Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

no desktop?

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

no desktop?

Unread postby miguelvillafana » January 30th, 2009, 6:44 pm

Hi all,

My name's Miguel, and you guys helped me w/a virus issue on this desktop last year, and I greatly appreciate it.

However, I think my mom (who owns this computer) inadvertently downloaded a virus; I know because AVG initially popped up a warning, and my mom left it with the warning popup in place. When I saw it, I clicked on "heal", and moved on from there.

When I rebooted this machine to install an mp3 software, the desktop disappeared. What's strange is that when it ctrl-alt-delete, the task manager comes up, and I am manually able to open up just about anything (EXCEPT explorer.exe).

I ran a complete scan w/avg, and it posted 5 viruses. 3 were removed/quarantined, but it wasn't able to do anything w/the other two. They were .sys files within a sys32 folder...


Miguel V.
Regular Member
Posts: 126
Joined: January 5th, 2008, 8:01 pm
Register to Remove

Re: no desktop?

Unread postby NonSuch » January 30th, 2009, 11:08 pm

In order for us to help you it is necessary that you provide us with a HijackThis log. Please follow the guideline at the link below to start a new topic and post your HijackThis log.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
User avatar
Posts: 27257
Joined: February 23rd, 2005, 7:08 am
Location: California

  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 49 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware