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Possible double trojan infection?

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Possible double trojan infection?

Unread postby charlie3801 » February 8th, 2009, 10:32 pm

symptoms:
SpySweeper found trojan-backdoor.progdav several times
Kaspersky 7 on line scan found WebToolbar.Win32.MyWebSearch

HijackThis log follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:12:37 PM, on 2/8/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] "C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe"
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [userinit] C:\WINDOWS\system32\twext.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [userinit] C:\WINDOWS\system32\twext.exe (User 'Default user')
O4 - Global Startup: Desktop Manager.lnk = C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsup ... rtutil.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004 ... scan53.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD5/JSCDL/ ... 586-jc.cab
O16 - DPF: {C7B05B62-C8D7-438C-840B-4994DAAA8EEE} - http://webpdp.gator.com/v3/download/pdp ... ainads.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} - https://www-secure.symantec.com/techsup ... veData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A10ED2C5-283C-4426-8919-9805635483EB}: NameServer = 208.67.222.222,208.67.222.220,68.87.73.242
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 9768 bytes


HELP PLEASE!
charlie3801
Active Member
 
Posts: 5
Joined: February 8th, 2009, 2:20 pm
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Re: Possible double trojan infection?

Unread postby davis » February 13th, 2009, 10:28 pm

Hi charlie3801,


Welcome to MRU. My name is davis. I will be helping you to fix your malware problems.
If your issues have been resolved or already received help elsewhere, then please let us know. If not, and still need help. Please follow the instructions in the following.
In the meantime, please refrain from making any changes to your computer. Please rescan your computer and post a new HJT log and an Uninstall List.

Make an Uninstall List

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button
5. Click on the Save list button
6. It will prompt you to save. Save this log in a convenient location. By default, it's named uninstall_list.txt.
7. Copy and paste the contents in your next reply and a fresh HJT log.

In your next reply, please post back:

1.New HJT log
2.Uninstall list Thanks.
User avatar
davis
Regular Member
 
Posts: 910
Joined: February 3rd, 2008, 4:48 am

Re: Possible double trojan infection?

Unread postby charlie3801 » February 14th, 2009, 12:50 pm

THANK YOU! As requested, here are the two new logs:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:43:04 AM, on 2/14/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqdstcp.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\notepad.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] "C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe"
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [userinit] C:\WINDOWS\system32\twext.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [userinit] C:\WINDOWS\system32\twext.exe (User 'Default user')
O4 - Global Startup: Desktop Manager.lnk = C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsup ... rtutil.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004 ... scan53.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD5/JSCDL/ ... 586-jc.cab
O16 - DPF: {C7B05B62-C8D7-438C-840B-4994DAAA8EEE} - http://webpdp.gator.com/v3/download/pdp ... ainads.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} - https://www-secure.symantec.com/techsup ... veData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A10ED2C5-283C-4426-8919-9805635483EB}: NameServer = 208.67.222.222,208.67.222.220,68.87.73.242
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 10099 bytes


Uninstall_list.txt:

Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player ActiveX
Adobe Reader 9
Adobe Shockwave Player 11
Adobe® Photoshop® Album Starter Edition 3.2
Apple Software Update
Ask Toolbar
Autodesk DWF Viewer 7
BCM V.92 56K Modem
BlackBerry Desktop Software 4.2.2
BlackBerry Desktop Software 4.2.2
Canon Camera Access Library
Canon Camera Support Core Library
Canon G.726 WMP-Decoder
Canon MovieEdit Task for ZoomBrowser EX
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC
Canon Utilities CameraWindow DC_DV 5 for ZoomBrowser EX
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities EOS Utility
Canon Utilities MyCamera
Canon Utilities MyCamera DC
Canon Utilities PhotoStitch
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Classic PhoneTools
Dell Modem-On-Hold
Dell Solution Center
DellSupport
Digital Line Detect
DVDSentry
Easy CD Creator 5 Basic
Fireplace Design Solutions v1.03
Google Earth
Greeting Card Creator 32
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB952287)
HP Photo and Imaging 1.0 - Scanjet 3500c Series
Intel(R) PRO Ethernet Adapter and Software
Intel(R) PROSet II
iTunes
Java(TM) 6 Update 11
Lotus Notes
MapSource
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Baseline Security Analyzer
Microsoft Interactive Training
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2002
Microsoft Money 2002 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office PowerPoint Viewer 2003
Microsoft Office XP Media Content
Microsoft Office XP Small Business
Modem Helper
Mozilla Firefox (1.5)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MUSICMATCH Jukebox
My Wal-Mart Digital Photo Center
NVIDIA Display Driver
NVIDIA Windows 2000/XP Display Drivers
OLYMPUS CAMEDIA Master 4.1
On-Screen Takeoff
Paint Shop Pro 7
PowerDVD
QuickTime
RealPlayer
Roxio Media Manager
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB960715)
Snapshot Viewer
Sound Blaster Live!
Spy Sweeper
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Viewpoint Media Player (Remove Only)
Virtual Earth 3D (Beta)
Windows Genuine Advantage v1.3.0254.0
Windows Imaging Component
Windows Media Format Runtime
Windows XP Service Pack 3

