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Got four malwares I can't get rid of.

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Re: Got four malwares I can't get rid of.

Unread postby motoman765 » January 25th, 2009, 12:35 am

There is some movie director, or something like that, that keeps popping up with an error and wanting to send an error report to Microsoft. Other than that I don't seem to have anymore issues with this computer. There are some things that load at startup that don't need to, and burn up some resources, but they are not malicious problems.
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Re: Got four malwares I can't get rid of.

Unread postby Shaba » January 25th, 2009, 5:55 am

Please give me further details about that movie director error.
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Re: Got four malwares I can't get rid of.

Unread postby motoman765 » January 26th, 2009, 1:53 am

It has not come up again recently, but I will get more details on it when it does. It usually seems to come up when I leave the computer alone for a while. Going back to work tomorrow the computer will sit still all day and it should most likely come up again where I can get some more info for you.
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Re: Got four malwares I can't get rid of.

Unread postby Shaba » January 26th, 2009, 5:34 am

OK, keep me informed :)
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Re: Got four malwares I can't get rid of.

Unread postby motoman765 » January 29th, 2009, 12:13 am

Well it still hasn't come back. Maybe it was just a fluke thing. Don't know what to say about that. It came up about three times during the malware removal, one right at the end after we did the move of the files. Now the only strange thing is that the screen saver stops randomly and it goes back to the desktop for the time that set for the screen saver delay and then it comes back up. Other wise ever thing seems fine. Any other suggestions for final clean ups of empty files and such?
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Re: Got four malwares I can't get rid of.

Unread postby Shaba » January 29th, 2009, 3:59 am

Yes, I will give them in a bit.

Have you tried changing screensaver and settings?
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Re: Got four malwares I can't get rid of.

Unread postby Shaba » January 31st, 2009, 5:39 am

As this seems to be resolved, I will give final instructions:

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:

1. Run Spybot-S&D in Advanced Mode.
2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
3. On the left hand side, Click on Tools
4. Then click on the Resident Icon in the List
5. Uncheck "Resident TeaTimer" and OK any prompts.
6. Restart your computer.

Open HijackThis, click do a system scan only and checkmark these:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) -  - (no file)
O2 - BHO: (no name) - 0@B4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
O2 - BHO: (no name) - orer - (no file)
O2 - BHO: (no name) - rsion - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.8.0\ViewBarBHO.dll (file missing)
O2 - BHO: (no name) - @J - (no file)
O2 - BHO: (no name) - °?78D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - à?49E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -

Close all windows including browser and press fix checked.

Looking over your log, it seems you don't have any evidence of a third party firewall.

As the term conveys, a firewall is an extra layer of security installed onto computers, which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

1) Comodo (Uncheck during installation "Install COMODO Antivirus (Recommended)"!, "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage")
2) Online Armor
3) PC Tools
4) Sunbelt/Kerio
5) ZoneAlarm (uncheck ZoneAlarm Spy Blocker during installation if you choose this one)

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.

Next we remove all used tools.

Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows XP System Restore Guide

Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your AntiVirus Software and keep your other programs up-to-date Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
    You can use one of these sites to check if any updates are needed for your pc.
    Secunia Software Inspector
    F-secure Health Check
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

    Malwarebytes' Anti-Malware Setup Guide

    Malwarebytes' Anti-Malware Scanning Guide

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean! :)
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Re: Got four malwares I can't get rid of.

Unread postby Shaba » January 31st, 2009, 12:55 pm

motoman765 this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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