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cant update anti virus or update windows

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cant update anti virus or update windows

Unread postby shoulders16 » December 12th, 2008, 5:17 pm

Hi looking to know if some one can help me. From 7 dec i have been having problems with the laptop. Two things mainly are happening. When i try to update the Kaspersky internet suite, it will not update bit gives me "error connecting to update source." and "a network failure occured during download updates."
Secondly i can not get onto windwos update site. The yellow shield shows when i turn laptop on, but when i click it nothing happens and shield removes. When i try to update using the web site it redirects me to http://www.msn.com i can not get to site.
Also tried downloading msn malware removal tool and it would not allow me to downlad that i had to get it from other computer.
I have redirections occuring too on browser.
Have hjt file if it is needed
Many thanks
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Re: cant update anti virus or update windows

Unread postby NonSuch » December 13th, 2008, 1:23 am

In order for us to help you it is necessary that you provide us with a HijackThis log. Please follow the guideline at the link below to start a new topic and post your HijackThis log.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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