Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

HJT log from irenehaley

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: HJT log from irenehaley

Unread postby irenehaley » November 4th, 2008, 9:48 am

OK, did the flash drive disinfect.

The other profiles on my computer are:
Administrator
All Users
Guest
Default User

I believe these are all built in accounts. Do you need RSIT logs for them?

Yes, my computer is running faster. Not exactly snappy, but I no longer have to wait MINUTES for it to load an application or the internet browser.

Thanks for all your help.
irenehaley
Active Member
 
Posts: 11
Joined: October 28th, 2008, 10:09 am
Advertisement
Register to Remove

Re: HJT log from irenehaley

Unread postby irenehaley » November 6th, 2008, 12:41 am

Is there anything more I should do for you, OD. Because I'm very hopeful today that "Yes, we can" get my computer running faster.
irenehaley
Active Member
 
Posts: 11
Joined: October 28th, 2008, 10:09 am

Re: HJT log from irenehaley

Unread postby Odd dude » November 6th, 2008, 2:29 am

I'm sorry, Irene, but the teacher I am working with is not feeling well and therefore has slightly delayed in responding to the fix I proposed.

The logs are looking good, but there still is something you need to do - I am waiting for the teachers to respond to that.

However, I think it's safe to continue using your computer normally now - the logs are looking very good to me. But please do keep continuing monitoring this thread.

I will have instructions for you soon.
User avatar
Odd dude
Retired Graduate
 
Posts: 2819
Joined: May 18th, 2008, 11:16 am
Location: The Netherlands (GMT +1)

Re: HJT log from irenehaley

Unread postby irenehaley » November 8th, 2008, 9:07 am

I'm good with that, OD. Hope your teacher is feeling well soon.
irenehaley
Active Member
 
Posts: 11
Joined: October 28th, 2008, 10:09 am

Re: HJT log from irenehaley

Unread postby Odd dude » November 12th, 2008, 2:38 am

Hi Irene :)

I'm sorry it took me so long to get back to you.

Purge System Restore
We've now arrived at the stage where we can clean the System Restore points. Malware can easily hide itself in System Restore points. This is BAD. While inside the restore point, it is completely harmless. But once you restore from that restore point, the malware will spread again.
To purge System Restore, please do the following:
  • First, launch System Restore (Start :arrow: All Programs :arrow: Accessories :arrow: System Tools :arrow: System Restore).
  • Choose the second option: Create a restore point. Name it something like All Clean.

    Now, for the actual purging:

  • Click Start :arrow: All Programs :arrow: Accessories :arrow: Disk Cleaner.
  • Wait for the program to load... this will take a few seconds.
  • Click the More Options tab, and click the Cleanup button under the System Restore heading. Click Yes if you're prompted whether you're sure.

  • Don't close the program yet.


Clean up some more leftovers
  • Get back to the previous tab. Tick the following items:
    • Temporary Internet Files
    • Offline Web Pages
    • Recycle Bin
    • Temporary Files
    • WebClient/Publisher temporary files
  • Click OK. If you're asked whether you're sure, click Yes.


If you don't have any other issues, then I think all the malware is gone!


Congratulations!
:occasion6: :occasion6: :occasion6: :occasion6: :occasion6: :occasion6:

As far as I can tell, you are CLEAN!


:wav:


Have a big cup of :coffee: , sit back & relax, and now please follow a few of the following tips; they will dramatically reduce your chance of getting infected again.


  • Turn on Automatic Updates if you have not done so. It is MANDATORY to keep your Windows updated, otherwise you are vulnerable to exploits! To turn on Automatic Updates: click Start :arrow: Control Panel :arrow: Security Centre :arrow: Automatic Updates.

Below are optional items. It's highly recommended to read them through, but decide for yourself how many of these recommendations (if any) you follow.

  • Install WinPatrol from here. Instructions for use are here.

  • Install SpywareBlaster to protect you from bad sites. Download - How to use it

  • Install a custom hosts file. Let's say I have a directory of 640kb's worth of bad sites. Let's say I can make sure you will never be able to access those sites, so you will never get any infection from those sites. It's like blocking a site - without site blocking tools. How would you like to never be able to visit (a lot, but not all of the) malware-infected sites again? Well, now you can!
    First, we must disable a service, as Windows cannot work with a very large hosts file while that service is active. This will not affect anything else.
    The disabling routine:
    1. Click Start, then Run
    2. Copy and paste the following:
      Code: Select all
      sc config dnscache start= disabled
    3. Click OK.
    Next, you can download the custom hosts file from here. Installation instructions can be found there as well.

  • Install KeyScrambler. Keyloggers are the third biggest threats in the world of malware - next to backdoors & rootkits. KeyScrambler is an add-on that integrates with your browser and protects you from keyloggers; meaning safe online gaming, and safe online banking. There is also a paid version, which protects e-mail programs and Word, and a more expensive paid version that protects even more items! Download it from here. I recommend you to not use the IE version, as in the past this had caused crashes with IE 7+; yet it worked fine on IE 6. Though they could have fixed it by now.

Please note: you must NOT rely on programs like KeyScrambler for your protection. The program can protect against many types of keylogging software but no security program is 100% reliable and new malware is created every day. If you suspect your machine is infected with a keylogger you should immediately change all your passwords from a known clean machine and seek assistance with removing the malware.

Please reply to this thread once more so we know it can be archived

Happy surfing!! :)
User avatar
Odd dude
Retired Graduate
 
Posts: 2819
Joined: May 18th, 2008, 11:16 am
Location: The Netherlands (GMT +1)

Re: HJT log from irenehaley

Unread postby Odd dude » November 14th, 2008, 8:24 am

Are you still with me, Irene? (I know it's not fair to ask you for a prompt reply after mine have taken so long, but I just want to check whether you succesfully executed the last set of instructions and whether you have any questions or not)
User avatar
Odd dude
Retired Graduate
 
Posts: 2819
Joined: May 18th, 2008, 11:16 am
Location: The Netherlands (GMT +1)

Re: HJT log from irenehaley

Unread postby NonSuch » November 16th, 2008, 6:45 pm

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
NonSuch
Administrator
Administrator
 
Posts: 27305
Joined: February 23rd, 2005, 7:08 am
Location: California
Advertisement
Register to Remove

Previous

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 65 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware