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Freezes up, IE has to shut down, glitches galore.

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Re: Freezes up, IE has to shut down, glitches galore.

Unread postby coreyg » June 3rd, 2009, 6:39 pm

The only thing I can tell you about Music Match is that it's from Yahoo! (it says it's Musicmatch for Windows Media Player) and we haven't used it since 2006. I just uninstalled it.
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Re: Freezes up, IE has to shut down, glitches galore.

Unread postby askey127 » June 3rd, 2009, 8:27 pm

coreyg,
Ok. Then I can ask you to remove the folder:
-----------------------------------------------------------
Folder Deletion
In Windows Explorer (My Computer), navigate to the folder shown below, highlight the one in red, if found, and press Delete.
C:\Program Files\MusicMatch\ <== this folder only
You may have to first open the folder, choose View, Details, and delete all the underlying files and folders before an entire folder can be deleted.
If you need to delete underlying files in a folder and are unable to do so:
Right click the file set for deletion, and check Properties to see if it's read-only. Uncheck the read-only box, click Apply and OK. Then retry Delete.
If a message pops up saying "File in use", or something like that,, note the name of the file, hit Ctrl-Alt-Delete and look under the Processes tab. If the exact filename is in there, highlight it and click End Process, then retry Delete.
Please Note the name and location of any item you cannot delete.

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Re: Freezes up, IE has to shut down, glitches galore.

Unread postby coreyg » June 4th, 2009, 7:17 am

Done. It's all deleted.
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Re: Freezes up, IE has to shut down, glitches galore.

Unread postby askey127 » June 4th, 2009, 9:29 am

coreyg,
I don't see any further evidence of malware. A few items to finish up.
--------------------------------------------------------
Download the Newest Version of Adobe Reader
  • Go here and click on AdbeRdr910_en_US.exe to download the latest version of Adobe Acrobat Reader.
  • Save this file to your desktop and run it to install the latest version of Adobe Reader.

If you prefer a simple reader, without plug-ins, that is smaller and faster, take a look at the free Foxit Reader here : http://www.foxitsoftware.com/downloads/
I would recommend the older Foxit version 2.3 only, without the toolbar.
Foxit version 3.0 has the undesirable ASK toolbar, and it's uncertain whether you can avoid it during installation.
-----------------------------------------------------------
Reset System Restore Points
  • Click Start > Help and Support
  • Click on ->Undo changes to your computer with System Restore.
  • Click Create A Restore Point then click Next. Give it a name it and then click Create, then Close.
  • Close Help and Support Center.
  • Click Start | Run and type Cleanmgr
  • Select (C: ) then click OK.
  • Click the More Options tab.
  • Click Clean Up in the System Restore Section.
This will remove all previous restore points except the newly created one.
This System Restore sequence is not to be done regularly, but only as a Special Case after the removal of malware.

You should be good to go.
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Re: Freezes up, IE has to shut down, glitches galore.

Unread postby coreyg » June 5th, 2009, 7:13 am

All done.
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Re: Freezes up, IE has to shut down, glitches galore.

Unread postby askey127 » June 5th, 2009, 8:19 am

coreyg, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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