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My kids laptop expired its virus protection and we've been rewarded with a good one. The machine runs XP and Explorer has been affected...all sites slow and access to such sites as MacAfee and Norton blocked. My attempt to install fresh Norton software from disc was also blocked. Any ideas?
In order for us to help you it is necessary that you provide us with a HijackThis log. A HijackThis log, as well as other logs that may be requested, provide us with a guideline for removing whatever malware is infecting your system. We cannot proceed without such logs for guidance.
Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.
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