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help!! can't get Rid of Canadasrv, thebigsvc, etc.

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help!! can't get Rid of Canadasrv, thebigsvc, etc.

Unread postby jjarre03 » June 11th, 2009, 5:56 pm

I hope someone can help. I have tried all that I know to remove this. The only way to temporarily remove this spyware (that I have found) is by running ComboFix. This works until I reboot my computer, at which point, it is back. I am experiencing annoying pop up windows and I also lose functionality of navigating sub menus on certain sites. Help please!!!!
Thanks in advance.
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Re: help!! can't get Rid of Canadasrv, thebigsvc, etc.

Unread postby NonSuch » June 11th, 2009, 6:09 pm

ComboFix is not a tool that is intended to be used without the direct supervision of a qualified expert. To use ComboFix on your own is to court disaster for your computer. Please stop all attempts at self-fixes for your system's issues as that may only confuse the issue further and cause additional problems as well.

In order for us to help you it is necessary that you provide us with a HijackThis log. Please follow the guideline at the link below to start a new topic and post your HijackThis log.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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