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Malwarebytes' Anti-Malware freezes after 21 seconds of scan

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Malwarebytes' Anti-Malware freezes after 21 seconds of scan

Unread postby embeytas » December 27th, 2008, 2:49 pm

Looking to see if malware is stopping the running of

Malwarebytes' Anti-Malware (freezes after 21 seconds of scanning)
and possibly stopping microsoft updates from installing (down loads updates but gets stuck installing updates)

The following is the Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:56:47 PM, on 12/27/2008
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
c:\program files\timbuktu pro\tb2launch.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
C:\Program Files\UltraVNC\WinVNC.exe
c:\program files\timbuktu pro\tb2pro.exe
c:\program files\timbuktu pro\TNOTIFY.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\program files\timbuktu pro\tb2logon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Common Files\efax\Dllcmd32.exe
C:\Program Files\TRENDnet\TEW-424UB\WlanCU.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Discover deskshop Browser Helper Object - {8DB3D69D-DA5E-4165-B781-72A761790672} - C:\WINNT\system32\BhoDshop.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HP Network Registry Agent] C:\WINNT\System32\hpnra.exe
O4 - HKLM\..\Run: [TLogonPath] "c:\program files\timbuktu pro\tb2logon.exe"
O4 - HKLM\..\Run: [BACKLOG] C:\Program Files\Norton SystemWorks\Norton Utilities\BACKLOG.EXE C:\Program Files\Navnt\navnt.isu
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\UltraVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Secure Online Account Numbers] C:\PROGRA~1\Discover\SOAN\SOAN.exe /dontopenmycards
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKUS\.DEFAULT\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'Default user')
O4 - Global Startup: eFax.com Tray Menu.lnk = C:\Program Files\Common Files\efax\HotTray.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\Common Files\efax\Dllcmd32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Wireless Configuration Utility HW.14.lnk = C:\Program Files\TRENDnet\TEW-424UB\WlanCU.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra button: Secure Online Account Numbers - {F74E75A5-96BF-40ef-A1C8-88EAEBB82AB6} - C:\PROGRA~1\Discover\SOAN\SOAN.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/house ... hcImpl.cab
O16 - DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} (Scanner.SysScanner) - http://i.dell.com/images/global/js/scan ... ProExe.cab
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/v7/ ... 0076831383
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 9045658321
O16 - DPF: {A7B17C34-D894-11D3-AE37-0050DA39FE5C} (WebClientInstall Class) - https://mweb/magicweb/bin/WebClientInstall.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = meridia.org
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = meridia.org
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = meridia.org
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Tb2 Launch (Tb2Launch) - Netopia, Inc. - c:\program files\timbuktu pro\tb2launch.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
O23 - Service: VNC Server (winvnc) - UltraVNC - C:\Program Files\UltraVNC\WinVNC.exe

End of file - 8622 bytes
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Re: Malwarebytes' Anti-Malware freezes after 21 seconds of scan

Unread postby Axephilic » January 10th, 2009, 1:37 pm

Hello and sorry about the delay,

Welcome to the Malware Removal Forums! My name is Adam and I will be assisting you with getting the malware off of your computer. Please observe the following points before we start:
  1. If at any point you don't understand something, please let me know and I will be glad to expain or go more into depth for you. :)
  2. I am still in training, so my responses may take more time than usual because all of my posts must be checked by an expert or teacher.
    Also, please remember, I am a volunteer and I have a personal life. I go to school full time, have a part time job, and I do sports. A lot of this takes a lot of time.
  3. Please keep all of your replys in this topic/thread and do not make a new topic/thread, thanks!
  4. Please stick with this, don't stop responding because the symptoms are gone, the infection could still be there. Keep replying to my posts until I give you the All Clean message. ;)
  5. If you don't reply within five days after my last instructions this topic will be closed. If you will not be able to reply within five days please tell me so the topic will not be closed.
  6. Please do not run other tools to remove the malware unless I ask you to until I give you the all clean. They will just mess up my fixes and make things more complicated, not fix the problem.

If you still need help, please do the following:

Make an Uninstall List

Next, please make an uninstall list using HijackThis.
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.

Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply. Please also include a new HijackThis log.

If you have not replied within 5 days, then I will assume that you no longer need help and this topic will be closed.

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Location: Wisconsin, US

Re: Malwarebytes' Anti-Malware freezes after 21 seconds of scan

Unread postby NonSuch » January 17th, 2009, 1:53 am

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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