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just black screen with curser

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just black screen with curser

Unread postby golf1here » May 1st, 2009, 2:39 pm

Can you help please. My wife's computer when I turn it on I only get a black screen but can see and move the curser. Tried ctrl alt delete. but nothing. Please Help!
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Re: just black screen with curser

Unread postby NonSuch » May 2nd, 2009, 12:09 am


While we appreciate that you very likely posted at multiple forums in order to ensure a response, that only serves to tie up the time of multiple helpers who could be using that time to help someone else who also has problems. Although there are many forums that handle HijackThis logs, there are not so many helpers; most of us help out at several forums. In addition, the results may not work out so well when you're following different instructions from different helpers. They may suggest different approaches for the same problem, all of which may be good; however, system conflicts may arise if different fixes for the same problem are applied simultaneously.

In the future, for your sake as well as ours, please refrain from requesting help from multiple forums. Choose one, and stick with that one until they've resolved your problem. In the meantime, I would suggest you provide more data at the Kaspersky forums, such as the operating system on your wife's computer, etc.

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