Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

I think I did this correctly.

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

I think I did this correctly.

Unread postby Carlo Gambino » August 24th, 2008, 3:23 am

Hello,

I just stumbled on this forum after spendig the night researching an infection of rlvknlg.exe that I got while installing some audio conversion software. I was running Norton at the time, with no firewall.

I tried to scan with Norton to no avail. I can't understand how the AV doesn't see this program as a threat- time to uninstall!

I did install AVG and updated the virus definitions, then started in safe mode. This allowed me to quarantine the files in question and allowed me to delete the offenders manually. When I restarted, I ran hijackthis again to still find this program still lurking.

My next step was to install Easy Cleaner. I used this to clear the registry keys and to remove this program from the startup list.

A reboot and I think I did it right! I ran hijackthis once more and all looks well. I wanted to post it here just in case I'm missing something:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:20:34 AM, on 8/24/2008
Platform: Windows XP SP2, v.2149 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2149)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Tenable\Nessus\nessusd.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\Mixer.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hphmon05.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\BaTMaN\Application Data\mjusbsp\magicJack.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\YahELite\YahELite.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [C-Media Echo Control] C:\Program Files\PCI Audio Applications\Bin\EchoCtrl.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\system32\hphmon05.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\BaTMaN\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
O4 - Startup: MyBookmarks.com Remark.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Tenable Nessus - Tenable Network Security - C:\Program Files\Tenable\Nessus\nessusd.exe

--
End of file - 5126 bytes
Carlo Gambino
Regular Member
 
Posts: 113
Joined: August 24th, 2008, 3:13 am
Location: Ohio, USA
Advertisement
Register to Remove

Re: I think I did this correctly.

Unread postby suebaby41 » August 28th, 2008, 7:14 am

Welcome to the Malware removal Forums. Since it has been a few days since you scanned your computer with HijackThis, please post a new HijackThis Log. Thank you for your patience.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.
User avatar
suebaby41
MRU Master
MRU Master
 
Posts: 2053
Joined: February 8th, 2005, 7:38 pm

Re: I think I did this correctly.

Unread postby Carlo Gambino » August 28th, 2008, 7:54 am

Thanks for following up on this. I think I've solved the problem, but I would still like to have some confirmation:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:52:20 AM, on 8/28/2008
Platform: Windows XP SP2, v.2149 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2149)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\PCI Audio Applications\Bin\EchoCtrl.exe
C:\WINDOWS\Mixer.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\hphmon05.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Tenable\Nessus\nessusd.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Documents and Settings\BaTMaN\Application Data\mjusbsp\magicJack.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
C:\Program Files\eFax Messenger 4.3\J2GTray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [C-Media Echo Control] C:\Program Files\PCI Audio Applications\Bin\EchoCtrl.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\system32\hphmon05.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [eFax 4.3] "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /R
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\BaTMaN\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\ahead\Nero BackItUp\NBJ.exe"
O4 - HKUS\S-1-5-21-527237240-1682526488-725345543-1004\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup (User 'carlo')
O4 - HKUS\S-1-5-21-527237240-1682526488-725345543-1004\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'carlo')
O4 - Startup: MyBookmarks.com Remark.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: eFax 4.3.lnk = C:\Program Files\eFax Messenger 4.3\J2GTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Tenable Nessus - Tenable Network Security - C:\Program Files\Tenable\Nessus\nessusd.exe

--
End of file - 6113 bytes
Carlo Gambino
Regular Member
 
Posts: 113
Joined: August 24th, 2008, 3:13 am
Location: Ohio, USA

Re: I think I did this correctly.

Unread postby suebaby41 » August 28th, 2008, 2:52 pm

The entries below indicate that you may have two antivirus programs, AVG8 and Norton AntiVirus, on your computer.

AVG8

O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} – C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe


Norton AntiVirus

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation – C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe


Multiple antivirus programs can interfere with one another and actually allow MORE viruses to get through. Running two antivirus programs at the same time could lead to both of them trying to scan the same file at the same time, scan the same email at the same time and so on which could lead to conflicts.

Most of the popular antivirus products, when running together, will "fight for control" over the user's machine. It is this conflict that will slow down the system speed and cause various serious compatibility problems. This can also create registry conflicts as well as causing false virus alerts - or worse, missing alerts entirely! Having more than one antivirus program running and "active in memory" will use more resources which will adversely affect your access to files and cause overall system slowdowns.

Symantec strongly recommends that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts.

See Should you run more than one antivirus program at the same time?
Kaspersky Lab experts do not recommend using more that one antivirus package on the computer as the co-work of two different Antivirus programs may lead to computer productivity and operating system fall. And to solve the problem of Antivirus applications you will need to reinstall the operating system.
See Co-use of Kaspersky AntiVirus 5.0 and Antivirus packages of other vendors

Ask Leo said:
Real time monitoring, on the other hand, is another story. When you install most anti-virus programs they often automatically install and enable their real-time monitors. Running two or more real-time anti-virus monitors at the same time is very likely to cause a conflict. That conflict could result in error messages, crashes of the anti-virus programs, or other types of failure.
See Can I run more than one anti-virus program? Anti-spyware program? Firewall? Should I?

Types Of Antivirus Programs:

There are basically two types of antivirus programs: On-Access and On-Demand

On-Access Scanners, as the name implies, run in the background all the time the PC is turned on and running. The main function of an on-access scanner is to monitor activity on your machine.

On-Demand Scanners, such as Online Scans and scanners that run on your machine but are not actively scanning your machine, as the name implies, are scanners that only run when you ask them to run.

Antivirus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two antivirus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. I notice that you are using more than one antivirus program. This is very dangerous, as multiple antivirus programs can interfere with one another and actually allow MORE viruses to get through. Running two antivirus programs at the same time could lead to both of them trying to scan the same file at the same time, scan the same email at the same time and so on which could lead to conflicts.
I strongly suggest you do one of the following:
  1. Configure only one antivirus program to enable automatic realtime scanning and leave the rest disabled most of the time.
  2. Go to "Start -> Control Panel -> Add/Remove Programs" and uninstall all but one antivirus program.
User avatar
suebaby41
MRU Master
MRU Master
 
Posts: 2053
Joined: February 8th, 2005, 7:38 pm

Re: I think I did this correctly.

Unread postby Carlo Gambino » August 28th, 2008, 5:32 pm

Thank you. I actually AM aware of the issues from running multiple AV software. I only installed AVG after Norton failed me and I just haven't uninstalled it but I will do so now.

Thanks for the input.

I presume everything else to be ok.
Carlo Gambino
Regular Member
 
Posts: 113
Joined: August 24th, 2008, 3:13 am
Location: Ohio, USA

Re: I think I did this correctly.

Unread postby suebaby41 » August 28th, 2008, 10:53 pm

Please post a new HijackThis log. I am still working on your log.

The first thing I noticed that you have a lot of unnecessary programs starting up and running in the background.

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow_Computer_Check_here_first_it_may_not_be_malware.
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.
User avatar
suebaby41
MRU Master
MRU Master
 
Posts: 2053
Joined: February 8th, 2005, 7:38 pm

Re: I think I did this correctly.

