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PC crashes when I use Ewido scan

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PC crashes when I use Ewido scan

Unread postby CTN » October 4th, 2005, 3:39 pm

Greetings everyone,
After some very helpful advice from a gent on another forum, I cleaned a lot of rubbish from my PC using Adaware,spybot,bitdefender,stinger etc. I was then advised to use Ewido and Ccleaner for further scans and the PC just crashed and restarted after approx 10 secs into each scan. When I posted this back I was directed via link to " How to configure system failure and recovery options in windows" ( microsoft ) I'm sorry to say it was all above my head, and I'm at a loss as to what to do. PC seems to be working fine otherwise, but there's obviously something not right. Latest HJT log below if somebody would be kind enough to have a look. Fantastic website by the way

Logfile of HijackThis v1.99.1
Scan saved at 20:13:33, on 04/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\WINDOWS\SYSTEM32\DRIVERS\ETC\CPUIDLE\srvany.exe
C:\WINDOWS\SYSTEM32\DRIVERS\ETC\CPUIDLE\cpuidle.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\Tablet.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Labtec\Labtec Mouse Software\2.0\MOUSE32A.EXE
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Logitech\ImageStudio\LogiTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE
C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil.exe
C:\Program Files\LG PC Suite\LG PC Sync\LGSyncManager.exe
C:\Program Files\BHODemon 2\BHODemon.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Data Caching\FlashKsk.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Craig\Desktop\hijackthis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~3\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Starware - {D49E9D35-254C-4c6a-9D17-95018D228FF5} - C:\Program Files\Starware\bin\Starware.dll
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [m.exe] C:\documents and settings\craig\local settings\temp\m.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Labtec\Labtec Mouse Software\2.0\MOUSE32A.EXE
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program Files\Logitech\ImageStudio\LogiTray.exe
O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\ImageStudio\ISStart.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [GPBgR.exe] C:\documents and settings\craig\local settings\temp\GPBgR.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [cpds] C:\WINDOWS\cpds.exe
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser MOUSE\mouse32a.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [scrbmk] "C:\WINDOWS\scrbmk.exe"
O4 - HKLM\..\Run: [EPSON Stylus D68 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE /P23 "EPSON Stylus D68 Series" /O6 "USB001" /M "Stylus D68"
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\pcsync2.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: BHODemon 2.0.lnk = C:\Program Files\BHODemon 2\BHODemon.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BlueSoleil.lnk = ?
O4 - Global Startup: LG SyncManager.lnk = ?
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = D:\New Folder\Office\OSA9.EXE
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - https://mysupport.nai.com/amiuptodate/b ... Portal.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensavers.com/dm/installer ... taller.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... Client.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - https://cs7b.instantservice.com/jars/cu ... gned42.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bu ... eRdxIE.cab
O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildAppNonUS.cab
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: cpuidle - Unknown owner - C:\WINDOWS\SYSTEM32\DRIVERS\ETC\CPUIDLE\srvany.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown owner - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\System32\Tablet.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

Thanks for your time
:?
CTN
Regular Member
 
Posts: 89
Joined: October 4th, 2005, 1:57 pm
Location: North East England
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Unread postby askey127 » October 6th, 2005, 11:08 am

CTN,
Welcome to the forum.
There is actually quite a lot going on here.
First, you have two AV's running at the same time. It looks like you have adopted TrendMicro Security suite as your main protection.
If that's true, you need to Uninstall McAfee Antivirus and McAfee Firewall. Two AVs and two firewalls can reduce protection and cause system trouble.
If my assumption is correct, go to Add/remove Programs and remove all McAfee items.
If McAfee is the one you wish to keep, Uninstall all the TrendMicro applications except the Anti-Spyware.
-----------------------------------------------------------
Disable SpywareGuard
- Right Click the running icon of Spywareguard to open the program.
- Then go to Menu, File, Exit.
- Confirm the program is closed.
(Reverse this process after your malware removal is complete).
- Reboot your machine for the changes to take effect before running HJT.
-----------------------------------------------------------
Set Your Computer to Show All Files
Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. In addition, if you have Windows XP, go to Start, Search. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.
-----------------------------------------------------------
Remove log items with HighjackThis. Start HijackThis. If the opening screen shows, choose None of the above, just start the program.
Click Scan. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [m.exe] C:\documents and settings\craig\local settings\temp\m.exe
O4 - HKLM\..\Run: [GPBgR.exe] C:\documents and settings\craig\local settings\temp\GPBgR.exe
O4 - HKLM\..\Run: [cpds] C:\WINDOWS\cpds.exe
O4 - HKLM\..\Run: [scrbmk] "C:\WINDOWS\scrbmk.exe"
O4 - Global Startup: BlueSoleil.lnk = ?
O4 - Global Startup: LG SyncManager.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = D:\New Folder\Office\OSA9.EXE
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - https://mysupport.nai.com/amiuptodate/b ... Portal.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensavers.com/dm/installer ... taller.cab
O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildAppNonUS.cab

Make sure all other windows except HJT are closed, and Click Fix Checked.
-----------------------------------------------------------
File and Folder Deletion.
In Windows Explorer, navigate to these files. Use Find (F3) or Start, Search if the folder is not shown; then Delete these files, if present:
C:\documents and settings\craig\local settings\temp\m.exe
C:\documents and settings\craig\local settings\temp\GPBgR.exe
C:\WINDOWS\cpds.exe
C:\WINDOWS\scrbmk.exe
C:\WINDOWS\languard.exe

If you have any problem deleting a file, right click the file and check Properties to see if it's read-only. Uncheck the read-only box, click Apply and OK. Then retry Delete.
Note the name and location of any file you cannot delete.
-----------------------------------------------------------
Retrieve the List of Installed programs Using HJT
Open HijackThis, click Open The Misc Tools Section. Then scroll down the list if you need to, click Open Uninstall Manager and Save List...
The List of installed programs will automatically be saved as uninstall_list.txt in your HiJackThis folder. In addition, the list opens in Notepad so you can also save as another name in another location if you wish. Please paste the contents into your next reply.
-----------------------------------------------------------
Post a New HJT Log
Reboot your computer. Start HijackThis. Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl-A), copy and paste the log contents in a reply, along with uninstall_list.txt.
Please do not use Word Wrap when you paste in the reply.

askey127
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askey127
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Posts: 13897
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Unread postby CTN » October 6th, 2005, 12:23 pm

Hello askey127

Thanks for the reply. I'm running trend micro, I've tried to remove McAfee in the past but it wouldn't uninstall, so I went about deleting all files manually. I've just done a search and there's still some stuff left, would it be ok to delete it all from the search?

CTN
CTN
Regular Member
 
Posts: 89
Joined: October 4th, 2005, 1:57 pm
Location: North East England

Unread postby CTN » October 6th, 2005, 1:06 pm

Hello again Askey127
Sorry if I'm jumping the gun a bit, but I've done the rest on your list, and the two logs are as follows:

HJT

Logfile of HijackThis v1.99.1
Scan saved at 17:59:38, on 06/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\WINDOWS\SYSTEM32\DRIVERS\ETC\CPUIDLE\srvany.exe
C:\WINDOWS\SYSTEM32\DRIVERS\ETC\CPUIDLE\cpuidle.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\Tablet.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PccGuide.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\Program Files\BHODemon 2\BHODemon.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Documents and Settings\Craig\Desktop\hijackthis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~3\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Starware - {D49E9D35-254C-4c6a-9D17-95018D228FF5} - C:\Program Files\Starware\bin\Starware.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [EPSON Stylus D68 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE /P23 "EPSON Stylus D68 Series" /O6 "USB001" /M "Stylus D68"
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\pcsync2.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: BHODemon 2.0.lnk = C:\Program Files\BHODemon 2\BHODemon.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... Client.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - https://cs7b.instantservice.com/jars/cu ... gned42.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bu ... eRdxIE.cab
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: cpuidle - Unknown owner - C:\WINDOWS\SYSTEM32\DRIVERS\ETC\CPUIDLE\srvany.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown owner - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\System32\Tablet.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

Uninstall list

3D Windows XP Screen Saver
ACD FotoSlate 2.0.1
Ad-aware 6 Personal
Adobe Download Manager 1.2 (Remove Only)
Adobe Photoshop 7.0.1
Adobe Reader 6.0
ArcSoft Software Suite
Ares 1.8.1
Art Attack
Audio Converter
Audio Converter (C:\Program Files\Audio Converter\)
BHODemon 2.0.0.23
BlueSoleil
CCleaner (remove only)
Chipshots Screen Saver
Dan Elwell's Broadband Speed Test
EasyStudio PIM & File Manager
EPSON Attach To Email
EPSON Easy Photo Print
EPSON File Manager
EPSON Printer Software
EPSON Scan Assistant
EPSON Web-To-Page
ESD68 User's Guide
ewido security suite
FPAdjust
Google Earth
Guitar Guru Version 1.2.4
HijackThis 1.99.1
ImageEditor
iTunes
J2SE Runtime Environment 5.0 Update 4
Jasc Paint Shop Pro 8
Labtec Mouse Software
Learn to Play Magic
LEGO TECHNIC Bionicle Promotion CD
LG PC Sync
LG Phone Manager
Logitech Desktop Messenger
Logitech ImageStudio
Logitech iTouch Software
Logitech Print Service
Logitech Resource Center
Macromedia Shockwave Player
Microsoft Data Access Components KB870669
Microsoft MapPoint Europe 2002
Microsoft Office 2000 SR-1 Premium
Microsoft Office XP Professional with FrontPage
Microsoft Publisher 2002
Microsoft Windows Journal Viewer
mini_minder_final ScreenSaver
Mozilla Firefox (1.0.7)
MSN Messenger 7.0
MUSICMATCH Jukebox
MUSICMATCH® Jukebox
My Function Keys
Nero - Burning Rom
Network Play System (Patching)
Nokia Multimedia Player
NVIDIA Display Driver
NVIDIA Windows 2000/XP Display Drivers
Orly's Draw-A-Story
Panda ActiveScan
Play Disney's Tigger's Honey Hunt
Polaroid Digital Cam
PTC ProDESKTOP Express 2001
Quake III Arena
QuickTime
QuickTime for Windows (32-bit)
RealArcade
RealOne Player
SAMSUNG Mobile USB Modem 1.0 Software
Security Task Manager 1.6f
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB903235)
SigmaTel MSCN Audio Player
Speedy Eggbert
Spybot - Search & Destroy 1.3
Spyware Doctor 3.2
SpywareBlaster v3.4
SpywareGuard v2.2
Starware 3.3.2.0
SUGAR Virtual Makeover
Tablet
The Sims 2
The Sims 2 Nightlife
The Sims 2 University
The Sims Livin' it up
The Sims Makin' Magic
Trend Micro Anti-Spyware
Trend Micro PC-cillin Internet Security 2005
Uninstall CSCSS
Uninstall Startup Inspector
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
USB Card Reader
Winamp (remove only)
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
Winferno Security Scan
WinZip

I just did edit/select all then copy + paste, as I don't know what Word Wrap is. Thanks again for your help.

Craig
CTN
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Posts: 89
Joined: October 4th, 2005, 1:57 pm
Location: North East England

Unread postby askey127 » October 6th, 2005, 4:24 pm

CTN,
-----------------------------------------------------------
Use Add/Remove Programs In Control Panel
From Start,Settings,Control Panel or Start,Control Panel, click Add/Remove Programs.
Highlight the following entries, one by one, if they exist, and choose Remove :
You can get a new screensaver after we're done. This one comes from a website on Eric Howes' IE-spyad list.
3D Windows XP Screensaver
Take extra care in answering any questions posed by an Uninstaller. Some questions may be worded to deceive you into choosing to keep the program.
-----------------------------------------------------------
Stop, Disable and Delete A Service
Go to Start, Run OR Start, Programs, Accessories, Command Prompt and type Services.msc and click OK.
Under the Extended Tab, Scroll down and find the service. The service name is the item in Parentheses in the O23 line.
mcupdmgr.exe
Click once on the service to highlight it. Click Stop
Right-Click on the service. Click onProperties
Select the General tab. Click the Arrow-down tab on the right-hand side at the Start-up Type box.
From the drop-down menu, click on Disabled
Click the Apply tab, then click OK

Delete the Service
Open HiJackThis. Click on Config, Misc Tools, Delete an NT Service
Type mcupdmgr.exe in the space provided (the name in parentheses in the O23 line) and click OK
The program will ask you to REBOOT --- Accept.
REBOOT into SAFE MODE
Reboot into Safe Mode by hitting the F8 key repeatedly as the machine boots, until a menu shows up. Choose Safe Mode from the list. In some systems, this may be the F5 key, so try that if F8 doesn't work. Extra instructions are here if you need them.

