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help please

Unread postby ddopson » October 25th, 2008, 6:29 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:42:46 PM, on 10/25/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Viewpoint\Common\ViewpointService.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\ctfmon.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [McRegWiz] D:\i386\Apps\App01496\rgw\mcregwiz.exe /autorun
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [SymNRT] "C:\DOCUME~1\dan\LOCALS~1\Temp\WZSE1.TMP\SymNRT.exe" /unrun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/St ... b46479.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZB ... b32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZP ... b32846.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v ... b34246.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/St ... b41227.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/dim2/defaul ... der_v6.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: Google Updater Service (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9576 bytes
ddopson
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Posts: 12
Joined: October 25th, 2008, 3:48 pm
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Re: help please

Unread postby ktreffin » October 26th, 2008, 12:21 pm

Hi ddopson, Welcome to the forums!Image

My name is Ken, on these forums I am known as ktreffin. I will be helping you with your current problem. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens.

Can you please tell me exactly what kind of problems you are having with this system? If you can give me a brief description of what is going on, it will help me determine the best course of action to take.

HiJackThis logs do take some time to review and research. I would appreciate it if while you are waiting, you could please do the following for me:

Please make an Uninstall List using HiJackThis.


To access the Uninstall Manager you would do the following:
    1. Start HijackThis
    2. Click on the Config button
    3. Click on the Misc Tools button
    4. Click on the Open Uninstall Manager button.
    5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in a reply.

As we work together to resolve your problem, please read these instructions carefully. You may wish to print them off or copy them to Notepad.

Lastly, please keep these points in mind:
  • If you have questions, please DON'T hesitate to ask!
  • The instructions I give are specific to your current problem and should not be used on other systems.
  • Please post your replies only to this topic, and please DO NOT start a new thread.
  • Since there may be multiple issues with your system, please continue to follow this thread until I have given you an "All Clean!"

I am reviewing your log now, and will be back with you shortly. Thank you for your patience.

Ken
User avatar
ktreffin
Retired Graduate
 
Posts: 1864
Joined: February 28th, 2007, 11:12 pm
Location: USA, Florida

Re: help please

Unread postby ddopson » October 26th, 2008, 9:02 pm

Thanks for responding to my request. The problem actually started a couple of weeks ago. We have multiple log-ins, as this is a family computer, and the kids were having trouble logging in. When you click on the tag to log in, it acts as if it is about to do it and then the log-in page returns. If you are the first person to log-in after a reboot, you can get in, but in order to switch user, you have to shut down and start over.

When you open IE, you get the Microsoft run once screen where you select your search engines, etc. The home page cannot be changed on a permanent basis. I even tried spywareblaster to hold the settings, which at least puts the new home page under the home button, but it still will not take you there. I cannot permanently change any settings in IE.

Another symptom is that MS outlook, that I use for e-mail, has disappeared, along with some other programs that were installed.

I will get you the delete log soon.
ddopson
Active Member
 
Posts: 12
Joined: October 25th, 2008, 3:48 pm

Re: help please

Unread postby ddopson » October 26th, 2008, 9:18 pm

A Bug's Life Action Game
Ad-Aware
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Reader 8.1.2
Adobe® Photoshop® Album Starter Edition 3.2
AIM 6
AOL You've Got Pictures Screensaver
AppCore
Baseball Statwiz Version 6.541
BigFix
Blue's 123 Time Activities
ccCommon
CheckIt Diagnostics
Component Framework
Creative Jukebox Driver
Creative MediaSource
Creative Removable Disk Manager
Creative System Information
Creative Zen MicroPhoto
Digital Media Reader
EA Network Play System
EPSON ESPR220 Reference Guide
EPSON Print CD
EPSON Printer Software
EZ Lyrics
Football Mogul 2006 Demo
Football Mogul 2007 (Demo Version)
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Format SDK (KB902344)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Adapters and Drivers
iTunes
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Jackpot! Ultimate Casino Game Pack 1.2
Java 2 Runtime Environment, SE v1.4.1_04
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) SE Runtime Environment 6 Update 1
JumpStart Spanish v1.0
Learn2 Player (Uninstall Only)
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
Macromedia Shockwave Player
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Money 2005
Microsoft National Language Support Downlevel APIs
Microsoft Office Standard Edition 2003
Microsoft Picture It! Premium 10
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MIT MathML Fonts 1.0
Monopoly Junior
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 6.0 Parser (KB933579)
Multimedia Keyboard Driver
My Amazing Human Body
My Little Pony
Napster
Napster Burn Engine
Need For Speed High Stakes
Need For Speed III
Norton AntiVirus
Norton AntiVirus Help
Norton Confidential Core
Norton Internet Security
Norton Internet Security
Norton Internet Security (Symantec Corporation)
Norton Protection Center
oggcodecs 0.71.0946
palmOne
Pdf995
PdfEdit995
Picasa 2
PowerDVD
Quicken 2002 Basic
QuickTime
Realtek High Definition Audio Driver
Recovery Software Suite Gateway
Rhapsody Player Engine
RollerCoaster Tycoon
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB958644)
Slot Machine
SoftV92 Data Fax Modem with SmartCP
Sonic Encoders
SPBBC 32bit
SpywareBlaster 4.1
Statwiz 2000 Upgrade 6.541
Symantec Real Time Storage Protection Component
Symantec Technical Support Web Controls
TaxCut Premium 2006
Time to Play Pet Shop
TurboStats ScoreKeeper
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update Rollup 2 for Windows XP Media Center Edition 2005
Viewpoint Media Player
Wal-Mart Music Downloads Store
Who Wants To Be A Millionaire
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows Search 4.0
Windows XP Media Center Edition 2005 KB908250
Windows XP Service Pack 3
Yahoo! Music Jukebox
Yahoo! Toolbar
Zune
Zune
Zune Language Pack (ES)
Zune Language Pack (FR)
ZyDAS IEEE 802.11 b+g Wireless LAN - USB
ddopson
Active Member
 
Posts: 12
Joined: October 25th, 2008, 3:48 pm

Re: help please

Unread postby ktreffin » October 26th, 2008, 9:37 pm

Hi ddopson,

Good news is that I am not seeing anything malicious in you HijackThis log. There are a few things that we need to take care of. Hopefully this may help your problem.

Before we begin, I need to stress some important points to you.
  • Some of the instructions I will provide may get quite long. I highly recommend that you print a copy of them off or copy them into Notepad.
  • If at any time you have questions, please DON'T hesitate to ask!
  • Please keep in mind that the instructions I give are specific to your current problem and should not be used on other systems.
  • Also, please remember that there may be multiple issues with your system, please continue to follow this thread until I have given you an "All Clean!"

Ready? Lets go....

Step #1: Remove programs using Add / Remove Programs

Please remove the following programs from your computer by completeing the following steps:
  • Please click Start > Control Panel > Add / Remove Programs
  • Please remove the following programs:
      Viewpoint Media Player
  • Do not panic if some programs listed are not present.
  • Once you have completed removing the above prgrams, you may exit the Control Panel

*==============================================*

Step #2: Remove malware lines using Hijack This

Please start HiJackThis as you did to generate a log, but this time click on "Do A System Scan Only".
Place a checkmark in the boxes to the left of the following entries by clicking on them:

R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/dim2/defaul ... der_v6.cab

CLOSE ALL OPEN WINDOWS AND BROWSERS - EXCEPT HIJACKTHIS and click on "Fix Checked".

Once complete, please exit HiJackThis.

*==============================================*

Step #3: Download and Run ATF Cleaner

Download ATF (Atribune Temp File) Cleaner by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it.

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache

*The other boxes are optional*
Then click the Empty Selected button.

Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.

*==============================================*

Step #4: Download and Run Malwarebytes' Anti-Malware

Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply.
  • If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

*==============================================*

Step #5: Download and Run Random's System Information Tool (RSIT)

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

*===============================================*

Step #6: Things to put in your next reply

Please post the following in your next reply:
  • Contents of the Malwarebytes' Anti-Malware Log
  • Contents of both of the RSIT logs (log.txt and info.txt)

Thanks,
Ken
User avatar
ktreffin
Retired Graduate
 
Posts: 1864
Joined: February 28th, 2007, 11:12 pm
Location: USA, Florida

Re: help please

Unread postby ddopson » October 28th, 2008, 9:28 pm

I am trying to do these requests, but am having a difficult time. I can't download anything via IE, so I saved the files to a DVD, now it won't even open them. I can open other files on DVd as that is how I loaded HJT. I will get it ne way or another though.

I did run HJT again and removed the files you requested, but they came back again.
ddopson
Active Member
 
Posts: 12
Joined: October 25th, 2008, 3:48 pm

Re: help please

Unread postby ktreffin » October 29th, 2008, 10:13 am

I have sent you a Private Message concerning the troubles you are having.

Edit: Fix spelling.... :oops:
User avatar
ktreffin
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Posts: 1864
Joined: February 28th, 2007, 11:12 pm
Location: USA, Florida

Re: help please

Unread postby ddopson » October 29th, 2008, 8:34 pm

the Mbam log is all I can send you. I was able to get ATF to run also. RSIT will not run on this computer. It gives an error message that says "Line-1: Error: Variable used without being declared."
It worked on another computer, so I know the file is good.

Here is the Mbam log:

Malwarebytes' Anti-Malware 1.30
Database version: 1306
Windows 5.1.2600 Service Pack 3

10/29/2008 7:52:11 PM
mbam-log-2008-10-29 (19-52-11).txt

Scan type: Quick Scan
Objects scanned: 64756
Time elapsed: 8 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
ddopson
Active Member
 
Posts: 12
Joined: October 25th, 2008, 3:48 pm

Re: help please

Unread postby ktreffin » October 30th, 2008, 6:16 pm

Hi ddopson,

It's surprising that Malwarebytes' didn't find anything....

Step #1: Download and Run: ComboFix

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Image



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

*===============================================*

Step #2: Things to put in your next reply

Please post the following in your next reply:
  • A New Hijack This Log
  • Contents of the ComboFix Log (C:\ComboFix.txt)

Thanks,
Ken
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ktreffin
Retired Graduate
 
Posts: 1864
Joined: February 28th, 2007, 11:12 pm
Location: USA, Florida

Re: help please

Unread postby ddopson » November 2nd, 2008, 10:47 am

The computer would not allow me to install the windows recovery console. I am also now being prompted by an information bar to change my security settings. Not sure if that is progress or the malware trying to load something else.

Here are the logs:

ComboFix 08-11-01.06 - dan 11/02/2008 9:03:30.1 - NTFSx86
Running from: C:\Documents and Settings\dan\Desktop\ComboFix.exe

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Program Files\Seekmo Programs
C:\Program Files\Seekmo Programs\Seekmo Toolbar\SeekmoTBUninstaller.exe
C:\test.txt
C:\WINDOWS\Downloaded Program Files\setup.inf
C:\WINDOWS\IE4 Error Log.txt
C:\WINDOWS\system32\_000006_.tmp.dll
D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2008-10-02 to 2008-11-02 )))))))))))))))))))))))))))))))
.

No new files created in this timespan

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-10-29 21:58 --------- d-----w C:\Program Files\Malwarebytes' Anti-Malware
2008-10-29 02:00 --------- d-----w C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-10-29 02:00 --------- d-----w C:\DOCUME~1\dan\APPLIC~1\Malwarebytes
2008-10-29 01:39 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-10-28 16:59 --------- d-----w C:\Documents and Settings\All Users\Application Data\AOL
2008-10-28 01:50 --------- d-----w C:\Documents and Settings\All Users\Application Data\Viewpoint
2008-10-25 21:14 --------- d---a-w C:\Documents and Settings\All Users\Application Data\TEMP
2008-10-25 20:26 --------- d-----w C:\Program Files\Trend Micro
2008-10-25 18:31 --------- d-----w C:\Program Files\SpywareBlaster
2008-10-23 00:36 --------- d-----w C:\Documents and Settings\All Users\Application Data\Symantec
2008-10-22 20:10 38,496 ----a-w C:\WINDOWS\system32\drivers\mbamswissarmy.sys
2008-10-22 20:10 15,504 ----a-w C:\WINDOWS\system32\drivers\mbam.sys
2008-10-10 11:13 --------- d-----w C:\DOCUME~1\dan\APPLIC~1\U3
2008-10-10 02:06 --------- d-----w C:\Documents and Settings\All Users\Application Data\Lavasoft
2008-10-10 02:04 --------- d-----w C:\Program Files\Lavasoft
2008-10-10 02:03 --------- d-----w C:\Program Files\Common Files\Wise Installation Wizard
2008-10-05 16:55 --------- d-----w C:\Documents and Settings\wat up g-dogg\Application Data\Windows Desktop Search
2008-10-05 01:10 --------- d-----w C:\Program Files\Common Files\AOL
2008-10-05 00:51 --------- d-----w C:\Program Files\Windows Desktop Search
2008-10-05 00:27 --------- d-----w C:\Program Files\MSN Games
2008-10-05 00:24 --------- d-----w C:\Program Files\Google
2008-09-29 21:19 --------- d-----w C:\Program Files\Norton Internet Security
2008-09-15 12:12 1,846,400 ----a-w C:\WINDOWS\system32\win32k.sys
2008-09-08 10:41 333,824 ----a-w C:\WINDOWS\system32\drivers\srv.sys
2008-08-26 07:24 826,368 ----a-w C:\WINDOWS\system32\wininet.dll
2008-08-14 10:09 2,145,280 ----a-w C:\WINDOWS\system32\ntoskrnl.exe
2008-08-14 09:33 2,023,936 ----a-w C:\WINDOWS\system32\ntkrnlpa.exe
2006-02-13 22:06 8,272,008 ----a-w C:\Documents and Settings\shared docs backup\j2re-1_4_1-win.exe
2003-09-04 19:14 3,759 ----a-w C:\WINDOWS\inf\SETAA.tmp
2003-05-13 00:02 775,107 ----a-w C:\Documents and Settings\shared docs backup\DESetup.exe
1998-08-24 17:09 10,000 ----a-w C:\WINDOWS\inf\unregpn.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\MyOverlayIcon1]
@="{78AEACE2-91AE-4E8E-841E-F1879238670D}"
[HKEY_CLASSES_ROOT\CLSID\{78AEACE2-91AE-4E8E-841E-F1879238670D}]
01/01/2001 10:47 AM 139264 --a------ C:\WINDOWS\System32\aviprope.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" [02/22/2008 03:25 AM 144784]
"RemoteControl"="C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" [11/02/2004 10:24 PM 32768]
"Reminder"="C:\WINDOWS\Creator\Remind_XP.exe" [03/09/2005 10:49 AM 966656]
"Recguard"="C:\WINDOWS\SMINST\RECGUARD.EXE" [09/14/2002 01:42 AM 212992]
"McRegWiz"="D:\i386\Apps\App01496\rgw\mcregwiz.exe" [11/24/2004 12:12 PM 139264]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [12/01/2004 02:00 PM 155648]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [12/01/2004 01:55 PM 126976]
"ehTray"="C:\WINDOWS\ehome\ehtray.exe" [08/05/2005 12:56 PM 64512]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [06/14/2006 03:24 PM 278528]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [04/27/2007 08:41 AM 282624]
"Adobe Photo Downloader"="C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe" [03/09/2007 10:09 AM 63712]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [10/17/2008 02:52 PM 51048]
"osCheck"="C:\Program Files\Norton Internet Security\osCheck.exe" [02/07/2008 01:49 AM 718704]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [01/11/2008 09:16 PM 39792]
"Zune Launcher"="c:\Program Files\Zune\ZuneLauncher.exe" [04/29/2008 06:56 PM 158624]
"SoundMan"="SOUNDMAN.EXE" [10/21/2004 05:20 PM 77824 C:\WINDOWS\SOUNDMAN.EXE]
"ShowWnd"="ShowWnd.exe" [09/19/2003 11:09 AM 36864 C:\WINDOWS\ShowWnd.exe]
"High Definition Audio Property Page Shortcut"="HDAudPropShortcut.exe" [08/12/2004 07:45 PM 61952 C:\WINDOWS\system32\Hdaudpropshortcut.exe]
"CHotkey"="zHotkey.exe" [05/17/2004 08:30 PM 543232 C:\WINDOWS\zHotkey.exe]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"= C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"= C:\WINDOWS\Resources\Themes\Royale.theme

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "C:\Program Files\Windows Desktop Search\MSNLNamespaceMgr.dll" [05/26/2008 09:19 PM 304128]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"VIDC.VDOM"= vdowave.drv
"vidc.MJPG"= m3jpeg32.dll
"vidc.dmb1"= m3jpeg32.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"C:\\Program Files\\MSN Messenger\\msncall.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\WINDOWS\\system32\\ftp.exe"=

