Laptop Malware Issues

[dh149]

Hi,

On my work laptop I am having Malware issues, and hope that someone can help me!

Everytime I run Malwarebytes Anti Malware the following registry keys are found and cleaned/deleted. Once I restart these files return and are again cleaned/deleted.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_options (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_id (Backdoor.Agent) -> Quarantined and deleted successfully.

HiJackThis Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:16:06, on 13/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\altiris\aclient\AClient.exe
C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\SYSTEM32\DWRCS.EXE
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\iPass\iPassConnect\iPCAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\slClient.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\SYSTEM32\DWRCST.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\altiris\aclient\AClntUsr.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\CA\ETRUST~1\realmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Citrix\ICA Client\pnagent.exe
C:\Program Files\Altiris\Altiris Agent\AeXAgentUIHost.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\iPass\iPassConnect\downloader\ipccheck.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sntoday/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://sntoday
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.brew.beer;10.*;210.*;130.*;*.ghodom1.scottish-newcastle.co.uk;*.scottishcourage.com;*.innserveltd.com;*.activemethods.net;*.heiway.net;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [AClntUsr] c:\altiris\aclient\AClntUsr.EXE
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AeXAgentLogon] C:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe /logon
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
O4 - HKLM\..\Run: [QPMEnroll] C:\WINDOWS\system32\QPMEnroll.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: bginfo.bat
O4 - Global Startup: Program Neighborhood Agent.lnk = C:\Program Files\Citrix\ICA Client\pnagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Pool 2 - http://origin.games.yahoo.net/games/cli ... poti_x.cab
O16 - DPF: {51BB7DFD-A6F5-4FAC-B8C9-E71CF84D082C} (AeXNSConsoleContextHelp Class) - http://uksw0001/Altiris/NS/NSCap/Bin/Wi ... onsole.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 9523705843
O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v5.cab
O16 - DPF: {98C53984-8BF8-4D11-9B1C-C324FCA9CADE} (Loader Class v3) - http://uksw0275.sn.brew.beer:8080/qcbin/Spider90.ocx
O16 - DPF: {CFFE5E18-79B9-431C-8CE2-AE55A16E7C09} (looksoftware newlook control) - http://10.14.124.40/citrix/gts8/newlook.cab
O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - http://ukmal001.sn.brew.beer/dwa7W.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = SN.Brew.Beer
O17 - HKLM\Software\..\Telephony: DomainName = drink.brew.beer
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = SN.Brew.Beer
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = drink.brew.beer,scottishcourage.com,scottish-newcastle.co.uk,brew.beer,sn.brew.beer,ghodom1.scottish-newcastle.co.uk
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = drink.brew.beer,scottishcourage.com,scottish-newcastle.co.uk,brew.beer,sn.brew.beer,ghodom1.scottish-newcastle.co.uk
O20 - AppInit_DLLs: AMINIT.dll
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - c:\altiris\aclient\AClient.exe
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Altiris Carbon Copy (CarbonCopy32) - Altiris - C:\WINDOWS\system32\ccsrvc.exe
O23 - Service: Carbon Copy Scheduler (CarbonCopyScheduler) - Altiris - C:\WINDOWS\system32\schdsrvc.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DameWare Mini Remote Control (DWMRCS) - DameWare Development LLC - C:\WINDOWS\SYSTEM32\DWRCS.EXE
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPBOID.EXE
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: iPassConnectEngine - iPass - C:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
O23 - Service: iPCAgent - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPCAgent.exe
O23 - Service: OracleOraHome81ClientCache - Unknown owner - C:\oracle\ora81\bin\ONRSD.EXE
O23 - Service: ScriptLogic Service (SLClient) - ScriptLogic Software Corporation - C:\WINDOWS\system32\slClient.exe
O23 - Service: Gencontrol WinVNC temporary service (VNCTEMP) - Constantin Kaplinsky - C:\VNCTEMP\WinVNC.exe

--
End of file - 8682 bytes

Thanks in advance for your help.

[Katana]

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe

----------------------------------------------------------------------------------------

I apologize for the delay in responding, but as you can probably see the forums are quite busy.
Unfortunately there are far more people needing help than there are helpers.

If you still require help please do the following


Download and Run RSIT

• Please download Random's System Information Tool by random/random from here and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open:
  
  • log.txt will be opened maximized.
  • info.txt will be opened minimized.
• Please post the contents of both log.txt and info.txt.

[Gary R]

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

Gary R