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Firefox Crashing and "Perfect Defender 2009 Popup"

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Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby wuchris » November 29th, 2008, 1:44 pm

Hey guys,
Like many others on sites that I've searched, I've fallen for the security alert promoting the "Perfect Defender 2009" program. I downloaded the "free version" of the program, and after realizing my mistake, promptly removing it with Windows uninstaller. However, the problems associated with the program have persisted: constant popup reminding me that I should download P.D. 2009 and Firefox constantly crashing. Avast/AVG/Malwarebytes are all detecting nothing.

My Log:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:23:33 AM, on 11/29/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\PSIService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\system32\WTablet\Wacom_TabletUser.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://auburn.edu/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [HPseti] "C:\Documents and Settings\Christine\Application Data\Google\runhh6110411.exe"
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\WINDOWS\system32\Wacom_Tablet.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    --
    End of file - 7869 bytes

Thanks in advance,
Chris
wuchris
Regular Member
 
Posts: 26
Joined: November 29th, 2008, 1:31 pm
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Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby Sharagoz » November 29th, 2008, 3:17 pm

Hello Christine, welcome to MWR
Please take note of the following before we begin the cleaning process:
  • The whole process will often take several days to complete, so please stay patient
  • Hang in there until I give you the 'All clean'. If you leave prematurely because your computer seems to be back to its old self, the risk of re-infection will be very high
  • Perform all actions in the order given
  • The instructions I give expect that you're using an account with administrator privileges and that the language of your operating system is English.
  • Dont be afraid to ask questions if something is unclear or you run into issues during cleaning steps
  • I recommend you read through each set of instructions before you actually perform them

1) Create an uninstall list
  • Launch Hijackthis
  • Click the Open the Misc Tools section button
  • Click the Open Uninstall Manager button.
  • Click the Save list button.
  • Include this log in your next reply

2) Get a new HiJackThis log
  • Launch Hijackthis
  • Click on the Do a system scan and save a logfile button
  • HJT will run a scan and a log will open in Notepad
  • Include this log in your next reply

If you have been running Malwarebytes Anti-Malware previously, please include the log(s) from those scans as well.
They will be located here:
C:\Documents and Settings\Christine\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\
The logs will be named after the time they were run, like this: mbam-log-date (time).txt

Logs I need:
Uninstall list
New HJT log
Malwarebytes logs
User avatar
Sharagoz
Retired Graduate
 
Posts: 985
Joined: February 22nd, 2008, 4:31 pm
Location: Norway

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby wuchris » November 29th, 2008, 4:00 pm

I really can't thank you enough for your help.

1.Uninstall List

    7-Zip 4.56 beta
    Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
    Adobe Bridge 1.0
    Adobe Common File Installer
    Adobe Flash Player 10 Plugin
    Adobe Flash Player 9 ActiveX
    Adobe Flash Player ActiveX
    Adobe Help Center 1.0
    Adobe Illustrator CS2
    Adobe Photoshop CS2
    Adobe Reader 8.1.2
    Adobe Stock Photos 1.0
    Adobe SVG Viewer 3.0
    AIM 6
    Apple Mobile Device Support
    Apple Software Update
    avast! Antivirus
    AVG 7.5
    BCM V.92 56K Modem
    Bonjour
    Compatibility Pack for the 2007 Office system
    Contextual Tool Adssite
    Corel Painter X
    Corel Painter X
    CuteFTP 8 Home
    DELETER COMICWORKS
    DivX Codec
    DivX Content Uploader
    DivX Web Player
    EVGA Display Driver
    HijackThis 2.0.2
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB952287)
    Intel(R) PRO Network Connections 12.3.31.0
    iTunes
    Java(TM) 6 Update 2
    Java(TM) 6 Update 3
    Java(TM) 6 Update 5
    Lexmark Z700-P700 Series
    LimeWire 4.18.3
    Malwarebytes' Anti-Malware
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Professional Edition 2003
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    MobileMe Control Panel
    Mozilla Firefox (3.0.4)
    Panda ActiveScan 2.0
    QuickTime
    Roxio DLA
    Search Suggestion Tool Adssite
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB939653)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    SoundMAX
    Spybot - Search & Destroy
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Viewpoint Media Player
    Wacom Tablet
    Windows Defender
    Windows Driver Package - Hewlett-Packard Image (12/27/2006 8.0.0.0)
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows XP Service Pack 3

2.New HJT Log

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 1:50:38 PM, on 11/29/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\PSIService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\system32\WTablet\Wacom_TabletUser.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://auburn.edu/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [HPseti] "C:\Documents and Settings\Christine\Application Data\Google\runhh6110411.exe"
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\WINDOWS\system32\Wacom_Tablet.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    --
    End of file - 7891 bytes

3.Malware Logs

Log 01
    Malwarebytes' Anti-Malware 1.30
    Database version: 1433
    Windows 5.1.2600 Service Pack 3

    11/28/2008 11:51:08 PM
    mbam-log-2008-11-28 (23-51-08).txt

    Scan type: Quick Scan
    Objects scanned: 45012
    Time elapsed: 4 minute(s), 0 second(s)

    Memory Processes Infected: 1
    Memory Modules Infected: 0
    Registry Keys Infected: 16
    Registry Values Infected: 2
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 5

    Memory Processes Infected:
    C:\WINDOWS\system32\drivers\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Unloaded process successfully.

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CLASSES_ROOT\optimizer.adssite2 (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\optimizer.adssite2.1 (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\Interface\{48dc6ffb-64d7-42e8-949d-8ef2641eb73a} (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\CLSID\{9c8a568e-4201-478a-8536-526cf371d2e2} (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\Typelib\{b4094603-dda9-4caf-9b13-0ad1034c9c53} (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\AppID\{8d71eeb8-a1a7-4733-8fa2-1cac015c967d} (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9c8a568e-4201-478a-8536-526cf371d2e2} (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{ab71e94e-3dc4-41eb-bbd5-31e82c9fd1d4} (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9c8a568e-4201-478a-8536-526cf371d2e2} (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\adssite (Adware.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\adssite (Adware.Agent) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\AppID\Sidebar.DLL (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\MediaHoldings (Adware.PlayMP3Z) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\HID_Layer (Malware.Trace) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{bcc52f1d-65b7-4908-07a6-3e134502b757} (Adware.BHO) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\CLSID\{bcc52f1d-65b7-4908-07a6-3e134502b757} (Adware.BHO) -> Quarantined and deleted successfully.

    Registry Values Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost.exe (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\nah_Shell (Trojan.Agent) -> Quarantined and deleted successfully.

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    C:\WINDOWS\system32\drivers\svchost.exe (Trojan.FakeAlert.H) -> Delete on reboot.
    C:\WINDOWS\system32\WhoisCL.exe (Adware.BHO) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\adssite-remove.exe (Adware.Agent) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Christine\nah_cvyx.exe (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\nsk2D.dll (Adware.BHO) -> Quarantined and deleted successfully.

Log 02
    Malwarebytes' Anti-Malware 1.30
    Database version: 1433
    Windows 5.1.2600 Service Pack 3

    11/29/2008 1:11:49 AM
    mbam-log-2008-11-29 (01-11-49).txt

    Scan type: Full Scan (C:\|D:\|)
    Objects scanned: 103379
    Time elapsed: 55 minute(s), 37 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    C:\System Volume Information\_restore{B6E4F754-FE60-47AE-B897-E694FC86696A}\RP121\A0028950.dll (Adware.Agent) -> Quarantined and deleted successfully.

Log 03
    Malwarebytes' Anti-Malware 1.30
    Database version: 1433
    Windows 5.1.2600 Service Pack 3

    11/29/2008 11:05:30 AM
    mbam-log-2008-11-29 (11-05-30).txt

    Scan type: Quick Scan
    Objects scanned: 44871
    Time elapsed: 5 minute(s), 56 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

Yet again, I can't thank you enough for your time and effort.
wuchris
Regular Member
 
Posts: 26
Joined: November 29th, 2008, 1:31 pm

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby Sharagoz » November 29th, 2008, 6:12 pm

You're welcome :)

I have prepared a fix for you and posted it for approval.
As I am only an undergrad at this uni I need to have all my fixes approved by a teacher before they can be posted.
The downside with this is that things take a little more time. The upside is that you'll have two set of eyes checking your logs, so you can be sure nothing will be missed, and the teachers here are among the best malware removers you'll find anywhere, online or not, so you can feel confident you are in the right hands.
The initial waiting time can take up to 48hrs, depending on how busy the teachers are, so please stay patient.
Once a teacher finds a free slot we'll be on our way to a clean computer, and the subsequent replies will usually be faster.
In the top left corner of your opening post there is a link called Subscribe topic. If you click it you will be subscribed to this thread and will receive instant email notification of new replies. For most people this works better than periodically checking back here to see if there's any new posts.

EDIT:
I noticed there are more traffic here than usual.
It may take a couple of days before I'm back, but dont worry, you wont be forgotten and we will help you get the issues taken care of.
User avatar
Sharagoz
Retired Graduate
 
Posts: 985
Joined: February 22nd, 2008, 4:31 pm
Location: Norway

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby wuchris » November 29th, 2008, 6:40 pm

You guys are really saving my life right now--so much rides on this computer staying alive, haha.
Please take your time, and I look forward to hearing the solution to this pretty mess I've made.
and of course...thank you so very much.
wuchris
Regular Member
 
Posts: 26
Joined: November 29th, 2008, 1:31 pm

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby Sharagoz » December 1st, 2008, 8:55 am

Before we can begin the cleaning process there's a few things we need to take care of.

1) Multiple anti-virus applications
You have more than one anti-virus application running on your computer:
avast! Antivirus
AVG 7.5

The problem with having more than one anti-virus application running is that they will be fighting over the same rights, and this can make your system unstable as well as reduce your security rather than increase it.
You need to take care of this before we can proceed.
Decide which one you want to keep and uninstall the other through Add/Remove Programs.
If you chose to keep AVG you should uninstall the current version and download the latest version ( version 8 ) as version 7 will soon expire.
If you chose to install AVG 8 be sure to uncheck the toolbar it wants to install as it is unnecessary for protection purposes.

If you dont know how to locate Add/Remove Programs, here's how
Press the windows key and the R key at the same time to open the Run dialog box.
Type in appwiz.cpl and press Enter
(Add/Remove Programs can also be located through the control panel)

2) Disable TeaTimer
You need to disable teatimer while we clean your system. Teatimer will interfere with the tools we use and may prevent some fixes from working.
  • Start Spybot, click Mode and select Advanced Mode.
  • Select Tools (bottom left) and click the Resident button.
  • Now in the right window pane, uncheck Resident "TeaTimer".
Note:
TeaTimer can be a resource hog, so I advice you leave it permanently disabled. However, if you wish to keep TeaTimer running you can use this procedure to enable it again after we're done cleaning your computer.

3) Disable Windows Defender
For the same reason as Teatimer you also need to disable Windows Defender.
  • Open Windows Defender
  • Select Tools and then General Settings
  • Under Real Time Protection Options uncheck Turn on real-time protection
  • Select Save
Note:
We'll re-enable Windows Defender after we're done cleaning your computer.

P2P warning
You have LimeWire installed on your computer. This is a peer-to-peer program used to share files between computers.
There are several issues related to this:
  • P2P programs are notorious for being bundled with unwanted adware/spyware programs
  • Poorly configured P2P programs can share more files than you want them too, including personal files
  • Since its impossible to establish the source of which you are copying files from, you will always be at a certan risk every time you download a file. Malware written to spesifically spread through P2P networks are becoming an increasing problem and may be the source of your current infection. Even if you can trust the P2P program itself, you can never trust the sources you download from.

By MWR policy I am forced to ask that you uninstall this program if you wish me to further help you with your malware issues.
For more info, read MWR policy on P2P programs

To uninstall the program, go to Add/Remove Programs and uninstall the following:
LimeWire 4.18.3
While you are there, also uninstall this entry: Search Suggestion Tool Adssite
You may get an error when you try to uninstall Search Suggestion Tool Adssite, as Malwarebytes has targetted it already. If get an error, answer Yes to remove the entry from the uninstall list.

4) Get a new HiJackThis log
  • Launch Hijackthis
  • Click on the Do a system scan and save a logfile button
  • HJT will run a scan and a log will open in Notepad
  • Include this log in your next reply

5) Create a new uninstall list
  • Launch Hijackthis
  • Click the Open the Misc Tools section button
  • Click the Open Uninstall Manager button.
  • Click the Save list button.
  • Include this log in your next reply

Logs I need:
New HJT log
New Uninstall list
User avatar
Sharagoz
Retired Graduate
 
Posts: 985
Joined: February 22nd, 2008, 4:31 pm
Location: Norway

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby Sharagoz » December 5th, 2008, 4:45 am

Hi
It's been serveral days since your last response.
Do you still need help with this?
User avatar
Sharagoz
Retired Graduate
 
Posts: 985
Joined: February 22nd, 2008, 4:31 pm
Location: Norway

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby wuchris » December 11th, 2008, 12:22 am

Hey there,
I apologize for my absence--my finals have just completely brutalized me (I had a trip and wasn't able to access my computer to give warning of my leaving, and I am so sorry). I understand that topics are closed 5 days after the last response. I want to give this a try though (if not, I'll repost on the front). Thank you so much for your time and patience with me.So I have completed steps 1-3.
My new logs are as follows:

4.New HJT Log
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:16:08 PM, on 12/11/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\PSIService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\system32\WTablet\Wacom_TabletUser.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://auburn.edu/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [HPseti] "C:\Documents and Settings\Christine\Application Data\Google\runhh6110411.exe"
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\WINDOWS\system32\Wacom_Tablet.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    --
    End of file - 6706 bytes

5.New Uninstall List
7-Zip 4.56 beta
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 10 Plugin
Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Help Center 1.0
Adobe Illustrator CS2
Adobe Photoshop CS2
Adobe Reader 8.1.2
Adobe Stock Photos 1.0
Adobe SVG Viewer 3.0
AIM 6
Apple Mobile Device Support
Apple Software Update
avast! Antivirus
BCM V.92 56K Modem
Bonjour
Compatibility Pack for the 2007 Office system
Contextual Tool Adssite
Corel Painter X
Corel Painter X
CuteFTP 8 Home
DELETER COMICWORKS
DivX Codec
DivX Content Uploader
DivX Web Player
EVGA Display Driver
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Intel(R) PRO Network Connections 12.3.31.0
iTunes
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Lexmark Z700-P700 Series
Malwarebytes' Anti-Malware
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft User-Mode Driver Framework Feature Pack 1.0
MobileMe Control Panel
Mozilla Firefox (3.0.4)
Panda ActiveScan 2.0
QuickTime
Roxio DLA
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
SoundMAX
Spybot - Search & Destroy
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Viewpoint Media Player
Wacom Tablet
Windows Defender
Windows Driver Package - Hewlett-Packard Image (12/27/2006 8.0.0.0)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3


Yet again, thank you.
wuchris
Regular Member
 
Posts: 26
Joined: November 29th, 2008, 1:31 pm

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby Sharagoz » December 11th, 2008, 4:37 pm

No need to appologise, finals obviously needs to be prioritized. I hope you did well.

1) Download and run CCleaner
  • Download CCleaner from here
  • Install and launch CCleaner
  • Click the Options button and select Advanced
  • Uncheck the option "Only delete files in Windows Temp folders older than 48 hours"
  • Click the Cleaner button
  • If you wish to avoid being logged out of all websites you're currently logged into, make sure Cookies are unchecked for the web browser(s) you use. Internet Explorer is located under the Windows tab, other browsers are located under the Applications tab
  • Click the Run Cleaner button at the bottom right of the window
  • Click Yes at the prompt and let the cleaner finish
Note:
If there are more than one user account on this computer, run CCleaner using this procedure on all other user accounts as well

You need to temporarily disable Avast before doing the next step.
Right-click on the blue Avast icon in the system tray (next to the clock in the bottom right corner of your screen) and chose Stop On-Access Protection

2) Run Malwarebytes Anti-Malware
  • Launch MBAM
  • Once the program has loaded, click Check for updates
    (MBAM did not fully clean the perfect defender infection the last time you tried, but with the latest definition updates it probably will)
  • Click select Perform full scan, then click Scan to start scanning
  • When the scan is complete, click OK, then Show Results to view the results
  • Make sure that everything is checked, and click Remove Selected
  • When completed, a log will open in Notepad. Include this log in your next reply
Note:
If you for some reason lose the log, it can be retrieved manually from this location:
C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Enable Avast again by right-clicking on the blue Avast icon and chosing Enable on-access protection

3) Get a new HiJackThis log
  • Launch Hijackthis
  • Click on the Do a system scan and save a logfile button
  • HJT will run a scan and a log will open in Notepad
  • Include this log in your next reply

Logs I need:
The latest MBAM log
New HJT log

How is the computer running now?
User avatar
Sharagoz
Retired Graduate
 
Posts: 985
Joined: February 22nd, 2008, 4:31 pm
Location: Norway

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby wuchris » December 12th, 2008, 12:44 am

It's great to hear back from you! Thank you for your prompt reply despite my absence.
So I completed step1.

2.MBAM Log
    Malwarebytes' Anti-Malware 1.31
    Database version: 1491
    Windows 5.1.2600 Service Pack 3

    12/11/2008 10:34:45 PM
    mbam-log-2008-12-11 (22-34-45).txt

    Scan type: Full Scan (C:\|D:\|)
    Objects scanned: 104670
    Time elapsed: 35 minute(s), 58 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 1
    Registry Data Items Infected: 0
    Folders Infected: 1
    Files Infected: 2

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\HPseti (Trojan.FakeAlert) -> Quarantined and deleted successfully.

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    C:\Program Files\Perfect Defender 2009 (Rogue.PerfectDefender) -> Quarantined and deleted successfully.

    Files Infected:
    C:\Program Files\Perfect Defender 2009\pd.dll (Rogue.PerfectDefender) -> Quarantined and deleted successfully.
    C:\System Volume Information\_restore{B6E4F754-FE60-47AE-B897-E694FC86696A}\RP121\A0028986.exe (Rogue.Installer) -> Quarantined and deleted successfully.

3.HJT Log
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:36:35 PM, on 12/11/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\PSIService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\WTablet\Wacom_TabletUser.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\CCleaner\CCleaner.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\Program Files\iTunes\iTunes.exe
    C:\WINDOWS\system32\spider.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://auburn.edu/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\WINDOWS\system32\Wacom_Tablet.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    --
    End of file - 6813 bytes

Actually, before I contacted you this time (before I completed the given instructions), I noticed that when I opened firefox, windows defender had noticed a virus, and spybot had alerted me of a registry change (add registry key, I believe), and was asking me for permission. I promptly told windows defender to clean the file, and spybot noted that the key had been deleted. I don't know if that had anything to do with the "perfect defender" popup (as you can see, I'm pretty dense when it comes to these kinds of things) but since then I haven't had any note of the popup, even while performing the file cleanup that you've told me to do this time. However, I have noticed a great increase in speed since I have stopped teatimer. :D
wuchris
Regular Member
 
Posts: 26
Joined: November 29th, 2008, 1:31 pm

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby Sharagoz » December 12th, 2008, 7:12 am

but since then I haven't had any note of the popup

That's good, your logs are looking better too, but we still have a few more things to do.

Optional Removal: Viewpoint
You have Viewpoint Manager installed.
Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM).
Viewpoint Manager is considered foistware since it is installed without the user's approval. Anything that is installed without your consent is suspect.
If you wish to uninstall Viewpoint, go to Add/Remove Programs and uninstall the following:
Viewpoint Media Player

Outdated Java
Your version of Sun Java is outdated.
I strongly recommend you update it as some of the most widespread malware install itself by exploiting security holes in Java.
Here's a tool that will help you uninstall all old versions of Java.
This is a lot quicker than uninstalling them manually one by one.
  • Download JavaRa and unzip JavaRa.exe to your desktop
  • Close any instances of Internet Explorer before continuing
  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • When JavRa has finished, close the log that opens and delete JavaRa.exe and JavaRa.zip
  • Download and install the latest version of Sun Java from here (click on one of the links below "Downloads")

Temprorarily disable Avast like you did last time before the next step.

1) Run ESET's online scanner
  • Go here using Internet Explorer:
    http://www.eset.com/onlinescan/
  • Put a checkmark next to Yes, I accept the Terms of Use and click the Start button
  • When prompted about installing ActiveX, allow it and click Install
    The interface will load
  • Click Start
    The scanner will initialize and update itself
  • Once the scanner has loaded, leave both check boxes unchecked and click the Scan button
    Your computer will be scanned, this can take a while to complete
  • When the scan has finished, close Internet Explorer
  • A log will be located here
    C:\Program Files\EsetOnlineScanner\log.txt
  • Include this log in your next reply

Enable Avast again.

2) Get a new HiJackThis log
  • Launch Hijackthis
  • Click on the Do a system scan and save a logfile button
  • HJT will run a scan and a log will open in Notepad
  • Include this log in your next reply

Logs I need:
ESET log
New HJT log
User avatar
Sharagoz
Retired Graduate
 
Posts: 985
Joined: February 22nd, 2008, 4:31 pm
Location: Norway

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby wuchris » December 12th, 2008, 10:16 pm

I removed Viewpoint Manager and updated java as well.
Here are the two logs:

2.ESET Log
    # version=4
    # OnlineScanner.ocx=1.0.0.635
    # OnlineScannerDLLA.dll=1, 0, 0, 79
    # OnlineScannerDLLW.dll=1, 0, 0, 78
    # OnlineScannerUninstaller.exe=1, 0, 0, 49
    # vers_standard_module=3688 (20081212)
    # vers_arch_module=1.064 (20080214)
    # vers_adv_heur_module=1.064 (20070717)
    # EOSSerial=4234d8f3bd615d4b91dd2aea1971b267
    # end=finished
    # remove_checked=false
    # unwanted_checked=false
    # utc_time=2008-12-13 02:06:14
    # local_time=2008-12-12 08:06:14 (-0600, Central Standard Time)
    # country="United States"
    # osver=5.1.2600 NT Service Pack 3
    # scanned=273319
    # found=4
    # scan_time=1844
    D:\Christine\music\Picaresque-The Decemberists\bandit queen decemberists.mp3 WMA/TrojanDownloader.GetCodec.C trojan AFA3AE52FDE53166F217E95C0A92CFAF
    D:\Christine\music\Picaresque-The Decemberists\The Decemberists - The Kingdom of Spain.zip WMA/TrojanDownloader.GetCodec.C trojan 4161BD011AECCEAD405D265801F8BD85
    D:\Christine\music\Picaresque-The Decemberists\The Decemberists - The Kingdom of Spain.zip »ZIP »bandit queen decemberists.mp3 WMA/TrojanDownloader.GetCodec.C trojan 00000000000000000000000000000000
    D:\Christine\music\random\vagiant\Vagiant - Angel Of The Morning.mp3 WMA/TrojanDownloader.GetCodec.C trojan AFA3AE52FDE53166F217E95C0A92CFAF

3.New HJT Log
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:09:11 PM, on 12/12/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\PSIService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\WTablet\Wacom_TabletUser.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://auburn.edu/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\WINDOWS\system32\Wacom_Tablet.exe

    --
    End of file - 6664 bytes

Thanks again.
wuchris
Regular Member
 
Posts: 26
Joined: November 29th, 2008, 1:31 pm

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby Sharagoz » December 13th, 2008, 12:57 pm

1) Delete infected files
  • Locate and delete the below files

    D:\Christine\music\Picaresque-The Decemberists\bandit queen decemberists.mp3
    D:\Christine\music\Picaresque-The Decemberists\The Decemberists - The Kingdom of Spain.zip
    D:\Christine\music\random\vagiant\Vagiant - Angel Of The Morning.mp3

  • If you are unable to find or unable to delete any of these files, let me know
  • Empty the recycle bin

2) Get a new HiJackThis log
  • Launch Hijackthis
  • Click on the Do a system scan and save a logfile button
  • HJT will run a scan and a log will open in Notepad
  • Include this log in your next reply
User avatar
Sharagoz
Retired Graduate
 
Posts: 985
Joined: February 22nd, 2008, 4:31 pm
Location: Norway

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby wuchris » December 14th, 2008, 1:31 am

Alrighty, files deleted!

2.HJT Log
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:26:12 PM, on 12/13/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\PSIService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\WINDOWS\system32\WTablet\Wacom_TabletUser.exe
    C:\WINDOWS\system32\Wacom_Tablet.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://auburn.edu/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: adssite - {bcc52f1d-65b7-4908-07a6-3e134502b757} - C:\WINDOWS\system32\nsh13.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\WINDOWS\system32\Wacom_Tablet.exe

    --
    End of file - 6752 bytes

Thanks always.
wuchris
Regular Member
 
Posts: 26
Joined: November 29th, 2008, 1:31 pm

Re: Firefox Crashing and "Perfect Defender 2009 Popup"

Unread postby Sharagoz » December 14th, 2008, 1:37 pm

Ok Christine, the last log you gave me revealed a new malicious entry that wasnt there before.
This means we'll have to take a closer look at your system to see where it came from.

Download and run RSIT
  • Please download Random's System Information Tool by random/random from here and save it to your desktop
  • Double click on RSIT.exe to run RSIT
  • Click Continue at the disclaimer screen to start the scanner
  • Once it has finished, two logs will open:
    • log.txt will be opened maximized
    • info.txt will be opened minimized
  • Post the contents of both log.txt and info.txt in your next reply
User avatar
Sharagoz
Retired Graduate
 
Posts: 985
Joined: February 22nd, 2008, 4:31 pm
Location: Norway
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