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please help me remove the problems.

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please help me remove the problems.

Unread postby sunny » October 29th, 2008, 12:50 am

Hi All,

just to give you a background of the problem i am facing. I had installed XP on my system yesterday. simultaneoulsy the system had installed norton internet secuirty from the driver cd. Also i had installed mccafee virus scanner. The problem i am having now is that i am not able to install any of the softwares on my C: drive thats where i have installed the OS. but some of the softwares are getting installed on other drives. i am really confused and lost. plz help me get rid of the virsu/malware/adware......

the log report

Logfile of HijackThis v1.99.1
Scan saved at 10:09:42 AM, on 10/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
D:\Program Files\McAfee\Common Framework\FrameworkService.exe
D:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
D:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
D:\Program Files\McAfee\Common Framework\UdaterUI.exe
D:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe
E:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - D:\Program Files\McAfee\VirusScan Enterprise\Scriptcl.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [ShStatEXE] "D:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "D:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
O9 - Extra button: Skype add-on - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 5209063500
O17 - HKLM\System\CCS\Services\Tcpip\..\{50DA5C14-61C9-415F-8D90-C7401645DE21}: NameServer =,
O17 - HKLM\System\CS1\Services\Tcpip\..\{50DA5C14-61C9-415F-8D90-C7401645DE21}: NameServer =,
O17 - HKLM\System\CS2\Services\Tcpip\..\{50DA5C14-61C9-415F-8D90-C7401645DE21}: NameServer =,
O17 - HKLM\System\CS3\Services\Tcpip\..\{50DA5C14-61C9-415F-8D90-C7401645DE21}: NameServer =,
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O23 - Service: Diskeeper - Diskeeper® Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - D:\Program Files\McAfee\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - D:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - D:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: NBService - Nero AG - D:\Program Files\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
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Re: please help me remove the problems.

Unread postby Katana » November 1st, 2008, 8:24 am

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
  1. Please Read All Instructions Carefully
  2. If you don't understand something, stop and ask! Don't keep going on.
  3. Please do not run any other tools or scans whilst I am helping you
  4. Please continue to respond until I give you the "All Clear"
    (Just because you can't see a problem doesn't mean it isn't there)

If you can do those few things, everything should go smoothly Image

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe


I apologize for the delay in responding, but as you can probably see the forums are quite busy.
Unfortunately there are far more people needing help than there are helpers.

Hi sunny,
I doubt that your problem is caused by malware, it sounds more like the settings you chose during installation were incorrect.

If you still require help please do the following

Download and Run RSIT
  • Please download Random's System Information Tool by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open:
    • log.txt will be opened maximized.
    • info.txt will be opened minimized.
  • Please post the contents of both log.txt and info.txt.
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Location: Manchester

Re: please help me remove the problems.

Unread postby NonSuch » November 7th, 2008, 5:47 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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