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CANNOT LAUNCH ANY APPLICATION

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CANNOT LAUNCH ANY APPLICATION

Unread postby armandk » May 17th, 2009, 8:51 am

Hello everyone,

My computer has been infected by a powerful vundo. I can see them in my startup programs but cannot uncheck them. It has changed my administrator password on the system so it does not allow me to make any changes. Even starting in Safe Mode, the trojans are still there and cannot uncheck them. The computer stoppted booting up and finally did it again yesterday. All applications are blocked and there is no way to start Hijackthis or any other program. It does not even allow doing a system restore. All executable applications are blocked. IE is also completely blocked. I can sometimes start Firefox in safe mode but cannot access most of the sites. One of the startup trojans is "sitomere.dll" which I cannot even find info on.

Any assistance is appreciated.

Thank you.
armandk
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Re: CANNOT LAUNCH ANY APPLICATION

Unread postby NonSuch » May 18th, 2009, 4:32 am

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<
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