R3 BRGSp50;BRGSp50 NDIS Protocol Driver;C:\WINDOWS\system32\Drivers\BRGSp50.sys [06/08/2005 06:44 PM]
R3 COH_Mon;COH_Mon;C:\WINDOWS\system32\Drivers\COH_Mon.sys [07/30/2008 04:42 PM]
R3 ZD1211BU(ZyDAS);ZyDAS ZD1211B IEEE 802.11 b+g Wireless LAN Driver (USB)(ZyDAS);C:\WINDOWS\system32\DRIVERS\zd1211Bu.sys [08/17/2005 02:43 PM]
R3 ZuneWlanCfgSvc;Zune Wireless Configuration Service;c:\WINDOWS\system32\ZuneWlanCfgSvc.exe [04/29/2008 06:56 PM]
S2 BCMNTIO;BCMNTIO;C:\PROGRA~1\CheckIt\DIAGNO~1\BCMNTIO.sys [03/05/2004 04:09 PM]
S2 LiveUpdate Notice;LiveUpdate Notice;C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [10/17/2008 02:52 PM]
S2 MAPMEM;MAPMEM;C:\PROGRA~1\CheckIt\DIAGNO~1\MAPMEM.sys [03/05/2004 04:09 PM]
S2 zumbus;Zune Bus Enumerator Driver;C:\WINDOWS\system32\DRIVERS\zumbus.sys [04/29/2008 06:39 PM]
S2 ZuneBusEnum;Zune Bus Enumerator;c:\WINDOWS\system32\ZuneBusEnum.exe [04/29/2008 06:56 PM]


*Newly Created Service* - COMHOST
*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder

2008-10-28 C:\WINDOWS\Tasks\Norton Internet Security - Run Full System Scan - dan.job
- C:\Program Files\Norton Internet Security\Norton AntiVirus\Navw32.exe [02/07/2008 09:05 AM]
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-SymNRT - C:\DOCUME~1\dan\LOCALS~1\Temp\WZSE1.TMP\SymNRT.exe


.
------- Supplementary Scan -------
.
O8 -: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-02 09:06:41
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 11/02/2008 9:08:58
ComboFix-quarantined-files.txt 2008-11-02 14:08:27

Pre-Run: 151,067,332,608 bytes free
Post-Run: 151,052,578,816 bytes free

149 --- E O F --- 2008-10-25 18:28:51


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:40:06 AM, on 11/2/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\SearchIndexer.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [McRegWiz] D:\i386\Apps\App01496\rgw\mcregwiz.exe /autorun
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/St ... b46479.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZB ... b32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZP ... b32846.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v ... b34246.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/St ... b41227.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: Google Updater Service (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 8888 bytes
ddopson
Active Member
 
Posts: 12
Joined: October 25th, 2008, 3:48 pm

Re: help please

Unread postby ktreffin » November 2nd, 2008, 1:20 pm

Looks like ComboFix found some nasties. What happened when you tried to install the recovery console? I will address the information bar prompt that you are getting.....there are still some things in the HijackThis log that may be contributing to it.

Step #1: Remove malware lines using Hijack This

Please start HiJackThis as you did to generate a log, but this time click on "Do A System Scan Only".
Place a checkmark in the boxes to the left of the following entries by clicking on them:

R3 - Default URLSearchHook is missing
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone

CLOSE ALL OPEN WINDOWS AND BROWSERS - EXCEPT HIJACKTHIS and click on "Fix Checked".

Once complete, please exit HiJackThis.

*===============================================*

Step #2: Update Java using JavaRa

Please download JavaRa and unzip it to your desktop.

  • Double-click on JavaRa.exe to start the program.
  • Click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location.

Then download and install Java Runtime Environment (JRE) 6 Update 10.

(Note: Please note that update 10 does not include any security updates. Update 7 (which is the last update before 10) is available at http://java.sun.com/products/archive/j2 ... index.html if you would prefer to install that instead).

*===============================================*

Step #3: Run Kaspersky Online Scan

Please go to Kaspersky website to perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
    • Archives
    • Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to your desktop by changing the Files of type to Text file (.txt) before clicking on the Save button.
  • Now close the window.

*===============================================*

Step #4: Things to put in your next reply

Please post the following in your next reply:
  • A New Hijack This Log
  • Contents of the JavaRa log
  • Contents of the Kaspersky Online Scan Log

Thanks,
Ken
User avatar
ktreffin
Retired Graduate
 
Posts: 1864
Joined: February 28th, 2007, 11:12 pm
Location: USA, Florida

Re: help please

Unread postby ddopson » November 2nd, 2008, 10:09 pm

When I tried to download the windows recovery console, the same thing happened that always happens when i try to download something using this computer, the internet connection gets blocked and I can't download any files. Just for clarification purposes this happens EVERY time I try to follow your instructions. It will not let me run Javara, or the Kaspersky scan. The only way I can get any of this stuff to work is to download it to my laptop, copy it to a disk, copy it to my desktop, and then run it from there.

And to top it off, the lines of code that you asked me to fix with HiJack This, are still there. I have almost no control over this computer!!!
ddopson
Active Member
 
Posts: 12
Joined: October 25th, 2008, 3:48 pm

Re: help please

Unread postby ktreffin » November 2nd, 2008, 10:32 pm

I am sorry that you are still having such a hard time....Lets do this instead. Something must still be lurking that isn't showing its head yet....

Have you tried using an alternate browser? Something like FireFox in order to get these tools?

I would really like to get a RSIT log, however I know you said you had problems with that before.

Can you try running RSIT again, and see if ComboFix has cleaned things up enough to get a RSIT log?

Please bear with me, let me do a little more research into your problem. I will post another fix soon. In the mean time, see if you can get RSIT to run and give us a log.
User avatar
ktreffin
Retired Graduate
 
Posts: 1864
Joined: February 28th, 2007, 11:12 pm
Location: USA, Florida

Re: help please

Unread postby ddopson » November 3rd, 2008, 10:48 pm

nice call to use Firefox. I can do it all except RSIT. Looks like kaspersky found a few things...

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Monday, November 3, 2008
Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Monday, November 03, 2008 21:32:18
Records in database: 1369191
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\
I:\
J:\

Scan statistics:
Files scanned: 125880
Threat name: 3
Infected objects: 6
Suspicious objects: 0
Duration of the scan: 02:31:03


File name / Threat name / Threats count
C:\WINDOWS\System32\aviprope.dll/C:\WINDOWS\System32\aviprope.dll Infected: not-a-virus:AdWare.Win32.Agent.o 3
C:\Qoobox\Quarantine\C\Program Files\Seekmo Programs\Seekmo Toolbar\SeekmoTBUninstaller.exe.vir Infected: not-a-virus:AdWare.Win32.Agent.c 1
C:\WINDOWS\BBSTORE\DSS\DSSAGENT.EXE Infected: not-a-virus:AdWare.Win32.Background 1
C:\WINDOWS\system32\aviprope.dll Infected: not-a-virus:AdWare.Win32.Agent.o 1

The selected area was scanned.


Javara log...

JavaRa 1.11 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Mon Nov 03 17:06:29 2008

Found and removed: C:\Program Files\Java\j2re1.4.1_04

Found and removed: C:\Program Files\Java\jre1.5.0_02

Found and removed: C:\Program Files\Java\jre1.5.0_06

Found and removed: C:\Program Files\Java\jre1.5.0_09

Found and removed: C:\Program Files\Java\jre1.5.0_10

Found and removed: C:\Program Files\Java\jre1.6.0_01

Found and removed: C:\Program Files\Java\jre1.6.0_02

Found and removed: C:\Program Files\Java\jre1.6.0_03

Found and removed: C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\javaw.Exe

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.4

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D510002

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D510006

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D510009

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D511000

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D510002

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D510006

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D510009

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D511000

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D510002

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D510006

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D510009

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D511000

Found and removed: SOFTWARE\Classes\JavaPlugin.150_02

Found and removed: SOFTWARE\Classes\JavaPlugin.150_06

Found and removed: SOFTWARE\Classes\JavaPlugin.150_09

Found and removed: SOFTWARE\Classes\JavaPlugin.150_10

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.5.0.0

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.5.0_02

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.5.0_06

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.5.0_09

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.5.0_10

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5.0_02

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5.0_06

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5.0_09

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5.0_10

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D510002

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D510006

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D510009

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D511000

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D510002

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D510006

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D510009

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D511000

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3248F0A8-6813-11D6-A77B-00B0D0150020}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3248F0A8-6813-11D6-A77B-00B0D0150060}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3248F0A8-6813-11D6-A77B-00B0D0150090}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3248F0A8-6813-11D6-A77B-00B0D0150100}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBB}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBB}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBB}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBB}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC}

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D610001

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D610002

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D610003

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D610005

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D610001

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D610002

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D610003

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D610005

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D610001

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D610002

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D610003

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D610005

Found and removed: SOFTWARE\Classes\JavaPlugin.160_01

Found and removed: SOFTWARE\Classes\JavaPlugin.160_02

Found and removed: SOFTWARE\Classes\JavaPlugin.160_03

Found and removed: SOFTWARE\Classes\JavaPlugin.160_05

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.6.0_01

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.6.0_02

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.6.0_03

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.6.0_05

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.6.0_01

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.6.0_02

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.6.0_03

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.6.0_05

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D610001

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D610002

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D610003

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D610005

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D610001

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D610002

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D610003

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D610005

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D610001

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D610002

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D610003

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D610005

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3248F0A8-6813-11D6-A77B-00B0D0160010}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3248F0A8-6813-11D6-A77B-00B0D0160020}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3248F0A8-6813-11D6-A77B-00B0D0160030}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3248F0A8-6813-11D6-A77B-00B0D0160050}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ACD27BF3-7CDC-11D7-9D4D-00010240CE95}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0014-0001-0004-ABCDEFFEDCBB}

Found and removed: SOFTWARE\Classes\JavaPlugin.141_04

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.4.1_04

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.4.1_04

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.5.0_02

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.5.0_06

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.5.0_09

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.5.0_10

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA}

Found and removed: Software\Classes\JavaPlugin.141_04

Found and removed: Software\Classes\JavaPlugin.160_01

Found and removed: Software\Classes\JavaPlugin.160_02

Found and removed: Software\Classes\JavaPlugin.160_03

Found and removed: Software\Classes\JavaPlugin.160_05

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0003-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0004-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0005-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.5.0_02\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.5.0_06\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.5.0_09\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.5.0_10\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_01\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_02\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_03\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_05\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_01\bin\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_02\bin\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_03\bin\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_05\bin\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files\Common Files\Java\Update\Base Images\jre1.6.0.b105\patch-jre1.6.0_01.b06\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files\Common Files\Java\Update\Base Images\jre1.6.0.b105\patch-jre1.6.0_03.b05\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files\Common Files\Java\Update\Base Images\jre1.6.0.b105\patch-jre1.6.0_05.b13\

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_02

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_03

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_04

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2.0_01

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.6.0_01

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.6.0_02

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.6.0_03

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.6.0_05

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0000-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0001-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0001-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0002-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0002-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0003-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0003-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0004-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0004-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0005-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0005-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0006-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0006-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0007-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0007-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0008-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0008-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0009-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0009-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0010-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0010-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0011-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0011-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0012-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0012-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0013-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0013-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0014-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0014-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0015-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0015-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0016-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0016-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0017-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0017-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0018-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0018-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0019-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0019-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0020-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0020-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0021-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0021-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0022-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0022-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0023-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0023-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0024-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0024-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0025-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0025-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0026-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0026-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0027-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0027-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0028-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0028-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0029-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0029-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0030-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0030-ABCDEFFEDCBB}

JavaRa 1.11 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Mon Nov 03 17:07:22 2008

------------------------------------

Finished reporting.


Hijackthis...Still can't get rid of the issues here.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:42:06 PM, on 11/3/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\SearchIndexer.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Java\jre6\bin\java.exe
C:\Program Files\Symantec\LiveUpdate\ALuNotify.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [McRegWiz] D:\i386\Apps\App01496\rgw\mcregwiz.exe /autorun
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALuNotify.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/St ... b46479.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZB ... b32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZP ... b32846.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v ... b34246.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/St ... b41227.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: Google Updater Service (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 9333 bytes
ddopson
Active Member
 
Posts: 12
Joined: October 25th, 2008, 3:48 pm

Re: help please

Unread postby ktreffin » November 4th, 2008, 8:54 am

I am glad FireFox is working for you. Instead of RSIT lets try this:

Download and Run OTScanIt

  1. Please download OTScanIt.exe from Bleeping Computer by OldTimer and save it to your desktop.
  2. Double click on OTScanIt.exe to run it.
  3. Click on Extract. Once done, you will be prompted. Click OK and click Close.
  4. Double click on the OTScanIt folder. Double click on OTScanIt.exe to run it.
  5. Under Drivers section, select Non-Microsoft.
  6. Click on the Run Scan button at the top left hand corner.
  7. OTScanIt will start running. Once done, Notepad will open. Please post the contents of this Notepad file in your next reply.

Let me know if you have any problems
User avatar
ktreffin
Retired Graduate
 
Posts: 1864
Joined: February 28th, 2007, 11:12 pm
Location: USA, Florida
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