs look clean of malware.
---------------------------------------------------------
Good System/Hardware Help Forums
GeekstoGo here: http://www.geekstogo.com/forum/Windows-XP-2000-2003-NT-f5.html
or
Computer Trouble here: http://forum.computertrouble.co.uk/index.php
or
TechSupportGuy here : http://forums.techguy.org/21-windows-nt-2000-xp/

All may require you to register free before posting for help.
-----------------------------------------------------------
Reset System Restore Points
  • Click Start > Help and Support
  • Click on ->Undo changes to your computer with System Restore.
  • Click Create A Restore Point then click Next. Give it a name it and then click Create, then Close.
  • Close Help and Support Center.
  • Click Start | Run and type Cleanmgr
  • Select (C: ) then click OK.
  • Click the More Options tab.
  • Click Clean Up in the System Restore Section.
This will remove all previous restore points except the newly created one.
This System Restore sequence is not to be done regularly, but only as a Special Case after the removal of malware.

askey127
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Re: Help with malware/trojan/virus removal

Unread postby asteroid » July 2nd, 2009, 10:17 am

Thank you. Thank you. Thank you.

I've followed your advice and signed up at geekstogo.com. Hopefully someone there can get this machine to update properly and we can avoid/reduce anything else nasty showing up on this machine.

A scan with Malwarebytes AntiMalware a moment ago showed zero problems - a wonderful improvement on the 41 issues it found when I first ran it last week, and that included issues that it could only deal with until the next reboot, all of which are now successfully killed.

So many thanks.

Maybe I should learn a bit more about how this/these machines run and then return at some point and learn how to help others out of the computer hell caused by malware.
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Re: Help with malware/trojan/virus removal

Unread postby askey127 » July 2nd, 2009, 10:52 am

asteroid, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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