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AntiVir XP08

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AntiVir XP08

Unread postby d1webb » September 1st, 2008, 10:18 pm

Hello, I am posting this for my step-mother who is having sever system instability. I am a digital video producer and have some measure of computer knowledge. I will be performing the tasks you may require. My name is Davie Webb.
Ok here is what has been taking place: it all started several weeks a go with a message popping up on the screen saying "Windows must close now..." then the system would reboot, later she attempted to download antivirus software and was unable to do so, I'm not sure what error message she was getting, recently have been getting a blue screen and a message stating "a problem has been detected and windows has been shut down to protect computer, bye"
I downloaded hijackthis and completed the scan. I will post the results below. I thank you for your help in advance.

Davie E Webb


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:28:42 PM, on 8/31/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.google.com/news?sourceid=navclient&ie=UTF-8
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SDWin32 Class - {139F1D86-E87E-4CCD-8B3B-49787DB55740} - C:\WINDOWS\System32\euctp.dll (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\program files\hp\digital imaging\bin\hpdtlk02.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [UpdateManager] "c:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VBouncer] C:\PROGRA~1\VBouncer\VirtualBouncer.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SPAMfighter Agent] "C:\Program Files\SPAMfighter\SFAgent.exe" update delay 60
O4 - HKLM\..\Run: [lphcntpj0e55g] C:\WINDOWS\system32\lphcntpj0e55g.exe
O4 - HKLM\..\Run: [SMrhcjtpj0e55g] C:\Program Files\rhcjtpj0e55g\rhcjtpj0e55g.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [Hwt9RUbsl] gcdpmsg.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\RunOnce: [iolo 3rd Party Reboot] C:\Documents and Settings\All Users\Application Data\iolo\IRestartStub.exe /t "System Shield" /i "C:\DOCUME~1\Owner\LOCALS~1\Temp\iolowupd\SystemShield3.exe" /v "iolo 3rd Party Reboot" /av "Norton Antivirus"
O4 - Startup: Event Reminder.lnk = C:\pmw\PMREMIND.EXE
O4 - Startup: IMStart.lnk = C:\Program Files\InterMute\IMStart.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Download with Download Accelerator Lite - C:\Program Files\Download Accelerator Lite\dal.htm
O8 - Extra context menu item: Add to AMV Converter... - C:\Program Files\MP3 Player Utilities 4.13\AMVConverter\grab.html
O8 - Extra context menu item: Add to Media Manager... - C:\Program Files\MP3 Player Utilities 4.13\MediaManager\grab.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.c ... 040510.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 8098666859
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - http://www.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-l ... cfscan.cab
O20 - Winlogon Notify: WinCtrl32 - C:\WINDOWS\SYSTEM32\WinCtrl32.dll
O21 - SSODL: eVlMdzXn - {A04231CB-0AE8-9B61-0AA2-6E8699B71BB7} - C:\WINDOWS\system32\reic.dll
O23 - Service: Windows Audio AudioSrvVSS (audiosrvvss) - Unknown owner - C:\WINDOWS\
O23 - Service: Indexing Service CiSvcHidServ (CiSvcHidServ) - Unknown owner - C:\WINDOWS\
O23 - Service: Indexing Service CiSvcwscsvc (CiSvcwscsvc) - Unknown owner - C:\WINDOWS\
O23 - Service: Indexing Service CiSvcZuneNetworkSvc (CiSvcZuneNetworkSvc) - Unknown owner - C:\WINDOWS\
O23 - Service: ClipBook ClipSrvNetDDE (ClipSrvNetDDE) - Unknown owner - C:\WINDOWS\
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Symantec Lic NetConnect service CLTNetCnServiceTapiSrvWudfSvc (CLTNetCnServiceTapiSrvWudfSvc) - Unknown owner - C:\WINDOWS\
O23 - Service: DHCP Client DhcpImapiService (DhcpImapiService) - Unknown owner - C:\WINDOWS\
O23 - Service: Logical Disk Manager Administrative Service dmadminWmiApSrv (dmadminWmiApSrv) - Unknown owner - C:\WINDOWS\
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: TCP/IP NetBIOS Helper LmHosts Update Service (LmHosts Update Service) - Unknown owner - C:\WINDOWS\
O23 - Service: Network DDE NetDDEWmiApSrv (NetDDEWmiApSrv) - Unknown owner - C:\WINDOWS\
O23 - Service: Network DDE NetDDEWmiApSrv NetDDEWmiApSrvRasAuto (NetDDEWmiApSrvRasAuto) - Unknown owner - C:\WINDOWS\
O23 - Service: Network DDE NetDDEZuneNetworkSvc (NetDDEZuneNetworkSvc) - Unknown owner - C:\WINDOWS\
O23 - Service: Protected Storage ProtectedStoragePolicyAgent (ProtectedStoragePolicyAgent) - Unknown owner - C:\WINDOWS\
O23 - Service: Remote Desktop Help Session Manager RDSessMgrProtectedStorage (RDSessMgrProtectedStorage) - Unknown owner - C:\WINDOWS\
O23 - Service: QoS RSVP RSVPMSDTC (RSVPMSDTC) - Unknown owner - C:\WINDOWS\
O23 - Service: System Event Notification SENSUPS (sensups) - Unknown owner - C:\WINDOWS\
O23 - Service: SPAMfighter Update Service - SPAMfighter ApS - C:\Program Files\SPAMfighter\sfus.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist (symantec remoteassist) - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Performance Logs and Alerts SysmonLogclr_optimization_v2.0.50727_32 (sysmonlogclr_optimization_v2.0.50727_32) - Unknown owner - C:\WINDOWS\
O23 - Service: Performance Logs and Alerts SysmonLogclr_optimization_v2.0.50727_32 sysmonlogclr_optimization_v2.0.50727_32Nla (sysmonlogclr_optimization_v2.0.50727_32nla) - Unknown owner - C:\WINDOWS\
O23 - Service: Telephony TapiSrvWudfSvc (TapiSrvWudfSvc) - Unknown owner - C:\WINDOWS\
O23 - Service: Uninterruptible Power Supply UPSSchedule (upsschedule) - Unknown owner - C:\WINDOWS\
O23 - Service: Security Center (wscsvc) - Unknown owner - C:\WINDOWS\C:\WINDOWS\System32\svchost.exe (file missing)
O23 - Service: Automatic Updates wuauservW32Time (wuauservW32Time) - Unknown owner - C:\WINDOWS\
O23 - Service: Zune Bus Enumerator ZuneBusEnumWudfSvc (zunebusenumwudfsvc) - Unknown owner - C:\WINDOWS\

--
End of file - 13700 bytes
d1webb
Active Member
 
Posts: 3
Joined: August 30th, 2008, 4:27 pm
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Re: AntiVir XP08

Unread postby peku006 » September 10th, 2008, 8:32 am

Hello and Welcome to the forums!

My name is peku006 and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:

  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Please continue to respond until I give you the "All Clear"
If you follow these instructions, everything should go smoothly.

1 - Scan With ComboFix

Please visit this webpage for download links, and instructions for running ComboFix -

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says -

The Recovery Console was successfully installed.

Please continue as follows -

  • Close/Disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix.
  • Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

2 - uninstall list

Make an uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply.

3 - Run Hijackthis
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad

4 - Status Check
Please reply with

1. the ComboFix log(C:\ComboFix.txt)
2. the uninstall list
3. a fresh HijackThis log

Thanks peku006
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peku006
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Re: AntiVir XP08

Unread postby d1webb » September 13th, 2008, 11:39 am

Hello peku006,

Thank you in advance for your help. I am going to my stepmother's in a few minutes to follow your instructions. She called me earlier today and said that she was unable to access "My Computer" from the desktop or the start menu? Also her computer could not find the printer or speakers connected to the computer. I had her access the device manager but no devices were listed, zero! Again, I am going to attempt to perform the actions you requested but do not know yet if the computer will recognize the internal CD drive to read the windows xp disc from. Just letting you know what is happening. I will post back this afternoon with the results.

Davie Webb
d1webb
Active Member
 
Posts: 3
Joined: August 30th, 2008, 4:27 pm

Re: AntiVir XP08

Unread postby peku006 » September 17th, 2008, 2:52 am

Hello!

Do you still need help

It has been three days since my last post.

Do you still need help with this?
Do you need more time?
Are you having problems following my instructions?

Note: If after 48hrs you have not replied to this thread then it will have to be CLOSED!
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Re: AntiVir XP08

Unread postby Gary R » September 19th, 2008, 3:15 am

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

Gary R
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