Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

HELP!!!!! ASAP!

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

HELP!!!!! ASAP!

Unread postby bluebelle » October 11th, 2008, 9:22 pm

I need some SERIOUS help! i cant even get to do the hijack this log or virus software to open and i dont know what to do. i have opened the computer in safe mode and still cant get either program to open in safe mode either. i started it in safemode after a window popped up saying i had a problem and was unable to open anything to fix it. please help asap!
bluebelle
Active Member
 
Posts: 3
Joined: July 18th, 2008, 10:20 pm
Advertisement
Register to Remove

Re: HELP!!!!! ASAP!

Unread postby chryssi2001 » October 19th, 2008, 6:13 am

Hello bluebelle,

Do you have HijackThis on the pc but you can't run it?

If not, can you download HijackThis on another pc, and transfer it using a USB on your pc? Then run it in Normal mode preferably, if not even in safe mode would do. I need to see a HijackThis log.

I post the instructions below.
----------------------------------------------
Download and Run HijackThis
Download HJTInstall.exe to your Desktop.

  • Doubleclick HJTInstall.exe to install it.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Copy/Paste the log to your next reply please.

Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

Let me know.
----------------------------------------------
If still no go, try renaming HijackThis.

RENAME HIJACKTHIS

Using Windows Explore by right-clicking the Start button and left clicking Explore navigate to: C:\Program Files\HijackThis\HijackThis.exe (or where HijackThis.exe is located)

Right-click on HijackThis.exe & select Rename to scanner.exe and post back a new Hijackthis log
User avatar
chryssi2001
MRU Teacher Emeritus
 
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: HELP!!!!! ASAP!

Unread postby NonSuch » October 24th, 2008, 1:30 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
NonSuch
Administrator
Administrator
 
Posts: 27300
Joined: February 23rd, 2005, 7:08 am
Location: California


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 29 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware