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Need help Comodo reported "system .... ksnapshot.etl"

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Need help Comodo reported "system .... ksnapshot.etl"

Unread postby MRHaku » June 13th, 2009, 3:53 pm

Hi,

Since yesterday, Comodo keep reporting CSRSS.EXE want to do this and that. I asked it to be blocked. Now it asking about "SYSTEM" wanted to add an entry to the registry for "ksnapshot.etl". I ran S&D and MalwareBytes in safemode but both did not find anything. I do use this system for banking, so now I'm scare to do so before this problem is resolved.

From reading other thread on this forum. I try to launch Kaspersky online scan but both IE and FireFox would not respond and crash.

I'm running Vista with SP1.
============== Jun 17 ==============
Comodo report that system was trying run

sprtcmd.exe running wscript.exe

I try to run combofix but it is giving me an error saying "Window can not find 32788r22fwjfw\n.com ...." and "window can not find 32788r22fwjfw\hidec.exe ...." I'm running combofix as an Administrator
==================================


Thanks

Below is my Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:28:16 PM, on 12/5/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Safe mode

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [ECenter] c:\dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [WPCUMI] C:\Windows\system32\WpcUmi.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKCU\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\DELL Webcam Manager\DellWMgr.exe" /s
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [cmds] rundll32.exe C:\Users\Sang\AppData\Local\Temp\opnomjjk.dll,c
O4 - HKCU\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: DeluoGPS Toolkit.lnk = C:\Program Files\DeluoGPS\Toolkit\DeluoGPS Toolkit.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: QuickSet.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: *.amaena.com
O15 - Trusted Zone: *.avsystemcare.com
O15 - Trusted Zone: *.onerateld.com
O15 - Trusted Zone: *.safetydownload.com
O15 - Trusted Zone: *.trustedantivirus.com
O15 - Trusted Zone: *.virusschlacht.com
O16 - DPF: {21BB8360-F943-447E-98F3-3C22345375A7} (CPlayFirstChocolatierControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.13.cab
O16 - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} (CPlayFirstDinerDash2Control Object) - http://aolsvc.aol.com/onlinegames/trydi ... 0.0.67.cab
O16 - DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} (GameHouse Games Player) - http://aolsvc.aol.com/onlinegames/free- ... player.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://cid-898d7d2fe3fce878.spaces.live ... den-us.cab
O16 - DPF: {BAC761D3-DFFD-4DB4-A01D-173346E090A7} (CPlayFirstzenerchiControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.10.cab
O16 - DPF: {BAE1D8DF-0B35-47E3-A1E7-EEB3FF2ECD19} (CPlayFirstddfotgControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.33.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://aolsvc.aol.com/onlinegames/free- ... player.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/popin ... er_v10.cab
O16 - DPF: {EA6246B4-F380-443F-8727-9AEA3371146C} (CPlayFirstWeddingDashControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.47.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11275 bytes
MRHaku
Regular Member
 
Posts: 17
Joined: June 13th, 2009, 3:30 pm
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Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby Odd dude » June 17th, 2009, 12:47 pm

Hello and welcome to the forums!

I'm Odd dude, pleased to meet you; if it helps, you can call me OD ;). I will be helping you with your infection. However, it is important to take note of the following - quite the wall of text, I know, but please bear with me:

  • Logs from malware removal programs (Hijackthis is one of them) can take some time to analyze. I need you to be patient whilst I analyze any logs you post.
  • Please carefully read any instruction that I give you.
    Reading too lightly will cause you to miss important steps, which could have destructive effects.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • Only YOU must use these instructions, they are not suitable for any other computer, similar issues or not.
  • Do not do things I do not ask for, such as running a spyware scan. The one thing you should always do, though, is making sure that your antivirus definitions are up-to-date!
    I am specifically referring to tools such as ComboFix! You don't know what they do, or what they can do - please don't use them on your own!

  • If I tell you to download a tool which you already have, please re-download it and do not use the copy you already have. This is because the tools are updated regularly.
  • In Windows Vista, all tools need to be started by right clicking and selecting Run as administrator!
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within five days
    . I will post a reminder should you seem to fail to do this, however, if you fail to reply within five days then, unless I have been notified of your absence in advance, the topic shall be closed!
  • Lastly, I am no magican. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system. Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.




Please post a new HijackThis log, taken in Normal Mode. Also:





Make an Uninstall List

I need you to create an uninstall list so I can further analyze your situation.

  • Start HijackThis.
  • Click Open the Misc Tools section
  • Click Open Uninstall Manager
  • Click Save list...
  • Save the list to your desktop, or any other convenient place and post it in your next reply.

Please post back:
  • Uninstall list
  • New hijackthis log
User avatar
Odd dude
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Posts: 2819
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Location: The Netherlands (GMT +1)

Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby MRHaku » June 17th, 2009, 3:02 pm

Thanks for your help. I have been try for days now to clean the system but I think what ever it is still around somewhere on the system.

Here is the uninstall list:

3DMark06
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 10 Plugin
Adobe Flash Player 9 ActiveX
Adobe Flex Builder 2
Adobe Help Center 1.0
Adobe Photoshop CS2
Adobe Reader 7.0.9
Adobe Shockwave Player
Adobe Stock Photos 1.0
Adobe® Photoshop® Album Starter Edition 3.2
Advanced Audio FX Engine
Advanced Video FX Engine
Age of Empires III
Avi Player
Broadcom Management Programs
Brother MFL-Pro Suite
Camera Driver
CamStudio Lossless Codec v1.4
CCleaner (remove only)
COMODO Internet Security
Compatibility Pack for the 2007 Office system
Conexant HDA D330 MDC V.92 Modem
Dell Support Center (Support Software)
Dell System Customization Wizard
DELL Webcam Center
DELL Webcam Manager
DellSupport
DeluoGPS GPS Wizard 1.0.1
DeluoGPS Toolkit 1.1.0.6
Digital Line Detect
DivX Codec
DivX Converter
DivX Web Player
DVD Shrink 3.2
EOS USB WIA Driver
Games, Music, & Photos Launcher
Gogo MP3 To CD Burner
Google Desktop
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Video Uploader
HijackThis 2.0.2
Java(TM) SE Runtime Environment 6
Laptop Integrated Webcam Driver (1.04.01.1011)
LEGO Digital Designer
LEGO® MINDSTORMS® NXT - English Language Pack
LEGO® MINDSTORMS® NXT Driver
LEGO® MINDSTORMS® NXT Software v1.0
Live! Cam Avatar Creator
Live! Cam Avatar v1.0
Macromedia ColdFusion MX 7
Macromedia Contribute 3.11
Macromedia Dreamweaver 8
Macromedia Extension Manager
Macromedia Fireworks 8
Macromedia Flash 8
Macromedia Flash 8 Video Encoder
Macromedia Flash Player 8
Malwarebytes' Anti-Malware
MediaDirect
Microsoft Location Finder
Microsoft Office Access database engine 2007 (English)
Microsoft Office Outlook Connector
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 (SQLEXPRESS)
Microsoft SQL Server 2005 Tools
Microsoft SQL Server Management Studio Express
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Streets & Trips 2006
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft WorldWide Telescope
Modem Diagnostic Tool
Mozilla Firefox (3.0.11)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
NetWaiting
NVIDIA Drivers
OutlookAddinSetup
PaperPort
Pdf995 (installed by TaxCut)
PdfEdit995 (installed by TaxCut)
Phonics
Picasa 3
PowerDVD
Product Documentation Launcher
QuickSet
QuickTime
RealPlayer
Revo Uninstaller 1.80
Samsung ML-2510 Series
SDP Downloader
SigmaTel Audio
Skype™ 4.0
Sonic Activation Module
SpeedFan (remove only)
Spybot - Search & Destroy
Synaptics Pointing Device Driver
TaxCut Massachusetts 2007
TaxCut Massachusetts 2008
TaxCut Premium + State + Efile 2008
TaxCut Premium + State 2007
The Battle for Middle-earth (tm)
Uninstall 1.0.0.0
URL Assistant
User's Guides
Vista Codec Package
VLC media player 0.9.8a
VSO Image Resizer 2.1.3.6
West Point Bridge Designer 2007
Windows Media Player Firefox Plugin
WinPcap 4.0.2
WinRAR archiver
WM Recorder
MRHaku
Regular Member
 
Posts: 17
Joined: June 13th, 2009, 3:30 pm

Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby MRHaku » June 17th, 2009, 3:12 pm

and here is the lastest HJT log.

two things happened:
1 - HJT complain about system denied access to host file ....
2 - Can't save new log file until I deleted the old one back in 2008.

[margin= 5]
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:07:32 PM, on 6/17/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\OEM02Mon.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Users\Sang\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
C:\Windows\system32\mstsc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\System32\notepad.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.medivector.com/owa/auth/log ... m%2fowa%2f
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [WPCUMI] C:\Windows\system32\WpcUmi.exe
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [SansaDispatch] C:\Users\Sang\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O13 - Gopher Prefix:
O16 - DPF: {21BB8360-F943-447E-98F3-3C22345375A7} (CPlayFirstChocolatierControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.13.cab
O16 - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} (CPlayFirstDinerDash2Control Object) - http://aolsvc.aol.com/onlinegames/trydi ... 0.0.67.cab
O16 - DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} (GameHouse Games Player) - http://aolsvc.aol.com/onlinegames/free- ... player.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://cid-898d7d2fe3fce878.spaces.live ... den-us.cab
O16 - DPF: {BAC761D3-DFFD-4DB4-A01D-173346E090A7} (CPlayFirstzenerchiControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.10.cab
O16 - DPF: {BAE1D8DF-0B35-47E3-A1E7-EEB3FF2ECD19} (CPlayFirstddfotgControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.33.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://aolsvc.aol.com/onlinegames/free- ... player.cab
O16 - DPF: {EA6246B4-F380-443F-8727-9AEA3371146C} (CPlayFirstWeddingDashControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.47.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O17 - HKLM\System\CCS\Services\Tcpip\..\{ECD0491E-FA0A-4378-A586-C7B69AAED26B}: NameServer = 10.1.1.3
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL C:\Windows\system32\guard32.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\Windows\system32\brsvc01a.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: ColdFusion MX 7 Application Server - Macromedia Inc. - C:\CFusionMX7\runtime\bin\jrunsvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10519 bytes[/margin]
MRHaku
Regular Member
 
Posts: 17
Joined: June 13th, 2009, 3:30 pm

Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby Odd dude » June 18th, 2009, 10:22 am

1 - HJT complain about system denied access to host file ....
Did you right click HJT and choose Run as Administrator?
2 - Can't save new log file until I deleted the old one back in 2008.
That's OK, older logs are of no use.

Important: does COMODO include both antivirus and firewall? (By default it does - just making sure you're actually using both the antivirus and the firewall components)

You should uninstall URL Assistant through Add/Remove programs in the control panel.

Right click hijackthis and choose run as administrator. Click do a system scan only. Put a check next to these, click fix checked, answer yes:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll

Use Windows Explorer to delete this folder: C:\Program Files\BAE

Malwarebytes' Anti-Malware
I need you to download Malwarebytes' Anti-Malware.

  • Install the program by following the prompts after double-clicking on mbam-setup.exe
  • Once you approach the final installation screen, put a check next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish
  • MBAM (that's an acronym of Malwarebytes' Anti-Malware) will now start. Choose Perform full scan and click Scan
  • Get a cup of coffee/tea/hot chocolate and watch some TV for about an hour.
  • Once the scan has finished, click OK, then Show Results.
  • Put a check next to everything, then click Remove selected.
  • Now, a log will open. Save this to your desktop and post it.

Have you recently updated your version of Java? I can't see any version number, so I thought I'd ask.

Your version of Adobe Reader is old and may contain security leaks. Please first uninstall the older version, then download and install the newest version from here.


Post:
- Malwarebytes Antimalware log
- new hijackthis log
- answers to my questions
User avatar
Odd dude
Retired Graduate
 
Posts: 2819
Joined: May 18th, 2008, 11:16 am
Location: The Netherlands (GMT +1)

Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby MRHaku » June 18th, 2009, 11:19 am

Thanks OD!

I'm at work currently so I will post the result later on tonite.
As for your questions:

Did you right click HJT and choose Run as Administrator?
I believe so, but I will do it again tonite.
Important: does COMODO include both antivirus and firewall?
Yes
I need you to download Malwarebytes' Anti-Malware.
I already have MBAM installed. I did a full scan when all of this happen but it report 0 malware.

Best regards
MRHaku
Regular Member
 
Posts: 17
Joined: June 13th, 2009, 3:30 pm

Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby MRHaku » June 18th, 2009, 8:19 pm

New log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:12:33 PM, on 6/18/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\OEM02Mon.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Users\Sang\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.medivector.com/owa/auth/log ... m%2fowa%2f
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [WPCUMI] C:\Windows\system32\WpcUmi.exe
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\RunOnce: [Uninstall Adobe Download Manager] "C:\Program Files\NOS\bin\getPlus_HelperSvc.exe" /UninstallGet1noarp
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [SansaDispatch] C:\Users\Sang\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O13 - Gopher Prefix:
O16 - DPF: {21BB8360-F943-447E-98F3-3C22345375A7} (CPlayFirstChocolatierControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.13.cab
O16 - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} (CPlayFirstDinerDash2Control Object) - http://aolsvc.aol.com/onlinegames/trydi ... 0.0.67.cab
O16 - DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} (GameHouse Games Player) - http://aolsvc.aol.com/onlinegames/free- ... player.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://cid-898d7d2fe3fce878.spaces.live ... den-us.cab
O16 - DPF: {BAC761D3-DFFD-4DB4-A01D-173346E090A7} (CPlayFirstzenerchiControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.10.cab
O16 - DPF: {BAE1D8DF-0B35-47E3-A1E7-EEB3FF2ECD19} (CPlayFirstddfotgControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.33.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://aolsvc.aol.com/onlinegames/free- ... player.cab
O16 - DPF: {EA6246B4-F380-443F-8727-9AEA3371146C} (CPlayFirstWeddingDashControl Object) - http://aolsvc.aol.com/onlinegames/free- ... 0.0.47.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL C:\Windows\system32\guard32.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\Windows\system32\brsvc01a.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: ColdFusion MX 7 Application Server - Macromedia Inc. - C:\CFusionMX7\runtime\bin\jrunsvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10548 bytes
MRHaku
Regular Member
 
Posts: 17
Joined: June 13th, 2009, 3:30 pm

Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby Odd dude » June 19th, 2009, 1:11 am

MRHaku wrote:I already have MBAM installed. I did a full scan when all of this happen but it report 0 malware.
Whoops, missed that you already had it :oops: :oops:
How's the computer running?
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Odd dude
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Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby MRHaku » June 19th, 2009, 7:09 am

No problem! Thank you very much for your kindness.
It is still coming up with ""system .... ksnapshot.etl" now and then, one or twice a day. Sorry, for the bad news!

I have ran ccleaner/mbam/s&d and comodo to stop the msg when ever it popup. I try to run combofix but was not successful on running it.

Here is the MBAM log:

Malwarebytes' Anti-Malware 1.38
Database version: 2306
Windows 6.0.6001 Service Pack 1

6/18/2009 9:51:02 PM
mbam-log-2009-06-18 (21-51-02).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 306646
Time elapsed: 1 hour(s), 29 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
MRHaku
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Posts: 17
Joined: June 13th, 2009, 3:30 pm

Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby Odd dude » June 19th, 2009, 9:30 am

MRHaku wrote:No problem! Thank you very much for your kindness.
It is still coming up with ""system .... ksnapshot.etl" now and then, one or twice a day. Sorry, for the bad news!
OK then, we'll need to take a closer look.

I have ran ccleaner/mbam/s&d and comodo to stop the msg when ever it popup. I try to run combofix but was not successful on running it.
Please don't run tools on your own, especially with combofix this can be very dangerous.
On a side note - why exactly were you unsuccessful in running combofix?

Let's find out where and what this ksnapshot.etl is.

Press the Windows Button and the R on your keyboard to open up the Run dialogue. Copy and paste this:
Code: Select all
cmd /c dir\*ksnapshot*.*etl*/l/a/b/s>"%UserProfile%\Desktop\Look.txt"

Press Ctrl+Shift+Enter to run the command as administrator. After the black box which opens has closed, open the file Look.txt.
Please post its contents in your next reply. If the file contains ONE line detailing the path to this ksnapshot.etl, please also follow the instructions below:
Submit a file for analysis
We need to have something checked for malware. Please go to Jotti's.
  • Click Browse next to File to upload & scan and copy and paste the contents of the file Look.txt into the browse box. Then click OK.
  • Click Submit. The file will now be scanned for malware and the results will be displayed from the screen. Select the part where the virus scan results are shown (the part starting with A-squared and ending with VBA32) and copy and paste this to notepad.
  • Copy and paste the whole notepad file you just made into your reply.
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Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby MRHaku » June 19th, 2009, 9:58 am

here is the look.txt contain:

c:\$windows.~q\data\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{0e3dd7d4-507d-40e2-98be-636129f3e68f}\ksnapshot.etl
c:\$windows.~q\data\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{aa19b1ac-a447-429b-a8b9-55e4c88b09bb}\ksnapshot.etl
c:\$windows.~q\data\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{e66fd732-1025-4703-9337-01d108828164}\ksnapshot.etl
c:\$windows.~q\data\windows\system32\wdi\{ecfb03d1-58ee-4cc7-a1b5-9bc6febcb915}\{348c9156-2c87-419d-b36a-26654e8524f3}\ksnapshot.etl
c:\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{2c82b4f7-0211-49d9-8571-7f7156681380}\ksnapshot.etl
c:\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{4dc69b63-04a7-4208-b0bd-0ee31728c381}\ksnapshot.etl
c:\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{6b9b925e-314b-494d-93cf-dce9e039cd4b}\ksnapshot.etl
c:\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{8be244f2-5db0-437c-9065-2a4f75a9d24e}\ksnapshot.etl
c:\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{9b2c8410-c3d1-471e-82e0-463cb37b41b0}\ksnapshot.etl
c:\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{b3da7a06-3dd6-4003-8b68-834f29d72f69}\ksnapshot.etl
c:\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{d5ec61af-848f-4402-b700-4f08a1e8a2a2}\ksnapshot.etl
c:\windows\system32\wdi\{ecfb03d1-58ee-4cc7-a1b5-9bc6febcb915}\{71687811-9f5a-44b6-b207-c55efb2f5bbd}\ksnapshot.etl
MRHaku
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Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby Odd dude » June 19th, 2009, 11:07 am

Submit a file for analysis
We need to have something checked for malware. Please go to Jotti's.
  • Click Browse next to File to upload & scan and copy and paste the contents of the below code box into the browse box. Then click OK.
    Code: Select all
    c:\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{2c82b4f7-0211-49d9-8571-7f7156681380}\ksnapshot.etl
  • Click Submit. The file will now be scanned for malware and the results will be displayed from the screen. Select the part where the virus scan results are shown (the part starting with A-squared and ending with VBA32) and copy and paste this to notepad.
  • Copy and paste the whole notepad file you just made into your reply.
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Odd dude
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Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby MRHaku » June 19th, 2009, 11:46 am

Hi OD,

1 - go to Jotti website
2 - click on browse
3 - copy and paste the c:\windows\system32\wdi\{ecfb03d1-58ee-4cc7-a1b5-9bc6febcb915}\{71687811-9f5a-44b6-b207-c55efb2f5bbd}\ksnapshot.etl
4 - click open --- file not found

5 - copy and paste the c:\windows\system32\wdi\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{2c82b4f7-0211-49d9-8571-7f7156681380}\ksnapshot.etl
6 - click open --- I don't have permission to open this file

Please let me know what i'm doing wrong. Should I try each and ever line one at a time from the look.txt result into this process?

Thanks,
Sang
PS. I'm home all day today.
MRHaku
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Posts: 17
Joined: June 13th, 2009, 3:30 pm

Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby Odd dude » June 20th, 2009, 2:16 am

Hi MRHaku :)

That's a bit strange.
Try right-clicking your browser and choosing Run as Administrator, then try again.

If it still won't work, let's try to grab one file and copy it to the desktop.
The below is not needed if running the browser as administrator worked.
Press Windows Key + R and copy and paste this:
Code: Select all
cmd /c for /f %i in (`dir\*ksnapshot*.*etl*^/l^/a^/s^/b`) do copy /v/y %i "%Userprofile%\Desktop\UploadMe">>"%Userprofile%\Desktop\Log.txt" 2>>&1
Press ctrl+shift+enter, allow the UAC prompt, and please try to upload the file UploadMe on your desktop to Jotti again. Also post Log.txt which will have appeared on your desktop.
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Odd dude
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Re: Need help Comodo reported "system .... ksnapshot.etl"

Unread postby MRHaku » June 21st, 2009, 10:49 am

Thanks OD,

A :
1 - Run IE as admin
2 - go to Jotti
3 - copy and paste "c:\windows\system32\wdi\{ecfb03d1-58ee-4cc7-a1b5-9bc6febcb915}\{71687811-9f5a-44b6-b207-c55efb2f5bbd}\ksnapshot.etl"
4 - submit - file contain 0 byte

B:
1 - Windows Key + R
2 - copy and paste "cmd /c for /f %i in (`dir\*ksnapshot*.*etl*^/l^/a^/s^/b`) do copy /v/y %i "%Userprofile%\Desktop\UploadMe">>"%Userprofile%\Desktop\Log.txt" 2>>&1"
3 - ctrl+shift+enter - log file did not get created
4 - I ran the same cmd in cmd prompt and it work.

What can I do next?

Thanks for your help.
You do not have the required permissions to view the files attached to this post.
MRHaku
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Joined: June 13th, 2009, 3:30 pm
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