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Anti Vir Service not starting - Vista 64 Bit Home Ed.

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Anti Vir Service not starting - Vista 64 Bit Home Ed.

Unread postby Oberstfunster » March 26th, 2009, 7:42 pm

Core 2 Duo Home built machine Two 500 GB WD SATA Drives - 1 TB WD Homebook Firewire Back Up

Problem:

First Noted a day or so ago that I received a sudden flurry of Mailer Daemon responses to undeliverable mail in russian text: So some spammer got to mail out using my email as a redirect. I had Gmail and Hotmail accounts on Outlook. Have since removed said accounts from outlook accounts.

Noticed that AVG Free had been turned off in Security Centre able to Manually start it - or at least it shows its running. Also installed Avira AntiVir Personal - Free Anti Virus and updated, but Avira AntiVir Personal - Free Anti Virus Guard Service will not start and reports when attempting to Manually Start the following error.

Windows could not start the Avira AntiVir Personal - Free Anti Virus Guard Service on Local Computer

Error 3: The system cannot find the path specified.


Ran Manual Anti Vir Scan log attached:



Avira AntiVir Personal
Report file date: March-26-09 15:05

Scanning for 1327400 virus strains and unwanted programs.

Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows Vista 64 Bit
Windows version : (Service Pack 1) [6.0.6001]
Boot mode : Normally booted
Username : SYSTEM
Computer name : DUALHARDCORE

Version information:
BUILD.DAT : 9.0.0.387 17962 Bytes 24/03/2009 11:04:00
AVSCAN.EXE : 9.0.3.3 464641 Bytes 24/02/2009 17:13:26
AVSCAN.DLL : 9.0.3.0 40705 Bytes 27/02/2009 15:58:24
LUKE.DLL : 9.0.3.2 209665 Bytes 20/02/2009 16:35:49
LUKERES.DLL : 9.0.2.0 12033 Bytes 27/02/2009 15:58:52
ANTIVIR0.VDF : 7.1.0.0 15603712 Bytes 27/10/2008 17:30:36
ANTIVIR1.VDF : 7.1.2.12 3336192 Bytes 11/02/2009 01:33:26
ANTIVIR2.VDF : 7.1.2.199 1008640 Bytes 22/03/2009 18:49:50
ANTIVIR3.VDF : 7.1.2.222 233984 Bytes 26/03/2009 18:49:56
Engineversion : 8.2.0.129
AEVDF.DLL : 8.1.1.0 106868 Bytes 27/01/2009 22:36:42
AESCRIPT.DLL : 8.1.1.70 369019 Bytes 26/03/2009 18:50:18
AESCN.DLL : 8.1.1.8 127346 Bytes 26/03/2009 18:50:14
AERDL.DLL : 8.1.1.3 438645 Bytes 29/10/2008 23:24:41
AEPACK.DLL : 8.1.3.11 397687 Bytes 26/03/2009 18:50:13
AEOFFICE.DLL : 8.1.0.36 196987 Bytes 27/02/2009 01:01:56
AEHEUR.DLL : 8.1.0.111 1679736 Bytes 26/03/2009 18:50:11
AEHELP.DLL : 8.1.2.2 119158 Bytes 27/02/2009 01:01:56
AEGEN.DLL : 8.1.1.31 340341 Bytes 26/03/2009 18:49:59
AEEMU.DLL : 8.1.0.9 393588 Bytes 09/10/2008 19:32:40
AECORE.DLL : 8.1.6.6 176501 Bytes 17/02/2009 19:22:44
AEBB.DLL : 8.1.0.3 53618 Bytes 09/10/2008 19:32:40
AVWINLL.DLL : 9.0.0.3 18177 Bytes 12/12/2008 13:47:59
AVPREF.DLL : 9.0.0.1 43777 Bytes 05/12/2008 15:32:15
AVREP.DLL : 8.0.0.3 155905 Bytes 20/01/2009 19:34:28
AVREG.DLL : 9.0.0.0 36609 Bytes 05/12/2008 15:32:09
AVARKT.DLL : 9.0.0.1 292609 Bytes 09/02/2009 12:52:24
AVEVTLOG.DLL : 9.0.0.7 167169 Bytes 30/01/2009 15:37:08
SQLITE3.DLL : 3.6.1.0 326401 Bytes 28/01/2009 20:03:49
SMTPLIB.DLL : 9.2.0.25 28417 Bytes 02/02/2009 13:21:33
NETNT.DLL : 9.0.0.0 11521 Bytes 05/12/2008 15:32:10
RCIMAGE.DLL : 9.0.0.21 2438401 Bytes 09/02/2009 16:45:45
RCTEXT.DLL : 9.0.35.0 87297 Bytes 11/03/2009 20:55:12

Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: C:\Program Files (x86)\Avira\AntiVir Desktop\sysscan.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:, D:, G:,
Process scan........................: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium
Deviating risk categories...........: +APPL,+GAME,+JOKE,+PCK,+SPR,

Start of the scan: March-26-09 15:05

Starting search for hidden objects.
The driver could not be initialized.


The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'splwow64.exe' - '0' Module(s) have been scanned
Scan process 'SnagitEditor.exe' - '1' Module(s) have been scanned
Scan process 'SearchFilterHost.exe' - '0' Module(s) have been scanned
Scan process 'SnagPriv.exe' - '1' Module(s) have been scanned
Scan process 'TscHelp.exe' - '1' Module(s) have been scanned
Scan process 'iPodService.exe' - '1' Module(s) have been scanned
Scan process 'FNPLicensingService.exe' - '1' Module(s) have been scanned
Scan process 'sidebar.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'jusched.exe' - '1' Module(s) have been scanned
Scan process 'PWRISOVM.EXE' - '1' Module(s) have been scanned
Scan process 'iTunesHelper.exe' - '1' Module(s) have been scanned
Scan process 'avgtray.exe' - '1' Module(s) have been scanned
Scan process 'tnbutil.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktop.exe' - '1' Module(s) have been scanned
Scan process 'FSM32.EXE' - '1' Module(s) have been scanned
Scan process 'WDBtnMgrUI.exe' - '0' Module(s) have been scanned
Scan process 'nmapp.exe' - '1' Module(s) have been scanned
Scan process 'msiexec.exe' - '0' Module(s) have been scanned
Scan process 'nmctxth.exe' - '1' Module(s) have been scanned
Scan process 'Acrotray.exe' - '1' Module(s) have been scanned
Scan process 'acrobat_sl.exe' - '1' Module(s) have been scanned
Scan process 'bgsmsnd.exe' - '1' Module(s) have been scanned
Scan process 'NeroMediaHome.exe' - '1' Module(s) have been scanned
Scan process 'TimounterMonitor.exe' - '1' Module(s) have been scanned
Scan process 'BrccMCtl.exe' - '1' Module(s) have been scanned
Scan process 'TrueImageMonitor.exe' - '1' Module(s) have been scanned
Scan process 'BrMfcWnd.exe' - '1' Module(s) have been scanned
Scan process 'dpupdchk.exe' - '0' Module(s) have been scanned
Scan process 'GoogleDesktop.exe' - '1' Module(s) have been scanned
Scan process 'WDBtnMgr.exe' - '1' Module(s) have been scanned
Scan process 'ehmsas.exe' - '0' Module(s) have been scanned
Scan process 'pptd40nt.exe' - '1' Module(s) have been scanned
Scan process 'wmpnetwk.exe' - '0' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'WmiPrvSE.exe' - '0' Module(s) have been scanned
Scan process 'SearchProtocolHost.exe' - '0' Module(s) have been scanned
Scan process 'unsecapp.exe' - '0' Module(s) have been scanned
Scan process 'wmpnscfg.exe' - '0' Module(s) have been scanned
Scan process 'Snagit32.exe' - '1' Module(s) have been scanned
Scan process 'DupeEliminatorTray.exe' - '1' Module(s) have been scanned
Scan process 'TeaTimer.exe' - '1' Module(s) have been scanned
Scan process 'ehtray.exe' - '0' Module(s) have been scanned
Scan process 'ISUSPM.exe' - '1' Module(s) have been scanned
Scan process 'GoogleUpdate.exe' - '1' Module(s) have been scanned
Scan process 'GoogleToolbarNotifier.exe' - '1' Module(s) have been scanned
Scan process 'sidebar.exe' - '1' Module(s) have been scanned
Scan process 'rundll32.exe' - '0' Module(s) have been scanned
Scan process 'PuranADT.exe' - '0' Module(s) have been scanned
Scan process 'itype.exe' - '0' Module(s) have been scanned
Scan process 'wmdc.exe' - '0' Module(s) have been scanned
Scan process 'schedhlp.exe' - '1' Module(s) have been scanned
Scan process 'MSASCui.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'taskeng.exe' - '0' Module(s) have been scanned
Scan process 'SDWinSec.exe' - '1' Module(s) have been scanned
Scan process 'nmsrvc.exe' - '1' Module(s) have been scanned
Scan process 'SearchIndexer.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'WDBtnMgrSvc.exe' - '0' Module(s) have been scanned
Scan process 'UpdateCenterService.exe' - '0' Module(s) have been scanned
Scan process 'retroclient.exe' - '1' Module(s) have been scanned
Scan process 'TrueImageTryStartService.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'RemotSvc.exe' - '1' Module(s) have been scanned
Scan process 'retrorun.exe' - '1' Module(s) have been scanned
Scan process 'PuranDefragS.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'IoctlSvc.exe' - '1' Module(s) have been scanned
Scan process 'nTuneService.exe' - '0' Module(s) have been scanned
Scan process 'aaCenter.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '0' Module(s) have been scanned
Scan process 'taskeng.exe' - '0' Module(s) have been scanned
Scan process 'dwm.exe' - '0' Module(s) have been scanned
Scan process 'taskeng.exe' - '0' Module(s) have been scanned
Scan process 'NMMediaServerService.exe' - '1' Module(s) have been scanned
Scan process 'avgnsa.exe' - '0' Module(s) have been scanned
Scan process 'avgrsa.exe' - '0' Module(s) have been scanned
Scan process 'NBService.exe' - '1' Module(s) have been scanned
Scan process 'mdm.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'mDNSResponder.exe' - '1' Module(s) have been scanned
Scan process 'avgwdsvc.exe' - '1' Module(s) have been scanned
Scan process 'AppleMobileDeviceService.exe' - '1' Module(s) have been scanned
Scan process 'schedul2.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'rundll32.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'SLsvc.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'audiodg.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'nvvsvc.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '0' Module(s) have been scanned
Scan process 'winlogon.exe' - '0' Module(s) have been scanned
Scan process 'lsm.exe' - '0' Module(s) have been scanned
Scan process 'lsass.exe' - '0' Module(s) have been scanned
Scan process 'services.exe' - '0' Module(s) have been scanned
Scan process 'wininit.exe' - '0' Module(s) have been scanned
Scan process 'csrss.exe' - '0' Module(s) have been scanned
Scan process 'csrss.exe' - '0' Module(s) have been scanned
Scan process 'smss.exe' - '0' Module(s) have been scanned
53 processes with 53 modules were scanned

Starting master boot sector scan:

Start scanning boot sectors:

Starting to scan executable files (registry).
The registry was scanned ( '55' files ).


Starting the file scan:

Begin scan in 'C:\' <C DRIVE>
C:\pagefile.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\Program Files (x86)\PstPassword\PstPassword.exe
[DETECTION] Contains recognition pattern of the SPR/PSW.WinPassViewer.M program
C:\Program Files (x86)\Thegrideon Software\Outlook Password\OutlookPass.exe
[DETECTION] Contains recognition pattern of the SPR/PassView.N program
Begin scan in 'D:\'
Begin scan in 'G:\' <BACKUP>

Beginning disinfection:
C:\Program Files (x86)\PstPassword\PstPassword.exe
[DETECTION] Contains recognition pattern of the SPR/PSW.WinPassViewer.M program
[NOTE] The file was moved to '4a400a10.qua'!
C:\Program Files (x86)\Thegrideon Software\Outlook Password\OutlookPass.exe
[DETECTION] Contains recognition pattern of the SPR/PassView.N program
[NOTE] The file was moved to '4a400a13.qua'!



End of the scan: March-26-09 18:02
Used time: 2:56:19 Hour(s)

The scan has been done completely.

79313 Scanned directories
1100100 Files were scanned
2 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
2 Files were moved to quarantine
0 Files were renamed
1 Files cannot be scanned
1100097 Files not concerned
8109 Archives were scanned
1 Warnings
3 Notes


The Virii remain in quarantine for now. Spybot unable to discover anything. Rogue Remover unable to find anything.With removal and restart after quarentine of Virri - still unable to start service - so the little devil is still out there. Would welcome any assistance please and above all ... thank you.

Drew









Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:13:00 PM, on 26/03/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18372)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ASUS\AASP\1.00.33\aaCenter.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\Drew Fenwick\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\DupeEliminator\DupeEliminatorTray.exe
C:\Program Files (x86)\TechSmith\Snagit 9\Snagit32.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avcenter.exe
C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe
C:\Windows\SysWOW64\WDBtnMgr.exe
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files (x86)\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files (x86)\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files (x86)\Nero\Nero MediaHome 4\NeroMediaHome.exe
C:\Windows\SysWOW64\bgsmsnd.exe
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe
C:\Program Files (x86)\Shaw Secure\Common\FSM32.EXE
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\AVG\AVG8\avgtray.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\PowerISO\PWRISOVM.EXE
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\TechSmith\Snagit 9\TSCHelp.exe
C:\Program Files (x86)\TechSmith\Snagit 9\SnagPriv.exe
C:\Program Files (x86)\TechSmith\Snagit 9\snagiteditor.exe
C:\Program Files (x86)\Mozilla Firefox 3.1 Beta 2\firefox.exe
C:\Program Files (x86)\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
C:\Windows\SysWOW64\notepad.exe
C:\Program Files (x86)\AVG\AVG8\avgui.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files (x86)\TechSmith\Snagit 9\SnagitBHO.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~2\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Tunebite_WebRipPlugin Class - {AA102584-3B97-47e7-B9BC-75D54C110A7D} - C:\Program Files (x86)\RapidSolution\Tunebite\plugins\IE\TB_WebRipIePlugin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: SYSTRAN Toolbar - {95daa571-4def-4a6d-97d8-98a346672a24} - mscoree.dll (file missing)
O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files (x86)\TechSmith\Snagit 9\SnagitIEAddin.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~2\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [BrMfcWnd] "C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe" /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] "C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe" /autorun
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files (x86)\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files (x86)\Nero\Nero BackItUp 4\NBKeyScan.exe"
O4 - HKLM\..\Run: [Nero MediaHome 4] "C:\Program Files (x86)\Nero\Nero MediaHome 4\NeroMediaHome.exe" /AUTORUN
O4 - HKLM\..\Run: [bgsmsnd.exe] C:\Windows\system32\bgsmsnd.exe
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Adobe_ID0EYTHM] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [WD Drive Manager] C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files (x86)\Shaw Secure\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files (x86)\Shaw Secure\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~2\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [PWRISOVM.EXE] "C:\Program Files (x86)\PowerISO\PWRISOVM.EXE"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\sidebar.exe
O4 - HKCU\..\Run: [swg] C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [NVIDIA nTune] C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneCmd.exe resetprofile
O4 - HKCU\..\Run: [Google Update] "C:\Users\Drew Fenwick\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files (x86)\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [SpeedItUpEX] C:\Program Files (x86)\Speeditup Free\SpeedItUp.exe -MINI
O4 - HKCU\..\Run: [WinUpdater] "C:\Program Files\winvi\update.exe" /background
O4 - HKCU\..\Run: [RegistryCleanFixMFC] C:\Program Files (x86)\RegistryCleanFix2008\RegistryCleaner2008.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-904243976-3926599226-4139118615-1002\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NeroMediaHomeUser.4')
O4 - HKUS\S-1-5-21-904243976-3926599226-4139118615-1002\..\Run: [Google Update] "C:\Users\Drew Fenwick\AppData\Local\Google\Update\GoogleUpdate.exe" /c (User 'NeroMediaHomeUser.4')
O4 - HKUS\S-1-5-21-904243976-3926599226-4139118615-1002\..\Run: [ISUSPM] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler (User 'NeroMediaHomeUser.4')
O4 - HKUS\S-1-5-21-904243976-3926599226-4139118615-1002\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe (User 'NeroMediaHomeUser.4')
O4 - HKUS\S-1-5-21-904243976-3926599226-4139118615-1002\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe (User 'NeroMediaHomeUser.4')
O4 - Startup: WD Anywhere Backup Launcher.lnk = ?
O4 - Global Startup: DupeEliminatorTray.lnk = C:\Program Files (x86)\DupeEliminator\DupeEliminatorTray.exe
O4 - Global Startup: Snagit 9.lnk = C:\Program Files (x86)\TechSmith\Snagit 9\Snagit32.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: SYSTRAN Lookup - res://C:\Program Files (x86)\SYSTRAN\6\\GUIres.dll/lookup.js
O8 - Extra context menu item: SYSTRAN Translate - res://C:\Program Files (x86)\SYSTRAN\6\\GUIres.dll/translate.js
O9 - Extra button: Parental... - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files (x86)\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files (x86)\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Parental... - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files (x86)\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/optimize2/pcpitstop2.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG8\avgpp.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Unknown owner - C:\Program Files (x86)\Avira\AntiVir PersonalEdition Classic\sched.exe (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Unknown owner - C:\Program Files (x86)\Avira\AntiVir PersonalEdition Classic\avguard.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: Nero MediaHome 4 Service (NeroMediaHomeService.4) - Nero AG - C:\Program Files (x86)\Nero\Nero MediaHome 4\NMMediaServerService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Program Files (x86)\Nero\Nero BackItUp 4\IoctlSvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PuranDefrag - Unknown owner - C:\Windows\system32\PuranDefragS.exe (file missing)
O23 - Service: Retrospect Launcher (RetroLauncher) - EMC Corporation - C:\Program Files (x86)\Retrospect\Retrospect 7.6\retrorun.exe
O23 - Service: Retrospect Client - EMC - C:\Program Files (x86)\Retrospect\Retrospect Client\RemotSvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files (x86)\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Update Center Service (UpdateCenterService) - NVIDIA - C:\Program Files (x86)\NVIDIA Corporation\System Update\UpdateCenterService.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: WD Drive Manager Service (WDBtnMgrSvc.exe) - WDC - C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 21365 bytes
Oberstfunster
Active Member
 
Posts: 1
Joined: March 26th, 2009, 7:09 pm
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Re: Anti Vir Service not starting - Vista 64 Bit Home Ed.

Unread postby NonSuch » March 26th, 2009, 8:05 pm

Hello,

I see from what you've posted, and from your HijackThis log, that your operating system is Windows Vista 64 Bit.

It is an unfortunate reality that the tools we use to analyze and remove malware will not work properly on 64 bit operating systems. Therefore, although some may appear to produce results, those results cannot be relied upon. Because of this limitation, it is almost impossible for us to correctly diagnose your problems. Additionally, any fixes we might attempt would carry the potential to do as much or more damage to your system as the malware that may be infecting it. At this time, we have no one available with the necessary experience with 64 bit systems that would be required in order to inspect your machine manually. So, I'm very sorry but we lack the ability to help you at this time. Most likely, you will find the same or similar circumstances at other help forums.

If your problem is malware related, your only options may be to either seek local, paid, professional assistance, or to reformat your hard drive and reinstall your Windows operating system. There is always the possibility that your problem is not malware related, therefore, you may want to consider posting for help at one of the general help forums to see if someone there might be able to assist you with your problem.

The following sites have help sections for non-malware related problems, e.g., software and/or hardware problems:

http://forums.whatthetech.com/forums.html
http://www.techsupportforum.com

For Dell computers, try:

http://en.community.dell.com/?~ck=ln&lnki=0&nav=true

We are sorry that we are unable to help at this time and wish you the best of luck in finding a solution to your problem.

As this issue involves a 64 bit system, and therefore falls outside the scope of this forum, this topic is now closed.

You can help support this site from this link :
Donations For Malware Removal
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NonSuch
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