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TrojanDownloader:win32/renos.GF PLEASE HELP!

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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby west85 » April 30th, 2009, 9:55 am

two files one called emphas, and the other mainframe log...a empty folder called wpdnse and a picture named sean...and that was it untill I got on the internet and some more appeared.
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby Shaba » April 30th, 2009, 9:59 am

OK, those are normal.

Any issues left?
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby west85 » April 30th, 2009, 8:00 pm

I dont think so, if windows defender tells me it is still there, I will let you know. Thanks so much for your time and helping me.

Sean
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby Shaba » May 1st, 2009, 2:18 am

OK, test a bit and let me know :)
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby Shaba » May 3rd, 2009, 1:57 am

west85?
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby west85 » May 3rd, 2009, 9:26 pm

Hey, I'm sorry I wound up working all weekend, normaly don't...I havent had any problems, I think I am all good.
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby Shaba » May 4th, 2009, 12:04 am

Good :)

Then before final instructions, does Spyware Doctor have antivirus?
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby west85 » May 4th, 2009, 7:57 pm

No it's just the regular spyware doctor..Also, I got on my computer today, and its going really slow..
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby Shaba » May 5th, 2009, 12:05 am

That is due to amount of RAM. One gigabyte is too little for Vista.

I can suggest which startup programs you can disable but adding RAM will help a lot more.
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby west85 » May 5th, 2009, 8:17 pm

It usually doesnt go that slow..but yea anything you think will help, I will try
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby Shaba » May 5th, 2009, 11:54 pm

You can disable these with HijackThis:

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Connections.lnk = C:\Program Files\HP Connections\6811507\Program\HP Connections.exe

Reboot and let me know if it helped.
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby west85 » May 6th, 2009, 9:34 am

I opened hi jack this but am not familiar with it and couldnt find where to disable them.
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby Shaba » May 6th, 2009, 10:21 am

Open HijackThis, click do a system scan only and checkmark those.

Close all windows including browser and press fix checked.

Reboot and let me know if it helped.
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby west85 » May 6th, 2009, 10:37 pm

Ok I got it..It actually did help..thanks..
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Re: TrojanDownloader:win32/renos.GF PLEASE HELP!

Unread postby Shaba » May 7th, 2009, 12:03 am

Good :)

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Looking over your log, it seems you don't have any evidence of an anti-virus software.

Anti-virus software are programs that detect, cleanse, and erase harmful virus files on a computer, Web server, or network. Unchecked, virus files can unintentionally be forwarded to others, including trading partners and thereby spreading infection. Because new viruses regularly emerge, anti-virus software should be updated frequently. Anti-virus software can scan the computer memory and disk drives for malicious code. They can alert the user if a virus is present, and will clean, delete (or quarantine) infected files or directories. Please download a free anti-virus software from one these excellent vendors NOW:

1) Antivir PersonalEdition Classic- Free anti-virus software for Windows. Free support.
2) avast! 4 Home Edition - Anti-virus program for Windows. The home edition is freeware for noncommercial users.
3) AVG Anti-Virus Free Edition - Free edition of the AVG anti-virus program for Windows.

You should run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and results in program conflicts and false virus alerts.

Looking over your log, it seems you don't have any evidence of a third party firewall.

As the term conveys, a firewall is an extra layer of security installed onto computers, which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

1) Comodo (Uncheck during installation "Install COMODO Antivirus (Recommended)"!, "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage")
2) Online Armor
3) PC Tools
4) Sunbelt/Kerio
5) ZoneAlarm (uncheck ZoneAlarm Spy Blocker during installation if you choose this one)

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.

Next we remove all used tools.

Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

  • Disable and Enable System Restore. - If you are using Windows Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows Vista System Restore Guide

Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your AntiVirus Software and keep your other programs up-to-date
    Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
    You can use one of these sites to check if any updates are needed for your pc.
    Secunia Software Inspector
    F-secure Health Check
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Malwarebytes' Anti-Malware - Malwarebytes''Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

    Malwarebytes' Anti-Malware Setup Guide

    Malwarebytes' Anti-Malware Scanning Guide
  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Happy surfing and stay clean! :)
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