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Spybot or hijackthis will not open

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Spybot or hijackthis will not open

Unread postby Tindrop » June 17th, 2009, 6:33 pm

Hi, just recently im pretty sure i got into some malware and now would like to get rid of it, at least that would be pretty dandy. I cant open Hijackthis but it let me install it, and it wont even let me install spybot, midway through install it says cannot resolve the server name. So any help would be awesome thanks
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Re: Spybot or hijackthis will not open

Unread postby NonSuch » June 17th, 2009, 7:27 pm

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<
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