---------------------------------------
charlie3801
Active Member
 
Posts: 5
Joined: February 8th, 2009, 2:20 pm

Re: Possible double trojan infection?

Unread postby charlie3801 » February 14th, 2009, 12:54 pm

BTW... I have not asked for help on this anywhere other than here.

Thanks for your reply!

- Charlie
charlie3801
Active Member
 
Posts: 5
Joined: February 8th, 2009, 2:20 pm

Re: Possible double trojan infection?

Unread postby davis » February 17th, 2009, 1:14 pm

Hi charlie3801,


I'm afraid i have unpleasant news for you.
Your computer has multiple infections, including Backdoor. A Backdoor gives intruders complete control of your computer, logs your keystrokes, steal personal information, etc. This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can attempt to clean this machine but i can't guarantee that it will be 100% secure afterwards. If you still want to clean your system, then please follow all instructons and do the following:


Step1

I notice you have not any antivirus program installed in your system. it's somewhat suicidal in this digital world nowadays.
Please get ONE antivirus and install it. Restart the computer for changes to take effect and update your virus definitions.


AVG Free 8.0 for Windows
avast! 4 Home Edition
AntiVir Free Edition



Step2

I also notice there are some unwanted programs installed in your system. Those unwanted programs are sometimes malware related or potential hazard to your security. You're well advised to remove them.

Click Start > Settings > Control Panel.
In Control Panel, double-click Add or Remove Programs.
In Add or Remove Programs, highlight (If found)

Ask Toolbar
Viewpoint Media Player

and click on Change/Remove to remove it.


Step3

Please download Malwarebytes' Anti-Malware from Here or Here

  1. Double Click mbam-setup.exe to install the application.
  2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  3. If an update is found, it will download and install the latest version.
  4. Once the program has loaded, select "Perform Quick Scan", then click Scan.
  5. The scan may take some time to finish,so please be patient.
  6. When the scan is complete, click OK, then Show Results to view the results.
  7. Make sure that everything is checked, and click Remove Selected.
  8. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
  9. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.or you can find from here:
  10. C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  11. You can refer to this tutorial
Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.


Step4

Please print out and follow these instructions: "How to use SDFix".
  1. Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  2. When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  3. If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  4. Please copy and paste the contents of Report.txt in your next reply.
  5. Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.


Step5

  1. Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  2. Double click on RSIT.exe to run RSIT.
  3. Click Continue at the disclaimer screen.
  4. Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

In your next reply, please post back


1.MBAM log.
2.SDFix Report
3.RSIT log.txt and info.txt.
User avatar
davis
Regular Member
 
Posts: 910
Joined: February 3rd, 2008, 4:48 am

Re: Possible double trojan infection?

Unread postby charlie3801 » February 17th, 2009, 4:07 pm

Yikes! Thank you for your analysis. I will reformat and reload the PC tonight just to be sure it is clean. (I'm sending this reply from a different computer).

As for anti-virus, the infected machine has always run the enhanced version of SpySweeper that includes Webroot's anti-virus.

Anyway, I will blitz and reload it.

THANKS AGAIN!!!!!

- Charlie
charlie3801
Active Member
 
Posts: 5
Joined: February 8th, 2009, 2:20 pm

Re: Possible double trojan infection?

Unread postby davis » February 17th, 2009, 4:10 pm

:thumbright:
User avatar
davis
Regular Member
 
Posts: 910
Joined: February 3rd, 2008, 4:48 am

Re: Possible double trojan infection?

Unread postby NonSuch » February 18th, 2009, 2:31 pm

As this issue appears to be resolved, this topic is now closed.

You can help support this site from this link :
Donations For Malware Removal
User avatar
NonSuch
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Administrator
 
Posts: 27304
Joined: February 23rd, 2005, 7:08 am
Location: California
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