Unread postby Carlo Gambino » August 30th, 2008, 10:30 am

Thanks again! I would like to do the optional fixes- I will be looking to download this program. My system isn't slow at since I removed the rlvknlg.exe that originally prompted me to post here. I haven't read the suggestes articles only because I have so little "spare time", but it is on my list of To Do. Below is a new HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:19:58 AM, on 8/30/2008
Platform: Windows XP SP2, v.2149 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2149)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Tenable\Nessus\nessusd.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\PCI Audio Applications\Bin\EchoCtrl.exe
C:\WINDOWS\Mixer.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hphmon05.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\eFax Messenger 4.3\J2GTray.exe
C:\Program Files\Trillian\trillian.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\BaTMaN\Application Data\mjusbsp\magicJack.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [C-Media Echo Control] C:\Program Files\PCI Audio Applications\Bin\EchoCtrl.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\system32\hphmon05.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [eFax 4.3] "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /R
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\BaTMaN\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\ahead\Nero BackItUp\NBJ.exe"
O4 - HKUS\S-1-5-21-527237240-1682526488-725345543-1004\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup (User 'carlo')
O4 - HKUS\S-1-5-21-527237240-1682526488-725345543-1004\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'carlo')
O4 - Startup: MyBookmarks.com Remark.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: eFax 4.3.lnk = C:\Program Files\eFax Messenger 4.3\J2GTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Tenable Nessus - Tenable Network Security - C:\Program Files\Tenable\Nessus\nessusd.exe

--
End of file - 6148 bytes




Finally, I wanted to inquire about an alert I got this morning from AVG:

File Name: C:\System Volume Information\_restore{A87922E0-140F-471B-BC87-D738E90D6C66}\RP141\A0016779.DLL

Threat Name: Trojan Horse BHO.FIC
Detected on open.

I googled this information and found very little. Mainly others talking about it in various forums so I wanted to ask here if there are specific directives to get rid of the threat. Thanks for the help and education. Hopefully I can volunteer my time here to help others too.
Carlo Gambino
Regular Member
 
Posts: 113
Joined: August 24th, 2008, 3:13 am
Location: Ohio, USA

Re: I think I did this correctly.

Unread postby suebaby41 » August 31st, 2008, 8:47 pm

Step 1

Finally, I wanted to inquire about an alert I got this morning from AVG:

File Name: C:\System Volume Information\_restore{A87922E0-140F-471B-BC87-D738E90D6C66}\RP141\A0016779.DLL

Threat Name: Trojan Horse BHO.FIC
Detected on open.

Running a virus scan can reveal the presence of a virus in the System Volume Information folder. System Restore points are saved into the folder, System Volume Information , and depending on the amount of space allocated for System Restore on your computer, old copies of viruses no longer present in the system directories themselves may be preserved in a System Restore point.

This is not a problem unless you use System Restore to restore your computer to one of those points in which case the virus will be free once again to do damage. The only way to remove the virus is to empty the System Restore folder by turning off System Restore for all drives, rebooting, and then turning it back on again. This will cause all the System Restore points to be deleted, but a new one will be created at the next shutdown.
  1. Disable and Enable System Restore.
    1. Close all open programs. Then right-click My Computer on the Windows desktop.
    2. Click on Properties.
    3. Click on the System Restore tab.
    4. Check Turn off System Restore on all drives.
    5. Restart the system.
    6. Enable System Restore by going through the instructions above but this time, uncheck the Turn off System Restore on all drives.
    7. For more information, see the Windows XP System Restore Guide.

Step 2

I will not assist you again until you uninstall one of the antivirus programs. Having two antivirus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. This is very dangerous, as multiple antivirus programs can interfere with one another and actually allow MORE viruses to get through. Running two antivirus programs at the same time could lead to both of them trying to scan the same file at the same time, scan the same email at the same time and so on which could lead to conflicts. IF you choose to keep both antivirus programs, we are wasting our time in trying to clean your computer.

Please let me know your decision.
User avatar
suebaby41
MRU Master
MRU Master
 
Posts: 2053
Joined: February 8th, 2005, 7:38 pm

Re: I think I did this correctly.

Unread postby NonSuch » September 5th, 2008, 7:54 am

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
NonSuch
Administrator
Administrator
 
Posts: 27300
Joined: February 23rd, 2005, 7:08 am
Location: California
Advertisement
Register to Remove


Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: ataa92 and 54 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware