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Fraud Trojan-Spy files found; on the verge of wiping my hd

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Re: Fraud Trojan-Spy files found; on the verge of wiping my hd

Unread postby John B. » January 3rd, 2009, 6:54 pm

Hi Annie,

Forgot about dial-up again ;)

Take a look here (forget about WLAN, just read LAN):
http://compnetworking.about.com/cs/wire ... dialup.htm

As you can see you will need an external modem if you are not working with ICS.

Please let me know.

Regards,
John.
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Re: Fraud Trojan-Spy files found; on the verge of wiping my hd

Unread postby EtchaSketch » January 5th, 2009, 1:26 am

Hi John,

My Windows SP3 download is complete :) (whew... dial-up is such a joy!). I still have the preliminary steps to take before I install it.

I'm not sure what my timing will be, as tomorrow I'm starting what may be a busy week.

Thank you for the information on setting up networks. It's on my agenda to look closely at routers and their capabilities, then make some decisions about how to go about changing my LAN setup.

I'll keep you posted as I make progress with SP3.

Cheers,
Annie
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Re: Fraud Trojan-Spy files found; on the verge of wiping my hd

Unread postby John B. » January 5th, 2009, 11:20 am

Hi,

It's on my agenda

Hehe, I know how it feels to have a lot of things you still want to read up on but you just never get to actually doing it ;)

Please let me know if your GUI problems are solved after installing SP3. Will keep this topic open for a week without reply :)

Regards,
John.
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Re: Fraud Trojan-Spy files found; on the verge of wiping my hd

Unread postby EtchaSketch » January 7th, 2009, 8:04 am

Hi John!

Very, very good news. My GUI is fixed! My GUI is fixed! ( :lol: I said that to someone who is not familiar with the term, and oh dear, did I get a strange look! )

So, I can now see the Internet Properties security settings options - AND I have not even installed SP3 yet.

What I DID do is wake up yesterday morning thoroughly miffed with problems I vaguely associate with Zone Alarm. So I just bit the bullet and uninstalled it. :hmph: In case you haven't encountered this, and/or find a need for it, here are a set of excellent and very thorough instructions for a complete Zone Alarm uninstall: http://forum.zonelabs.org/zonelabs/board/message?board.id=AllowAccess&message.id=103

I installed Online Armor and so far, I like it a lot - MUCH more intuitive and informative interface and MUCH lighter on resources. :)

After that, those security settings fields appeared normally, and I'm noticing other things change/improve. For instance, I can see the animation of the smilies on this forum - I didn't realize they hadn't been loading completely before. (Hope I didn't use a stupid one earlier in this thread! :tongue: )

So, I'm very pleased!

Where do we go from here?

Cheers,
Annie


P.S. I still intend to install SP3; I'm still working on backing up and sorting out files.
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Re: Fraud Trojan-Spy files found; on the verge of wiping my hd

Unread postby John B. » January 7th, 2009, 12:36 pm

Hi Annie,

Very good news :D

In case you haven't encountered this, and/or find a need for it, here are a set of excellent and very thorough instructions for a complete Zone Alarm uninstall: http://forum.zonelabs.org/zonelabs/boar ... age.id=103

Thanks a lot, looks good. And did you use ERUNT to back up before running the regfix? ;)

After that, those security settings fields appeared normally, and I'm noticing other things change/improve. For instance, I can see the animation of the smilies on this forum - I didn't realize they hadn't been loading completely before. (Hope I didn't use a stupid one earlier in this thread!

Hehe, that is why you did not understand all those jokes.... Just kidding.

Where do we go from here?

How about this. This is my normal post for when you are clear - which you now are - or seem to be.
Please advise of any problems you still have. If you think you're clean please give one more reply so that I can archive this topic.

Now that you are clean, I got some tips & tricks for you to keep your computer clean and secure. The first few (like removing dangerous tools and Windows Update) have to be done, the others are optional (beginning with Spybot S &D).

It may seem like your system will be too much protected with all these things installed, but a lot of programs aren't running always on the background so don't slow down your computer. Please take a look at the following things:
  • Uninstall tools - The following will not only uninstall ComboFix but also clean up some other dangerous tools and backups, clean up the System Restore points and hide the system files.
    • Go to Start
    • Click on Run
    • Type ComboFix /u (Note: This command is case sensitive.)
    After doing that with ComboFix, do this with OTCleanIt to remove the tools not removed by ComboFix.
    • Download OTCleanIt from http://download.bleepingcomputer.com/ol ... leanIt.exe to your desktop.
    • Click the OTCleanIt icon on your desktop.
    • Click the CleanUp button.
    • If you get any pop ups asking if it is OK let the program proceed.
    • At the end the program will ask to let it reboot the computer. Let it do so.
    You may delete any logs left on the desktop.

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialise and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

  • Visit Microsoft's Update Site Frequently - It is important that you visit http://update.microsoft.com/ regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install WinPatrol - As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You can download it from this website:
    WinPatrol
    The developer is a well-known man in the MalWare Removal business. If you really like WinPatrol think about upgrading to the PLUS version. It will give you additional features and you will only have to pay once, for your whole malware-free life.

  • Install MVPS HOSTS - This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
    For information on how to download and install, please read this tutorial here:
    WinHelp2002
    Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

  • Use an alternative Internet Browser - Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead:
    Firefox << Most used, I use this one myself.
    Opera

  • Bookmark general cleanup link - It could be that your computer is becoming slower and slower. This is not always the cause of malware. Most of the times it's malware when you're computer is suddenly getting slow or doing strange. When the slowdown increases slowly, check (so now bookmark) this link for tips & tricks:
    What to do if your Computer's running slowly

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Stand Up and Be Counted!
Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints called Malware Complaints. Please register there first! Then follow the instructions here:
http://images.malwarecomplaints.info/We ... general=on

>> Here << you can see how you can help us.

May your God go with you..

John.
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Re: Fraud Trojan-Spy files found; on the verge of wiping my hd

Unread postby EtchaSketch » January 8th, 2009, 6:00 pm

Hi John,

Regarding Zone Alarm Uninstall:
...And did you use ERUNT to back up before running the regfix? ;)
<gasp!> No, :oops: I didn't, but certainly should have. You're so right. That step is missing from those instructions! If I share that procedure with anyone, I'll be sure to add the highly-recommended registry backup.



I'm in the process of following your last set of instructions. My machine is squeaky clean, running stable and fast again.

We're all clear! :thumbright:



It's been a pleasure working with you, John, and I have learned a lot. I really appreciate the time and skill you devote to helping people.

May your God go with you.
Thank you ~ and may yours always remain with you.

Be Well

Annie
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Re: Fraud Trojan-Spy files found; on the verge of wiping my hd

Unread postby NonSuch » January 9th, 2009, 3:21 am

As this issue is resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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