i want to remove every trace of VONGO forever!!!!!!!!!!!!!!!

[flashh4]

Hi planetshapers, please follow the rest of my instructions above and i'll get back to you on this below;

Click Start >> Run copy and paste this:
dir c:\*.* /L /A /B /S|Find "userinit.exe" >> "%userprofile%\desktop\look.txt"

Post the contents of look.txt. for me.

Oh, i know all about that information on vongo.

Answer my Questions in above post, please.

Please post what i asked for in last post >

Thanks
Chuck

[planetshapers]

i chose to install the "windows" platform of Java Runtime Environment (JRE) 6 Update 11. is this right?
then, it shows several optional files.

i chose to install the first one on the page called Windows Offline Installation
jre-6u11-windows-i586-p.exe

i hope that is right?

[planetshapers]

ok. here is the logfile after i rebooted....and did the hijack this thing:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:15:32 PM, on 1/4/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\TUProgSt.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... &pf=laptop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [Reminder] C:\Windows\CREATOR\Remind_XP.exe
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')
O4 - Startup: userinit.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: TuneUp Program Statistics Service (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\WINDOWS\System32\TUProgSt.exe

--
End of file - 8466 bytes

[planetshapers]

i tried the start>run thing. but it wont work. it says its spelled wrong and shows an error.

[flashh4]

Hi, ok i'll look over the rest of your post and get back to you later.
Did you try and delete this line with HJT as posted above ??

O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')

Chuck

[planetshapers]

yes. i try to delete that vongo try #4 line. but it comes right back!!!

[flashh4]

Hi planetshapers, ok thanks for the info.

Now try this;
Click Start >> Run copy and paste this:

cmd /c dir c:\*.* /L /A /B /S|Find "userinit.exe" >> "%userprofile%\desktop\look.txt"

Post the contents of look.txt. for me.

Thanks
Chuck

[planetshapers]

ok. that worked. but the screen was black...nothing inside it!

[flashh4]

Hi planetshapers, yes, then it installs a notepad text on your desktop, copy and paste that here.

Chuck

[planetshapers]

i saw an icon that said configuration settings and i think its a notepad. this is what it says......

[DeleteOnCopy]
Owner=jjc
Personalized=5
PersonalizedName=My Documents

[planetshapers]

here is another one i found on another account:

[.ShellClassInfo]
LocalizedResourceName=@shell32.dll,-21785

[flashh4]

Hi planetshapers, after a discussion with my teachers who check our fixes, we have desided that this "Vongo"
is a "Major" screwup by the software peddlers HP/Macrovision/Sonic/Vongo and can not fully be removed. So i appologize
for my statement that this can be removed. We won't be able to Uninstall Vongo cleanly in the normal way.
If I owned the machine, I would retrieve all my data files off the machine, and insist that HP provide a method for me to Reformat and Reinstall a fresh Windows Operating System.

With that said here is a set of instructions that may be helpful.
If you want to try it at your own risk.
http://www.techsupportforum.com/microso ... tware.html

Another possibility is if you have the original recovery partition you may be able to recover to the machine's original state, and Uninstall both Vongo and Sonic before the machine downloads any updates.
This would have to be worked with HP tech support.

We can probably find some or most of those registry entries and kill them, but we cannot be certain what will happen with the Sonic application, or that something else will not break.

But you are clean of infections. And Vongo is not an infection. I wish i could be of more help but we gave it our best shot.

===================

Congratulation you are clean !!!

You may remove RSIT and RSIT.exe from your desktop and the files.

This is a good time to clear your existing system restore points and establish a new clean restore point:

* Go to Start > All Programs > Accessories > System Tools > System Restore
* Select Create a restore point then Next, type a name like All Clean, press the Create button. Once it's finished, press Close.
* Next, go to Start > Run and type in cleanmgr and press OK.
* Select the More options tab.
* Choose the option to clean up system restore and OK it.

This will remove all restore points except the new one you just created.


Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

• Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
  
  You can find instructions on how to enable and re-enable system restore here:
  
  Windows XP System Restore Guide
  
  
  Re-enable system restore with instructions from tutorial above
  
  
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
    
  • Change the Download unsigned ActiveX controls to Disable
    
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
    
  • Change the Installation of desktop items to Prompt
    
  • Change the Launching programs and files in an IFRAME to Prompt
    
  • Change the Navigate sub-frames across different domains to Prompt
    
  • When all these settings have been made, click on the OK button.
    
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
  
  
  • Update your AntiVirus Software and keep your other programs up-to-date
    Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
    You can use one of these sites to check if any updates are needed for your pc.
    Secunia Software Inspector
    F-secure Health Check
    
    
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://update.microsoft.com/windowsupda ... ankspage=5 regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    
    
  • Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:
    
    Malwarebytes' Anti-Malware Setup Guide
    
    Malwarebytes' Anti-Malware Scanning Guide
    
    
  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    
    A tutorial on installing & using this product can be found here:
    
    Using SpywareBlaster to protect your computer from Spyware and Malware
    
    
  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
  Follow this list and your potential for being infected again will reduce dramatically.
  
  Here are some additional utilities that will enhance your safety
  
  
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!

Let me know if you have read this and if no other problems we can archive this topic.


Thanks
Chuck

[planetshapers]

well. i have sent the laptop to HP a million times. they promise to fix it. but when its returned to me...it still has vongo. and now..they say..they cant fix it. what can i do? hire a lawyer?

but what if i bought windows xp on ebay? and wiped this computer clean...and installed a fresh basic windows xp pro with a key? would that eliminate vongo?
could i download the sonic driver then? or get the software from sonic?

and, how do i delete the f-11 recovery software stuff..and can i put the windows xp pro that i bought into the f-11? how can i do this?

[flashh4]

Hi planetshapers, i talked with my teacher some more and here are some sites that offer tech support. Please visit one or all and see if they can offer you some help.

Good System/Hardware Help Forums
GeekstoGo here: http://www.geekstogo.com/forum/Windows-XP-2000-2003-NT-f5.html
or
Computer Trouble here: http://forum.computertrouble.co.uk/index.php
or
TechSupportGuy here : http://forums.techguy.org/21-windows-nt-2000-xp/

WhatTheTech Support forum: http://forums.whatthetech.com/forums.ht ... ca80c783e7

All may require you to register free before posting for help.



If he could ever get the PC back to its original "as purchased" condition, you should remove Vongo BEFORE connecting to the internet the first time. That way the broken set of files from the update would never get installed there. Possibly the F11 option he refers to can restore the original C: drive image.
My best advise is to head over to one of these forums for some serious tech support.

With that said, i wish you luck getting it back to its original state.
I am going to have this topic closed because i can't offer any more help on this matter and i can help those that are infected.

Thanks
Chuck

[NonSuch]

Planetshapers,

We are very sorry we were unable to resolve the Vongo issue for you.

As it was HP that got you into this mess, it would seem that they could at least provide you with an installation disk for Windows XP. Failing that, you may also be able to purchase a disk from a reliable online vendor like Amazon.com, NewEgg.com or TigerDirect.com. I, personally, would be very reluctant to purchase an operating system via eBay as it's very possible you may end up with an invalid copy, or one without a legitimate product key. In which case, it would be completely useless.

If you are able to buy a full version of Windows XP, not an upgrade, then reformat your computer, deleting all partitions, then do a clean installation of the operating system, Vongo will not survive.

Interactive instructions for a clean installation (everything wiped out) of XP Professional and XP Home versions can be found here:

http://www.winsupersite.com/showcase/wi ... _clean.asp

You would very likely need to purchase new Sonic software, or a similar software.

Your other option would be to take the system to a trusted local computer repair shop and have the job done for you there. Make sure that they understand you expect to pay for and receive a valid Windows installation disk and a valid retail product key.

Best of luck to you.

As this issue now falls outside the scope of this forum, this topic is now closed.

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