Using Windows Explorer, locate and DELETE the following file (if it still is present):
C:\PROGRAM FILES\McAfee.com\Agent\mcupdmgr.exe
REBOOT back into Normal Mode
-----------------------------------------------------------
Now we will do the same thing again with the O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown owner - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe (file missing)
Stop, Disable and Delete A Service
Go to Start, Run OR Start, Programs, Accessories, Command Prompt and type Services.msc and click OK.
Under the Extended Tab, Scroll down and find the service. The service name is the item in Parentheses in the O23 line.
MpfService
Click once on the service to highlight it. Click Stop
Right-Click on the service. Click onProperties
Select the General tab. Click the Arrow-down tab on the right-hand side at the Start-up Type box.
From the drop-down menu, click on Disabled
Click the Apply tab, then click OK

Delete the Service
Open HiJackThis. Click on Config, Misc Tools, Delete an NT Service
Type MpfService in the space provided (the name in parentheses in the O23 line) and click OK
The program will ask you to REBOOT --- Accept.
REBOOT into SAFE MODE
Using Windows Explorer, locate and DELETE the following file (if it still is present):
C:\PROGRAM FILES\McAfee.com\PERSON~1\MPFSERVICE.exe <== find the folder represented by PERSON~1 and delete the file
REBOOT back into Normal Mode
-----------------------------------------------------------
Folder Deletion.
In Windows Explorer, Find and Delete this folder(s), if present:
C:\Program Files\McAfee.com\
Note if you cannot delete.
You may have to delete all the underlying files and folders before a target folder can be deleted.
If you have any problem deleting a file, right click the file and check Properties to see if it's read-only. Uncheck the read-only box, click Apply and OK. Then retry Delete.
Note the name and location of any file you cannot delete.
-----------------------------------------------------------
Post a New HJT Log
Reboot your computer. Start HijackThis. Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl-A), copy and paste the log contents in a reply. Please do not use Word Wrap when you paste in the reply. (Word Wrap is a check mark under "Format" in Notepad. If checked, it breaks up long lines and makes logs harder to read).

Let me know how it goes.
askey127
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askey127
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Unread postby CTN » October 7th, 2005, 8:20 am

Good morning Askey127

I have managed to do all in your last post, and here is the HJT log. Thanks for the tip about word wrap.

Logfile of HijackThis v1.99.1
Scan saved at 13:17:22, on 07/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\WINDOWS\SYSTEM32\DRIVERS\ETC\CPUIDLE\srvany.exe
C:\WINDOWS\SYSTEM32\DRIVERS\ETC\CPUIDLE\cpuidle.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\Tablet.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\Program Files\BHODemon 2\BHODemon.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Documents and Settings\Craig\Desktop\hijackthis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~3\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Starware - {D49E9D35-254C-4c6a-9D17-95018D228FF5} - C:\Program Files\Starware\bin\Starware.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [EPSON Stylus D68 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE /P23 "EPSON Stylus D68 Series" /O6 "USB001" /M "Stylus D68"
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\pcsync2.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: BHODemon 2.0.lnk = C:\Program Files\BHODemon 2\BHODemon.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... Client.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - https://cs7b.instantservice.com/jars/cu ... gned42.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bu ... eRdxIE.cab
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: cpuidle - Unknown owner - C:\WINDOWS\SYSTEM32\DRIVERS\ETC\CPUIDLE\srvany.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\System32\Tablet.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

Craig
CTN
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Posts: 89
Joined: October 4th, 2005, 1:57 pm
Location: North East England

Unread postby askey127 » October 7th, 2005, 12:00 pm

CTN,
-----------------------------------------------------------
Set Your Computer to Show All Files
Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. In addition, if you have Windows XP, go to Start, Search. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.
-----------------------------------------------------------
Run CCleaner.
Click on Options, Select Advanced. Now UNCHECK "Only delete files in Windows Temp folders older than 48 hours"
Make sure the Cleaner block on the left is selected. (Do not use the "Issues" block) Choose the Windows tab.
Check everything EXCEPT cookies, the Autocomplete Form History and the Advanced part of the Menu.
Choose Run Cleaner. This process could take a while.
When CCleaner shows how much has been removed, cleaning is finished. Click Exit.
-----------------------------------------------------------
From My Computer, go to C:\Windows\Prefetch\
Delete all the files in the Prefetch folder. DO NOT delete the Prefetch folder itself.

Your log looks good. If you have no more malware-related problems that you are aware of, just give me the OK and we can start the final but essential protection procedures.
Please let me know.
askey127
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Unread postby CTN » October 7th, 2005, 1:51 pm

Hello Askey127

I have followed your instructions again, but the PC still crashes when I click on "Run Cleaner" after about 1 second. Tried it 3 times with the same outcome. Here is the error log that I got when it rebooted. I don't know if it means anything to you.

Error signature
BCCode : 10000050 BCP1 : FFFFFFF0 BCP2 : 00000000 BCP3 : 8054A832
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1




C:\DOCUME~1\Craig\LOCALS~1\Temp\WER3dfe.dir00\Mini100705-01.dmp
C:\DOCUME~1\Craig\LOCALS~1\Temp\WER3dfe.dir00\sysdata.xml

Thanks
Craig
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Posts: 89
Joined: October 4th, 2005, 1:57 pm
Location: North East England

Unread postby askey127 » October 7th, 2005, 4:59 pm

CTN,

I'm checking in Room 02 for any similar experiences.
We may want to run a rootkit detector if nothing else shows up.

Be back soon.

askey127
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Unread postby CTN » October 7th, 2005, 5:38 pm

OK. Thanks
CTN
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Posts: 89
Joined: October 4th, 2005, 1:57 pm
Location: North East England

Unread postby askey127 » October 7th, 2005, 7:41 pm

CTN,

Reboot into Safe Mode, and run CCleaner from there.
If that completes, run Ewido from safe mode also, tell it to save a log file, and post it.
Let me know.

askey127
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Unread postby CTN » October 8th, 2005, 9:33 am

Hi there
I've tried Ccleaner and ewido in safe mode, with the same outcome, although it lasted 10 seconds before it gave up this time.
I ran Xoftspy and it gave these results. Roughly like this (it wouldn't copy and paste to wordpad)

Troj_DLOAD.A registry key bridgex.installer
Troj_DLOAD.A registry key software\classes\bridgex.installer

Adware.Starware registry key software\classes\clsid\{2d52d869-c36b ETC (6 of these in various ways)

IBIS/Hunt Toolbar Registry value Data Miner software\microsoft\windows\currentversion\installer\userdata\TUID

Adware.Starware registry key software\ms\inetrnetexplorer\toolbar\{D49E9D ETC}


I hope this was of some help.

CTN
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Location: North East England

Unread postby askey127 » October 8th, 2005, 12:37 pm

CTN,
-----------------------------------------------------------
Use Add/Remove Programs In Control Panel
From Start,Settings,Control Panel or Start,Control Panel, click Add/Remove Programs.
Highlight the following entries, one by one, if they exist, and choose Remove :
Starware
Take extra care in answering any questions posed by the uninstaller. Some questions may be worded to deceive you into choosing to keep the program.
-----------------------------------------------------------
Remove log items with HighjackThis. Start HijackThis. If the opening screen shows, choose None of the above, just start the program.
Click Scan. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)
O3 - Toolbar: Starware - {D49E9D35-254C-4c6a-9D17-95018D228FF5} - C:\Program Files\Starware\bin\Starware.dll
Make sure all other windows except HJT are closed, and Click Fix Checked.
-----------------------------------------------------------
Run CCleaner in Normal mode. After it crashes, go into
Start, Control Panel, Adminstrative Tools, Event Viewer, Application
Double click any events from CCleaner and highlight/paste the information text from it/them into a reply.

Then go into Event Viewer again, choose System, and double-click; then highlight/paste any very recent Event text relating to stop, Events 1001/1003?

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Unread postby CTN » October 8th, 2005, 3:05 pm

Askey127

I've uninstalled starware.

Nothing in HJT log for the 03 entry.

Nothing in event viewer/ application for ccleaner.

This is the most recent event for 1003

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 08/10/2005
Time: 19:55:03
User: N/A
Computer: CRAIGS
Description:
Error code 10000050, parameter1 fffffff0, parameter2 00000000, parameter3 8054a832, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 35 1000005
0020: 30 20 20 50 61 72 61 6d 0 Param
0028: 65 74 65 72 73 20 66 66 eters ff
0030: 66 66 66 66 66 30 2c 20 fffff0,
0038: 30 30 30 30 30 30 30 30 00000000
0040: 2c 20 38 30 35 34 61 38 , 8054a8
0048: 33 32 2c 20 30 30 30 30 32, 0000
0050: 30 30 30 30 0000


And for 1001


Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 08/10/2005
Time: 19:54:29
User: N/A
Computer: CRAIGS
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x10000050 (0xfffffff0, 0x00000000, 0x8054a832, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini100805-03.dmp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Thanks

CTN
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Posts: 89
Joined: October 4th, 2005, 1:57 pm
Location: North East England

Unread postby askey127 » October 8th, 2005, 7:38 pm

CTN,

This may be hardware related, but let's check for possible rootkit infection first.
-----------------------------------------------------------
Download F-Secure's trial Blacklight program :
http://www.f-secure.com/blacklight/try.shtml
Print out the help page for guidance.
Ok the license.
Check scan through Windows Explorer
Click Scan
When animated graphics disappears, click Next
Note any files and their locations that appear in the output summary, and let me know in a reply what they are.

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