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Slow computer, google links redirected

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Slow computer, google links redirected

Unread postby youssef » May 22nd, 2009, 11:53 pm

Hi helpers,

Browsing with IE (6.0.29..) is running too slow, google links go to about blank pages, then are redirected.
System restore is turned off.
Firewall turned off at each start.
It's a company laptop, so not allowed to upgrade IE or install another browser.
Symantec installed and up to date.

Here is my log with Hijackthis, and thanks for your help,

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:51:31, on 5/22/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClient.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClientTransport.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
c:\Program Files\Symantec AntiVirus\DefWatch.exe
c:\program files\dendrite\webforce\4.2.0\servicecontroller\dendrite.servicecontroller.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
c:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
c:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
c:\Program Files\Symantec AntiVirus\SavRoam.exe
c:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\program files\marimba\castanet tuner\Tuner.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Sybase\SQL Anywhere 9\win32\dbeng9.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe
C:\Program Files\eSupport\eSupport.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Pointsec\Pointsec for PC\P95Tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\ISS\Proventia Desktop\blackice.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\ISS\Proventia Desktop\vpatch.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\program files\marimba\castanet tuner\lib\jre\bin\java.exe
c:\program files\dendrite\framework\1.5.0\bin\drteframeworkserver.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/mail?&.s ... .yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/av ... _homepage/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://esupport.pg.com/PGWeb/Customer/G ... ssage.aspx
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autoproxy.pg.com:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.pg.com;<local>
F2 - REG:system.ini: Shell=Explorer.exe "C:\WINDOWS\system32\msdriver.exe"
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [TabletWizard] C:\WINDOWS\help\SplshWrp.exe
O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume
O4 - HKLM\..\Run: [TuneUp] C:\windows\system32\TuneUp\TuneUp.exe /startup
O4 - HKLM\..\Run: [AeXSWDUsr] "C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [EOUApp] "C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe"
O4 - HKLM\..\Run: [Health] C:\windows\system32\Health.exe
O4 - HKLM\..\Run: [eSupport] C:\Program Files\eSupport\eSupport.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] c:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Pointsec Tray] c:\Program Files\Pointsec\Pointsec for PC\P95Tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MSDriver] "C:\WINDOWS\system32\msdriver.exe"
O4 - HKLM\..\RunOnce: [KB923561] rundll32.exe apphelp.dll,ShimFlushCache
O4 - HKCU\..\Run: [TuneUp] C:\windows\system32\TuneUp\TuneUp.exe /startup
O4 - HKCU\..\Run: [WBPCache] WBPCache.exe
O4 - HKCU\..\Run: [Health] C:\windows\system32\Health.exe
O4 - HKCU\..\Run: [iPhone PC Suite] C:\Documents and Settings\an6742\Desktop\iPhone PC Suite\iPhone PC Suite.exe /start
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MalwareRemovalBot] C:\Program Files\MalwareRemovalBot\MalwareRemovalBot.exe -boot
O4 - HKCU\..\Run: [Antispyware] C:\Program Files\Antispyware\Antispyware.exe -boot
O4 - HKLM\..\Policies\Explorer\Run: [] 
O4 - HKUS\S-1-5-19\..\Run: [Communicator] "c:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Communicator] "c:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-4118282956-546072181-3822372588-1004\..\Run: [WBPCache] WBPCache.exe (User 'ASPNET')
O4 - HKUS\S-1-5-21-4118282956-546072181-3822372588-1004\..\RunOnce: [MUSet] C:\Docume~1\AllUse~1\Applic~1\MUset.vbs (User 'ASPNET')
O4 - HKUS\S-1-5-18\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Proventia Desktop Agent.lnk = C:\Program Files\ISS\Proventia Desktop\blackice.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - c:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/ ... leId=26688
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = na.pg.com
O17 - HKLM\Software\..\Telephony: DomainName = na.pg.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = na.pg.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = pg.com,na.pg.com,la.pg.com,eu.pg.com,ap.pg.com,gillette.com,braunag.de
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = na.pg.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = pg.com,na.pg.com,la.pg.com,eu.pg.com,ap.pg.com,gillette.com,braunag.de
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = pg.com,na.pg.com,la.pg.com,eu.pg.com,ap.pg.com,gillette.com,braunag.de
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - AppInit_DLLs: AeXPrcssAppInitNT.dll
O23 - Service: Altiris eXpress NS Client (AeXNSClient) - Altiris - C:\Program Files\Altiris\eXpress\NS Client\AeXNSClient.exe
O23 - Service: Altiris eXpress NS Client Transport (AeXNSClientTransport) - Altiris - C:\Program Files\Altiris\eXpress\NS Client\AeXNSClientTransport.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - c:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - c:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Dendrite Framework Service Controller (DendriteFrameworkServiceController) - Dendrite International, Inc. - c:\program files\dendrite\webforce\4.2.0\servicecontroller\dendrite.servicecontroller.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: iPassConnectEngine - iPass, Inc. - c:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
O23 - Service: iPassPeriodicUpdateApp - iPass, Inc. - c:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
O23 - Service: iPassPeriodicUpdateService - iPass, Inc. - c:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: JobTrigger - Hewlett Packard - C:\WINDOWS\system32\JobTrigger.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: PHARMA Framework Server - Dendrite International, Inc. - c:\program files\dendrite\framework\1.5.0\bin\drteframeworkserver.exe
O23 - Service: Pointsec - Unknown owner - c:\WINDOWS\system32\Prot_srv.exe
O23 - Service: Pointsec Service Start (Pointsec_start) - Unknown owner - c:\WINDOWS\system32\pstartSr.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - c:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - c:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WinPwdReset - Unknown owner - C:\WINDOWS\system32\WinPwdHelper.exe (file missing)
O23 - Service: workspace - Marimba, Inc. - C:\program files\marimba\castanet tuner\Tuner.exe

End of file - 16109 bytes
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Re: Slow computer, google links redirected

Unread postby NonSuch » May 24th, 2009, 11:03 pm

This seriously infected computer is a business computer and part of a domain as well. As such, it may very likely have been connected to the domain's network while infected, therefore, presenting a risk to other computers connected to that same network.

The online anti-malware community primarily serves home users and is therefore not ideally suited to deal with situations that are best handled by a company's own IT department. All companies have their own set of policies and procedures for handling situations like this, which are beyond our sphere of knowledge. Therefore, as this computer has been identified as infected, you are strongly advised to immediately seek the assistance of your company's IT department so they may implement their own preferred method for handling this situation.

As this issue falls outside the scope of this forum, this topic is now closed.
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Location: California

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