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Can't install McAfee Viruscan/Firewall.

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Can't install McAfee Viruscan/Firewall.

Unread postby baraldi » January 11th, 2009, 3:15 pm

I´m trying to install McAfee Viruscan/Personal Firewall but the install process never finalize. I´m usin AVG antivirus in this machine.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:48:16, on 11/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Arquivos de programas\Synaptics\SynTP\SynTPEnh.exe
C:\ARQUIV~1\LAUNCH~1\QtZgAcer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Arquivos de programas\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Messenger\msmsgs.exe
C:\Arquivos de programas\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\ARQUIV~1\AVG\AVG8\avgwdsvc.exe
C:\Arquivos de programas\Java\jre6\bin\jqs.exe
C:\Arquivos de programas\Arquivos comuns\Nero\Nero BackItUp 4\NBService.exe
C:\WINDOWS\system32\nvsvc32.exe
c:\Arquivos de programas\Arquivos comuns\Protexis\License Service\PsiService_2.exe
C:\ARQUIV~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\svchost.exe
C:\Arquivos de programas\HP\Digital Imaging\bin\hpqSTE08.exe
C:\ARQUIV~1\AVG\AVG8\avgemc.exe
C:\Arquivos de programas\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Arquivos de programas\AVG\AVG8\avgtray.exe
C:\Arquivos de programas\Mozilla Firefox\firefox.exe
C:\Arquivos de programas\Java\jre6\bin\java.exe
C:\Arquivos de programas\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Arquivos de programas\AVG\AVG8\avgssie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Arquivos de programas\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Arquivos de programas\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Arquivos de programas\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [BroadcomWireless] C:\Arquivos de programas\Broadcom\Wireless\Utility\WlanUtil.exe
O4 - HKLM\..\Run: [AzMixerSel] C:\Arquivos de programas\Realtek\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Arquivos de programas\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LManager] C:\ARQUIV~1\LAUNCH~1\QtZgAcer.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Arquivos de programas\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\ARQUIV~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Arquivos de programas\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Arquivos de programas\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {DB6BF2CD-4F59-4F1C-AA9C-D08C0B61A931} (GbpDistObj Class) - https://imagem.caixa.gov.br/cab/gbpdist.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Arquivos de programas\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Arquivos de programas\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: GbPluginCef - C:\Arquivos de programas\GbPlugin\gbiehcef.dll (file missing)
O23 - Service: McAfee Application Installer Cleanup (0320851231697493) (0320851231697493mcinstcleanup) - McAfee, Inc. - C:\DOCUME~1\MARTAR~1\CONFIG~1\Temp\032085~1.EXE
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\ARQUIV~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\ARQUIV~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Arquivos de programas\Arquivos comuns\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Arquivos de programas\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Arquivos de programas\Java\jre6\bin\jqs.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Arquivos de programas\Arquivos comuns\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Arquivos de programas\Arquivos comuns\Protexis\License Service\PsiService_2.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Unknown owner - C:\Arquivos de programas\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe (file missing)

--
End of file - 7505 bytes
baraldi
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Posts: 2
Joined: January 11th, 2009, 2:58 pm
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Re: Can't install McAfee Viruscan/Firewall.

Unread postby Elrond » January 21st, 2009, 11:15 am

Sorry for the delay. If you still need help please post a new HijackThis log.
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Elrond
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Posts: 8818
Joined: February 17th, 2005, 9:14 pm
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Re: Can't install McAfee Viruscan/Firewall.

Unread postby baraldi » January 21st, 2009, 2:17 pm

Ok, man.... I´d format my pc... and now viruscan is ok, but... there is a frequent msg error now, about a "Exredr.exe"

Follow the new hijack:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:16:27, on 21/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Arquivos de programas\Microsoft Office\Office12\GrooveMonitor.exe
C:\Arquivos de programas\LogMeIn\x86\LogMeInSystray.exe
C:\WINDOWS\system32\UWLANSTA.EXE
C:\WINDOWS\vsnpstd.exe
C:\Arquivos de programas\LogMeIn\x86\LMIGuardian.exe
C:\Arquivos de programas\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Arquivos de programas\Skype\Phone\Skype.exe
C:\Arquivos de programas\Messenger\msmsgs.exe
C:\Arquivos de programas\Adobe\Adobe Bridge CS4\Bridge.exe
C:\Arquivos de programas\Windows Live\Messenger\msnmsgr.exe
C:\Arquivos de programas\Mozilla Thunderbird\thunderbird.exe
C:\xampp\mysql\bin\winmysqladmin.exe
c:\xampp\apache\bin\apache.exe
C:\Arquivos de programas\Bonjour\mDNSResponder.exe
C:\Arquivos de programas\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Arquivos de programas\LogMeIn\x86\RaMaint.exe
C:\xampp\apache\bin\apache.exe
C:\Arquivos de programas\LogMeIn\x86\LogMeIn.exe
C:\Arquivos de programas\LogMeIn\x86\LMIGuardian.exe
C:\Arquivos de programas\McAfee\SiteAdvisor\McSACore.exe
C:\ARQUIV~1\McAfee\MSC\mcmscsvc.exe
c:\arquivos de programas\arquivos comuns\mcafee\mna\mcnasvc.exe
c:\ARQUIV~1\ARQUIV~1\mcafee\mcproxy\mcproxy.exe
C:\ARQUIV~1\McAfee\VIRUSS~1\mcshield.exe
C:\Arquivos de programas\McAfee\MPF\MPFSrv.exe
C:\xampp\mysql\bin\mysqld-nt.exe
C:\Arquivos de programas\Arquivos comuns\Nero\Nero BackItUp 4\NBService.exe
c:\Arquivos de programas\Arquivos comuns\Protexis\License Service\PsiService_2.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Arquivos de programas\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\System32\svchost.exe
C:\ARQUIV~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Arquivos de programas\Windows Live\Messenger\usnsvc.exe
C:\Arquivos de programas\Adobe\Adobe Dreamweaver CS4\Dreamweaver.exe
C:\Arquivos de programas\Arquivos comuns\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Arquivos de programas\Mozilla Firefox\firefox.exe
C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe
C:\Arquivos de programas\Bradbury\TopStyle3\TopStyle3.exe
C:\Arquivos de programas\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://br.search.yahoo.com/search?fr=mcafee&p=%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Arquivos comuns\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Arquivos de programas\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Arquivos de programas\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\ARQUIV~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Auxiliar de Conexão do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Arquivos de programas\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Arquivos de programas\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\ARQUIV~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Arquivos de programas\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O3 - Toolbar: Babylon - {965B54B0-71E0-4611-8DE7-F73FA0B20E26} - C:\Arquivos de programas\Babylon\Babylon Toolbar\BabylonIEToolBar.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Arquivos de programas\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\ARQUIV~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Arquivos de programas\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Arquivos de programas\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Arquivos de programas\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [UWLANSTA.EXE] UWLANSTA.EXE START
O4 - HKLM\..\Run: [AVWLPSTA.EXE] AVWLPSTA.EXE
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Arquivos de programas\Arquivos comuns\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [snpstd] C:\WINDOWS\vsnpstd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Babylon Client] C:\Arquivos de programas\Babylon\Babylon-Pro\Babylon.exe -AutoStart
O4 - HKLM\..\Run: [mcagent_exe] "C:\Arquivos de programas\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Arquivos de programas\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Skype] "C:\Arquivos de programas\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Arquivos de programas\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AdobeBridge] "C:\Arquivos de programas\Adobe\Adobe Bridge CS4\Bridge.exe" -stealth
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Arquivos de programas\Alcohol Soft\Alcohol 120\axcmd.exe" /automount
O4 - HKCU\..\Run: [msnmsgr] "C:\Arquivos de programas\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Mozilla Thunderbird.lnk = C:\Arquivos de programas\Mozilla Thunderbird\thunderbird.exe
O4 - Startup: WinMySQLadmin.lnk = C:\xampp\mysql\bin\winmysqladmin.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Sothink SWF Catcher - C:\Arquivos de programas\Arquivos comuns\SourceTec\SWF Catcher\InternetExplorer.htm
O8 - Extra context menu item: Translate with &Babylon - res://C:\Arquivos de programas\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/Translate.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Incluir no Blog - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Arquivos de programas\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Incluir no Blog no Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Arquivos de programas\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\ARQUIV~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\ARQUIV~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Arquivos de programas\Arquivos comuns\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra 'Tools' menuitem: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Arquivos de programas\Arquivos comuns\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O16 - DPF: {6F7864F9-DB33-11D3-8166-0060B0F885E6} (VSPTA Class) - https://wwws.banestes.com.br/lh/VSApps/vspta3.cab
O16 - DPF: {DB6BF2CD-4F59-4F1C-AA9C-D08C0B61A931} (GbpDistObj Class) - https://www14.bancobrasil.com.br/plugin/GbpDist.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Arquivos de programas\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\ARQUIV~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\ARQUIV~1\ARQUIV~1\Skype\SKYPE4~1.DLL
O23 - Service: Apache2.2 - Apache Software Foundation - c:\xampp\apache\bin\apache.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Arquivos de programas\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Arquivos de programas\Arquivos comuns\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Arquivos de programas\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Arquivos de programas\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Arquivos de programas\LogMeIn\x86\LogMeIn.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Arquivos de programas\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\ARQUIV~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\arquivos de programas\arquivos comuns\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\ARQUIV~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\ARQUIV~1\ARQUIV~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\ARQUIV~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\ARQUIV~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Arquivos de programas\McAfee\MPF\MPFSrv.exe
O23 - Service: mysql - Unknown owner - C:\xampp\mysql\bin\mysqld-nt.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Arquivos de programas\Arquivos comuns\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Arquivos de programas\Arquivos comuns\Protexis\License Service\PsiService_2.exe
O23 - Service: RXNQOW - Unknown owner - C:\DOCUME~1\Wagner.WB\CONFIG~1\Temp\RXNQOW.exe (file missing)
O23 - Service: Audio Service (STacSV) - Unknown owner - c:\arquivos de programas\idt\ecsxpv_5762_010208\wdm\STacSV.exe (file missing)
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Arquivos de programas\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: XAMPP Service (XAMPP) - Unknown owner - C:\xampp\service.exe

