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Hi need help

Unread postby nubcake » November 16th, 2008, 11:19 am

Hi i have a problem and i am not really sure if it is really a malware but it won't hurt to ask for help i guess. So my problem goes like this: my email auto sended out this 'See letter dear' email to all of my contacts. So i am not sure if a malware caused it so im asking for help here.

Below is my HijackThis log, hope you guys can help me out thanks. I attached the logfile as well incase you want to download it for a better look.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:13:12 PM, on 16/11/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16711)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hp\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\SingTel\McciTrayApp.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... &pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... &pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NuTCSetupEnviron] C:\PROGRA~1\RATIONAL\RATION~1\NUTCROOT\bin\ncoeenv.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SingTel_McciTrayApp] C:\Program Files\SingTel\McciTrayApp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-SG/a-U ... E_UNO1.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b56907.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/Mi ... b56986.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Andrea Electronics Corporation - C:\Windows\system32\AEADISRV.EXE
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NuTCRACKER Service (NuTCRACKERService) - DataFocus, Inc. - C:\Windows\system32\nutsrv4.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9772 bytes
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nubcake
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Re: Hi need help

Unread postby silver » November 20th, 2008, 2:30 am

Hi nubcake,

my email auto sended out this 'See letter dear' email to all of my contacts
How did you find that this happened? Are the emails in your sent email folder? Which email program do you use? Can you post a copy of the email?

------------------------------------------------------------------------

Please open Start->Control Panel->Add/Remove Programs, and remove BitComet. This needs to be removed as site policy is to require users to remove all P2P programs as part of cleaning.

------------------------------------------------------------------------

Download RSIT by random/random to your Desktop (right-click the link, select Save Target As..., select your Desktop and press Save)

  • Double click RSIT.exe to start the program, and click Continue at the disclaimer screen.
  • When the scan is complete, two text files will open - log.txt <- this one will be maximized and info.txt <-this one will be minimized
  • Make sure Format->Word Wrap is unchecked
  • Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of log.txt and info.txt in your reply

------------------------------------------------------------------------

Once complete, please post both RSIT logs, you won't need to produce a new HijackThis log as RSIT produces one for you.
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Re: Hi need help

Unread postby nubcake » November 20th, 2008, 10:34 am

Hi i have removed BitComet as you requested and the problem seemed to went away. So im guessing there was a trojan within a file i downloaded. And if you still would like to know, i am using Hotmail and below is the contents of the email:

Dear friend,
I would like to introduce a good company who trades mainly in electornic products.
Now the company is under sales promotion,all the products are sold nearly at its cost.
They provide the best service to customers,they provide you with original products of
good quality,and what is more,the price is a surprising happiness to you!
It is realy a good chance for shopping.just grasp the opportunity,Now or never!
The web address: hxxp://www . evbcn.com

Thanks for your time. Have a nice day.
Last edited by NonSuch on November 20th, 2008, 5:25 pm, edited 2 times in total.
Reason: Edited to disable live link.
nubcake
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Re: Hi need help

Unread postby silver » November 20th, 2008, 9:27 pm

Hi,

I'm glad to hear things are better, but a lack of symptoms doesn't necessarily indicate your machine is clean. If you answer the other questions I posed in my previous post I might be able to advise you further:

How did you find that this happened?
Are the emails in your sent email folder?
Are you using Hotmail through the website or in conjunction with a local email program, like Outlook Express or Windows Live Mail?
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Re: Hi need help

Unread postby nubcake » November 21st, 2008, 9:55 am

Hi, i noticed it because it appeared in my inbox. I am using Windows Live Messenger/Hotmail which i think is about the same as accessing through the website directly. Because i added my own email address to my contacts so when it massed send out the email i received it myself to. Not to mention when it failed, hotmail auto sends a failed delivery message back to me which i had tonnes of it.
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Re: Hi need help

Unread postby silver » November 21st, 2008, 10:21 pm

Hi nubcake,

One thing you should know is that it's not necessary to compromise your computer or Hotmail password to send emails in your name. Any spammer can send out emails that have your address in the 'from' field, and this is often done to make the spam appear legitimate and get past email filters etc. The typical symptom of this is a lot of 'failed delivery' messages, you can read about this here:
http://secondwheel.googlepages.com/backscatter
http://www.computerworld.com.au/index.p ... ;16;fpid;1

However, if you can confirm that the email was sent specifically to your contacts, if it appears in your sent mail folder, if the email headers indicate that it was sent from your account, or there is other direct evidence that it was sent from your account, then your email account may have been accessed. From what you have said I can't confirm whether this has happened or not, but the best thing to do is to change your password immediately and be sure to use a strong password.

If you think your Hotmail account may have been accessed, then I recommend we give your machine the once over to make sure it's not compromised in any way. Please let me know how you wish to proceed.
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Re: Hi need help

Unread postby nubcake » November 22nd, 2008, 5:49 am

Hi again, yes after checking abit, they did appear in my sent folder with my email address on the 'From' Field. If i am not wrong it was sent to all of my contacts and some of my frens have confirmed with me that they did receive the email.

However i believed it was the trojan that i caught while downloading a file using BitComet that caused the problem because it seemed that my girlfriend's email did the same thing when she signed in on my laptop thus erasing the likelihood that our Hotmail were accessed. Being that, i have changed my password as you suggested.
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Re: Hi need help

Unread postby silver » November 22nd, 2008, 6:11 am

OK, in that case I recommend we give your machine a once over to check for malware infection. Please let me know how you wish to proceed.
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Re: Hi need help

Unread postby nubcake » November 22nd, 2008, 7:04 am

Hi, Sorry can you explain what you mean by giving my machine a once over?
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Re: Hi need help

Unread postby silver » November 22nd, 2008, 8:41 pm

I mean check it for malware infection. This will involve examining your machine with some tools and performing some scans. I know you mentioned that the problem appears to have gone away, but a lack of symptoms doesn't necessarily indicate the infection is gone, so I suggest we check it out.

If you wish to do so, please begin as follows:

Download RSIT by random/random to your Desktop (right-click the link, select Save Target As..., select your Desktop and press Save)

  • Double click RSIT.exe to start the program, and click Continue at the disclaimer screen.
  • When the scan is complete, two text files will open - log.txt <- this one will be maximized and info.txt <-this one will be minimized
  • Make sure Format->Word Wrap is unchecked
  • Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of log.txt and info.txt in your reply

Once complete, please post both RSIT logs, you won't need to produce a new HijackThis log as RSIT produces one for you.
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Re: Hi need help

Unread postby nubcake » November 22nd, 2008, 9:50 pm

Hmm.. i think its okay.I will skip the scan because by the time i get the time to do a scan, this thread would have been closed as inactive.

Thanks alot for your time and help, appreciate it.

Have a nice day. :)
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Re: Hi need help

Unread postby silver » November 22nd, 2008, 10:21 pm

You're welcome. Here are some tips to help you keep your machine clean:

I recommend you install a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.
Also: subscribe to the mailing list to get update notifications.

Please take care when downloading programs. One of the easiest ways to be infected is to download freeware/shareware programs which come laden with malware - this includes allowing websites to install browser plug-ins or ActiveX controls. Before downloading, it is crucial to check whether the source is reputable.
One way to check is to use McAfee SiteAdvisor. Copy the domain name into the space provided and SiteAdvisor will give you a report on the website which can help you decide if it is safe. They also have a toolbar for IE and Firefox which adds this functionality to your browser.

Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program.

Find out more about how to prevent infection in the future
http://forum.malwareremoval.com/viewtopic.php?p=33687

Please post back to let me know that you have read this. :)
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Re: Hi need help

Unread postby nubcake » November 22nd, 2008, 10:27 pm

Hi, once again thanks for your help.

May i ask if the MVPS Host is similar to PeerGuardian? Because some of my friends suggest that i download PeerGuardian2.

By the way i am using avast! antivirus, is it any good or do you have better recommendations?
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Re: Hi need help

Unread postby silver » November 22nd, 2008, 10:45 pm

May i ask if the MVPS Host is similar to PeerGuardian? Because some of my friends suggest that i download PeerGuardian2.
PeerGuardian is a program designed to protect people who are downloading files illegally through peer-to-peer networks. Anything downloaded from them cannot be trusted to be clean, because even if the file appears to be what it claims to be, it can have malware embedded in it. I strongly recommend you do not use P2P programs, and then you will have no need for PeerGuardian.

The MVPs hosts file blocks domain names which serve malware, advertising and other unwanted content. It is not a program which you run, so it does not consume any resources on your machine. It is easy to install and immediately provides protection. You can read more about it here:
http://www.mvps.org/winhelp2002/hosts.htm

By the way i am using avast! antivirus, is it any good or do you have better recommendations?
Avast! is an excellent antivirus so if you are happy with it and keeping it updated and active then it will provide good protection.

If however you are unhappy with it, or wish to try another program, Avira Antivir is another good and free choice:
http://www.free-av.com/

It's very important to run only one antivirus at once, if you ever wish to change antivirus, please follow this procedure:
- Download the new antivirus installer - but do not run it
- Disconnect from the internet
- Uninstall your current antivirus, reboot if necessary
- Run the new antivirus installer, reboot if necessary
- Re-connect to the internet and update

If you have any other questions please ask.
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Re: Hi need help

Unread postby nubcake » November 22nd, 2008, 10:57 pm

Hmm ok, i will download the MVPS and the WinPatrol.

Thanks. :D
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