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Computer Restarts randomly and when running AVG and MS Updat

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Computer Restarts randomly and when running AVG and MS Updat

Unread postby ellicottpesic » March 16th, 2009, 10:53 pm

Original Post on 3/2/2009: viewtopic.php?f=12&t=40418
Odd Dude Replied on 3/11/2009 with instructions. I was out of town and couldn't reply, so my post was closed.
In response to Odd Dude's request, I ran several scans and posted the results at: viewtopic.php?f=12&t=40912
My post was again closed because I had not run a new HijackThis scan. I ran that scan below. Please help? Thank you!




Logfile of HijackThis v1.99.1
Scan saved at 7:46:33 PM, on 3/16/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\WINDOWS\MXOALDR.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Shutterfly\Studio\BIN\SFlyStudio.exe
C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe
C:\Program Files\TiVo\Desktop\TiVoNotify.exe
C:\Program Files\TiVo\Desktop\TiVoServer.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe
C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\dllhost.exe
c:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\AVG\AVG8\aAvgApi.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ShutterflyStudio] C:\Program Files\Shutterfly\Studio\BIN\SFlyStudio.exe /trayonly
O4 - HKCU\..\Run: [TivoTransfer] "C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe" /service /registry /auto:TivoTransfer
O4 - HKCU\..\Run: [TivoNotify] "C:\Program Files\TiVo\Desktop\TiVoNotify.exe" /service /registry /auto:TivoNotify
O4 - HKCU\..\Run: [TivoServer] "C:\Program Files\TiVo\Desktop\TiVoServer.exe" /service /registry /auto:TivoServer
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: Palm Registration.lnk = C:\Program Files\palmOne\register.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates From HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) Quick Resume technology (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TiVo Beacon (TivoBeacon2) - Unknown owner - C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe" /service (file missing)
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Re: Computer Restarts randomly and when running AVG and MS Updat

Unread postby Odd dude » March 17th, 2009, 10:32 am

please post attach.txt from DDS
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Re: Computer Restarts randomly and when running AVG and MS Updat

Unread postby ellicottpesic » March 17th, 2009, 11:04 am

attach.txt is attached. do you need the other logs pasted again?

thanks!
You do not have the required permissions to view the files attached to this post.
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Re: Computer Restarts randomly and when running AVG and MS Updat

Unread postby Odd dude » March 17th, 2009, 11:16 am

Already seen them.

Everything looks OK to me. Do you want to research this further or do you think it may not be a malware issue?

Uninstall all Java versions you have installed and download and install the latest version from here. The site is a bit confusing; this is what you should do:
  • Scroll down to where it says Java Runtime Environment (JRE) 6 Update 12.
  • Click the Download button to the right.
  • Choose the correct Platform. Also, check the box that says I agree to the Java SE Runtime Environment 6 License Agreement.
  • Now, click Continue.
  • Click on the filename under Windows Offline Installation and save it to your desktop.
  • Now, close all other windows. Including Internet Explorer.
  • You can now install Java by double-clicking the executable you just downloaded.

Update your Adobe Reader
Your version of Adobe Reader is old and may contain security leaks. Please first uninstall the older version, then download and install the newest version from here.
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Re: Computer Restarts randomly and when running AVG and MS Updat

Unread postby ellicottpesic » March 18th, 2009, 10:09 am

I've done everything suggested by Odd Dude. No luck. The computer still restarts whenever I do any one of the followig: (1) try to install the Windows XP Service Pack 3 update, (2) run an AVG VirusScan, (3) run RegCure (but only when it gets to a certain point, (4) run DriverScanner (seems to shut down when trying to update the Nvidia drivers. Not sure where to go from here. Any suggestions?
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Re: Computer Restarts randomly and when running AVG and MS Updat

Unread postby Odd dude » March 18th, 2009, 10:23 am

Hmm....

Maybe they're stop errors but debugging may be turned off.

Reboot your computer and before the Windows logo appears, press F8. From the menu which should appear, pick disable automatic restart on system failure.

Then do one of those things which cause reboots and tell me if you get any error messages such as blue screen errors.

Also, I'd like to check the Event Viewer logs
By viewing the Event Viewer logs we could maybe find out what is wrong.
  • Go to Start
  • Click on Run
  • In the box, type eventvwr
  • Look at the System and Application log files and note any that are red
  • We need to know the Event ID and Source.

It doesn't look like this issue is malware related. If this turns up nothing, I'm afraid I'll have to refer you to a forum which can offer non-malware-related assistance.

Post next whether you got any error messages after disabling automatic restart on system failure and doing anything which normally causes your computer to reboot, and post any interesting Event Viewer logs.
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Re: Computer Restarts randomly and when running AVG and MS Updat

Unread postby ellicottpesic » March 19th, 2009, 10:46 am

Doing various scans (MS update XP service pack 3, AVG virus scan, driver scanner and reg cure) resulted in two blue screens. All identical except for the STOP numbers. Both blue screens said "Problem detected, windows shut down to prevent dmg. Check to see if adequate disc space. If driver identified, disable the driver or check with manuf for driver updates. Try changing video adapters" Then "check with hardware vendor for BIOS updates. Disable BIOS memory optins, such as caching or shadowing. If you need to use safe mode, ..." "STOP: 0X0000008E (0XC0000005, 0x806354EB, 0XA07F6BB4, 0X000000)" and on a later Blue Screen "STOP: 0X0000007E (0X80000003, 0X8052A848, 0XBACFBB9C, 0XBACFB898" then both Blue Screens said beg phys memory dump complete.

The Event Logs had various Red events, I listed the ones that happened last night primarily, but noted some Application Logs from before, including:

SYSTEM Log
3/18: DCOM 10010
3/18: Service Control Manager 7011
3/18: System Error 1003
3/18: System Control Manager 7034
3/18: DCOM 10005

APPLICATION Log
3/18: nview_info 1
3/18: Application Error 1001
3/18: Application Error 1000
2/26: Application Hang 1001
2/26: Application Hang 1002
2/26: COM+ 4689

Any thoughts?

I went to HP's web site and downloaded an updated BIOS driver. Still had the Blue Screen mentioning the BIOS issue. There's plenty of free disc space on the computer. Don't know how to disable or remove BIOS caching or shadowing. I have used DriverScanner to scan and update drivers. It updates all the out of date ones except when it gets to the Nvidia driver installation, it always shuts down/restarts, or when I disable shut down/restart, I get the Blue Screen.

Thank you!!!!!
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Re: Computer Restarts randomly and when running AVG and MS Updat

Unread postby Odd dude » March 19th, 2009, 11:05 am

Okay, this is helpful.

The error 0x8E likely means that some of your computer's RAM has gone bad.

I can't, unfortunately, help you with that, as this forum offers malware support only. For help with issues as these, see forums as www.bleepingcomputer.com

Would you like tips to prevent malware infections in the future?
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Re: Computer Restarts randomly and when running AVG and MS Updat

Unread postby ellicottpesic » March 19th, 2009, 11:13 am

thanks. i have avg antivirus. what else do you recommend to prevent malware infections?
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Re: Computer Restarts randomly and when running AVG and MS Updat

Unread postby Odd dude » March 19th, 2009, 11:22 am

This is what I usually post to people who are clean of malware:


  • Turn on Automatic Updates if you have not done so. It is MANDATORY to keep your Windows updated, otherwise you are vulnerable to exploits! To turn on Automatic Updates: click Start > Control Panel > Security Centre > Automatic Updates.

Below are optional items. They will increase your security, but are not really "needed". That said, I recommend following at least one of these tips.

  • Install WinPatrol from here. Instructions for use are here.

  • Install a custom hosts file. Let's say I have a directory of 640kb's worth of bad sites. Let's say I can make sure you will never be able to access those sites, so you will never get any infection from those sites. It's like blocking a site - without site blocking tools. How would you like to never be able to visit (a lot, but not all of the) malware-infected sites again? Well, now you can!
    First, we must disable a service, as Windows cannot work with a very large hosts file while that service is active. This will not affect anything else.
    The disabling routine:
    • Click Start, then Run
    • Copy and paste the following:
      Code: Select all
      sc config dnscache start= disabled
    • Click OK
    Next, you can download the custom hosts file from here. Installation instructions can be found there as well.
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Re: Computer Restarts randomly and when running AVG and MS Updat

Unread postby NonSuch » March 24th, 2009, 6:08 pm

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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