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Re: unable to clean viruses or do updates etc.

Unread postby Shaba » May 4th, 2009, 12:49 pm

Please try then to use different browser.
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Re: unable to clean viruses or do updates etc.

Unread postby misscranky1 » May 4th, 2009, 6:17 pm

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0 REPORT
Monday, May 4, 2009
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Monday, May 04, 2009 17:42:47
Records in database: 2129449
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: no

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Files scanned: 96038
Threat name: 0
Infected objects: 0
Suspicious objects: 0
Duration of the scan: 01:29:17

No malware has been detected. The scan area is clean.

The selected area was scanned.




Logfile of HijackThis v1.99.1
Scan saved at 4:14:35 PM, on 5/4/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\ParetoLogic\PLAS\plasservice.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Ideazon\Zboard Software\Driver\ZboardTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Ideazon\Zboard Software\Driver\Zboard.exe
C:\Program Files\ParetoLogic\Anti-Virus PLUS\Pareto_AV.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\SEC\Natural Color Pro\NCProTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {ACB3E0B7-7D0C-40B7-99B3-3EEACDF86BFB} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ParetoLogic Anti-Virus PLUS] "C:\Program Files\ParetoLogic\Anti-Virus PLUS\Pareto_AV.exe" -NM -hidesplash
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [Adware_ProMFCT] C:\Program Files\Adware_Pro\Adware_Pro.exe
O4 - HKCU\..\Run: [Pareto_Update] C:\Program Files\Common Files\ParetoLogic\UUS2\Pareto_Update.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NCProTray.lnk = ?
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\inethttpfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\inethttpfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\inethttpfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\inethttpfilter.dll
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com
O15 - Trusted Zone: http://*.mcafee.com
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {42D06124-98A2-47EC-8098-3778B58CE7D5} (SupportSoft External Control) - https://actsvr.comcastonline.com/techto ... ntrols.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by136fd.bay136.hotmail.msn.com/r ... nPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resour ... se5483.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 8371099171
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.c ... mplete.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://download.games.yahoo.com/games/p ... der_v5.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F7CBDABB-A87C-4856-8867-02E1E8CE7962}: NameServer = 24.28.99.62,24.28.99.63
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: Zboard - C:\WINDOWS\SYSTEM32\Winlognotif.dll
O23 - Service: McAfee Application Installer Cleanup (0186551239550285) (0186551239550285mcinstcleanup) - Unknown owner - C:\DOCUME~1\MATTHE~1\LOCALS~1\Temp\018655~1.EXE (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: plasservice (ZeppelinService) - ParetoLogic Inc. - C:\Program Files\Common Files\ParetoLogic\PLAS\plasservice.exe
misscranky1
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Joined: April 27th, 2009, 11:58 am

Re: unable to clean viruses or do updates etc.

Unread postby Shaba » May 5th, 2009, 12:03 am

That looks good :)

Still problems?
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Re: unable to clean viruses or do updates etc.

Unread postby misscranky1 » May 5th, 2009, 9:12 pm

Something fixed it. I'm not sure what it was, but I appreciate your help getting in there and giving me the tools to help it out.
I ran a clean up and did a virus scan again and it found nothing. I was able to update the antivirus and the Windows. It wouldn't update the Microsoft validation tool, but I'll try that one again. Everything else works great. Thank you for helping me.
Sincerely,
Julie
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Re: unable to clean viruses or do updates etc.

Unread postby Shaba » May 5th, 2009, 11:56 pm

Good :)

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

You can fix these, they are leftovers:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {ACB3E0B7-7D0C-40B7-99B3-3EEACDF86BFB} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKCU\..\Run: [Adware_ProMFCT] C:\Program Files\Adware_Pro\Adware_Pro.exe
O23 - Service: McAfee Application Installer Cleanup (0186551239550285) (0186551239550285mcinstcleanup) - Unknown owner - C:\DOCUME~1\MATTHE~1\LOCALS~1\Temp\018655~1.EXE (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)

Looking over your log, it seems you don't have any evidence of a third party firewall.

As the term conveys, a firewall is an extra layer of security installed onto computers, which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

1) Comodo (Uncheck during installation "Install COMODO Antivirus (Recommended)"!, "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage")
2) Online Armor
3) PC Tools
4) Sunbelt/Kerio
5) ZoneAlarm (uncheck ZoneAlarm Spy Blocker during installation if you choose this one)

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.



Next we remove all used tools.

Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows XP System Restore Guide

Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your AntiVirus Software and keep your other programs up-to-date Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
    You can use one of these sites to check if any updates are needed for your pc.
    Secunia Software Inspector
    F-secure Health Check
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Malwarebytes' Anti-Malware - Malwarebytes''Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

    Malwarebytes' Anti-Malware Setup Guide

    Malwarebytes' Anti-Malware Scanning Guide

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean! :)
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Shaba
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Re: unable to clean viruses or do updates etc.

Unread postby misscranky1 » May 6th, 2009, 10:50 pm

I am working on the tasks you assigned in your previous post. I have one question about it though.
You said in your last post:
You can fix these, they are leftovers:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {ACB3E0B7-7D0C-40B7-99B3-3EEACDF86BFB} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKCU\..\Run: [Adware_ProMFCT] C:\Program Files\Adware_Pro\Adware_Pro.exe
O23 - Service: McAfee Application Installer Cleanup (0186551239550285) (0186551239550285mcinstcleanup) - Unknown owner - C:\DOCUME~1\MATTHE~1\LOCALS~1\Temp\018655~1.EXE (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)


How do I fix these?

Otherwise, I'm just about finished installing the Comodo firewall. It's scanning for malicious programs before finishing up the installation.
It found a Trojan in the Dr. Web's quarantine called TrojWare.Win32.Delf.~GGA(ID=0x10bc45f)
This was deleted by the Comodo scan.
Anyway, things are going fine so far. I'll check back as soon as I finish up the rest to be sure to let you know everything is good to go.

Again, Thank you for your help. My brother in law is very appreciative.
Julie
misscranky1
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Posts: 17
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Re: unable to clean viruses or do updates etc.

Unread postby Shaba » May 7th, 2009, 12:04 am

Open HijackThis, click do a system scan only and checkmark those.

Close all windows including browser and press fix checked.
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Shaba
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Re: unable to clean viruses or do updates etc.

Unread postby misscranky1 » May 7th, 2009, 2:28 am

I was able to do what you said with HijackThis. That helped.
I will pick up where I'm leaving off this evening. I will install the Malwarebytes Anti-malware program.

Thank you. I printed off your suggestions so my brother in law can understand how important it is for him to keep his computer updated.
Thank you for your time.
Julie
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Posts: 17
Joined: April 27th, 2009, 11:58 am

Re: unable to clean viruses or do updates etc.

Unread postby Shaba » May 7th, 2009, 2:50 am

You're welcome, I was glad to help :)
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Shaba
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Re: unable to clean viruses or do updates etc.

Unread postby misscranky1 » May 7th, 2009, 7:37 pm

Before this thread is closed, I downloaded the malwarebytes and during the scan, it said:
Malwarebytes' Anti-Malware 1.36
Database version: 2090
Windows 5.1.2600 Service Pack 3

5/7/2009 5:36:33 PM
malwarebytes scan log

Scan type: Quick Scan
Objects scanned: 86238
Time elapsed: 8 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 26
Files Infected: 74

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7c559105-9ecf-42b8-b3f7-832e75edd959} (Adware.ISTBar) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e596df5f-4239-4d40-8367-ebadf0165917} (Rogue.Installer) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{8109fd3d-d891-4f80-8339-50a4913ace6f} (Adware.Zango) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{4e7bd74f-2b8d-469e-86bd-fd60bb9aae3a} (Adware.OneToolBar) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-0000-0000-0000-000020040000} (Trojan.Dialer) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{4e7bd74f-2b8d-469e-86bd-fd60bb9aae3a} (Adware.OneToolBar) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Starware316 (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316 (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\contexts (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\images (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\SimpleUpdate (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316 (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\BrowserSearch (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Configurator (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ErrorSearch (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Games (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Layouts (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Manager (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Movies (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Reference (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\RelatedSearch (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Screensavers (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ScreensaversMarketingSitePager (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\SearchAssistPlus (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\SearchMatch (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Toolbar (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ToolbarLogo (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ToolbarSearch (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\TravelSearch (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Weather (Adware.Starware) -> No action taken.
C:\Program Files\bfgtoolbar (Adware.OneToolBar) -> No action taken.

Files Infected:
C:\Program Files\Starware316\brand.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\FindIt.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\FindItHot.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\findithotxp.png (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\finditxp.png (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\Highlight.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\HighlightHot.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\highlighthotxp.png (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\highlightxp.png (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\logo.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\logoxp.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\Reference.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\ReferenceHot.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\referencehotxp.png (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\referencexp.png (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\screensaver.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\Screensavers0.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\Weather.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\weatherhotxp.png (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\buttons\weatherxp.png (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\contexts\error.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\contexts\related.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\contexts\travel.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\images\walertXP.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\SimpleUpdate\ProductMessagingConfig.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\SimpleUpdate\ProductMessagingConfig.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\SimpleUpdate\SimpleUpdateConfig.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\SimpleUpdate\SimpleUpdateConfig.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\SimpleUpdate\TimerManagerConfig.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Starware316\SimpleUpdate\TimerManagerConfig.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\BrowserSearch\BrowserSearch.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\BrowserSearch\BrowserSearch.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Configurator\ConfiguratorOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Configurator\ConfiguratorOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ErrorSearch\ErrorSearchOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ErrorSearch\ErrorSearchOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Games\GamesOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Games\GamesOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Layouts\PreferencesLayout.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Layouts\PreferencesLayout.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Layouts\ToolbarLayout.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Layouts\ToolbarLayout.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Movies\Movies0.bmp (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Movies\MoviesOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Movies\MoviesOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Reference\ReferenceOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Reference\ReferenceOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\RelatedSearch\RelatedSearchOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\RelatedSearch\RelatedSearchOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Screensavers\ScreensaversOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Screensavers\ScreensaversOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ScreensaversMarketingSitePager\ScreensaversMarketingSitePagerOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ScreensaversMarketingSitePager\ScreensaversMarketingSitePagerOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\SearchAssistPlus\SearchAssistPlusOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\SearchAssistPlus\SearchAssistPlusOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\SearchMatch\SearchMatchOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\SearchMatch\SearchMatchOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Toolbar\TBProductsOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Toolbar\TBProductsOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ToolbarLogo\ToolbarLogoOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ToolbarLogo\ToolbarLogoOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ToolbarSearch\ToolbarSearchOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\ToolbarSearch\ToolbarSearchOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\TravelSearch\TravelSearchOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\TravelSearch\TravelSearchOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Weather\AlertArchive.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Weather\WeatherOptions.xml (Adware.Starware) -> No action taken.
C:\Documents and Settings\Matthew Tyler\Application Data\Starware316\Weather\WeatherOptions.xml.backup (Adware.Starware) -> No action taken.
C:\Program Files\bfgtoolbar\install.ico (Adware.OneToolBar) -> No action taken.
C:\Program Files\bfgtoolbar\toolbar.ini (Adware.OneToolBar) -> No action taken.
C:\WINDOWS\SYSTEM32\MSVolume.dll (Fake.Dropped.Malware) -> No action taken.
C:\WINDOWS\SYSTEM32\TDSSlhpv.log (Trojan.TDSS) -> No action taken.
C:\WINDOWS\SYSTEM32\TDSSqxjb.dll (Rootkit.Agent) -> No action taken.
C:\WINDOWS\SYSTEM32\TDSSuikd.log (Trojan.TDSS) -> No action taken.



I hit the removed button and I'm doing another scan. Would these Trojans (TDSS and the rootkit.agent) have been missing from our previous logs posted in here? Neither my brother in law nor I have really done any risky internet surfing. That is if yahoo news page and cnn is considered safe.
What are your thoughs?
Should I be concerned these were still in the computer?
misscranky1
Regular Member
 
Posts: 17
Joined: April 27th, 2009, 11:58 am

Re: unable to clean viruses or do updates etc.

Unread postby misscranky1 » May 7th, 2009, 8:27 pm

I'm sorry, I hit remove and the scan came back saying there were no malicious things found. That's a good thing. Thanks.
I swear, one day, I'll be more computer compatible.
Thanks again.
Julie
misscranky1
Regular Member
 
Posts: 17
Joined: April 27th, 2009, 11:58 am

Re: unable to clean viruses or do updates etc.

Unread postby Shaba » May 8th, 2009, 12:06 am

Those were one bad program and some leftovers, so nothing to worry about :)
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland

Re: unable to clean viruses or do updates etc.

Unread postby misscranky1 » May 8th, 2009, 5:00 pm

Ok, it looks like it's all working fine. All scans are coming back fine now. Thank you for helping me. I believe this will be my last post regarding this computer. I appreciate all your direction. Hopefully, no offense, I won't have to see this site again, but if I do, I'm glad to know it's here.
You're the best!
Julie
misscranky1
Regular Member
 
Posts: 17
Joined: April 27th, 2009, 11:58 am

Re: unable to clean viruses or do updates etc.

Unread postby Shaba » May 10th, 2009, 3:25 am

misscranky1 this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland
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