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Unread postby mozartpc27 » May 2nd, 2009, 12:28 pm

So, I got hit with spyware a few weeks ago. I am running Windows XP with all updates and service packs installed, and using Internet Explorer 7. This particular bout of spyware/malware/whatever caused search boxes and pop-up ads to appear unrequested on my machine. I tried killing the stuff with HiJack this myself, but it looks like I have the fsmgmt.dll file, which replicates itself even after you've apparently eliminated it. I eventually did a System Restore, and that appeared to kill the most obvious symptoms: no longer did I get the unrequested search boxes or advertisements. However, some of the more insidious problems remain, inlcuding:

1) When I go to MacAfee security for a free scan, it tells me I need to update my browser because I am using something before Internet Explorer 5.0 - even though I am using 7.0.
2)Adaware 6.0 cannot contact its server to update itself.
3) Whenever my computer starts up from a power down, curiously, my external sound card's drivers are not properly booted. I actually have to disable the device in device manager and then enable it again to get any sound after a cold start.
4) Computer freezes have become far more frequent.

I did finally mange to get AVG successfully on to this machine, but it has the same trouble HiJack This had for me: it identifies fsmgmt.dll and "fixes" it (as does Windows Defender, which, by the way, I was only able to download AFTER I had done a System Restore - after I got the malware/virus but before I tried System Restore, my computer was prevented from downloading Windows Defender), but the file is right back the next time the computer restarts.

I had been hit with spyware once before, about four years ago, but thought I had killed it. Nevertheless, it appears there may be some legacy effects of that stuff on my machine.

I hope this give whoever helps me enough information! Here is my HiJack This! 2.0.2 log file (HiJack This! 1.99 doesn't actually show fsmgmt.dll in its report):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:15:54 PM, on 5/2/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
C:\Program Files\D-Link\Air Utility\AirCFG.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Creative\Sound Blaster\Surround Mixer\CTSysVol.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Belkin\Nostromo\nost_LM.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\secpol.exe,
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [D-Link Air Utility] C:\Program Files\D-Link\Air Utility\AirCFG.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [hp 1000 firmware] C:\Program Files\hp LaserJet 1000\fwdl.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SbUsb AudCtrl] RunDll32 sbusbdll.dll,RCMonitor
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [VTPreset] VTPreset.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Loadout Manager.lnk = C:\Program Files\Belkin\Nostromo\nost_LM.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/in ... er_gmn.cab
O16 - DPF: {276595D9-1388-512A-F24E-B6B3DE32B732} - http://media.cdigix.com/Performer/downl ... rSetup.cab
O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://simcity.ea.com/update/EARTPX.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 2509083171
O16 - DPF: {C36661D7-3590-45B1-80B5-520839E94DAD} (MaxisSimCity4PatcherX Control) - http://simcity.ea.com/update/MaxisSimCity4PatcherX.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30155.www3.hp.com/ediags/hpfix/ ... gh.cab?326
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O20 - Winlogon Notify: fsmgmt - C:\WINDOWS\SYSTEM32\fsmgmt.dll
O23 - Service: .NET Framework Service (.NET Connection Service) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

End of file - 8632 bytes

My sincerest thanks to whomever can help me with my predicament!

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Re: fsmgmt.dll

Unread postby MWR 3 day Mod » May 5th, 2009, 12:53 pm


We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
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Re: fsmgmt.dll

Unread postby DFW » May 5th, 2009, 1:14 pm

Hi mozartpc27

You have some very nasty infections onboard, They appears to be these

http://www.sophos.com/security/analyses ... xbotf.html
http://www.pctools.com/mrc/infections/i ... .Agent.GT/

Backdoor Trojans and SDBot Trojans are the most dangerous and most widespread type of Trojan. Backdoor Trojans provide the author or "master" of the Trojan with remote "administration" of victim machines.
they install, launch and run invisibly, without the consent or knowledge of the user. Once installed, Backdoor Trojans can be instructed to send, receive, execute and delete files, harvest confidential data from the computer,
log activity on the computer and give your attacker opportunity to have a "look round" your computer. During that time he/she can have made any number of modifications to your system,
some of which may be in areas we don't usually scan, and we can not say what damage has been done to your system files, that are causing problems now or in the furture

Your PC is compromised and there is no way to be sure your computer can ever again be trusted, Many experts in the security community believe that once infected with this type of Trojan,
the best course of action would be a reformat and reinstall of the OS, Sorry to be the bearer of bad news, but DO NOT use this machine for any banking or other financial transactions, if you have been,
Go to a clean computer, change ALL your online passwords -- for ISP login, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups you belong to.

Doing a reformat and reinstall, would be the safest way to clean your system, and would guarantee that all the infection is gone, trying to clean it would take probably twice as long
and There is NO GUARANTEE it will be clean.

Do you have any questions
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Re: fsmgmt.dll

Unread postby mozartpc27 » May 5th, 2009, 2:18 pm

I understand / was afraid of that.
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Re: fsmgmt.dll

Unread postby DFW » May 5th, 2009, 2:56 pm

If you need help with the reinstall go to one of the forums below who can give you good advice on how to do it,

Good Hardware and Software Help Forums
Computer Trouble here: http://forum.computertrouble.co.uk/index.php
TechSupportGuy here : http://forums.techguy.org/21-windows-nt-2000-xp/
VirtualDr here: http://discussions.virtualdr.com/forumdisplay.php?f=48
PCPitStop here : http://forums.pcpitstop.com/index.php?showforum=3

All may require you to register free before posting for help.

Do forget to backup all your Data, Contacts, Address Books, Email Accounts, note down any passwords you may need, and make sure you have
all the installation media and key codes for your windows and software, before you copy anything back to your fresh install scan it
with Antivirus and AntiMalware programs.

Below is some software that you should install after, and some advice on securing your system.

Visit Microsoft's Windows Update Site Frequently once you have your Antivirus Installed. -
It is important that you visit http://www.windowsupdate.com regularly.
This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

Malwarebytes' Anti-Malware Setup Guide

Malwarebytes' Anti-Malware Scanning Guide

Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware

MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc.
Basically, this prevents your coputer from connecting to those sites by redirecting them to which is your local computer

Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
Using Winpatrol to protect your computer from malicious software

Read some information here how to prevent Malware.

Sorry it came to this, but I am sure it wil benefit you in the long run

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Re: fsmgmt.dll

Unread postby Gary R » May 6th, 2009, 4:57 pm

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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