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XP Eventlog and EventViewer are a no go

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XP Eventlog and EventViewer are a no go

Unread postby lewist57 » May 16th, 2009, 9:25 am

The eventlog service on my XP x64 SP2 machine will not start, and can not be started manually. One can not review the log files with Event Viewer. I am pursuing various potential fixes to the system, but has anyone seen virus/malware that might cause this problem? I have run both Kaspersky 2009 and Spybot in both normal and safe modes, found various problems, but not is being reported as "clean".

By the way, this is also a dual boot Xp 32 (Drive C) and XP x64 (Drive D) machine.

Thanks.
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Re: XP Eventlog and EventViewer are a no go

Unread postby NonSuch » May 16th, 2009, 6:42 pm

I see from your post that you're using both a 64 bit operating system and a 32 bit operating system.

Unfortunately, the tools we use to analyze and remove infections do not work properly on a 64 bit operating system, and their results cannot be relied upon. Because of this, it is almost impossible for us to correctly diagnose problems, and the fixes we might offer could potentially do as much damage to your computer as any infection you might have. For these reasons, we do not at this time offer support for 64 bit operating systems. We are sorry that we are currently unable to assist you.

However, as you are not certain that your issue is a malware issue, you may want to try a troubleshooting forum. The following sites have help sections for non-malware related problems, e.g., software and/or hardware problems:

http://forums.whatthetech.com/forums.html
http://www.techsupportforum.com

For Dell computers, try:

http://en.community.dell.com/?~ck=ln&lnki=0&nav=true

We are sorry that we are unable to help at this time and wish you the best of luck in finding a solution to your problem.

As this issue involves a 64 bit system, and therefore falls outside the scope of this forum, this topic is now closed.
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