Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Please help. Think i must be infected

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: Please help. Think i must be infected

Unread postby Shaba » September 17th, 2008, 4:51 am

It is not weird at all as different antiviruses find different viruses.

Please disable PeerGuardian and try again Kaspersky.
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland
Advertisement
Register to Remove

Re: Please help. Think i must be infected

Unread postby quazzer » September 17th, 2008, 4:57 am

I'm afraid the same thing has happened with kapersky. I started the scan at around 8:30 and its just finished. I did go onto the java website before hand to see if I had the right version of java, and I have got the most updated one, so am at a loss why this is happening. I could try and reinstall java maybe.
quazzer
Regular Member
 
Posts: 76
Joined: January 21st, 2007, 3:49 pm
Location: South West

Re: Please help. Think i must be infected

Unread postby Shaba » September 17th, 2008, 5:00 am

Have you tried scanning with IE?
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland

Re: Please help. Think i must be infected

Unread postby quazzer » September 17th, 2008, 5:06 am

Yes. That's what I have been scanning with.

I still have the scan on my screen, and have now found out that sometimes it will bring up the 'save as' window, although that window is frozen and won't let me input anything. If I even click on it, it just makes it worse.
quazzer
Regular Member
 
Posts: 76
Joined: January 21st, 2007, 3:49 pm
Location: South West

Re: Please help. Think i must be infected

Unread postby quazzer » September 17th, 2008, 5:13 am

Just manged to save the results as a web page so will paste the information from that...

Wednesday, September 17, 2008
Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Wednesday, September 17, 2008 03:11:45
Records in database: 1243608
Scan settings
Scan using the following database extended
Scan archives yes
Scan mail databases yes
Scan area My Computer
C:\
D:\
E:\
F:\
G:\
H:\
Scan statistics
Files scanned 133625
Threat name 1
Infected objects 1
Suspicious objects 0
Duration of the scan 01:32:31

File name Threat name Threats count
C:\SDFix\backups\backups.zip Infected: Backdoor.Win32.UltimateDefender.gen 1
The selected area was scanned.
quazzer
Regular Member
 
Posts: 76
Joined: January 21st, 2007, 3:49 pm
Location: South West

Re: Please help. Think i must be infected

Unread postby Shaba » September 17th, 2008, 5:37 am

So that is in SDFix backups - we will remove it during final instructions.

Still issues left?
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland

Re: Please help. Think i must be infected

Unread postby quazzer » September 17th, 2008, 5:50 am

Well I think all is well, except windows explorer crashing every single time. could that be due to the infected item just found? If not then I guess it can't be to do with malicious code.

But thank you so much so far with helping me. There is absolutely no way I could have done it on my own. So thank you for your time.
quazzer
Regular Member
 
Posts: 76
Joined: January 21st, 2007, 3:49 pm
Location: South West

Re: Please help. Think i must be infected

Unread postby Shaba » September 17th, 2008, 5:59 am

No I don't think so.

I can redirect you to some windows forum for that issue if that is ok?
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland

Re: Please help. Think i must be infected

Unread postby quazzer » September 17th, 2008, 6:09 am

That would be great. There're so many forums on the internet, and its hard to know which one to go for.
quazzer
Regular Member
 
Posts: 76
Joined: January 21st, 2007, 3:49 pm
Location: South West

Re: Please help. Think i must be infected

Unread postby Shaba » September 17th, 2008, 7:33 am

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

I recommend this place.

Next we remove all used tools.

You can delete fix.reg and RSIT.

Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows XP System Restore Guide

Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

    Malwarebytes' Anti-Malware Setup Guide

    Malwarebytes' Anti-Malware Scanning Guide

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean! :)
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland

Re: Please help. Think i must be infected

Unread postby quazzer » September 17th, 2008, 7:46 am

Should I delete the sdfix folder on my c: drive containing the malware?
quazzer
Regular Member
 
Posts: 76
Joined: January 21st, 2007, 3:49 pm
Location: South West

Re: Please help. Think i must be infected

Unread postby Shaba » September 17th, 2008, 8:27 am

It should get deleted after you've ran otcleanit.

If not, then yes.
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland

Re: Please help. Think i must be infected

Unread postby quazzer » September 17th, 2008, 9:21 am

Ok Shaba.

Just wanted to say, thank you so much for all your help. It still amazes me that people will give there free time to help others extensively.
quazzer
Regular Member
 
Posts: 76
Joined: January 21st, 2007, 3:49 pm
Location: South West

Re: Please help. Think i must be infected

Unread postby Shaba » September 18th, 2008, 4:16 am

quazzer this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland
Advertisement
Register to Remove

Previous

  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 25 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware