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Can not use Windows Updater

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Can not use Windows Updater

Unread postby Jent4253 » May 30th, 2009, 10:38 am

I am not able to connect to windows updater or any antivirus website updaters for webroot. I have run combofix, Malwarebytes' Anti-Malware, and ATF cleaner to try and resolve the problem with no luck so far. Here is my Hijack log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:23:18 AM, on 5/30/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\sttray.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\System32\wsqmcons.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O1 - Hosts: ::1 localhost
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [ECenter] "c:\dell\E-Center\EULALauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [IgfxTray] "C:\Windows\system32\igfxtray.exe"
O4 - HKLM\..\Run: [HotKeysCmds] "C:\Windows\system32\hkcmd.exe"
O4 - HKLM\..\Run: [Persistence] "C:\Windows\system32\igfxpers.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] "C:\Windows\sttray.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG.exe"
O4 - HKCU\..\Run: [ehTray.exe] "C:\Windows\ehome\ehTray.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resour ... cctrl2.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-l ... cfscan.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Desktop Manager 5.8.809.23506 (GoogleDesktopManager-092308-165331) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (http://www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 7277 bytes
Jent4253
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Posts: 8
Joined: May 30th, 2009, 10:24 am
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Re: Can not use Windows Updater

Unread postby MWR 3 day Mod » June 2nd, 2009, 11:22 am

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
MWR 3 day Mod
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Posts: 2534
Joined: April 4th, 2008, 8:40 am

Re: Can not use Windows Updater

Unread postby askey127 » June 3rd, 2009, 4:34 pm

Jent4253,
-----------------------------------------------------------
YOU HAVE NO ANTI-VIRUS PROGRAM
Download just one of these free anti-virus programs, update it and run a full scan. Have it fix anything it finds.
Consider this an Emergency until you complete it!-----------------------------------------------------------
REBOOT Your Machine
-----------------------------------------------------------
Post a New HiJackThis Log
Start HijackThis. (Right click, Run as Administrator)
Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl-A), copy and paste the log contents in a reply.
-----------------------------------------------------------
Retrieve the List of Installed programs Using HJT
Open HijackThis, click Open The Misc Tools Section. Then scroll down the list if you need to, click Open Uninstall Manager and Save List...
The List of installed programs will automatically be saved as uninstall_list.txt in your HiJackThis folder. In addition, the list opens in Notepad so you can also save as another name in another location if you wish. Please paste the contents into your next reply.
Click the "X" in the upper right corner of the HiJackThis window to close it.

So we are looking for a fresh HiJackThis log and an Installed programs list, after you install your new, free antivirus.
askey127
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askey127
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Re: Can not use Windows Updater

Unread postby Jent4253 » June 3rd, 2009, 7:35 pm

I downloaded the antivirus software and it did not find anything, just a couple of warnings. I have also included the log from that, just in case it might help.



Avira AntiVir Personal
Report file date: Wednesday, June 03, 2009 17:40

Scanning for 1450035 virus strains and unwanted programs.

Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows Vista
Windows version : (Service Pack 1) [6.0.6001]
Boot mode : Normally booted
Username : SYSTEM
Computer name : FAMILY-PC

Version information:
BUILD.DAT : 9.0.0.394 17962 Bytes 4/17/2009 11:20:00
AVSCAN.EXE : 9.0.3.5 466689 Bytes 4/17/2009 14:57:30
AVSCAN.DLL : 9.0.3.0 40705 Bytes 2/27/2009 16:58:24
LUKE.DLL : 9.0.3.2 209665 Bytes 2/20/2009 17:35:49
LUKERES.DLL : 9.0.2.0 12033 Bytes 2/27/2009 16:58:52
ANTIVIR0.VDF : 7.1.0.0 15603712 Bytes 10/27/2008 18:30:36
ANTIVIR1.VDF : 7.1.2.12 3336192 Bytes 2/11/2009 02:33:26
ANTIVIR2.VDF : 7.1.4.38 2692096 Bytes 5/29/2009 22:39:52
ANTIVIR3.VDF : 7.1.4.54 134656 Bytes 6/3/2009 22:39:53
Engineversion : 8.2.0.180
AEVDF.DLL : 8.1.1.1 106868 Bytes 6/3/2009 22:39:59
AESCRIPT.DLL : 8.1.2.0 389497 Bytes 6/3/2009 22:39:58
AESCN.DLL : 8.1.2.3 127347 Bytes 6/3/2009 22:39:57
AERDL.DLL : 8.1.1.3 438645 Bytes 10/30/2008 00:24:41
AEPACK.DLL : 8.1.3.18 401783 Bytes 6/3/2009 22:39:57
AEOFFICE.DLL : 8.1.0.36 196987 Bytes 2/27/2009 02:01:56
AEHEUR.DLL : 8.1.0.129 1761655 Bytes 6/3/2009 22:39:56
AEHELP.DLL : 8.1.2.2 119158 Bytes 2/27/2009 02:01:56
AEGEN.DLL : 8.1.1.44 348532 Bytes 6/3/2009 22:39:54
AEEMU.DLL : 8.1.0.9 393588 Bytes 10/9/2008 20:32:40
AECORE.DLL : 8.1.6.12 180599 Bytes 6/3/2009 22:39:53
AEBB.DLL : 8.1.0.3 53618 Bytes 10/9/2008 20:32:40
AVWINLL.DLL : 9.0.0.3 18177 Bytes 12/12/2008 14:47:59
AVPREF.DLL : 9.0.0.1 43777 Bytes 12/5/2008 16:32:15
AVREP.DLL : 8.0.0.3 155905 Bytes 1/20/2009 20:34:28
AVREG.DLL : 9.0.0.0 36609 Bytes 12/5/2008 16:32:09
AVARKT.DLL : 9.0.0.3 292609 Bytes 3/24/2009 21:05:41
AVEVTLOG.DLL : 9.0.0.7 167169 Bytes 1/30/2009 16:37:08
SQLITE3.DLL : 3.6.1.0 326401 Bytes 1/28/2009 21:03:49
SMTPLIB.DLL : 9.2.0.25 28417 Bytes 2/2/2009 14:21:33
NETNT.DLL : 9.0.0.0 11521 Bytes 12/5/2008 16:32:10
RCIMAGE.DLL : 9.0.0.21 2438401 Bytes 2/9/2009 17:45:45
RCTEXT.DLL : 9.0.37.0 86785 Bytes 4/17/2009 16:19:48

Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: c:\program files\avira\antivir desktop\sysscan.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:, D:,
Process scan........................: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium

Start of the scan: Wednesday, June 03, 2009 17:40

Starting search for hidden objects.
'77500' objects were checked, '0' hidden objects were found.

The scan of running processes will be started
Scan process 'taskeng.exe' - '1' Module(s) have been scanned
Scan process 'SearchFilterHost.exe' - '1' Module(s) have been scanned
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'taskmgr.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'VSSVC.exe' - '1' Module(s) have been scanned
Scan process 'TrustedInstaller.exe' - '1' Module(s) have been scanned
Scan process 'msiexec.exe' - '1' Module(s) have been scanned
Scan process 'firefox.exe' - '1' Module(s) have been scanned
Scan process 'SearchProtocolHost.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktop.exe' - '1' Module(s) have been scanned
Scan process 'igfxsrvc.exe' - '1' Module(s) have been scanned
Scan process 'rundll32.exe' - '1' Module(s) have been scanned
Scan process 'wsqmcons.exe' - '1' Module(s) have been scanned
Scan process 'wmpnetwk.exe' - '1' Module(s) have been scanned
Scan process 'sprtsvc.exe' - '1' Module(s) have been scanned
Scan process 'SSU.exe' - '1' Module(s) have been scanned
Scan process 'CCC.exe' - '1' Module(s) have been scanned
Scan process 'ehmsas.exe' - '1' Module(s) have been scanned
Scan process 'WUDFHost.exe' - '1' Module(s) have been scanned
Scan process 'MOM.exe' - '1' Module(s) have been scanned
Scan process 'XAudio.exe' - '1' Module(s) have been scanned
Scan process 'SearchIndexer.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'DLG.exe' - '1' Module(s) have been scanned
Scan process 'SpySweeper.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'ehtray.exe' - '1' Module(s) have been scanned
Scan process 'DSAgnt.exe' - '1' Module(s) have been scanned
Scan process 'sidebar.exe' - '1' Module(s) have been scanned
Scan process 'SpySweeperUI.exe' - '1' Module(s) have been scanned
Scan process 'sttray.exe' - '1' Module(s) have been scanned
Scan process 'jusched.exe' - '1' Module(s) have been scanned
Scan process 'taskeng.exe' - '1' Module(s) have been scanned
Scan process 'sprtcmd.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktop.exe' - '1' Module(s) have been scanned
Scan process 'IAAnotif.exe' - '1' Module(s) have been scanned
Scan process 'RoxWatch9.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'MDM.EXE' - '1' Module(s) have been scanned
Scan process 'IAANTmon.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'taskeng.exe' - '1' Module(s) have been scanned
Scan process 'dwm.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'atieclxx.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'SLsvc.exe' - '1' Module(s) have been scanned
Scan process 'audiodg.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'atiesrxx.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'WRConsumerService.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'lsm.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'wininit.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
71 processes with 71 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!
Master boot sector HD1
[INFO] No virus was found!
[INFO] Please restart the search with Administrator rights
Master boot sector HD2
[INFO] No virus was found!
[INFO] Please restart the search with Administrator rights
Master boot sector HD3
[INFO] No virus was found!
[INFO] Please restart the search with Administrator rights
Master boot sector HD4
[INFO] No virus was found!
[INFO] Please restart the search with Administrator rights

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!
Boot sector 'D:\'
[INFO] No virus was found!

Starting to scan executable files (registry).
The registry was scanned ( '46' files ).


Starting the file scan:

Begin scan in 'C:\' <OS>
C:\pagefile.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\Windows\System32\SsiEfr.exe
[WARNING] The file could not be opened!
C:\Windows\System32\wrLZMA.dll
[WARNING] The file could not be opened!
Begin scan in 'D:\' <RECOVERY>


End of the scan: Wednesday, June 03, 2009 18:23
Used time: 42:26 Minute(s)

The scan has been done completely.

18811 Scanned directories
276554 Files were scanned
0 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
0 Files were moved to quarantine
0 Files were renamed
3 Files cannot be scanned
276551 Files not concerned
1390 Archives were scanned
3 Warnings
1 Notes
77500 Objects were scanned with rootkit scan
0 Hidden objects were found



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:31:58 PM, on 6/3/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\sttray.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Dell Support Center\gs_agent\dsc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O1 - Hosts: ::1 localhost
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [ECenter] "c:\dell\E-Center\EULALauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [IgfxTray] "C:\Windows\system32\igfxtray.exe"
O4 - HKLM\..\Run: [HotKeysCmds] "C:\Windows\system32\hkcmd.exe"
O4 - HKLM\..\Run: [Persistence] "C:\Windows\system32\igfxpers.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] "C:\Windows\sttray.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resour ... cctrl2.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-l ... cfscan.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Desktop Manager 5.8.809.23506 (GoogleDesktopManager-092308-165331) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 7350 bytes



Adobe Flash Player 10 Plugin
Adobe Flash Player 9 ActiveX
Adobe Reader 7.0.8
Ask Toolbar
Avira AntiVir Personal - Free Antivirus
Catalyst Control Center - Branding
Conexant D850 PCI V.92 Modem
Corel Paint Shop Pro Photo XI
Corel Snapfire Plus
Dell Games
Dell Support Center (Support Software)
Dell System Customization Wizard
DellSupport
Digital Line Detect
Documentation & Support Launcher
Games, Music, & Photos Launcher
Google Desktop
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
HijackThis 2.0.2
Intel(R) Graphics Media Accelerator Driver
Intel(R) Matrix Storage Manager
Internet Service Offers Launcher
Java(TM) 6 Update 13
Java(TM) SE Runtime Environment 6
Malwarebytes' Anti-Malware
Microsoft Office Small Business Edition 2003
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Works
Modem Diagnostic Tool
Mozilla Firefox (3.0.10)
MSXML 4.0 SP2 and SOAP Toolkit 3.0
NetWaiting
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio Express Labeler
Roxio MyDVD DE
Roxio Update Manager
SigmaTel Audio
Sonic Activation Module
Spy Sweeper
Spy Sweeper Core
URL Assistant
User's Guides
Ventrilo Client
Windows Live OneCare safety scanner
Windows Live OneCare safety scanner
World of Warcraft
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Re: Can not use Windows Updater

Unread postby askey127 » June 3rd, 2009, 8:39 pm

Jent4253,
Remove Programs Using Control Panel(Vista)
From Vista Orb, Control Panel, click on Uninstall a program under the Programs heading.
Right click each Entry, as follows, one by one, if it exists, choose Uninstall/Change, and give permission to Continue:

Adobe Reader 7.0.8

Take extra care in answering questions posed by any Uninstaller. Some questions may be worded to deceive you into Keeping the program.
--------------------------------------------------------
Download the Newest Version of Adobe Reader
  • Go here and click on AdbeRdr910_en_US.exe to download the latest version of Adobe Acrobat Reader.
  • Save this file to your desktop and run it to install the latest version of Adobe Reader.

If you prefer a simple reader, without plug-ins, that is smaller and faster, take a look at the free Foxit Reader here : http://www.foxitsoftware.com/downloads/
I would recommend the older Foxit version 2.3 only, without the toolbar.
Foxit version 3.0 has the undesirable ASK toolbar, and it's uncertain whether you can avoid it during installation.
--------------------------------------------------------
Download and Run ToolBar S&D
Download ToolBar S&D and save to your desktop.
Disable your antivirus and antimalware programs so they do not interfere with the running of ToolBar S&D.
If you don't know how to disable your AntiVirus, please ask and I will help.
  • Right-click ToolBar S&D.exe and choose "run as administrator".
  • Choose the language, then choose Option 1 (Search)
  • Wait till the end of the scan.
  • Notepad will open containing the report log.
  • Post that log in your next reply.
  • A copy will also be saved in %SystemDrive%\TB.txt. Usually C:\TB.txt

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Re: Can not use Windows Updater

Unread postby Jent4253 » June 4th, 2009, 8:18 am

Here is the results of the Toolbar S&D scan.


-----------\\ ToolBar S&D 1.2.8 XP/Vista

Microsoft® Windows Vista™ Home Premium ( v6.0.6001 ) Service Pack 1
X86-based PC ( Multiprocessor Free : Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz )
BIOS : Phoenix ROM BIOS PLUS Version 1.10 2.1.2
USER : Chad ( Administrator )
BOOT : Normal boot
C:\ (Local Disk) - NTFS - Total:222 Go (Free:162 Go)
D:\ (Local Disk) - NTFS - Total:9 Go (Free:5 Go)
E:\ (CD or DVD)
F:\ (USB)
G:\ (USB)
H:\ (USB)
I:\ (USB)

"C:\ToolBar SD" ( MAJ : 21-12-2008|20:47 )
Option : [1] ( Thu 06/04/2009| 7:17 )

[ UAC => 1 ]

-----------\\ Searching for Files - Folders ...

C:\Program Files\AskSBar
C:\Program Files\AskSBar\bar
C:\Program Files\AskSBar\SrchAstt
C:\Program Files\AskSBar\bar\1.bin
C:\Program Files\AskSBar\bar\1.bin\A2FFXTBR.JAR
C:\Program Files\AskSBar\bar\1.bin\A2FFXTBR.MANIFEST
C:\Program Files\AskSBar\bar\1.bin\A2HIGHIN.EXE
C:\Program Files\AskSBar\bar\1.bin\A2NTSTBR.JAR
C:\Program Files\AskSBar\bar\1.bin\A2NTSTBR.MANIFEST
C:\Program Files\AskSBar\bar\1.bin\A2PLUGIN.DLL
C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
C:\Program Files\AskSBar\bar\1.bin\NPASKSBR.DLL
C:\Program Files\AskSBar\SrchAstt\1.bin
C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
C:\Program Files\Mozilla Firefox\plugins\NPAskSBr.dll

-----------\\ [..\Internet Explorer\Main]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Local Page"="C:\\Windows\\system32\\blank.htm"
"Search Page"="http://www.google.com"
"Start Page"="http://www.google.com/"
"Search Bar"="http://www.google.com/ie"
"Url"="http://go.microsoft.com/fwlink/?LinkId=68929"
"Url"="http://go.microsoft.com/fwlink/?LinkId=68928"
"Url"="http://go.microsoft.com/fwlink/?LinkId=44406"

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
"Default_Page_URL"="http://go.microsoft.com/fwlink/?LinkId=69157"
"Default_Search_URL"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Search Page"="http://go.microsoft.com/fwlink/?LinkId=54896"


--------------------\\ Searching for other infections

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\..\{1CEA980C-8784-4B82-8F33-8C5EF0930122}]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\..\{1CEA980C-8784-4B82-8F33-8C5EF0930122}]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\..\{1CEA980C-8784-4B82-8F33-8C5EF0930122}]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
==> WAREOUT <==



[ UAC => 1 ]


1 - "C:\ToolBar SD\TB_1.txt" - Thu 06/04/2009| 7:17 - Option : [1]

-----------\\ Scan completed at 7:17:25.83
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Re: Can not use Windows Updater

Unread postby askey127 » June 4th, 2009, 9:19 am

Jent4253,
1 - Run ToolBar S&D
Disable your antivirus and antimalware programs so they do not interfere with the running of ToolBar S&D.
(You can usually right click the Antivirus icon in the system tray and uncheck guards or Exit).
  • Double-click ToolBar S&D.exe
  • Choose the language, then choose Option 2 (Fix)
  • Deleting Toolbar files / folders / services
  • Deleting Toolbar registry keys
  • Deleting nasty extensions ( XP only )
  • Creating a backup in the folder %SystemDrive%\ToolBar SD\Backup-TB
  • Wait till the end of the scan.
  • Notepad will open containing the report log.
  • Post that log in your next reply.
  • A copy will also be saved in (%SystemDrive%\TB.txt). In this case C:\TB.txt
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Re: Can not use Windows Updater

Unread postby Jent4253 » June 4th, 2009, 6:46 pm

Did choose option 2 like mention, but then the program took over and started fix what it found. Hopefully that was intended, not sure from your post. Here is the log from the scan though.


-----------\\ ToolBar S&D 1.2.8 XP/Vista

Microsoft® Windows Vista™ Home Premium ( v6.0.6001 ) Service Pack 1
X86-based PC ( Multiprocessor Free : Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz )
BIOS : Phoenix ROM BIOS PLUS Version 1.10 2.1.2
USER : Chad ( Administrator )
BOOT : Normal boot
C:\ (Local Disk) - NTFS - Total:222 Go (Free:161 Go)
D:\ (Local Disk) - NTFS - Total:9 Go (Free:5 Go)
E:\ (CD or DVD)
F:\ (USB)
G:\ (USB)
H:\ (USB)
I:\ (USB)

"C:\ToolBar SD" ( MAJ : 21-12-2008|20:47 )
Option : [2] ( Thu 06/04/2009|17:43 )

[ UAC => 1 ]

-----------\\ FIX

Deleted! - C:\Program Files\AskSBar\bar
Failed ! - C:\Program Files\AskSBar\SrchAstt
Failed ! - C:\Program Files\AskSBar\SrchAstt\1.bin
Failed ! - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
Deleted! - C:\Program Files\Mozilla Firefox\plugins\NPAskSBr.dll
Failed ! - C:\Program Files\AskSBar

-----------\\ SECOND PASS

Failed ! - C:\Program Files\AskSBar\SrchAstt
Failed ! - C:\Program Files\AskSBar\SrchAstt\1.bin
Failed ! - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
Failed ! - C:\Program Files\AskSBar

-----------\\ Searching for Files - Folders ...

C:\Program Files\AskSBar
C:\Program Files\AskSBar\SrchAstt
C:\Program Files\AskSBar\SrchAstt\1.bin
C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL

-----------\\ [..\Internet Explorer\Main]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Local Page"="C:\\Windows\\system32\\blank.htm"
"Search Page"="http://www.google.com"
"Start Page"="http://www.google.com/"
"Search Bar"="http://www.google.com/ie"
"Url"="http://go.microsoft.com/fwlink/?LinkId=68929"
"Url"="http://go.microsoft.com/fwlink/?LinkId=68928"
"Url"="http://go.microsoft.com/fwlink/?LinkId=44406"

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.msn.com/"
"Default_Page_URL"="http://go.microsoft.com/fwlink/?LinkId=69157"
"Default_Search_URL"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Search Page"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Local Page"="C:\\Windows\\System32\\blank.htm"


--------------------\\ Searching for other infections

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\..\{1CEA980C-8784-4B82-8F33-8C5EF0930122}]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\..\{1CEA980C-8784-4B82-8F33-8C5EF0930122}]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\..\{1CEA980C-8784-4B82-8F33-8C5EF0930122}]
DhcpNameServer REG_SZ 85.255.116.106 85.255.112.102 68.105.28.11
==> WAREOUT <==



[ UAC => 1 ]


1 - "C:\ToolBar SD\TB_1.txt" - Thu 06/04/2009| 7:17 - Option : [1]
2 - "C:\ToolBar SD\TB_2.txt" - Thu 06/04/2009|17:44 - Option : [2]

-----------\\ Scan completed at 17:44:30.97
Jent4253
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Re: Can not use Windows Updater

Unread postby askey127 » June 5th, 2009, 6:40 am

Jent4253,
-----------------------------------------------------------
Disable SpySweeper
  • Open SpySweeper, click Shield Settings on the right (or Shields on the left, depending what screen you're on).
  • Click Internet Explorer and uncheck all items.
  • Click Windows System and uncheck all items.
  • Click Hosts File and uncheck all items.
  • Click Startup Programs and uncheck all items.
  • Close SpySweeper.
  • Reboot your computer, and verify Spy Sweeper is disabled.
----------------------------------------------------------------------------------
Run MalwareBytes' Anti-Malware
  • In Programs, Right click Malwarebytes Anti-Malware and choose "Run as administrator".
  • Click on the Updates tab, and click the button Check for Updates If an update is found, it will download and install the latest version.
  • If necessary, start Malwarebytes Anti-Malware by right clicking and "Run as administrator" again.
  • Once the program has started, select Perform Full Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked if it found any malware items, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location, and post the contents in your reply.
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Re: Can not use Windows Updater

Unread postby Jent4253 » June 5th, 2009, 7:49 am

I actually have installed both of the programs. Spysweeper I returned to the store as it was not what I believed it to be and the other stopped working and was giving me a run time error. Figured I could re-install it at a later date if needed.
I have been able to get windows updater to work a little, it still will not download the security updates that I need. It would only download the items for office and e-mail, but not for vista itself.
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Re: Can not use Windows Updater

Unread postby askey127 » June 5th, 2009, 8:15 am

Your log shows Spysweeper still on your machine. If you have not Uninstalled it, please do so.

----------------------------------------------------------------------------------
Download and Install MalwareBytes' Anti-Malware
Please download the Installer and save to your desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.

Then follow the instructions above to run it.
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Re: Can not use Windows Updater

Unread postby Jent4253 » June 5th, 2009, 5:25 pm

I uninstalled them after your last post when I had trouble following the instructions due to the run time error. I did reinstall the Malwarebytes now and it will not allow it to update and can't go to the website. It is acting like the same problem I am having trying to get to windows updater. I have reformated my hard drive to hopefully fix the problem and scanned it several times with many programs and have found nothing. Yet, it will not let me update this type of software or windows. Windows network diagnostics that I ran since it wouldn't download direct from microsoft says "download.microsoft.com" is not set up to establish connection on "World Wide Web service (HTTP)" with this computer.
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Re: Can not use Windows Updater

Unread postby askey127 » June 5th, 2009, 6:34 pm

Jent4253,
Exactly what did you do to Reformat the hard Drive?

Try this:
--------------------------------------------------------
Download Blacklight from here:
http://www.f-secure.com/security_center/
Under "Downloads", click on Blacklight and Save it to your Desktop
or
Link to it from the ftp site: ftp://ftp.f-secure.com/anti-virus/tools/fsbl.exe
and save it to your desktop from there.

Go to Start-->Run, copy in the following text, and press Enter:
"%userprofile%\desktop\fsbl.exe" /expert

Accept the license agreement.
Click > scan, wait for it to fimish, then click Close

There will be a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers).
Copy and paste the contents of this log into your next reply.
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Re: Can not use Windows Updater

Unread postby Jent4253 » June 6th, 2009, 11:57 am

I re-installed windows using the Dell reformat feature that comes with the computer. Wiping my hard drive of everything or so I thought. Here is the log from the scan.

06/06/09 10:47:25 [Info]: BlackLight Engine 2.2.1092 initialized
06/06/09 10:47:25 [Info]: OS: 6.0 build 6001 (Service Pack 1)
06/06/09 10:47:25 [Note]: 7019 4
06/06/09 10:47:25 [Note]: 7005 0
06/06/09 10:47:37 [Note]: 7006 0
06/06/09 10:47:37 [Note]: 7027 0
06/06/09 10:47:37 [Note]: 7035 0
06/06/09 10:47:37 [Note]: 7026 0
06/06/09 10:47:37 [Note]: 7026 0
06/06/09 10:47:42 [Note]: FSRAW library version 1.7.1024
06/06/09 10:49:30 [Note]: 4015 3999
06/06/09 10:49:30 [Note]: 4027 3999 65536
06/06/09 10:49:30 [Note]: 4020 3025 65536
06/06/09 10:49:30 [Note]: 4018 3025 65536
06/06/09 10:54:49 [Note]: 7007 0
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Re: Can not use Windows Updater

Unread postby askey127 » June 6th, 2009, 9:11 pm

Jent,
Your machine should be Ok.
Just make sure that whatever Antivirus you use is updated.
Also make sure that Windows Automatic Updates is ON. Check Control panel, Security Center.
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