Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

CA Security Suite wont remove Unpdoor H Trojan

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: CA Security Suite wont remove Unpdoor H Trojan

Unread postby chryssi2001 » January 4th, 2009, 6:17 am

Hello Peter_41,

Ok, let use the big guns.

All protections programs must be disabled before you run Combofix.

I want you also to disable any additional program you have running on start-up like:
Software Informer

And any other program which is not needed to run on start-up, so we prevent Combofix to run on your pc.

It might be a good idea if you get rid of some of those programs, as they are too much for a pc, and it's overloaded with un-necessary programs.
Download and run Combofix
This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper

Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.
When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a fresh HijackThis log.

If you need help, see this link:
User avatar
MRU Teacher Emeritus
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away
Register to Remove

Re: CA Security Suite wont remove Unpdoor H Trojan

Unread postby Peter_41 » January 4th, 2009, 7:15 am

Success!!! (There's always a lot to be said for the big guns.....)
Thanks for your help on this - its been interesting, to say the least.

ComboFix 09-01-02.01 - Peter 2009-01-04 21:56:17.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1415 [GMT 11:00]
Running from: c:\documents and settings\Peter\My Documents\My FireFox Downloads\ComboFix.exe
AV: CA Anti-Virus *On-access scanning enabled* (Updated)
FW: CA Personal Firewall *enabled*
* Created a new restore point

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

c:\documents and settings\Peter\Application Data\inst.exe
c:\windows\Downloaded Program Files\setup.inf

((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))


((((((((((((((((((((((((( Files Created from 2008-12-04 to 2009-01-04 )))))))))))))))))))))))))))))))

2009-01-04 17:32 . 2009-01-04 22:02 <DIR> d-------- C:\installation
2009-01-04 12:40 . 2009-01-04 12:44 <DIR> d-------- c:\documents and settings\Peter\Pavark
2009-01-03 11:45 . 2009-01-03 11:45 <DIR> d-------- c:\program files\Malwarebytes' Anti-Malware
2009-01-03 11:45 . 2009-01-03 11:45 <DIR> d-------- c:\documents and settings\Peter\Application Data\Malwarebytes
2009-01-03 11:45 . 2009-01-03 11:45 <DIR> d-------- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-01-03 11:45 . 2008-12-03 19:52 38,496 --a------ c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-03 11:45 . 2008-12-03 19:52 15,504 --a------ c:\windows\system32\drivers\mbam.sys
2009-01-03 11:25 . 2009-01-03 11:25 410,984 --a------ c:\windows\system32\deploytk.dll
2008-12-30 11:41 . 2006-11-29 13:06 3,426,072 --a------ c:\windows\system32\d3dx9_32.dll
2008-12-30 11:41 . 2006-12-08 12:02 251,672 --a------ c:\windows\system32\xactengine2_5.dll
2008-12-30 11:41 . 2006-11-15 11:38 15,128 --a------ c:\windows\system32\x3daudio1_1.dll
2008-12-30 11:33 . 2008-12-30 11:33 <DIR> d-------- c:\program files\Sierra Entertainment
2008-12-29 13:55 . 2008-12-29 13:55 1,508 --a------ c:\windows\DNAPrinters.ini
2008-12-23 16:49 . 2008-12-23 16:49 64 --a------ c:\windows\wininit.ini
2008-12-21 17:28 . 2008-12-21 17:28 <DIR> d-------- c:\program files\GameSpy Arcade
2008-12-21 12:03 . 2008-12-21 12:03 <DIR> d-------- c:\documents and settings\Peter\Application Data\Ethereal
2008-12-21 12:01 . 2008-12-21 12:02 <DIR> d-------- c:\program files\WinPcap
2008-12-21 12:01 . 2009-01-04 13:28 <DIR> d-------- c:\program files\AirSnare
2008-12-21 11:48 . 2008-12-21 11:48 <DIR> d-------- c:\program files\Trend Micro
2008-12-15 15:05 . 2008-12-15 15:05 <DIR> d-------- c:\program files\Software by Design
2008-12-15 15:05 . 2005-05-22 16:00 90,112 --------- c:\windows\SDUnInst.exe
2008-12-15 15:04 . 1999-12-17 10:13 49,664 --a------ c:\windows\unvise32.exe
2008-12-15 13:20 . 2008-12-15 13:20 <DIR> d-------- c:\program files\Marvell
2008-12-15 10:58 . 2004-05-20 19:47 258,560 --a------ c:\windows\system32\drivers\MRV8KA51.sys
2008-12-15 10:58 . 2002-09-09 21:01 61,440 --a------ c:\windows\system32\ASUSW32N50.dll
2008-12-15 10:58 . 2002-09-09 19:54 16,269 --a------ c:\windows\system32\ASNDIS5.sys
2008-12-15 10:58 . 2001-04-16 05:48 15,577 --a------ c:\windows\system32\ASNDIS3.vxd
2008-12-11 16:07 . 2008-10-23 23:36 286,720 -----c--- c:\windows\system32\dllcache\gdi32.dll

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2009-01-04 10:58 --------- d-----w c:\documents and settings\Peter\Application Data\Free Download Manager
2009-01-04 10:53 --------- d-----w c:\documents and settings\Peter\Application Data\CallingID
2009-01-04 10:43 --------- d-----w c:\documents and settings\Peter\Application Data\HPAppData
2009-01-04 02:31 --------- d-----w c:\documents and settings\Peter\Application Data\U3
2009-01-04 02:29 --------- d-----w c:\program files\Java
2008-12-30 00:33 --------- d--h--w c:\program files\InstallShield Installation Information
2008-12-23 01:22 --------- d-----w c:\documents and settings\Peter\Application Data\System Tweaker
2008-12-20 23:24 --------- d-----w c:\program files\Ashampoo
2008-12-20 23:06 --------- d-----w c:\program files\Password Solutions
2008-12-16 03:34 --------- d-----w c:\documents and settings\Peter\Application Data\Vso
2008-12-16 03:32 --------- d-----w c:\documents and settings\All Users\Application Data\1Click DVD Copy Pro
2008-12-15 02:24 --------- d-----w c:\program files\ASUS
2008-12-15 01:32 --------- d-----w c:\program files\LimeWire
2008-12-08 06:15 --------- d-----w c:\program files\Free Download Manager
2008-12-03 01:43 --------- d-----w c:\program files\Sierra
2008-11-30 21:45 --------- d-----w c:\documents and settings\All Users\Application Data\CA
2008-11-28 00:18 --------- d-----w c:\program files\Pandora Recovery
2008-11-27 02:50 --------- d-----w c:\program files\BlackBox Password Manager
2008-11-26 06:16 880,560 ----a-w c:\windows\system32\drivers\vetefile.sys
2008-11-26 06:16 108,368 ----a-w c:\windows\system32\drivers\veteboot.sys
2008-11-26 06:13 --------- d-----w c:\program files\ISSThirdParty
2008-11-26 06:12 2,732,032 ----a-w c:\windows\system32\win32cpr.dll
2008-11-26 06:12 1,568,870 ----a-w c:\windows\system32\winsflt.dll
2008-11-26 03:08 --------- d-----w c:\documents and settings\Peter\Application Data\GetRightToGo
2008-11-25 22:36 --------- d-----w c:\program files\Common Files\Scanner
2008-11-23 02:49 --------- d-----w c:\documents and settings\Peter\Application Data\LimeWire
2008-11-20 22:15 18,816 ----a-w c:\windows\system32\drivers\dvd43llh.sys
2008-11-20 22:15 --------- d-----w c:\program files\dvd43
2008-11-16 08:53 --------- d-----w c:\program files\FMS
2008-11-12 22:06 --------- d-----w c:\program files\My Company Name
2008-11-11 02:10 --------- d-----w c:\program files\2BrightSparks
2008-11-11 02:04 --------- d-----w c:\program files\TaskSwitchXP
2008-11-11 00:28 --------- d-----w c:\documents and settings\Peter\Application Data\Password Solutions
2008-11-10 23:58 --------- d-----w c:\program files\MSECache
2008-11-10 23:48 --------- d-----w c:\program files\www.freewordexcelpassword.com
2008-11-10 23:26 --------- d-----w c:\program files\Zem Soft
2008-11-10 23:25 --------- d-----w c:\program files\Realtek AC97
2008-11-10 23:21 --------- d-----w c:\documents and settings\All Users\Application Data\DriverScanner
2008-11-10 22:55 --------- d-----w c:\program files\BELKIN
2008-11-09 22:13 --------- d-----w c:\documents and settings\Peter\Application Data\Telstra
2008-11-07 09:41 1,254,640 ----a-w c:\windows\system32\cfgmig32.dll
2008-11-07 05:38 84,496 ----a-w c:\windows\system32\KemXML.dll
2008-11-07 05:38 170,512 ----a-w c:\windows\system32\kemutb.dll
2008-11-07 05:38 145,936 ----a-w c:\windows\system32\KemUtil.dll
2008-11-07 05:38 117,264 ----a-w c:\windows\system32\KemWnd.dll
2008-11-07 05:37 301,656 ----a-w c:\windows\system32\BtCoreIf.dll
2008-11-03 03:04 43,520 ----a-w c:\windows\system32\CmdLineExt03.dll
2008-11-01 08:06 99,568 ----a-w c:\windows\system32\isafeif.dll
2008-11-01 08:06 99,568 ----a-w c:\windows\system32\isafeif(3).dll
2008-11-01 08:06 83,256 ----a-w c:\windows\system32\vetredir.dll
2008-11-01 08:06 83,256 ----a-w c:\windows\system32\vetredir(3).dll
2008-11-01 08:06 111,856 ----a-w c:\windows\system32\isafprod.dll
2008-10-31 04:57 264,696 ----a-w c:\windows\system32\UmxSbxw.dll
2008-10-31 04:57 113,144 ----a-w c:\windows\system32\UmxSbxExw.dll
2008-10-23 12:36 286,720 ----a-w c:\windows\system32\gdi32.dll
2008-10-20 23:14 8 ----a-w c:\documents and settings\Peter\Application Data\usb.dat.bin
2008-10-16 20:38 826,368 ----a-w c:\windows\system32\wininet.dll
2008-10-16 03:13 202,776 ----a-w c:\windows\system32\wuweb.dll
2008-10-16 03:13 1,809,944 ----a-w c:\windows\system32\wuaueng.dll
2008-10-16 03:12 561,688 ----a-w c:\windows\system32\wuapi.dll
2008-10-16 03:12 323,608 ----a-w c:\windows\system32\wucltui.dll
2008-10-16 03:09 92,696 ----a-w c:\windows\system32\cdm.dll
2008-10-16 03:09 51,224 ----a-w c:\windows\system32\wuauclt.exe
2008-10-16 03:09 43,544 ----a-w c:\windows\system32\wups2.dll
2008-10-16 03:08 34,328 ----a-w c:\windows\system32\wups.dll
2008-10-16 03:06 268,648 ----a-w c:\windows\system32\mucltui.dll
2008-10-16 03:06 208,744 ----a-w c:\windows\system32\muweb.dll
2008-10-13 03:25 399,096 ----a-w c:\windows\A8VESE10.zip
2008-10-10 03:46 69,632 ----a-w c:\windows\KHALMNPR.Exe
2008-09-26 05:19 47,360 ----a-w c:\documents and settings\Peter\Application Data\pcouffin.sys
2008-09-21 09:53 28,160 ----a-w c:\documents and settings\Peter\poxy4.exe
2008-09-21 02:14 32,768 --sha-w c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008092120080922\index.dat

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

"OnlineTextBuddy"="c:\program files\Telstra\OnlineTextBuddy\OnlineTextBuddy.exe" [2005-04-07 839680]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"PhotoShow Deluxe Media Manager"="c:\progra~1\Ahead\NEROPH~2\data\Xtras\mssysmgr.exe" [2005-02-26 212992]
"Free Download Manager"="c:\program files\Free Download Manager\fdm.exe" [2008-05-20 2474031]
"TaskSwitchXP"="c:\program files\TaskSwitchXP\TaskSwitchXP.exe" [2006-08-05 62976]

"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-09-17 13574144]
"DefragTaskBar"="c:\program files\Ashampoo\Ashampoo Magical Defrag 2\bin\defragTaskBar.exe" [2007-01-12 168120]
"Media Codec Update Service"="c:\program files\Essentials Codec Pack\update.exe" [2007-04-09 303104]
"cctray"="c:\program files\CA\CA Internet Security Suite\casc.exe" [2008-11-07 349424]
"cafw"="c:\program files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe" [2008-11-09 1504496]
"capfasem"="c:\program files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe" [2008-11-09 632048]
"capfupgrade"="c:\program files\CA\CA Internet Security Suite\CA Personal Firewall\capfupgrade.exe" [2008-11-09 668912]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-10-14 49152]
"hpqSRMon"="c:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2008-08-20 150016]
"NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648]
"dvd43"="c:\program files\dvd43\dvd43_tray.exe" [2008-11-17 827904]
"CAVRID"="c:\program files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe" [2008-11-01 271600]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-09-17 86016]
"dvHighMem"="c:\windows\cfgmng32.exe" [2008-09-07 11333632]
"CAPPActiveProtection"="c:\program files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe" [2008-11-04 324848]
"CaPPcl"="c:\program files\CA\CA Internet Security Suite\CA Anti-Spyware\CAAntiSpyware.exe" [2008-11-04 570608]
"Launch Ai Booster"="c:\program files\ASUS\Ai Booster\OverClk.exe" [2005-06-16 3627520]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-01-03 136600]
"nwiz"="nwiz.exe" [2008-09-17 c:\windows\system32\nwiz.exe]
"Kernel and Hardware Abstraction Layer"="KHALMNPR.EXE" [2008-10-10 c:\windows\KHALMNPR.Exe]
"Logitech Hardware Abstraction Layer"="KHALMNPR.EXE" [2008-10-10 c:\windows\KHALMNPR.Exe]
"SoundMan"="SOUNDMAN.EXE" [2007-04-16 c:\windows\soundman.exe]
"notepad.exe"="notepad.exe" [2008-04-14 c:\windows\system32\notepad.exe]

"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-03-22 39264]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2007-10-14 214360]
Logitech SetPoint.lnk - c:\program files\Logitech\SetPoint\SetPoint.exe [2008-12-15 809488]
Service Manager.lnk - c:\program files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe [2005-05-03 81920]
ULWCFPVLF.lnk - c:\installation\ULWCFPVLF.EXE [2009-01-04 326144]

"HideShutdownScripts"= 0 (0x0)

"NoResolveTrack"= 1 (0x1)
"NoFileAssociate"= 0 (0x0)
"EnableShellExecuteHooks"= 1 (0x1)

"MaxRecentDocs"= 99 (0x63)

"{1869181A-9F50-4FCF-8BFF-1B8588ECB85C}"= "c:\program files\CA\CA Internet Security Suite\CA Website Inspector\LinkAdvisor\CIDLinkAdvisor.dll" [2008-09-16 1377720]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\LBTWlgn]
2008-11-07 16:41 72208 c:\program files\Common Files\Logitech\Bluetooth\LBTWLgn.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\PFW]
2007-06-06 16:46 79368 c:\windows\system32\UmxWNP.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"vidc.asv2"= asusasv2.dll


[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\CA Personal Firewall]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ComputerAssociatesAntiVirus]

"EnableFirewall"= 0 (0x0)

"c:\\Documents and Settings\\Peter\\poxy4.exe"=poxy4.exe
"poxy4.exe"= poxy4.exe:BNDMSS
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Logitech\\Logitech Harmony Remote Software 7\\HarmonyRemote.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpiscnapp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\Electronic Arts\\Crytek\\Crysis\\Bin32\\Crysis.exe"=
"c:\\Program Files\\Electronic Arts\\Crytek\\Crysis\\Bin32\\CrysisDedicatedServer.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqpse.exe"=
"c:\\Program Files\\Common Files\\HP\\Digital Imaging\\bin\\hpqPhotoCrm.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqsudi.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqpsapp.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\Password Solutions\\Office Password Recovery PRO\\OfficePasswordRecoveryPRO.exe"=
"c:\\Program Files\\Sierra\\FEAR\\FEAR.exe"=
"c:\\Program Files\\Sierra\\FEAR\\FEARMP.exe"=
"c:\\Program Files\\Sierra\\FEAR\\FEARXP\\FEARXP.exe"=
"c:\\Program Files\\Sierra Entertainment\\FEAR Perseus Mandate\\FEARXP2.exe"=

R0 KmxStart;KmxStart;c:\windows\system32\drivers\KmxStart.sys [2008-10-21 107000]
R1 KmxAgent;KmxAgent;c:\windows\system32\drivers\KmxAgent.sys [2008-08-06 72184]
R1 KmxFile;KmxFile;c:\windows\system32\drivers\KmxFile.sys [2008-08-25 52728]
R1 KmxFw;KmxFw;c:\windows\system32\drivers\KmxFw.sys [2008-10-07 115704]
R3 KmxCfg;KmxCfg;c:\windows\system32\drivers\KmxCfg.sys [2008-10-21 203768]
R3 PPCtlPriv;PPCtlPriv;c:\program files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe [2008-11-26 222448]
R4 ccSchedulerSVC;CA Common Scheduler Service;c:\program files\CA\CA Internet Security Suite\ccschedulersvc.exe [2008-11-25 128240]
R4 KmxCF;KmxCF;c:\windows\system32\drivers\KmxCF.sys [2008-10-28 143864]
R4 KmxSbx;KmxSbx;c:\windows\system32\drivers\KmxSbx.sys [2008-07-30 58872]
R4 UmxAgent;HIPS Event Manager;c:\program files\CA\SharedComponents\HIPSEngine\UmxAgent.exe [2008-09-10 1141240]
R4 UmxCfg;HIPS Configuration Interpreter;c:\program files\CA\SharedComponents\HIPSEngine\UmxCfg.exe [2008-10-21 801272]
R4 UmxPol;HIPS Policy Manager;c:\program files\CA\SharedComponents\HIPSEngine\UmxPol.exe [2008-09-02 289272]
R4 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [2006-11-03 13592]
R4 WinSvchostManager;WinSock Svchost Manager;c:\windows\system32\svcprs32.exe [2008-11-26 823296]
S3 Video3D;ASUS Video3D Service;c:\windows\system32\Drivers\Video3D32.sys --> c:\windows\system32\Drivers\Video3D32.sys [?]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc

\Shell\AutoRun\command - H:\LaunchU3.exe -a

\Shell\AutoRun\command - G:\LaunchU3.exe -a
Contents of the 'Scheduled Tasks' folder

2009-01-04 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 20:20]
- - - - ORPHANS REMOVED - - - -

WebBrowser-{8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - (no file)
HKCU-Run-Software Informer - c:\program files\Software Informer\softinfo.exe
HKCU-Run-fsm - (no file)

------- Supplementary Scan -------
uStart Page = hxxp://www.news.com.au/adelaidenow/
IE: Download all with Free Download Manager - file://c:\program files\Free Download Manager\dlall.htm
IE: Download selected with Free Download Manager - file://c:\program files\Free Download Manager\dlselected.htm
IE: Download video with Free Download Manager - file://c:\program files\Free Download Manager\dlfvideo.htm
IE: Download with Free Download Manager - file://c:\program files\Free Download Manager\dllink.htm
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
IE: { - c:\program files\Messenger\msmsgs.exe
LSP: c:\windows\system32\winsflt.dll
LSP: c:\windows\system32\VetRedir.dll

c:\windows\Downloaded Program Files\sysreqlab3.dll - O16 -: {1E54D648-B804-468d-BC78-4AFFED8E262E}
hxxp://www.nvidia.com/content/DriverDow ... eqlab3.cab
c:\windows\Downloaded Program Files\SysReqLab3.osd

c:\windows\Downloaded Program Files\ppctl.dll - c:\windows\Downloaded Program Files\caScanner.ocx
O16 -: {E6BB2089-163F-466B-812A-748096614DFD}
c:\windows\Downloaded Program Files\Scanner.inf
FF - ProfilePath - c:\documents and settings\Peter\Application Data\Mozilla\Firefox\Profiles\ycac8qay.default\
FF - prefs.js: browser.startup.homepage - hxxp://mildura.yourguide.com.au/|http:/ ... elaidenow/
FF - component: c:\documents and settings\Peter\Application Data\Mozilla\Firefox\Profiles\ycac8qay.default\extensions\{D02B1E87-A8C6-433f-9B5C-2CEC4A072736}\components\susfox3.dll
FF - component: c:\program files\CA\CA Internet Security Suite\CA Website Inspector\LinkAdvisor\Firefox\components\CallingIDLinkAdvisorGecko.dll
FF - component: c:\program files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\Firefox\components\CIDDomFx3.dll
FF - component: c:\program files\Free Download Manager\Firefox\Extension\components\vmsfdmff.dll

FF - user.js: network.prefetch-next - true
FF - user.js: nglayout.initialpaint.delay - 50
FF - user.js: layout.spellcheckDefault - 2
FF - user.js: browser.urlbar.autoFill - true
FF - user.js: browser.search.openintab - true
FF - user.js: browser.tabs.closeButtons - 1
FF - user.js: browser.tabs.opentabfor.middleclick - true
FF - user.js: browser.tabs.tabMinWidth - 100
FF - user.js: browser.urlbar.hideGoButton - false


catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-04 22:01:56
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

c:\windows\system32\svchost(3).exe:ext.exe 25088 bytes executable

scan completed successfully
hidden files: 1

--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\S-1-5-21-2025429265-436374069-1417001333-1003\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*NULL*]
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(812)
c:\program files\common files\logitech\bluetooth\LBTWlgn.dll
c:\program files\common files\logitech\bluetooth\LBTServ.dll
c:\program files\CA\SharedComponents\PPRT\bin\CACheck.dll
c:\program files\CA\SharedComponents\PPRT\bin\CAHook.dll
c:\program files\CA\SharedComponents\PPRT\bin\CAServer.dll

- - - - - - - > 'lsass.exe'(868)
------------------------ Other Running Processes ------------------------
c:\program files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
c:\program files\Ashampoo\Ashampoo Magical Defrag 2\bin\aDefragService.exe
c:\program files\CA\CA Internet Security Suite\CA Anti-Virus\isafe.exe
c:\program files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
c:\program files\CA\CA Internet Security Suite\CA Anti-Virus\vetmsg.exe
c:\program files\Ashampoo\Ashampoo Magical Defrag 2\bin\defragActivityMonitor.exe
c:\program files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
c:\program files\CA\CA Internet Security Suite\ccprovsp.exe
c:\program files\Common Files\Logishrd\KHAL2\KHALMNPR.exe
c:\program files\HP\Digital Imaging\bin\hpqste08.exe
c:\program files\HP\Digital Imaging\bin\hpqbam08.exe
Completion time: 2009-01-04 22:04:48 - machine was rebooted
ComboFix-quarantined-files.txt 2009-01-04 11:04:42

Pre-Run: 93,580,402,688 bytes free
Post-Run: 93,626,122,240 bytes free

[boot loader]
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect /usepmtimer

374 --- E O F --- 2009-01-01 22:03:05

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:05:59 PM, on 4/01/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\Ashampoo\Ashampoo Magical Defrag 2\bin\aDefragService.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\Program Files\Ashampoo\Ashampoo Magical Defrag 2\bin\defragActivityMonitor.exe
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
C:\Program Files\Ashampoo\Ashampoo Magical Defrag 2\bin\defragTaskBar.exe
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
C:\Program Files\ASUS\Ai Booster\OverClk.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Telstra\OnlineTextBuddy\OnlineTextBuddy.exe
C:\Program Files\Free Download Manager\fdm.exe
C:\Program Files\TaskSwitchXP\TaskSwitchXP.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.news.com.au/adelaidenow/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://oca.microsoft.com/resredir.aspx? ... 010100.2.0
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [DefragTaskBar] "C:\Program Files\Ashampoo\Ashampoo Magical Defrag 2\bin\defragTaskBar.exe"
O4 - HKLM\..\Run: [Media Codec Update Service] C:\Program Files\Essentials Codec Pack\update.exe -silent
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\casc.exe"
O4 - HKLM\..\Run: [cafw] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl
O4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
O4 - HKLM\..\Run: [capfupgrade] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfupgrade.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [dvHighMem] C:\WINDOWS\cfgmng32.exe
O4 - HKLM\..\Run: [CAPPActiveProtection] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe"
O4 - HKLM\..\Run: [CaPPcl] C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAAntiSpyware.exe /scan /startup
O4 - HKLM\..\Run: [Launch Ai Booster] "C:\Program Files\ASUS\Ai Booster\OverClk.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [notepad.exe] notepad.exe
O4 - HKCU\..\Run: [OnlineTextBuddy] C:\Program Files\Telstra\OnlineTextBuddy\OnlineTextBuddy.exe /quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\NEROPH~2\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [Free Download Manager] "C:\Program Files\Free Download Manager\fdm.exe" -autorun
O4 - HKCU\..\Run: [TaskSwitchXP] C:\Program Files\TaskSwitchXP\TaskSwitchXP.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Active CPU.lnk = C:\Program Files\Active CPU\acpu.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O4 - Global Startup: ULWCFPVLF.lnk = C:\installation\ULWCFPVLF.EXE
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDow ... eqlab3.cab
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www.ca.com/au/securityadvisor/pe ... stscan.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 1962064187
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 1972240281
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/i ... ection.cab
O16 - DPF: {E6BB2089-163F-466B-812A-748096614DFD} (CAScanner Control) -
O23 - Service: AshampooDefragService - - C:\Program Files\Ashampoo\Ashampoo Magical Defrag 2\bin\aDefragService.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: CA Common Scheduler Service (ccSchedulerSVC) - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
O23 - Service: WinSock Svchost Manager (WinSvchostManager) - Unknown owner - C:\WINDOWS\system32\svcprs32.exe

End of file - 13014 bytes
Active Member
Posts: 10
Joined: December 20th, 2008, 8:37 pm

Re: CA Security Suite wont remove Unpdoor H Trojan

Unread postby chryssi2001 » January 4th, 2009, 1:37 pm

Hello Peter_41

Ok, let use the big guns.

All protection programs must be disabled before you run Combofix.

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

I explained at the start of my previous post that all protection programs should be disabled, and there was another warning in my Combofix instructions, see both above.
Despite both warnings your Combofix report shows that both your Anti-Virus and firewall were running the same time Combofix run.

AV: CA Anti-Virus *On-access scanning enabled* (Updated)
FW: CA Personal Firewall *enabled*

I'm afraid I have unpleasant news for you.

Your computer has multiple infections, including a backdoor. A backdoor gives intruders complete control of your computer, logs your keystrokes, steal personal information, etc.
This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

More information here

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

IF this computer has been used for any kind of important data, my best recommendation is to Disconnect from Internet, Re-Format the entire drive and re-install your Operating system and Applications.

The Decision Whether to ReFormat or Not should be based on:
  • The use of the computer - this is the primary factor in the decision whether to re-format and re-install, or just disinfect.
  • The variety of malware - this influences the decision on whether to re-format and re-install, or just disinfect. IN THIS CASE we have a backdoor, the worst kind.
If the Computer has been used for any important data, you are strongly advised to do the following, immediately:
  • Disconnect the infected computer from the internet and from any networked computers until the computer can be cleaned.
  • Back up all important data on the machine. Do not back up any Applications (programs). Those should be re-installed from the original source CDs or websites.
  • If you have ever used this computer for shopping, banking, or any transactions relating to your financial well being:
    Call all of your banks, credit card companies, and financial institutions, informing them that you may be a victim of identity theft, and to put a watch on your accounts or change all your account numbers.
  • From a clean computer, change ALL your online passwords -- for ISP login, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups you belong to.
  • DO NOT change passwords or do any transactions while using the infected computer because the attacker will get the new password and transaction information.
  • Take any other steps you think appropriate for an attempted identity theft.
A useful link which explains how to ReFormat and Re-Install, is here: http://www.dslreports.com/faq/10063

Your best option is to reformat this pc.

Please make sure that you know what to do before beginning the operation.

Here are a few links that propably help.
You can Print all these information, so you have them handy.

Reformatting Windows XP by wng_z3r0
When should I re-format? How should I reinstall?
Windows XP Clean install

Then there are a couple of things you should do immediately after installing Windows and before surfing the net...
  • Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
    Here are some free Anti Virus programs which i recommend to use:
  • Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.
  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.
    Here are some free Firewalls which i recommend to use:
    (Use only one, and disable your Windows Firewall)
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialise and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software.
    Download it from here. Just choose a mirror and off you go.
    Find here the tutorial on how to use Spybot properly here
  • Install WinPatrol
    Download it from here
    Here you can find information about how WinPatrol works here
  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    Download it from here
    Find here the tutorial on how to use Spyware Blaster here
  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Good Luck!
User avatar
MRU Teacher Emeritus
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: CA Security Suite wont remove Unpdoor H Trojan

Unread postby Peter_41 » January 6th, 2009, 6:36 am

Hi again,

I'm taking your advice tomorrow, but am curious as to the suitability of my Computer Associates "Internet Security Suite 2009" - was it money poorly spent, or solely my doing (through downloading) or is it not up to the task?

Once I complete this reinstall, should I send a report to you?

Thanks once again,

Active Member
Posts: 10
Joined: December 20th, 2008, 8:37 pm

Re: CA Security Suite wont remove Unpdoor H Trojan

Unread postby chryssi2001 » January 6th, 2009, 7:06 am

Hello Peter_41,

I'm taking your advice tomorrow

Good, that's the best for your pc.

But am curious as to the suitability of my Computer Associates "Internet Security Suite 2009" - was it money poorly spent, or solely my doing (through downloading) or is it not up to the task?

I am not famliar with CA Internet Security, so i can't tell.
You can google and see if others do have problems with it.
If you believe you are not satisfied, when it expires you can install another Anti-Virus, plus an extra firewall. Tell me if you need links for possible future use, and i will be glad to give you some. There are some good free Anti-Virus & Firewall programs you can use.

I can't tell if you are to blame because you downloaded something bad. :(

I want you to understand something first.
Whatever Anti-Virus, you use, either a complete Internet Security suite with firewall or not, you are never fully protected against malware.

Anti-Virus suits, covers virusses, but these days, malware is too tough, and has it's own ways to sneak into users' pc's. Having additional spyware programs, not too many, to scan and check your pc often, is also needed.

Avoiding downloading stuff from unknown sites, visiting suspicious sites, opening emails sent to you from unknown persons, using P2P programs to download various programs or music etc, would keep your pc in a more healthy state.

Once I complete this reinstall, should I send a report to you?

No need to do so, all is going to be well after you re-install your system.
The baddies will go away.

Let me know if you need something more, or i will close this thread.

Good luck :)
User avatar
MRU Teacher Emeritus
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: CA Security Suite wont remove Unpdoor H Trojan

Unread postby Elrond » January 8th, 2009, 9:36 am

As this issue is resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
Admin/Teacher Emeritus
Posts: 8818
Joined: February 17th, 2005, 9:14 pm
Location: Jerusalem
Register to Remove


  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 24 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware