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COMPUTER PROGRAM SLOW TO OPEN OR FREEZES - MICROSOFT WORD

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COMPUTER PROGRAM SLOW TO OPEN OR FREEZES - MICROSOFT WORD

Unread postby Ohhgoodieee » November 14th, 2008, 5:42 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:35:51 PM, on 11/14/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Documents and Settings\All Users\Application Data\Bomgar-SCC-47B1DA59\bomgar-scc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlagent.EXE
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Novosoft\Handy Backup\hbagent.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Case Explorer\syzygy.exe
C:\PROGRA~1\AVG\AVG8\avgupd.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\AVG\AVG8\aAvgApi.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Handy Backup 4.0] "C:\Program Files\Novosoft\Handy Backup\hbagent.exe" -logon
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{E640FC5A-6FD7-49F4-9D4E-DE1B4F74E750}: NameServer = 64.105.189.26,64.105.179.138
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bomgar Jump Client [1202838105-1221675721] (bomgar-ps-1202838105-1221675721) - Bomgar Corporation - C:\Documents and Settings\All Users\Application Data\Bomgar-SCC-47B1DA59\bomgar-scc.exe
O23 - Service: Iap - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: Microsoft cache control (MSControlService) - Unknown owner - C:\WINDOWS\System32\windows (file missing)

--
End of file - 4617 bytes
Ohhgoodieee
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Posts: 1
Joined: November 14th, 2008, 5:38 pm
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Re: COMPUTER PROGRAM SLOW TO OPEN OR FREEZES - MICROSOFT WORD

Unread postby silver » November 16th, 2008, 11:52 pm

Hi Ohhgoodieee,

Have you had any warnings from your protection software?
Do you have any reason to suspect malware infection other than the performance problem?

Download RSIT by random/random to your Desktop (right-click the link, select Save Target As..., select your Desktop and press Save)

  • Double click RSIT.exe to start the program, and click Continue at the disclaimer screen.
  • When the scan is complete, two text files will open - log.txt <- this one will be maximized and info.txt <-this one will be minimized
  • Make sure Format->Word Wrap is unchecked
  • Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of log.txt and info.txt in your reply

Once complete, please post both RSIT logs, you won't need to produce a new HijackThis log as RSIT produces one for you.
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silver
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Posts: 9219
Joined: August 7th, 2006, 9:40 pm
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Re: COMPUTER PROGRAM SLOW TO OPEN OR FREEZES - MICROSOFT WORD

Unread postby silver » November 19th, 2008, 8:43 pm

Do you still need help with your machine?

If the instructions are unclear or something isn't working, please let me know before proceeding.
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silver
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Posts: 9219
Joined: August 7th, 2006, 9:40 pm
Location: GMT+7

Re: COMPUTER PROGRAM SLOW TO OPEN OR FREEZES - MICROSOFT WORD

Unread postby silver » November 22nd, 2008, 8:21 pm

Due to a Lack of Response this topic is now closed.

If you still require help, please open a new thread in the Malware Removal forum.

If you have been helped and wish to donate to help with the costs of this volunteer site,
please read Donations For Malware Removal
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silver
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Posts: 9219
Joined: August 7th, 2006, 9:40 pm
Location: GMT+7
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