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Trojan Horse Back Door Generic 11.HXH Hi... I just used AVG

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Re: Trojan Horse Back Door Generic 11.HXH Hi... I just used AVG

Unread postby jmw3 » May 22nd, 2009, 12:16 pm

OTC
Download OTC by Old Timer here & save it to your desktop.
Double click on OTC.exe. Click on CleanUp!.
You will receive a prompt that it needs to restart the computer to remove the files. Click Yes.
It will restart your computer automatically. If it doesn't, please restart your computer manually.

Kaspersky Online Scan can be removed via Add or Remove Programs. The VirSCAN logs & any other logs can be deleted. OTC should remove Gmer.
And I opened Malware Anti Malware clicked Quarantine and Delete All and Exit. It's still on my desktop and in C: programs- file folder.
That's fine. I recommend you keep Malwarebytes Anti-Malware & use it regularly.
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Re: Trojan Horse Back Door Generic 11.HXH Hi... I just used AVG

Unread postby jsmac43 » May 23rd, 2009, 11:10 pm

Ok deleted OTM as per your new link. And you want me to keep Malewarebytes Anti Malware and mbam-setu right? What about the ATF cleaner? I have 2 icons on my desktop. There is one other thing I'm not sure where it came from... Paretologic Driver Cure. Keep or Delete?
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Re: Trojan Horse Back Door Generic 11.HXH Hi... I just used AVG

Unread postby jmw3 » May 23rd, 2009, 11:19 pm

Hi
Yes keep Malwarebytes but delete the mbam-setup. You can either keep or delete ATF-Cleaner. It's a handy tool for cleaning out temporary folders.
Paretologic Driver Cure: Not something I asked you download. If you don't know where it came from get rid of it.

How's the computer running?
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Re: Trojan Horse Back Door Generic 11.HXH Hi... I just used AVG

Unread postby jsmac43 » May 23rd, 2009, 11:49 pm

Thank you so very much for solving this issue. I will finish cleaning up those programs. The computer is runing pretty good. I used to run a full computer AVG scan daily. Unscheduled that while we ran these scans. What do you recommend? And when should I run Malwarebytes Anti Malware, how often?
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Re: Trojan Horse Back Door Generic 11.HXH Hi... I just used AVG

Unread postby jmw3 » May 23rd, 2009, 11:55 pm

Hi
Thank you so very much for solving this issue.
No problem at all.... Glad I could help.

You can go back to your regular AVG schedule if you like. No problem with that :) . I would recommend running Malwarebytes' Anti-Malware maybe once a week. It gets updated almost daily so make sure you have the most up to date definitions before running it (a tutorial below).

All Clean
Congratulations, good work, your system is now clean. Now that your system is safe we would like you to keep it that way.
Take the time to follow these recommendations & it will greatly reduce the risk of further infections and greatly diminish the chances of you having to visit here again.

Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
Go to Start > All Programs > Windows Update
To update Office
Open up any Office program.
Go to Help > Check for Updates

Malwarebytes' Anti-Malware
Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is totally free but for real-time protection you will have to pay a small one-time fee.
You can find a tutorial here.

SpywareBlaster
Download and install Javacools SpywareBlaster from here
SpywareBlaster adds a list of ActiveX controls, tracking cookies and sites which will be blocked in either Internet Explorer or Firefox browsers. You need to manually check for updates regularly.

Download and Install a HOSTS File
A HOSTS file is a big list of bad web sites. The list has a specific format, a specific name, (name is just HOSTS with no file extension), and a specific location. Your machine always looks at that file in that location before connecting to a web site to verify the address. So the HOSTS listing can be used to "short circuit" a request to a bad website by giving it the address of your own machine.

Download BlueTack's HOSTS Manager here, using Internet Explorer (Firefox won't work):
  • Double click the Installer on your desktop and let it Install the Hosts Manager
  • After the installation is complete, click on the Hosts Manager icon on your desktop. (You can delete the other Hosts Switch icon from your desktop)
  • When the Hosts Manager comes up, click the small down arrows on the right side of the bar labeled Options and Tools,
  • Click Disable DNS Service. This is important
  • In the Left Pane, click Download
  • It will load 80,000 lines or more. When it finishes, also in the left pane, click Replace, and then click Save
You can use this manager to handle your HOSTS file download, edits, and most any other HOSTS issue.
If you have a separate party firewall or Winpatrol, you may have to give permissions at various times to Unlock the present default HOSTS file and install the new one.

Install WinPatrol
Download it here
You can find information about how WinPatrol works here

Read some information here on how to prevent Malware.

Hopefully these steps will help keep your computer clean.

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!
The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

If there are any other questions then feel free to ask or in future do not hesitate to contact us here at The Malware Removal Forums
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Re: Trojan Horse Back Door Generic 11.HXH Hi... I just used AVG

Unread postby jsmac43 » May 24th, 2009, 12:19 am

Absolutely AMAZING... I will follow your advice and use those suggestions for keeping my computer clean. I can't praise the work you people do enough. Will tell everyone how fantastic you are. I didn't think I was going to be able to accomplish this but you managed to walk me through it. Once I learned how to navigate through the site I got more confident. You are an admiralbe group of professionals and I thank you most sincerely. Jennie/jsmac43
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Re: Trojan Horse Back Door Generic 11.HXH Hi... I just used AVG

Unread postby jmw3 » May 24th, 2009, 12:35 am

No problem at all Jenni :)

& Thank You... that's probably one the nicest Thank You's I/we have received. I'll make sure my colleagues see this.

Good luck & Safe Surfing :thumbleft:
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Re: Trojan Horse Back Door Generic 11.HXH Hi... I just used AVG

Unread postby NonSuch » May 24th, 2009, 11:12 pm

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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