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Computer infected - PLEASE HELP!

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Re: Computer infected - PLEASE HELP!

Unread postby spinner6 » December 10th, 2008, 12:26 pm

although there is one problem, when i delete these two backups, they re-appear when i re-open hijackthis:

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O4 - HKCU\..\Run: [MicrosoftUpgrade] C:\WINDOWS\inetinfx.exe

how do i solve this?

thanks
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Re: Computer infected - PLEASE HELP!

Unread postby Shaba » December 10th, 2008, 1:59 pm

Do you mean that those re-appear to HijackThis log if you delete backups?
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Re: Computer infected - PLEASE HELP!

Unread postby spinner6 » December 10th, 2008, 2:04 pm

no, when i delete those backups and close hijackthis, the next time i open hijackthis they appear in the backups section again.
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Re: Computer infected - PLEASE HELP!

Unread postby Shaba » December 10th, 2008, 2:37 pm

I see. Reason might be McAfee.

Try to do same procedure in safe mode and let me know how it went now.
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Re: Computer infected - PLEASE HELP!

Unread postby spinner6 » December 10th, 2008, 3:34 pm

i tried it in safe mode and it was the same (re-appeared in backups)
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Re: Computer infected - PLEASE HELP!

Unread postby Shaba » December 10th, 2008, 3:42 pm

Do they also re-appear if you uninstall HijackThis, delete those backups and reinstall HijackThis?
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Re: Computer infected - PLEASE HELP!

Unread postby spinner6 » December 10th, 2008, 3:54 pm

yes - i deleted the backups, uninstalled hijackthis and then re-installed hijackthis from the trendsecure website and the backups are still there.
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Re: Computer infected - PLEASE HELP!

Unread postby Shaba » December 10th, 2008, 4:13 pm

You can try to disable WinPatrol and Windows Defender and tell me if that helped.
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Re: Computer infected - PLEASE HELP!

Unread postby spinner6 » December 10th, 2008, 4:36 pm

no, it still hasnt worked!!
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Re: Computer infected - PLEASE HELP!

Unread postby Shaba » December 10th, 2008, 4:44 pm

Well then you might want to delete backups folder in C:\Program Files\Trend Micro\HijackThis.

Anyway, those backups are no threats, they are just registry entries so nothing to worry about :)
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Re: Computer infected - PLEASE HELP!

Unread postby spinner6 » December 10th, 2008, 5:13 pm

ok, thanks. so my pc is clean?

thanks
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Re: Computer infected - PLEASE HELP!

Unread postby Shaba » December 11th, 2008, 4:55 am

Yes we can assume so :)

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location.

Then download and install Java Runtime Environment (JRE) 6 Update 11.

Next we remove all used tools.

You can delete rsit and c:\rsit log.

Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows XP System Restore Guide

Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your AntiVirus Software and keep your other programs up-to-date Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
    You can use one of these sites to check if any updates are needed for your pc.
    Secunia Software Inspector
    F-secure Health Check
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

    Malwarebytes' Anti-Malware Setup Guide

    Malwarebytes' Anti-Malware Scanning Guide

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean! :)
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Re: Computer infected - PLEASE HELP!

Unread postby spinner6 » December 11th, 2008, 7:16 am

thanks very much for all your help!
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Re: Computer infected - PLEASE HELP!

Unread postby Shaba » December 12th, 2008, 4:36 am

spinner6 this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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