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Please help with malware problem.

Unread postby Mark243 » November 26th, 2008, 12:56 am

This is my first post so I'll try not to mess this up. I have a problem with persistent IE windows opening often and at random. Sometimes even Firefox windows pop up. I'm not sure they are "pop-ups"...I think they are actually another instance of the browser. The annoying browsers point to a variety of web sites. I also get AVG informing me of some trojan horse viruses...some it can't fix. I have run Ad-aware and Spybot S&D and they come back clean....yet I still have the problem. I have included my HiJackthis log file below. Please let me know if you see anything wrong. Any help you can give is most appreciated. This problem is driving me nuts!

Best Regards,

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:03:00 PM, on 11/25/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Electronic Arts\EADM\Core.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\OpenOffice.org 2.2\program\soffice.exe
C:\Program Files\OpenOffice.org 2.2\program\soffice.BIN
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Documents and Settings\Mark\Local Settings\Temp\snapsnet\dPI191065.exe
C:\Documents and Settings\Mark\Application Data\Twain\Twain.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nc.rr.com/default.cfm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: testCPV6 - {15421B84-3488-49A7-AD18-CBF84A3EFAF6} - C:\Program Files\Webtools\webtools.dll
O2 - BHO: GoodSearch Toolbar - {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - C:\PROGRA~1\GOODSE~1\GOODSE~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: HelloWorldBHO - {D88E1558-7C2D-407A-953A-C044F5607CEA} - C:\Program Files\Mjcore\Mjcore.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: GoodSearch Toolbar - {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - C:\PROGRA~1\GOODSE~1\GOODSE~1.DLL
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [C2K] C:\WINDOWS\Cyb2k.exe
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [prunnet] "C:\WINDOWS\system32\prunnet.exe"
O4 - HKLM\..\Run: [NI.GSCNS] "C:\DOCUME~1\Mark\LOCALS~1\Temp\ceecscworo.tmp"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EA Core] "C:\Program Files\Electronic Arts\EADM\Core.exe" -silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [prunnet] "C:\WINDOWS\system32\prunnet.exe"
O4 - HKCU\..\Run: [Twain] C:\Documents and Settings\Mark\Application Data\Twain\Twain.exe
O4 - HKCU\..\Run: [gadcom] "C:\Documents and Settings\Mark\Application Data\gadcom\gadcom.exe" 61A847B5BBF728173599284503996897C881250221C8670836AC4FA7C8833201749139
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: OpenOffice.org 2.2.lnk = C:\Program Files\OpenOffice.org 2.2\program\quickstart.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Logitech SetPoint.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Fac ... oader5.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://domino1.wcpss.net/iNotes6W.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 4702048762
O16 - DPF: {983A9C21-8207-4B58-BBB8-0EBC3D7C5505} (Domino Web Access 8 Control) - https://domino1.wcpss.net/dwa8W.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/f ... wflash.cab
O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - https://domino1.wcpss.net/dwa7W.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://rvi.us.ericsson.net/dana-cached ... tupSP1.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: ssqNEWOg - C:\WINDOWS\SYSTEM32\ssqNEWOg.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

End of file - 11085 bytes
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Re: Please help with malware problem.

Unread postby Carolyn » November 29th, 2008, 10:44 am

Hello and welcome to Malware Removal.

I hate to give you bad news but your computer is badly infected. The identified infections include a backdoor trojan and a password stealer. There is also a nasty file infector present called Virut.

Backdoor Trojans are the most dangerous and most widespread type of Trojan. Backdoor Trojans provide the author or "master" of the Trojan with remote "administration" of victim machines. Unlike legitimate remote administration utilities, they install, launch and run invisibly, without the consent or knowledge of the user. Once installed, backdoor Trojans can be instructed to send, receive, execute and delete files, harvest confidential data from the computer, log activity on the computer and more.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

I do not recommend that we can make an attempt to clean this machine, we cannot guarantee that it will be secure afterwards.

Your best and safest course of action is a reformat and reinstallation of the Windows operating system.

We cannot remedy unknown changes the malware may likely have made in order to allow itself access, nor can we repair the damages it may possibly have caused to vital system files.

Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

Should you have any questions, please feel free to ask.

Formatting your hard drive and reinstalling Windows are fairly involved processes. You might do well to post requesting assistance from this bleepingcomputer.com forum Windows XP Home and Professional. The helpers there are well equipped to guide you through the format and installation processes. They may also be able to assist you with backing up data before you format your hard drive.

Here is a link with information that will be helpful: Reformatting Windows by wng_z3r0

Here are some important points to keep in mind before you begin this process:

Some Re-installation Notes (taken from When should I re-format? How should I reinstall?)

* Be sure to back-up all data before re-formatting the computer's hard drive. This includes address books, documents, music, settings, saved games, and anything else not obsolete.

The re-format process will wipe the computer's hard drive clean, destroying all data and programs.

* PCs are made so they can be reformatted. But sometimes, especially with major brand-name computers, there are special procedures that require reading the manual, visiting the manufacturer's website, or, if the manufacturer has gone out of business, searching on http://www.google.com.

Some computers have the BIOS or re-installation software in small partitions on the hard drive.

- Do not re-partition the hard drive without carefully consulting the maker's manual and website.
- Check on the use of any partition, other than C:, before re-formatting it.

* Some computers require special drivers which are downloadable from the computer manufacturer's or vendor's website or device manufacturer's website. Use an uninfected computer to download these files to diskettes or a CD, and print out the installation instructions, in advance.

* Gather together the CDs, diskettes, and Internet addresses required to re-install the software.

* Since you should avoid searching the web until your computer is fully secured, it is a good idea to download any programs you will need to secure your computer prior to re-formatting. Use an uninfected computer to do this.

* Physically unplug the computer from the Internet before re-formatting.

* Leave the computer physically disconnected (unplugged) from the Internet until it is protected by a firewall (ICF, an NAT router, or other hardware or software firewall).

If the computer has a wireless card, remove or shield the card so that the computer cannot connect to any access points.)

* An unpatched computer without proper firewall protection can be infected within seconds of being connected to the Internet.

The computer must be protected by a hardware firewall, NAT router, or a software firewall before plugging it back in to the internet or you can be infected in a few seconds.

* When installing from a Windows XP SP2 CD, the installation will default to having the Windows XP SP2 Firewall activated, so the hazard is greatly reduced. With earlier service packs of Windows XP and earlier versions of Windows, you must manually turn on a firewall.

After your computer is back up and running with all of the Service Packs and Updates installed, here are some steps that can help you to keep your computer safe from malware:
  • Turn System Restore on
    • On the Desktop, right click on the My Computer icon.
    • Click Properties.
    • Click the System Restore tab.
    • Uncheck *Turn off System Restore*.
    • Click Apply, and then click OK.
    Note: only do this once,and not on a regular basis
  • Set correct settings for files
    • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
    • Under Hidden files and folders if necessary select Do not show hidden files and folders.
    • If unchecked please check Hide protected operating system files (Recommended)
    • If necessary check Display content of system folders
    • If necessary Uncheck Hide file extensions for known file types.
    • Click OK
  • Make sure that you keep your antivirus updated
    New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
    Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.

  • Install and use a firewall with outbound protection
    The Windows firewall only monitors incoming traffic, NOT outgoing. Using a software firewall in its default configuration to replace the Windows firewall greatly reduces the risk of your computer being hacked. Make sure your firewall is always enabled while your computer is connected to the internet.
    Note: You should only have one firewall installed at a time. Having more than one firewall installed at once is likely to cause conflicts and may well decrease your overall protection as well as seriously impairing the performance of your PC.

  • Security Updates for Windows, Internet Explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
    Note: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install.

  • Update Non-Microsoft Programs
    Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month.

  • Make Internet Explorer More Secure
    Upgrade to Internet Explorer 7, then please read and follow the recommendations at this SITE
Recommended Programs

I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.

  • WinPatrol
    As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.

  • SpywareBlaster
    SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing on your computer. If you don't know what ActiveX controls are, see HERE. You can download SpywareBlaster from HERE.

  • Malwarebytes' Anti-Malware
    Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious processes before they even start.You can download Malwarebytes' Anti-Malware from HERE. You can find a tutorial HERE.

  • Hosts File
    For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.

    Be sure to disable the service "DNS Client" FIRST to allow the use of large HOSTS files without slowdowns.
    If this isn't done first, the next reboot may take a VERY LONG TIME.
    This is how to do it. First be sure you are signed in as a user with administrative privileges:
    Stop and Disable the DNS Client Service
    Go to Start, Run and type Services.msc and click OK.
    Under the Extended Tab, Scroll down and find this service.
    DNS Client
    Right-Click on the DNS Client Service. Choose Properties
    Select the General tab. Click on the Stop button.
    Click the Arrow-down tab on the right-hand side at the Start-up Type box.
    From the drop-down menu, click on Manual
    Click the Apply tab, then click OK

  • Use an alternative Internet Browser
    Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead:
Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date.

Also please read this great article by Tony Klein So How Did I Get Infected In First Place
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Re: Please help with malware problem.

Unread postby Mark243 » November 29th, 2008, 11:36 am

Hi Carolyn,

Thanks for the bad news! :-( I was afraid I would not be able to recover the computer. I built this computer and installed windows myself so at least I have experience with it and the original disks. What a mess!

I'm just wondering how I got this bad of an infection in the first place. I have a couple of questions:

1. I am behind a NAT router. Can the viruses still compromise information on my computer? I think the answer is "yes" since a NAT router only blocks unauthorized access coming in and cannot prevent outgoing access from a program already on the machine. Am I correct?

2. I have all my Data files I need to backup in a particular folder. Is it OK for me to back these up to an external hard drive now and then restore them once I reformat my computer? Or is there a chance I just transfer the viruses?

Thank you very much for the help!

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Re: Please help with malware problem.

Unread postby Carolyn » November 29th, 2008, 1:47 pm

Hi Mark,

1. The NAT router, if properly configured, helps to make you "invisible" on the net. But as you pointed out, it does not prevent malware from phoning home with your personal info or from downloading more malware. We can't say for certain that your personal information has been compromised, but you need to assume the worst and take action to protect yourself from identity theft.

2. Backup all of your important files to an external hard drive. Before you restore them to the clean computer, scan the files to make sure they are safe. I would scan them with the Antivirus program installed on the computer as well as an Anti-malware program (like Malwarebyte's Anti-malware) and use an online scanner too (like Kaspersky Online Scan).

Another precaution you can take after you re-install the operating system would be to disable Autorun. You can read more about that HERE.

Let me know if you have any other questions. Again, sorry about the bad news.

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Re: Please help with malware problem.

Unread postby Mark243 » November 30th, 2008, 8:00 pm

Hi Carolyn,

Thank you very much for the help. I can't start the process of reformatting the machine until earliest next weekend but I have disconnected it from the internet for now. Thanks again for your help. It would have taken me a very long time to read the Highjack This log file and I probably would not have realized how bad the infection was.

Best Regards,
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Re: Please help with malware problem.

Unread postby NonSuch » December 2nd, 2008, 4:02 pm

As this issue appears to be resolved, this topic is now closed.

You can help support this site from this link :
Donations For Malware Removal
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