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problem with work computer

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problem with work computer

Unread postby Rupert » September 9th, 2008, 7:54 pm

I was wondering if anyone could help me with this log. This is from a work computer. It had quite a lot of infections but they have installed Symantec which has hopefully dealt with most of them. However a problem remains whereby if you go to Google with Internet Explorer it crashes after you type a few characters. I would like to fix that if possible.

Logfile of HijackThis v1.99.1
Scan saved at 7:40:04 AM, on 9/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\ltdrv\part559.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
c:\ltdrv\srvany.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Vidalia Bundle\Vidalia\vidalia.exe
C:\Program Files\Vidalia Bundle\Privoxy\privoxy.exe
C:\Program Files\Vidalia Bundle\Tor\tor.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

O1 - Hosts: 127.0.,0
O1 - Hosts: 127.0.01222.volumeplay1.com
O1 - Hosts: 127.0.0.3adlaji.cn
O1 - Hosts: 127.0.0.lwww.xxie.net
O1 - Hosts: 127.0.01www.gfrgfrsa.cn
O1 - Hosts: 202.165.102.205 972.aksjd11.com
O1 - Hosts: 202.165.102.205 w3og.cn
O1 - Hosts: 203.208.35.100 qazc.fourtw.cn
O1 - Hosts: 203.208.35.100 www.aujoy.cn
O1 - Hosts: 203.208.35.101 www.hao601.cn
O1 - Hosts: 203.208.35.101 www.psp476.cn
O1 - Hosts: 72.14.235.99 222.1212l112.net
O1 - Hosts: 72.14.235.99 444.1212l112.netn
O1 - Hosts: 72.14.235.99 555.1212l112.net
O1 - Hosts: 72.14.235.99 111.1212l112.net
O1 - Hosts: 65.55.21.250 111.3243l24.com
O1 - Hosts: 65.55.21.250 222.3243l24.com
O1 - Hosts: 65.55.21.250 333.3243l24.com
O1 - Hosts: 125.64.8.112 kao2.gmwo03.com
O1 - Hosts: 125.64.8.112 kao.gmwo06.com
O1 - Hosts: 125.64.8.112 444.gmwo07.com
O1 - Hosts: 116.252.185.15 ru.update365.us
O1 - Hosts: 116.252.185.15 ad.update365.us
O1 - Hosts: 207.46.232.182 popmails.net
O1 - Hosts: 203.208.37.99 3.goodhh.com
O1 - Hosts: 220.181.37.55 down.rwixr.com
O1 - Hosts: 160.79.42.52 www.xdj2008.com
O1 - Hosts: 63.175.76.152 www.revtr.cn
O1 - Hosts: 219.133.40.91 qq.ljsll.com
O1 - Hosts: 203.208.35.102 www.aassccwe.cn
O1 - Hosts: 209.132.177.50 973.aksjd11.com
O1 - Hosts: 209.132.177.50 974.aksjd11.com
O1 - Hosts: 209.132.177.50 971.aksjd11.com
O1 - Hosts: 209.132.177.50 975.aksjd11.com
O1 - Hosts: 72.14.235.104 user1.12-39.net
O1 - Hosts: 72.14.235.147 www.infomt.net
O1 - Hosts: 192.150.18.101 ata1.sysions.net
O1 - Hosts: 192.150.18.101 ata2.sysions.net
O1 - Hosts: 192.150.18.101 ata3.sysions.net
O1 - Hosts: 192.150.18.101 ata4.sysions.net
O1 - Hosts: 193.120.42.226 8nnnnn99.cn
O1 - Hosts: 24.39.54.34 www.haoaoao.cn
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [part559] c:\ltdrv\part559.exe ltrun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Microsoft Pinyin IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12L~1\imesc\IMSCMig.exe /INSTALL
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Vidalia] "C:\Program Files\Vidalia Bundle\Vidalia\vidalia.exe"
O4 - Global Startup: Privoxy.lnk = C:\Program Files\Vidalia Bundle\Privoxy\privoxy.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: qxfel.dll eskisl.dll mcromv.dll micsus.dll mduaey.dll cupops.dll thermaltinc.dll lensch.dll pewire.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O21 - SSODL: sysocmgr - {DA1DE019-A6A8-ED40-4B87-248B2A93DE99} - C:\WINDOWS\sysocmgr.dll
O21 - SSODL: slbiopfs2.dll - {EB9660D8-E1CD-4ff0-B4A9-00CD907F928A} - C:\WINDOWS\system32\slbiopfs2.dll
O21 - SSODL: ktlpgiek.dll - {21BE5FDF-D4CB-4850-AD99-21E68B50BF3F} - C:\WINDOWS\system32\ktlpgiek.dll
O21 - SSODL: mstimewd.dll - {65056902-6E7B-4bd7-95BA-688DB5FA5BEB} - C:\WINDOWS\system32\mstimewd.dll
O21 - SSODL: avicapwm.dll - {6B9FEAD7-4319-4312-AB05-D8C9CD255BFE} - C:\WINDOWS\system32\avicapwm.dll
O21 - SSODL: twainyy.dll - {434FA69C-5F0A-42e1-82B8-10AF2C8E53C6} - C:\WINDOWS\system32\twainyy.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: ltdrv - Unknown owner - c:\ltdrv\srvany.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
Rupert
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Posts: 68
Joined: August 23rd, 2005, 9:24 am
Location: Australia
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Re: problem with work computer

Unread postby chryssi2001 » September 13th, 2008, 7:18 am

Hello Rupert,

Does your company have an IT department? If yes they should try to clean this pc.

Please see our policy for business computers here

In General, we do not help in cleaning business or corporate computers. There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware. There may also be legal issues regarding any loss of business data that we do not wish to deal with.
If you ask for help and, unknown to us, it involves a business computer, you need to understand that any damages resulting from our advice are YOUR RESPONSIBILITY.

This pc is terribly infected.
If after reading the above you accept our terms and wish to continue and clean this pc, follow my instructions below:
----------------------------------------------
RENAME HIJACKTHIS

There is some infection hiding in your log.

Using Windows Explore by right-clicking the Start button and left clicking Explore navigate to: C:\Program Files\HijackThis\HijackThis.exe

Right-click on HijackThis.exe & select Rename to scanner.exe and post back a new Hijackthis log.
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chryssi2001
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Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: problem with work computer

Unread postby Rupert » September 17th, 2008, 8:23 pm

Here is the new HijackThis log.

Logfile of HijackThis v1.99.1
Scan saved at 8:18:49 AM, on 9/18/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\ltdrv\part559.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Vidalia Bundle\Privoxy\privoxy.exe
c:\ltdrv\srvany.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Vidalia Bundle\Vidalia\vidalia.exe
C:\Program Files\Vidalia Bundle\Tor\tor.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\scanner.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: 127.0.,0
O1 - Hosts: 127.0.01222.volumeplay1.com
O1 - Hosts: 127.0.0.3adlaji.cn
O1 - Hosts: 127.0.0.lwww.xxie.net
O1 - Hosts: 127.0.01www.gfrgfrsa.cn
O1 - Hosts: 202.165.102.205 972.aksjd11.com
O1 - Hosts: 202.165.102.205 w3og.cn
O1 - Hosts: 203.208.35.100 qazc.fourtw.cn
O1 - Hosts: 203.208.35.100 www.aujoy.cn
O1 - Hosts: 203.208.35.101 www.hao601.cn
O1 - Hosts: 203.208.35.101 www.psp476.cn
O1 - Hosts: 72.14.235.99 222.1212l112.net
O1 - Hosts: 72.14.235.99 444.1212l112.netn
O1 - Hosts: 72.14.235.99 555.1212l112.net
O1 - Hosts: 72.14.235.99 111.1212l112.net
O1 - Hosts: 65.55.21.250 111.3243l24.com
O1 - Hosts: 65.55.21.250 222.3243l24.com
O1 - Hosts: 65.55.21.250 333.3243l24.com
O1 - Hosts: 125.64.8.112 kao2.gmwo03.com
O1 - Hosts: 125.64.8.112 kao.gmwo06.com
O1 - Hosts: 125.64.8.112 444.gmwo07.com
O1 - Hosts: 116.252.185.15 ru.update365.us
O1 - Hosts: 116.252.185.15 ad.update365.us
O1 - Hosts: 207.46.232.182 popmails.net
O1 - Hosts: 203.208.37.99 3.goodhh.com
O1 - Hosts: 220.181.37.55 down.rwixr.com
O1 - Hosts: 160.79.42.52 www.xdj2008.com
O1 - Hosts: 63.175.76.152 www.revtr.cn
O1 - Hosts: 219.133.40.91 qq.ljsll.com
O1 - Hosts: 203.208.35.102 www.aassccwe.cn
O1 - Hosts: 209.132.177.50 973.aksjd11.com
O1 - Hosts: 209.132.177.50 974.aksjd11.com
O1 - Hosts: 209.132.177.50 971.aksjd11.com
O1 - Hosts: 209.132.177.50 975.aksjd11.com
O1 - Hosts: 72.14.235.104 user1.12-39.net
O1 - Hosts: 72.14.235.147 www.infomt.net
O1 - Hosts: 192.150.18.101 ata1.sysions.net
O1 - Hosts: 192.150.18.101 ata2.sysions.net
O1 - Hosts: 192.150.18.101 ata3.sysions.net
O1 - Hosts: 192.150.18.101 ata4.sysions.net
O1 - Hosts: 193.120.42.226 8nnnnn99.cn
O1 - Hosts: 24.39.54.34 www.haoaoao.cn
O2 - BHO: ThunderAdvise - {97421D0D-E07F-40DF-8F07-99597B9585AD} - C:\WINDOWS\Downloaded Program Files\ThunderAdvise.dll (file missing)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [part559] c:\ltdrv\part559.exe ltrun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Microsoft Pinyin IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12L~1\imesc\IMSCMig.exe /INSTALL
O4 - HKLM\..\Run: [3PMmUpdate] rundll32 "C:\WINDOWS\Update.dll",Main
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Privoxy.lnk = C:\Program Files\Vidalia Bundle\Privoxy\privoxy.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O20 - AppInit_DLLs: qxfel.dll eskisl.dll mcromv.dll micsus.dll mduaey.dll cupops.dll thermaltinc.dll lensch.dll pewire.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O21 - SSODL: sysocmgr - {DA1DE019-A6A8-ED40-4B87-248B2A93DE99} - C:\WINDOWS\sysocmgr.dll
O21 - SSODL: slbiopfs2.dll - {EB9660D8-E1CD-4ff0-B4A9-00CD907F928A} - C:\WINDOWS\system32\slbiopfs2.dll
O21 - SSODL: ktlpgiek.dll - {21BE5FDF-D4CB-4850-AD99-21E68B50BF3F} - C:\WINDOWS\system32\ktlpgiek.dll
O21 - SSODL: mstimewd.dll - {65056902-6E7B-4bd7-95BA-688DB5FA5BEB} - C:\WINDOWS\system32\mstimewd.dll
O21 - SSODL: avicapwm.dll - {6B9FEAD7-4319-4312-AB05-D8C9CD255BFE} - C:\WINDOWS\system32\avicapwm.dll
O21 - SSODL: twainyy.dll - {434FA69C-5F0A-42e1-82B8-10AF2C8E53C6} - C:\WINDOWS\system32\twainyy.dll
O21 - SSODL: ThunderAdvise - {97421D0D-E07F-40DF-8F07-99597B9585AD} - C:\WINDOWS\Downloaded Program Files\ThunderAdvise.dll (file missing)
Rupert
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Posts: 68
Joined: August 23rd, 2005, 9:24 am
Location: Australia

Re: problem with work computer

Unread postby chryssi2001 » September 18th, 2008, 1:22 am

Please post again HijackThis log. The bottom end was cut.
It should be finished at 023 lines, and not 021 lines.
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Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: problem with work computer

Unread postby Rupert » September 18th, 2008, 2:33 am

I get the following error message when I scan:

An unexpected error has occurred at procedure: modMain_StartScan()
Error #9 - Subscript out of range

Please email me at link removed reporting the following:
* What you were trying to fix when the error occurred, if applicable
* How you can reproduce the error
* A complete HijackThis scan log, if possible

Windows version: Windows NT 5.01.2600
MSIE version: 7.0.5730.13
HijackThis version: 1.99.1

This message has been copied to your clipboard.
Click OK to continue the rest of the scan.

The log finishes at O21 rather than O23, as before.
Last edited by NonSuch on December 22nd, 2008, 8:32 pm, edited 1 time in total.
Reason: Edited to disable live link.
Rupert
Regular Member
 
Posts: 68
Joined: August 23rd, 2005, 9:24 am
Location: Australia

Re: problem with work computer

Unread postby chryssi2001 » September 18th, 2008, 3:54 am

Hello Rupert,

Please go to Add/Remove programs and uninstall HijackThis.
We will donwload the newer version.
----------------------------------------------
Special Notes:

Please remember to rename HijackThis.exe as per instructions in my previous post before running the newer version.

As you have too many Hosts files, it will take some time so, don't hurry to end the tool. Let it finish and when it's done the report will open in Notepad.
Then you save it, and post it back here.
----------------------------------------------
Download and Run HijackThis
Download HJTInstall.exe to your Desktop.

  • Doubleclick HJTInstall.exe to install it.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Copy/Paste the log to your next reply please.

Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

Let me know if you have the same problems with this one too.
User avatar
chryssi2001
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Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: problem with work computer

Unread postby Rupert » September 18th, 2008, 9:29 pm

Here is the new log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:08:31 AM, on 9/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\ltdrv\part559.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Vidalia Bundle\Privoxy\privoxy.exe
c:\ltdrv\srvany.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Vidalia Bundle\Vidalia\vidalia.exe
C:\Program Files\Vidalia Bundle\Tor\tor.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\DWHWizrd.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: 127.0.,0
O1 - Hosts: 127.0.01222.volumeplay1.com
O1 - Hosts: 127.0.0.3adlaji.cn
O1 - Hosts: 127.0.0.lwww.xxie.net
O1 - Hosts: 127.0.01www.gfrgfrsa.cn
O1 - Hosts: 202.165.102.205 972.aksjd11.com
O1 - Hosts: 202.165.102.205 w3og.cn
O1 - Hosts: 203.208.35.100 qazc.fourtw.cn
O1 - Hosts: 203.208.35.100 www.aujoy.cn
O1 - Hosts: 203.208.35.101 www.hao601.cn
O1 - Hosts: 203.208.35.101 www.psp476.cn
O1 - Hosts: 72.14.235.99 222.1212l112.net
O1 - Hosts: 72.14.235.99 444.1212l112.netn
O1 - Hosts: 72.14.235.99 555.1212l112.net
O1 - Hosts: 72.14.235.99 111.1212l112.net
O1 - Hosts: 65.55.21.250 111.3243l24.com
O1 - Hosts: 65.55.21.250 222.3243l24.com
O1 - Hosts: 65.55.21.250 333.3243l24.com
O1 - Hosts: 125.64.8.112 kao2.gmwo03.com
O1 - Hosts: 125.64.8.112 kao.gmwo06.com
O1 - Hosts: 125.64.8.112 444.gmwo07.com
O1 - Hosts: 116.252.185.15 ru.update365.us
O1 - Hosts: 116.252.185.15 ad.update365.us
O1 - Hosts: 207.46.232.182 popmails.net
O1 - Hosts: 203.208.37.99 3.goodhh.com
O1 - Hosts: 220.181.37.55 down.rwixr.com
O1 - Hosts: 160.79.42.52 www.xdj2008.com
O1 - Hosts: 63.175.76.152 www.revtr.cn
O1 - Hosts: 219.133.40.91 qq.ljsll.com
O1 - Hosts: 203.208.35.102 www.aassccwe.cn
O1 - Hosts: 209.132.177.50 973.aksjd11.com
O1 - Hosts: 209.132.177.50 974.aksjd11.com
O1 - Hosts: 209.132.177.50 971.aksjd11.com
O1 - Hosts: 209.132.177.50 975.aksjd11.com
O1 - Hosts: 72.14.235.104 user1.12-39.net
O1 - Hosts: 72.14.235.147 www.infomt.net
O1 - Hosts: 192.150.18.101 ata1.sysions.net
O1 - Hosts: 192.150.18.101 ata2.sysions.net
O1 - Hosts: 192.150.18.101 ata3.sysions.net
O1 - Hosts: 192.150.18.101 ata4.sysions.net
O1 - Hosts: 193.120.42.226 8nnnnn99.cn
O1 - Hosts: 24.39.54.34 www.haoaoao.cn
O2 - BHO: ThunderAdvise - {97421D0D-E07F-40DF-8F07-99597B9585AD} - C:\WINDOWS\Downloaded Program Files\ThunderAdvise.dll (file missing)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [part559] c:\ltdrv\part559.exe ltrun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Microsoft Pinyin IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12L~1\imesc\IMSCMig.exe /INSTALL
O4 - HKLM\..\Run: [3PMmUpdate] rundll32 "C:\WINDOWS\Update.dll",Main
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Privoxy.lnk = C:\Program Files\Vidalia Bundle\Privoxy\privoxy.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: qxfel.dll eskisl.dll mcromv.dll micsus.dll mduaey.dll cupops.dll thermaltinc.dll lensch.dll pewire.dll
O21 - SSODL: sysocmgr - {DA1DE019-A6A8-ED40-4B87-248B2A93DE99} - C:\WINDOWS\sysocmgr.dll
O21 - SSODL: slbiopfs2.dll - {EB9660D8-E1CD-4ff0-B4A9-00CD907F928A} - C:\WINDOWS\system32\slbiopfs2.dll
O21 - SSODL: ktlpgiek.dll - {21BE5FDF-D4CB-4850-AD99-21E68B50BF3F} - C:\WINDOWS\system32\ktlpgiek.dll
O21 - SSODL: mstimewd.dll - {65056902-6E7B-4bd7-95BA-688DB5FA5BEB} - C:\WINDOWS\system32\mstimewd.dll
O21 - SSODL: avicapwm.dll - {6B9FEAD7-4319-4312-AB05-D8C9CD255BFE} - C:\WINDOWS\system32\avicapwm.dll
O21 - SSODL: twainyy.dll - {434FA69C-5F0A-42e1-82B8-10AF2C8E53C6} - C:\WINDOWS\system32\twainyy.dll
O21 - SSODL: ThunderAdvise - {97421D0D-E07F-40DF-8F07-99597B9585AD} - C:\WINDOWS\Downloaded Program Files\ThunderAdvise.dll (file missing)
O21 - SSODL: tscfgwmijxsj.dll - {2CB77746-8ECC-40ca-8217-10CA8BE5EFC8} - C:\WINDOWS\system32\tscfgwmijxsj.dll (file missing)
O21 - SSODL: bootvidgj.dll - {D3112B69-A745-4805-874E-ABD480EA1299} - C:\WINDOWS\system32\bootvidgj.dll (file missing)
O21 - SSODL: imgutilhx2.dll - {DA56B183-A731-402b-9235-2CB8803E212D} - C:\WINDOWS\system32\imgutilhx2.dll (file missing)
O21 - SSODL: adsntzt.dll - {E0F3526A-4165-4589-80CD-50B6FBAC3BDA} - C:\WINDOWS\system32\adsntzt.dll (file missing)
O21 - SSODL: cliconfgzx.dll - {7A6DF30E-D0F2-446f-B4F0-BF4232D60E07} - C:\WINDOWS\system32\cliconfgzx.dll (file missing)
O21 - SSODL: lweurqhx.dll - {71A78CD4-E470-4a18-8457-E0E0283DD507} - C:\WINDOWS\system32\lweurqhx.dll (file missing)
O21 - SSODL: xolehlpjh.dll - {F0930A2F-D971-4828-8209-B7DFD266ED44} - C:\WINDOWS\system32\xolehlpjh.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: ltdrv - Unknown owner - c:\ltdrv\srvany.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

--
End of file - 7969 bytes
Rupert
Regular Member
 
Posts: 68
Joined: August 23rd, 2005, 9:24 am
Location: Australia

Re: problem with work computer

Unread postby chryssi2001 » September 19th, 2008, 10:18 am

Hello Rupert,

Does your company have an IT department? If yes they should try to clean this pc.

You didn't answer if your company has an IT department.
-------------------------------------------
I'm afraid I have unpleasant news for you. You have several Very Dangerous infections on this machine.

Your computer has multiple infections, including a backdoor, and keyloggers. A backdoor gives intruders complete control of your computer, logs your keystrokes, steal personal information, etc.
This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

Even if we attempt to clean this machine i can't guarantee that it will be 100% secure afterwards, and all the infections will be removed.

As per our forum's policy which i posted before, i can't continue to help you clean this pc, due to the severe and dangerous infections present.

This pc should be given to your IT department to remove everything, and format and re-install windows.
User avatar
chryssi2001
MRU Teacher Emeritus
 
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: problem with work computer

Unread postby Gary R » September 19th, 2008, 12:31 pm

This is a company machine.

As we can only proceed with cleaning it with the owner's permission, and as there is no way we can verify that ownership, it's not possible for us to proceed.

Due to the nature of the infection on this machine, and since it is being used for business purposes, the only safe recommendation we can make is that you re-format the hard drive and re-install the operating system.

This should be performed by your IT department, or whichever professional support you employ.

This thread is now closed.

Gary R
User avatar
Gary R
Administrator
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Posts: 21868
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire
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