--
End of file - 15105 bytes
baraldi
Active Member
 
Posts: 2
Joined: January 11th, 2009, 2:58 pm

Re: Can't install McAfee Viruscan/Firewall.

Unread postby Elrond » January 22nd, 2009, 2:51 pm

Hi Baraldi.

I'm Elrond and I'll be glad to help you with your computer problems.

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please only use this topic for your replies on this problem. Do not start another thread.
Please note that the fixes we will use are specific to your problems on this computer and should only be used for this problem on this computer.
These things need to be properly researched and a complete fix for many malware problems can take some time and be spread over a number of posts, so please be patient and try to see it through to the end.

Before we start: Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

In light of this it would be wise for you to back up any files and folders that you don't want to lose before we start.

Please observe these rules while we work:
  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • REMEMBER, ABSENCE OF SYMPTOMS DOES NOT MEAN THE INFECTION IS ALL GONE.
If you can do these things, everything should go smoothly.
  • Please note that you should have Administrator rights to perform the fixes. (XP accounts are Administrator by default) Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting, but continue with the fix.Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.
It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.



Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.
If you think you have similar problems, please post a log in the HJT forum and wait for help.



Please note that I will be off line for about 26 hours (sundown Friday until nightfall Saturday my local time) every week.


End of preliminaries. What follows is related to analyzing what is on your computer and cleaning it up.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


Am I correct in understanding that you have reformatted the computer?
Please let me know what the exact error message that you get says.
Do you have any other problems except the error message. That file is probably missing and there is a reference to it somewhere in the registry.

Once I know this I will decide how to proceed.
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Elrond
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Posts: 8818
Joined: February 17th, 2005, 9:14 pm
Location: Jerusalem

Re: Can't install McAfee Viruscan/Firewall.

Unread postby Elrond » January 24th, 2009, 6:37 pm

There is a service that looks very odd and I want to be sure if it is dangerous. Therefore please

I'd like you to check (a file/some files) for Viruses.
C:\DOCUME~1\Wagner.WB\CONFIG~1\Temp\RXNQOW.exe

  • Copy/Paste the first file on the list into the white Upload a file box.
  • Click Send/Submit, and the file will upload to VirusTotal/Jotti, where it will be scanned by several anti-virus programmes.
  • After a while, a window will open, with details of what the scans found.
  • Note details of any viruses found.

Please post the results in this thread. It looks like your computer still could be infected.
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Elrond
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Posts: 8818
Joined: February 17th, 2005, 9:14 pm
Location: Jerusalem

Re: Can't install McAfee Viruscan/Firewall.

Unread postby NonSuch » January 29th, 2009, 8:48 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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NonSuch
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Joined: February 23rd, 2005, 7:08 am
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