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Firefox Keeps Redirecting

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Firefox Keeps Redirecting

Unread postby smit127 » June 15th, 2009, 4:13 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:36:22, on 15/06/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\OEM02Mon.exe
C:\Windows\System32\M-AudioTaskBarIcon.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\VMware\VMware Workstation\vmware-tray.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virginmedia.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Lexmark Printable Web - {D2C5E510-BE6D-42CC-9F61-E4F939078474} - C:\Program Files\Lexmark Printable Web\bho.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
O4 - HKLM\..\Run: [M-Audio Taskbar Icon] C:\Windows\System32\M-AudioTaskBarIcon.exe
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [GrooveMonitor] "c:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [vmware-tray] "C:\Program Files\VMware\VMware Workstation\vmware-tray.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - c:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - c:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - c:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll
O13 - Gopher Prefix:
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/ ... erCtrl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{67063A6D-D65C-47DC-89AF-71A0A4D7E730}: NameServer = 85.255.112.177,85.255.112.117
O17 - HKLM\System\CCS\Services\Tcpip\..\{BDA48D78-BFA6-4009-B70D-CF03C8A4F828}: NameServer = 85.255.112.177,85.255.112.117
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.177,85.255.112.117
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.177,85.255.112.117
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd.dll,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll C:\PROGRA~1\Google\GOOGLE~4\GOEC62~1.DLL
O23 - Service: Acronis OS Selector Reinstall Service (AcronisOSSReinstallSvc) - Unknown owner - C:\Program Files\Common Files\Acronis\Acronis Disk Director\oss_reinstall_svc.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google MediaServer - Google Inc. - C:\Program Files\Google\Google Media Server\GoogleMediaServer.exe
O23 - Service: Google Desktop Manager 5.8.811.4345 (GoogleDesktopManager-110408-113106) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: lxduCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\W32X86\3\\lxduserv.exe
O23 - Service: lxdu_device - - C:\Windows\system32\lxducoms.exe
O23 - Service: M-Audio Series II MIDI Installer (MA_CMIDI_InstallerService) - Avid Technology, Inc. - C:\Program Files\M-Audio\M-Audio Series II MIDI\MA_CMIDI_Inst.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-ufad.exe
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe

--
End of file - 10307 bytes

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Strangely it's only Firefox that is redirecting but it also seems to be stopping Spybot, Kaspersky and AdAware from updating their definitions. I've never looked at a HiJack This log before but there were a couple of things that looked suspicious to me. I thought I'd consult an expert before I started deleting entires though. Thanks in advance!

Are these dodgy???

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O17 - HKLM\System\CCS\Services\Tcpip\..\{67063A6D-D65C-47DC-89AF-71A0A4D7E730}: NameServer = 85.255.112.177,85.255.112.117
O17 - HKLM\System\CCS\Services\Tcpip\..\{BDA48D78-BFA6-4009-B70D-CF03C8A4F828}: NameServer = 85.255.112.177,85.255.112.117
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.177,85.255.112.117
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.177,85.255.112.117

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please don't post to your own thread until it has been answered. Helpers look for threads with zero replies and will skip over yours if they see it has already been posted to - Nov'
smit127
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Posts: 2
Joined: June 15th, 2009, 4:08 pm
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Re: Firefox Keeps Redirecting

Unread postby Bio-Hazard » June 18th, 2009, 11:22 am

Hello and Welcome to forums!

My name is Bio-Hazard and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:

  • I will be working on your Malware issues this may or may not solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • I f you don't know or understand something please don't hesitate to ask.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • It is important that you reply to this thread. Do not start a new topic.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Absence of symptoms does not mean that everything is clear.

No Reply Within 5 Days Will Result In Your Topic Being Closed!!
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Re: Firefox Keeps Redirecting

Unread postby Bio-Hazard » June 18th, 2009, 11:29 am

----------------------------------------------------------
Please note: Due to the restrictions on Vista, all tools should be started by Right-Click ---> Run As Administrator
----------------------------------------------------------


Remove one of your Anti Virus programs.

You are operating multiple Anti Virus programs on your computer:
    avast!
    Kaspersky Antivirus

It is NOT safe to have more than one anti-virus installed on a system, and that doing so not only does not provide better protection, it will actually cause additional problems. Anti-virus programs patch into the system kernel. Having more than one anti-virus patching into the system kernel will not only destabilize a system, it can corrupt system files and it WILL cause crashes! You MUST remove all but one anti-virus program.



Disable Windows Defender

From your log i can see this that you are running a Windows Defender. This might interfere with fixes we are about to do so we need to disable it. To disable your Windows Defender Real-time Protection.

  • Open Windows Defender
  • Click Tools
  • Click General Settings
  • Scroll down to Real Time Protection Options
  • Uncheck Turn on Real Time Protection (recommended)
  • Close Windows Defender
Note: Once your log is clean you can re-enable Windows Defender Real Time Protection.



Disable Ad-Aware Ad-Watch

Please disable Ad-Aware Ad-Watch as it may interfere with the fix.
  • Right click on the Ad-Watch icon in the system tray (Image)
  • Select Goto Settings.
  • Click on Status on the left.
  • On your right hand side, click once on each of the section to turn the green tick into a red cross.
  • Click on RegShield on the left.
  • On your right hand side, click once on each of the section to turn the green tick into a red cross.
  • Click on Settings on the left.
  • Click once on Load Ad-Watch at startup to turn the green tick into a red cross.
  • Minimize Ad-Watch.
  • Right click on the Ad-Watch icon again and select Close Ad-Watch.
  • You will be prompted if you want to shut down Ad-Watch. Click Yes.
  • Reboot your machine for the changes to take effect.
Once your log is clean you can re-enable those settings in Ad-Aware Ad-Watch.



Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the Perform Full Scan option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and Scan in progress will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say The scan completed successfully. Click 'Show Results' to display all objects found.
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


random's system information tool (RSIT)

  • Download random's system information tool (RSIT) by random/random from HERE and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open:
    • log.txt (<<will be maximized)
    • info.txt (<<will be minimized)
  • Post both of these logs in your next reply (Sometimes you have to make several post to get the logs posted.)


Logs/Information to Post in Next Reply

Please post the following logs/Information in your reply:
  • Malwarebytes Antimalware log
  • RSIT Logs,log.txt (<<will be maximized) and info.txt (<<will be minimized)
  • A description of how your computer is behaving
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Re: Firefox Keeps Redirecting

Unread postby smit127 » June 18th, 2009, 2:02 pm

Hello Biohazard

I got itchy feet and ended up deleting the stuff that I thought was suspicious and it fixed my machine. Whoop!!

I'll fill you in on the problem and the fix just in case you get another user with this problem. At first, when the virus hit my computer a lot of my services wouldn't start which included Kaspersky so I couldn't even attempt to remove the malware with it. I downloaded Avast and rebooted in safe mode and managed to remove the virus that was preventing my services from running.

I could see that a trojan kept trying to re-generate itself but I managed to quarantine this using AV software. However, none of my definition updates would work for defender, Kaspersky, AdAware or any other similar software. I also noticed on Google that the results being returned were not the actual URLs of the sites listed. Instead they were in the format "www.google.com?click" followed by a load of query string parameters and about 50% of the time the link would redirect to a totally unrelated site.

I started up "HiJack This" and saw in the add/remove programs list a program called "Connect". I researched it and came to the conclusion that this was bad and removed it. I then removed the following entries from the registry:

O17 - HKLM\System\CCS\Services\Tcpip\..\{67063A6D-D65C-47DC-89AF-71A0A4D7E730}: NameServer = 85.255.112.177,85.255.112.117
O17 - HKLM\System\CCS\Services\Tcpip\..\{BDA48D78-BFA6-4009-B70D-CF03C8A4F828}: NameServer = 85.255.112.177,85.255.112.117
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.177,85.255.112.117
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.177,85.255.112.117

Hey Presto! All my updates were active again and the links on google returned to normal.

Thanks very much for responding and I hope this information helps you in the future!

Cheers
Smithy
smit127
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Posts: 2
Joined: June 15th, 2009, 4:08 pm

Re: Firefox Keeps Redirecting

Unread postby Gary R » June 19th, 2009, 1:44 pm

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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