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Needing Help With Error Mssgs, Apps Not Running, Etc.

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Needing Help With Error Mssgs, Apps Not Running, Etc.

Unread postby az_critter » September 10th, 2008, 6:59 pm

Below you will find my Hijack log from my Admin Account, I also have a copy from my User Account as well, if you request it.
I have had a series of problems happening for a while, and now a couple of new ones as well.

The newest problems;
1. Concerning my Yahoo Mail account: I log into my mail and at random times (while I'm trying to check mail or send mail, etc.) all of a sudden it kicks me back to the log in screen, where it still has my name, but is requesting my password again. It's happening too soon after logging in, for it to be the typical cookie timeout. The page looks legit, and if I put in my password, it takes me back into my mail, but then repeats the cycle within a couple of minutes again.

2. Logging out of my Admin account: When I try to log out, I get a message that ieexplore is not responding and it refuses to end, unless I click the "end now" button.

The other problems have been going on for a while now, and I have tried thoroughly cleaning my system in various ways, but the problems persist.

1. My Ad-Aware closes due to application errors and leaking memory errors. My Ad-Watch will close with errors, if I have the "load ad-watch on start up" button checked in general settings. I have tried to end these problems by uninstalling and reinstalling Ad-Aware and Ad-Watch through my Admin account, but it only works for a little while, and then the problems come back.

2. When I run a scan with my Ad-Aware, my Norton starts picking up and quarantining viruses. This only happens when I run the Ad-Aware, usually. I have deleted those viruses, in an attempt to free my computer, but to no avail. As soon as I run Ad-Aware, Norton picks up more.

3. I get win32 errors at all hours of the day and night, which results in various programs, software, and hardware not running at all, or not running correctly. For instance, I keep losing my sound, like something is disconnecting my sound card or something.

I uninstalled SpyBot from my system, because it was interfereing too much, and it wasn't finding any problems anyway.
I've tried to scan my computer through Norton's Online Scan Page to find out if I have any Internet leaks or threats, but it doesn't finish the scan. It tells me the server has a problem. I don't know if it means thier server, or mine.

Any help you can give me will be greatly appreciated. Thank you very much.

Logfile of HijackThis v1.99.1
Scan saved at 2:55:06 PM, on 9/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\Ad-Watch2007.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware 2007\Ad-Watch2007.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 6756660013
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/s ... DEXAXO.cab
O16 - DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - http://h20264.www2.hp.com/ediags/dd/ins ... csxp2k.cab
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildGames\Game Console - WildGames\GameConsoleService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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Re: Needing Help With Error Mssgs, Apps Not Running, Etc.

Unread postby askey127 » September 18th, 2008, 7:54 am

Hi az-critter,
Sorry for the delay in responding. We have more logs than we can handle at this time.
If you still need help and are not receiving it elsewhere, please start with the following:
You should download and install the newest version of the free Adobe Reader for reading pdf files, due to vulnerabilities in earlier versions of reader and acrobat.
All versions numbered lower than 8.1.2 are vulnerable.
  • Please uninstall all versions of Adobe Reader before installing the latest version.
  • Go to Start, Control Panel or Start, Settings, Control paneland double click on Add/Remove Programs.
  • Locate every instance of Adobe Reader, one at a time, and click on Change/Remove to Uninstall each one.
    • Click here to download the latest version of Adobe Acrobat Reader.
    • Select your Windows version and click on Download. Save this file to your desktop and run it to install the latest version of Adobe Reader.

If you prefer a simple reader, without plug-ins, that is smaller and faster, take a look at the free Foxit Reader here : http://www.foxitsoftware.com/pdf/rd_intro.php
Retrieve the List of Installed programs Using HJT
Open HijackThis, click Open The Misc Tools Section. Then scroll down the list if you need to, click Open Uninstall Manager and Save List...
The List of installed programs will automatically be saved as uninstall_list.txt in your HiJackThis folder. In addition, the list opens in Notepad so you can also save as another name in another location if you wish. Please paste the contents into your next reply.
Click the "X" in the upper right corner of the HiJackThis window to close it.
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Re: Needing Help With Error Mssgs, Apps Not Running, Etc.

Unread postby NonSuch » September 23rd, 2008, 7:14 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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Joined: February 23rd, 2005, 7:08 am
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