Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Please help me find anything Ugly-Cannot run Windows Update

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Please help me find anything Ugly-Cannot run Windows Update

Unread postby i8abigfish » December 11th, 2008, 8:18 pm

This is the report I received from HijackThis. Please help me find anything Ugly. I cannot run Windows Update.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:16:33 PM, on 12/11/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Windows\System32\CTHELPER.EXE
C:\Windows\System32\CTXFIHLP.EXE
C:\Windows\System32\rundll32.exe
C:\Windows\SYSTEM32\CTXFISPI.EXE
C:\Windows\System32\rundll32.exe
F:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
F:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEUser.exe
F:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Windows Mail\WinMail.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - f:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - F:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - F:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - f:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - f:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - F:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: (no name) - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [CTXFIREG] CTxfiReg.exe
O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "F:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [NetSP - restore settings on power failure] "F:\Program Files\AT&T Global Network Client\NetSP.exe" -show
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DW6] "C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RoboForm] "F:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'Default user')
O4 - Global Startup: AT&T Global Network Client Monitor.lnk = ?
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredi ... xdm429YYUS
O8 - Extra context menu item: Customize Menu - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://F:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Flash Decompiler SWF Capture tool - {86B4FC19-8FA4-4FD3-B243-9AEDB42FA2D5} - (no file)
O9 - Extra 'Tools' menuitem: Flash Decompiler SWF Capture tool menu - {86B4FC19-8FA4-4FD3-B243-9AEDB42FA2D5} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - F:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/200 ... plugin.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.co ... nos/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3E011E20-9191-4A8D-BDA8-7553565BB081}: Domain = ibm.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{3E011E20-9191-4A8D-BDA8-7553565BB081}: NameServer = 85.255.112.133;85.255.112.196
O17 - HKLM\System\CCS\Services\Tcpip\..\{70C46228-B061-48ED-B3D8-9759BD81DE6C}: NameServer = 85.255.112.133;85.255.112.196
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - f:\Program Files\AVG\AVG8\avgpp.dll
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Network Configuration Service (netcfgsvr) - AT&T - F:\Program Files\AT&T Global Network Client\netcfgsvr.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Windows Tribute Service - Unknown owner - C:\Windows\system32\kddgb.exe

--
End of file - 9767 bytes
i8abigfish
Active Member
 
Posts: 2
Joined: December 11th, 2008, 8:12 pm
Advertisement
Register to Remove

Re: Please help me find anything Ugly-Cannot run Windows Update

Unread postby chryssi2001 » December 21st, 2008, 8:24 am

Hello i8abigfish,

I apologise for the delay the forum is busy.

I will be assisting you with your malware issues.

  • Whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • Continue to respond to this thread until I give you the All Clean! If you have any question or you're stuck in there please reply it to me. I will try my best to help you!
  • Please bookmark or favourite this page. In case you need it as reference or etc.
IMPORTANT NOTE:
If you are using Windows Vista you must right click on the desktop icon and choose Run as Administrator all tools.
----------------------------------------------
LIST OF PROGRAMS USING HIJACKTHIS
  • Open HijackThis.
  • Click on Open the Misc Tools section.
  • Click on the Open Uninstall Manager... button.
  • Click on the Save list... button.
  • It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
  • Notepad will open. Please copy and paste the contents of this log in your next reply.
See in this link details.
http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg
----------------------------------------------
Post back:
Programs List.
A new HijackThis log.
User avatar
chryssi2001
MRU Teacher Emeritus
 
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: Please help me find anything Ugly-Cannot run Windows Update

Unread postby i8abigfish » December 22nd, 2008, 1:46 pm

Here are the contents of the Uninstall Manager. I not sure I understand the rundundant occurances of several items in the list (Acrobat.com, Adobe AIR, Blackberry SW, etc). Please let me know what I can do to help my beast run better. I'll make a contribution to the cause if all this works out.

Thanks,
Steve


Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9
Adobe Shockwave Player 11
Adobe® Photoshop® Album Starter Edition 3.2
Advanced Registry Optimizer
AI RoboForm (All Users)
AIM 6
American Airlines DealFinder (remove only)
AT&T Global Network Client Managed VPN Premium Edition
BlackBerry Desktop Software 4.5
BlackBerry Desktop Software 4.5
BlackBerry S/MIME Support Package Version 4.1
Command & Conquer 3
Command & Conquer™ 3: Kane's Wrath
Coupon Printer for Windows
Creative Audio Console
Creative MediaSource 5
Creative Software AutoUpdate
DFX 8 for Windows Media Player
Download Manager 2.3.6
EA Download Manager
EPSON Printer Software
Garmin POI Loader
Garmin WebUpdater
getPlus(R) for Adobe
Golden Tiger Casino
GoodSync
Google Earth
Google Toolbar for Internet Explorer
GTOneCare
Heroes of Might and Magic V
HijackThis 2.0.2
Hot Cars Screen Saver
Intel(R) PRO Network Connections 12.2.41.0
Intel(R) PRO Network Connections 12.2.41.0
J2SE Runtime Environment 5.0 Update 3
Java(TM) 6 Update 7
Microsoft Office Live Meeting 2005 Replay Wrapper
Microsoft Office Standard Edition 2003
Microsoft Office Word Viewer 2003
Microsoft Protection Service
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Windows Live OneCare Resources v2.5.2900.20
Microsoft Windows OneCare Live AntiSpyware and AntiVirus
Microsoft Windows OneCare Live v2.5.2900.20
Microsoft Windows OneCare Live v2.5.2900.20 Idcrl Install
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
neroxml
NetGear PS121v2
Neuratron PhotoScore Lite
NVIDIA Drivers
NVIDIA PhysX v8.10.13
OpenAL
OpenOffice.org Installer 1.0
PowerDVD
PX Engine
QuickTime
RealPlayer
RegCure 1.5.0.1
Roxio Media Manager
Solitaire Cruise (tb) (remove only)
Sound Blaster X-Fi
Spelling Dictionaries Support For Adobe Reader 9
System Requirements Lab
The Weather Channel Desktop 6
TWC User Controls
V CAST Music with Rhapsody
VersionTracker Pro Windows
Viewpoint Media Player
Virtual Earth 3D (Beta)
VZAccess Manager for RIM
Weather Services
Westwood Shared Internet Components
Windows Live OneCare
i8abigfish
Active Member
 
Posts: 2
Joined: December 11th, 2008, 8:12 pm

Re: Please help me find anything Ugly-Cannot run Windows Update

Unread postby chryssi2001 » December 22nd, 2008, 2:21 pm

Hello i8abigfish,

Both Acrobat.com & Adobe AIR were installed when you updated your Adobe Reader.

Read information about BlackBerry Desktop Software 4.5

If you didn't install it, probably it came pre-installed on your pc, as i see you also have Roxio installed.

Please also post a new HijackThis log, it seems you missed it.
User avatar
chryssi2001
MRU Teacher Emeritus
 
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: Please help me find anything Ugly-Cannot run Windows Update

Unread postby NonSuch » December 27th, 2008, 5:46 am

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
NonSuch
Administrator
Administrator
 
Posts: 27300
Joined: February 23rd, 2005, 7:08 am
Location: California
Advertisement
Register to Remove


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 44 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware