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HELP HELP SOS

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HELP HELP SOS

Unread postby clayton » November 6th, 2008, 7:21 am

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:18:09 PM, on 11/6/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\system32\MMTray.exe
C:\WINDOWS\system32\MMTray2k.exe
C:\WINDOWS\system32\MMTrayLSI.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\claytonsBackup\P2kCommander-V3.3.0\P2kAutostart.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\algg.exe
C:\Program Files\ViRsLab\ViRsLab.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Administrator\Desktop\forsecurity\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://windiwsfsearch.com
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://windiwsfsearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://windiwsfsearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://windiwsfsearch.com/ie6.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://windiwsfsearch.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://windiwsfsearch.com/ie6.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://windiwsfsearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://windiwsfsearch.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://windiwsfsearch.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?prd=816 ... 03-51%20PM)%5c09%20Track%209.wma&embedded=false
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ViRsLabWarningBHO Class - {2B394226-862F-4aa4-AA53-988E24F50841} - C:\Program Files\ViRsLab\ViRsLabWarning.dll
O2 - BHO: 512686 helper - {51B15F5A-E98B-4658-B9CB-9307B74773A7} - C:\WINDOWS\system32\512686\512686.dll
O2 - BHO: D - {7555B36A-0015-36EF-A863-1533B32A92AF} - C:\WINDOWS\system32\mws31865.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [MMTray] MMTray.exe
O4 - HKLM\..\Run: [MMTray2K] MMTray2k.exe
O4 - HKLM\..\Run: [MMTrayLSI] MMTrayLSI.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Resume copy] copyfstq.exe /startup
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKCU\..\Run: [P2kAutostart] C:\claytonsBackup\P2kCommander-V3.3.0\P2kAutostart.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [wblogon] C:\WINDOWS\system32\algg.exe
O4 - HKCU\..\Run: [ViRsLab] "C:\Program Files\ViRsLab\ViRsLab.exe"
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: dev5_ap1 - Unknown owner - C:\phpdev5\apache\Apache.exe (file missing)
O23 - Service: dev5_ap2 - Unknown owner - C:\phpdev5\apache2\bin\Apache.exe (file missing)
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe
O23 - Service: wampapache - Apache Software Foundation - c:\wampserv\bin\apache\apache2.2.8\bin\httpd.exe
O23 - Service: wampmysqld - Unknown owner - c:\wampserv\bin\mysql\mysql5.0.51b\bin\mysqld-nt.exe

--
End of file - 6418 bytes
clayton
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Posts: 14
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Re: HELP HELP SOS

Unread postby Odd dude » November 6th, 2008, 11:01 am

Hello and welcome to the forums!

I'm Odd dude, pleased to meet you; if it helps, you can call me OD ;). I will be helping you with your infection. However, it is important to take note of ten things - quite the wall of text, I know, but please bear with me:

  • Logs from malware removal programs (Hijackthis is one of them) can take some time to analyze. I need you to be patient whilst I analyze any logs you post.
  • Please carefully read any instruction that I give you.
    Reading too lightly will cause you to miss important steps, which could have destructive effects.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • Only YOU must use these instructions, they are not suitable for any other computer with similar problems.
  • Do not do things I do not ask for, such as running a spyware scan. The one thing you should always do, though, is making sure that your antivirus definitions are up-to-date!
  • If I tell you to download a tool which you already have, please re-download it and do not use the copy you already have. This is because the tools are updated regularly.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you were to do the same. From this point, we're in this together ;)
  • As I am still in training at the Malware Removal University, anything I do must be checked by an experienced malware fighter. This means there might be a slight delay in my answers.
  • Lastly, I am no magican. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system. Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

I am now analyzing your situation and hope to be back with you soon. While I am reviewing your situation, could you please do the following for me:

Make an Uninstall List
I need you to create an uninstall list so I can further analyze your situation.

  • Start HijackThis.
  • Click Open the Misc Tools section
  • Click Open Uninstall Manager
  • Click Save list...
  • Save the list to your desktop, or any other convenient place.

Please post back:
  • Uninstall list
  • New hijackthis log
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Re: HELP HELP SOS

Unread postby Odd dude » November 8th, 2008, 7:58 am

Hi clayton, first I have to ask you whether this is a personal or a company machine? I'm not allowed to clean company machines - see here: http://www.malwareremoval.com/rules.php
In General, we do not help in cleaning business or corporate computers. There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware. There may also be legal issues regarding any loss of business data that we do not wish to deal with.
If you ask for help and, unknown to us, it involves a business computer, you need to understand that any damages resulting from our advice are YOUR RESPONSIBILITY.


Either way, I have some bad news.

Your computer is infected by a backdoor. A backdoor grants the creator complete access over your computer. Backdoors can monitor every keystroke you type (like keyloggers), and also grant their users administrative remote access over your pc!
This means that, although we can TRY to clean the infection, it is impossible to make 100% sure that the back door remains sealed forever. Sealing a back door is like locking the back door to your house: the door will be locked, but the burglar might have forged a key. This is because backdoors can leave hidden files deeply embedded into the system & they can modify your security settings without you or me ever finding out!
Therefore, the only way to TRULY fix a backdoor is to format your hard drive and reinstall your operating system (= getting a new lock/getting a new door/getting a new house). Most malware experts agree that a reformat/reinstall is the best way to handle backdoors.

Below are some important steps you should take now:
  • Disconnect from the internet NOW!
  • If you have ever handled anything related to money (online banking, online shopping, etc), call your bank company and say that you might be a victim of identity theft due to a computer virus which logs keystrokes.
  • Next, change ALL your passwords from a different computer! Do not use them on this computer again, until I tell you you are clean.
  • Now back up all your data (= not programs!) to a cd-rom.

Next, you have an important decision to make: will you do a R/R (Reformat/Reinstall)? If you choose not to, I will help you clean the PC, but keep in mind that I can NEVER guarantee that you are TRULY clean!
  • Will you use this computer for online banking, online gaming, or anything business related? If yes, the absolute safest option is to R/R. Maybe, one day, the back door will be reopened, and you don't want to find your creditcard stolen, while you thought you were safe.
  • Do you still have the original Windows CD?
  • Is it possible to back up all your data?
  • Do you have the drivers etc ready for a R/R?

In most cases, R/R is the best course of action to take.

THIS is a very good read about what exactly is the dangerous part of backdoors.

Let me know what you decide.
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Re: HELP HELP SOS

Unread postby Odd dude » November 11th, 2008, 2:33 am

clayton? Are you still there?
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Re: HELP HELP SOS

Unread postby NonSuch » November 16th, 2008, 6:42 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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